Name: Paychex Flex
Rating: 4.84171 (475032 reviews)

User Reviews for Paychex Flex

4.84 out of 5

475K Ratings

4 years ago, Jason Lurf

Good app

It would be nice if UI was a little easier to navigate. Maybe a one press instead of multiple. Like instead of the three bars, one press to view your hours for a pay period or your paycheck as you build hours. Important things like your paycheck. I also don’t like when I view my hours for my shift, I work graveyard, I have to press the back arrow on the pay period date to make the app change the date from when the pay period starts to when it ends. It has a weird date thing where it’s between that to the current shift you’re working, when it should just show your company’s pay period start and end date for that pay period. Mine is the first of the month to the 15th for a paycheck on the 25th. Then from the 16th to the last day of the month for a paycheck on the 10th. If I work on the 8th, it’ll show the 3rd to the 8th. Why not just show the first to the 8th? Up to the day I’m on the clock? Instead of making me change the date? It should already know?

3 years ago, HueyUH1N

Needs work

Buttons missing, important ones like clock in, on the laptop, it doubles the hours when you have work entered then enter On-site pay. Since they removed the Classic version, the app has not worked. I contacted their help desk, their only response was for me to contact out HR. I complied and now she’s having issues getting through. I can’t clock in or use the app for the phone, I can see what hours I worked 2 weeks ago till Tuesday and can’t enter any more hours in. Lap top version is overly complicated and you spend several screen punches and 30 mins. Just to enter time for one day work times. The developers need to speak to those who actually have to use this app. We will be dropping this service since the Paychex rep told us “ it’s just the way it is now” unprofessional and ridged. Sad state of affairs. Don’t bother calling, using the help button on the app or emailing this company. They won’t return any correspondence.

6 years ago, GreySteele1122

Amazing

I couldn’t tell you how many times I’ve needed paycheck stubs and had it become a headache....not to mention, I never wanted to switch to direct deposit (bc I like being able to see exactly how each check is broken down) and as result I had check stubs all over my car and in my house yet could never find the most recent 4 or whatever it was that I needed. (Enter headache) This app has made this small but sometimes important part of life so easy. Not only is it so easy to navigate, it’s easier than I ever would have imagined to view, email, print, etc PDF’s of any or all stubs dating back to the beginning of your employment. It also makes it super easy to see your direct deposit info 1-2 days before “pay day.” I wouldn’t delete this app for anything.

1 month ago, Sound-Guy-8

Slow

How do you make the worst performing slowest app in the app market worse? Release an update every other day so that when you try to use the app, you have to update it first. This app is ridiculously terribly slow. The developer should be ashamed of themselves for releasing such garbage. On top of an already slow app, about every three or four times I open it. It asked for a security verification. I'm not sure that there's anything that I can say about this app that's actually good. If you're thinking of going with this company for your payroll, I highly recommend you look somewhere else. There are a lot of better options out there. Update. Paychex is selling customer information!!! I received emails to my paychex email account that is only used for paychex. These emails are for me to enroll in healthcare and other benefits offered by a third party. It should be illegal to sell my personal info like this on a service that I cannot opt out of. I cannot verbalize my disgust with this company. Please do you and your employees a favor and avoid them like the plague. They are even worse. We have cured the plague!

1 month ago, Luke Ready

Positive reviews have to be bots

I have used paychex flex for work for over 3 years, and it is without qualification the worst application that sees heavy usage in a modern workplace. The UI for every piece of its engagement platform actually seem to be intentionally designed to be counterintuitive at every possible level. For instance, tapping my pay is not how you get to paycheck history, for that you need to go to the dashboard. Time and attendance? No pto tab there. All of this fails to communicate just how glitchy flex is. Every single week the app breaks. We actually have taken to calling it “getting paychexed” as a shorthand, it is just that common. As I write this, attempting to open the app results in it telling me I am using an outdated version and that it should be updated, with a button that takes me to the app store, where it confirms the app has already been updated. The app is so poorly designed that I can only assume that any positive review has been paid for, generated via AI, or as a consequence of the extraordinary luck of using the app once without immediately encountering a glitch.

11 months ago, HonestSteve1

Terrible App

My company is making us employees use this terrible app for some reason, we had the original clock in/out system on the wall that worked perfectly fine. I tried logging into this app and it would just stay on the loading screen even with full bars signal and full bars on Wi-Fi. It won’t login me in so I can clock in. I’ve turned my phone off and back on multiple times and the same thing keeps happening, stuck on the loading screen. This has been an ongoing problem for the past 3 consecutive days so my manager recommended that I delete the app off my phone and re download. So I deleted it and now when I try to download it again. It’s stuck on the loading screen and won’t even download back onto my phone. I tried everything, Wi-Fi ,no Wi-Fi, turned phone off and back on, still stuck on the loading screen. Now I’m at the point where I can’t clock in for work or see my paystub or my schedule. Terrible app in my opinion. They need to fix it immediately. 0 out of 5 stars, but I can’t put 0 as a rating.

6 months ago, RagtagVenom

Worst App

I cant express how much I hate this app. It never wants to connect, I dont know how many times Ive had to uninstall and then reinstall this app just so I can sign in; which I have to do for any and all timeclock changes. Clock in? Sign in. Taking a Break? Sign in. Coming back from break? Sign in. Going to Lunch? Sign in. Coming back from lunch? Sign in. Another break? Sign in. Coming back from break? Sign in. Clocking out? Sign in. Is that tedious? Absolutely, but for some reason this app needs more security than a banking app. It takes so long to log into the stupid thing that Ill often miss my clock out time, and suddenly Im over time, so I have to go back and fix in after the fact. Not to mention it will on occassion just NOT log my timeclock change, or worse duplicate an entry, and then flag it like It was my fault. This app is THE worst thing ive ever been forced to use at my job and I am counting down the days until we either shift back to quickbooks, or they hire a better UI designer, because it is THAT awful.

3 months ago, JoelDizzleMaNizzle

THIS. APP. SSUUUUUUUCKSSS

I would give less than one star if I could. My company has been using this for a few years now and it seems like as more time goes on the worse this app gets. First the app wasn’t bad, maybe mediocre? Now it’s constantly glitching and freezing on me upon initial login. It can sometimes take 5 minutes for the app to even log you in and even then after that it’ll be frozen and won’t let me clock in or out so I’ll have to close it out wait another five minutes to try and log in for the same thing to happen. After a certain point it’s easier for me to just have the admin clock me in, which is about 50% of my clock in/outs in a week. The app allows you to request time off, which is nice, but the amount of time off available that is displayed is wildly inaccurate. So with that being said you have to keep track of how much PTO you have left, not a big problem, but it’s just another thing about it that could REALLY use some improvement.

4 years ago, SwaftBelic

Absolutely Fantastic

This is hands down one of the most well designed apps I’ve used. My employer uses Paychex for their payroll management and this app takes Paychex ESS to the next level. Check your retirement plan details and change contribution amount, view your pay rate, hours, pay stubs, view and change your direct deposit account, and a bunch of other whatchamajigs. And what really makes it awesome is just how clean and intuitive the app itself is. I don’t write a lot of reviews but I’m genuinely impressed with the quality of this app and the Paychex platform, so they deserve my humble opinion and they’re gonna get it.

5 months ago, Busdriver49

Constantly hangs on login on iPhone 14

This app has consistently fails to login and just stays in a hung state after you get pasted login but before it loads the dashboard. You will sit there for hours and have to reset your phone to get in. I just decided to delete the app and reload it on my phone and it hangs during the download. I’ve reset the phone via power cycle, and tried. Nothing works. I have over 128GB on my phone so it is not a memory issue. It works on my iPad so it is. Or a wifi or connection issue. The app has a bug which hangs and my guess is it sees my IP address and uses that somehow. I don’t always logout after checking in I just close the app. That should not crash the app and make it sit in an endless loop of connecting and downloading the dashboard. This is beyond frustrating as a both an employee and employer! Can’t do payroll if the dashboard never loads after login is successful!

1 year ago, WaffleNeko

Always a PTO error

While most of its functions are nice, on the employee end, when you check your PTO accrual history, it’s almost like it forgets math. For example, I’ll have 8 hours taken each day while I’m on vacation. Everything is all fine and dandy for the first few days. Then all of a sudden I’ll go from have 60 hours to -2 hours. The deduction will math is all wrong down to the minute. Even when I go to the balances, it’s completely wrong! It’ll say I used way less hours than I accrued, but still show a negative balance. Luckily when I’ve spoken to management, this error doesn’t show on their end and if they re-save, it goes back to normal on my end. But then a few days pass, and it’s magically in the negative again on my end. This is something Paychex needs to fix. I shouldn’t have to keep contacting my boss in a panic on whether or not I’ll get my PTO while on vacation.

8 months ago, Yamaha23x

Unprofessional

The app isn’t just unprofessional it’s unusable I’ve been unable to clock in began meal or clock out stays stuck on load screen I can’t even injoy my lunch because on the off chance the stars align and I some how get to the dashboard of the app it task 15-30 minutes to do that no exaggeration my self and numerous other employees have the same issues I am glad my PM and superintendent use the app so they are more understanding I hope by writing this review it will be a warning to a small business or some contractor to invest into something else because this app isn’t worth the 4.8 stars it’s trying to pass on it really should not exist the developer needs to take it down and start from scratch IF I worked the same why this app works I would be fired also this isn’t my first review of this app posted one about a month ago never showed up so this maybe all for nothing

1 month ago, Salty_Jiggs69

Slow, unreliable, day to day hassle

This app is abysmal. Since my job starting using Paychex about 6 months ago, we’ve had nothing but issues, complaints and messed up pay checks. Every single day I try to login to clock in for work, the app doesn’t load. It’ll some times be hours later before I can punch in. I have to have my boss adjust my times DAILY because of how inefficient the app is. It’s not the location, I’ve tried punching it at home, at work, and on the way to work and no matter where I am, the app never loads. It’s an unnecessary headache everyday making sure my hours are actually correct. I have to use a different app to make sure my hours are correct and then have my boss adjust the hours accordingly in Paychex. A postcard sent across the Atlantic on the Nina, Pinta or Santa Maria would arrive quicker in Europe than the Paychex app will take to load

4 years ago, LL Ward13

Love this app!!

I love Paychex Flex and especially the app! I've never seen an app for work that was this easy and user friendly. I work remotely and I use this app alot if I'm not at my desk and it is a dream. I have had to run payroll before while sitting in my car and trying to beat the clock to have it submitted in time for my staff to be paid on time. It was amazing!! I am able to easily submit every single piece of information for payroll and submit it with no issues. I frequently run reports and email to people or load on Dropbox. It's amazing!! Thank you for making my job easier!

1 month ago, Rob Inglis

Horrible App Designed To Steal From Workers

It seems at every opportunity the app designers find ways to steal time from workers so they’re not compensated. 1. When you’re clocking in you press the button on the dashboard to clock in then it takes you to another screen with another clock in button in a different place which slows you down and another minute might elapse before you can clock in. Yet when you clock out you press one button and are clocked out instantly. 2. Similar to clocking in and out when you go on break/lunch it’s a single press to go on break yet multiple to clock back in once your break has finished. 3. App MUST be the absolute latest version or you can’t sign in and have to update before you can clock in. Depending on your network connection you’re now late. 4. When not clocked in the time in the app updates basically instantly with my phone clock. Yet if I’m clocked in and getting ready to clock out if the time ticks over on my phone it takes sometimes 30 seconds for the time to update in the app. Paychex clearly cares more about business owners and perpetuating the greatest theft in world history, wage theft, than about actual hard working people.

10 months ago, HanSoloHannahSolo

Never loads promptly

I have constant issues getting the app to actually open when I need it to. Tried with wifi, without, turned phone off and back on completely, deleted and redownloaded the app. Never loads promptly and it’s an inconvenience to myself and my boss who is always fixing my clockings. I have deleted the app to redownload in hopes that this would help. I now cannot download the app, it gets stuck about 3/4’s of the way when downloading and now I cannot clock out from the first part of my shift and click back in for the second part this evening. Upon reading reviews several people are having the same issue. This is something that needs to be fixed, I have had this issue pretty much the entire year and a half I have worked for the company I currently work for.

5 years ago, Mr. aynonomous

Retail clerk, cashier & stocker.

User friendly APP but I think the option that displays the day & time & the hours we had accumulated of the pay period/check in PDF format should be available for employees to see without request from the administrator. Employees need to see if any discrepancies or variances need be addressed from missed clock punches or oversights. This is personal record & having this option allows for review as a bank statement, credit card statement or receipt would for any financial transactions or exchanges where money is involved. This is a business industry standard to see what is being charged, debited or in this case, credited by payroll as a paper-trail of any edits to show good accountability and proper bookkeeping practices that can be in question if a employee has to refer to at later date. This needs not to be just a option or preference but rather a accessible personal record that provides ‘archived information’ not ‘by-request information.’ Thank you for providing the option for review of this APP Sincerely, -David J Baker-

5 months ago, Bmw667

Useless

This app is by far the worst app, probably on the entire app store, for loading. Face ID instantly works but makes you wait an eternity to load. I’ve had multiple instances where it will not load in for 30+ minutes. Once you get in, you think “okay sweet I can navigate to everything I need”. Wrong. Now it will make you wait another 10 minutes to load the dashboard and if you swap to time and attendance, get ready to wait another 10 minutes. If you’re a business wanting to run payroll with this app, please pass and save yourself the headache. It’s not just me either with these loading issues, my whole crew has the same issues. App will make you update every week, yet it never gets fixed. I’d rate this -2 stars if i could.

5 months ago, Hottubdude

Plagued with issues

2 Stars for ~usually~ making it easy to clock in and out. Other than that, the login load times are more often than not very long. With wifi or full LTE coverage it can easily take upwards of 5+ minutes. I have been stuck on the loading screen for an hour and 20 minutes before, and only after that amount of time did it finally time out. When clocking in and then closing the app and coming back to clock out later, the time often is not up to date and the home screen shows as if Im already clocked out. After clocking in our out, I often have to close the app and open it back up to make sure it took my clocking. Sometimes, it appears as it did not take it and then I press it again and suddenly there are 2 punches for the same thing. Once in the app, navigating through the tabs can also be a pain as the screen can take quite while to populate. It seems these issues became more prevalent once paychex time was merged with flex. Love the idea of the app, but still has many bug fixes to be worked out.

4 years ago, poured_designs_studio

Update made this app useless

I used to love this app but... You guys updated your app, it prompted me to get the new one, so I tried, but my phone isn’t compatible with it. The apple store app says I can operate the older version of the paychex app, but when I try to open the older version of Paychex, it just prompts me to upgrade to the new version. So basically I’m in a cycle that I can’t get out of, due to your app “updates”. This is very inconvenient and you have made this app useless. I can’t see my paystubs or tax information. 😑

7 years ago, Liliannath

Recent update broke running payroll.

I generally run payroll and get the reports to our owner who then approves payroll and I will then finish the process of submitting it to Paychex. Many times, I get a text on the weekend or in the evening letting me know I can submit payroll. It used to be, I could log into the app and just submit payroll in the last step. Now, I log in and the app behaves as though I am accessing it through a mobile browser. I get notified that not all features are available in the "mobile browser" and for full functionality, I should download the app. I am in the app. Until this feature is once again fixed, the app is worthless for my purposes. I'd give it 5 stars otherwise. Will update my review and stars when it's fixed.

8 months ago, Journeyman24

Poor functionality

This app barely functions on iPhone. Even after signing up on an iPad it still won’t work on iPhone. For the biggest paycheck processor it’s an extremely poor app. The layout is clunky and disorganized. The search feature is almost useless so they might as well take it out. If I didn’t have to use this app for work it wouldn’t be worth keeping. I wrote this review years ago. They have not fixed it. Login is slow and clumsy. Even now it just won’t load properly or quickly. Sometimes I get random text messages from the app saying my paycheck stub is available from a month ago. Maybe if they spent a little more on the app and less worrying about share holders everyone including share holders would be happier.

5 years ago, me 2 & again

Awesome for employers & employees

This app offers employers the ability to allow employees 24/7 access to their payroll information. Employees can update their personal information, view their check stubs, and if integrated with Time and Attendance...view & approve their time cards and process time off. One stop shop for employees. One central location for all payroll related items for employers. The fact everything is web based means no more coming into work on your day off to do things you can now do from anywhere. The app does look just a little different on different platforms, but overall works just the same.

6 years ago, Phantom2222

Bad time keeping

This is an inaccurate time keeping website for any company and the developers need to reinvent how it tracks time. If an employee is not watching their time on here then you are getting ripped off from your paycheck and the company you are working for is gaining money while you work for free. If you clock in 7 minutes past the hour then this website charges you 15 minutes past the hour. It does not keep an accurate time of your clock in and clock out time. Time worked is time paid and this website DOES NOT log it correctly. If I could give this app zero stars to reflect the company website I would do it. The developers of this website should be reported to the United States Department of Labor along with the Fair Labor Standards Act. DO NOT GET THIS Website OR USE THE PAYCHEX app.

11 months ago, uhimsav

yikes

when this app works, it is absolutely wonderful. sadly, that rarely ever happens. it takes at least 10 mins for the app to open to the main screen so that i can clock in for work. then clocking in takes another 2 minutes. and god forbid i ever want to look at who’s scheduled with me.. that takes forever to load as well. ive tried deleting and redownloading and it is ALSO taking absolutely forever to do just that! not to mention the constant maintenance being done on the app. it’ll also tell me that my paycheck is ready to view so i try ti go view it, and it’s nowhere to be found. this app constantly has issues and i hate that i have to use it for work.

6 days ago, Violet3899

Fine when it Actually Works

Not a week has gone by since my workplace switched to Paychex that there haven’t been widespread issues with people being able to clock in/out on at least one day. Even on a “good” day it’s not uncommon for me to have to wait upwards of two minutes to be able to log in, then for the Dashboard page to load and THEN for the Clock In/Out and Begin/End Meal buttons to actually show up. I don’t even know why we had to switch timecard programs, our last one consistently loaded near-instantly without all the extra features we don’t even use and it never once went down in the middle of a work day for unannounced maintenance.

5 months ago, Bob123453

Garbage

My company switched from Paycom to Paychex a few months ago. Paychex must be quite cheaper because this app is almost useless. Good luck trying to even login. I’d say 75% of the time the app won’t even get past the login screen. I have to wait until later to write in my hours most of the time. Sometimes you’ll be able to clock in, then later the app won’t load for you to clock out. If you’re lucky and get past the first screen, half the time your clock in button won’t appear. The screen will be blank white with a buffering logo. The app always runs slow, clicking on another tab is taking a risk of the app crashing on you. The last company had a “Pay To Date” feature, which would show you all of your hours and how much money you’ve made so far in the pay period. Paychex doesn’t have that option unfortunately. Overall a major downgrade from what we were using last time. I hardly write reviews, but after today when the app once again wouldn’t login, I couldn’t take it anymore lol. The fact that this app has 5 stars is an abomination.

2 years ago, T.Heartist

like Nike, Just Do It! Get it you won’t Regret it.

Best work app when it comes to checking your Hours and it’s good to know how much you’ve made and Compare it with every other Check I get so I can see if Hard work actually pays off or not.. PayChex is the app actually it’s a Must Have for Those who are Employed and compensated legitimately. so if your reading this to see if you should get it, Get it now. Don’t waste anymore time with wondering if you should, you should. I Did and I Did it on my other Phones As well.

3 years ago, Single until fixed

Fix it now

App has updated my maternal status now I’m single divorce because my wife thinks I have another family at my moneys going elsewhere my kids are mad at me because I can’t show them prove that I can’t afford to go take them out to eat at red lobster Texas roadhouse golden corral they’re mad at me because I could only afford Taco Bell please get this fixed see if I can reinstate my maternal status and my family thank you. 😂

2 months ago, Janxy81

This app wastes more time than it saves.

I can not say ANYTHING good about this app. I’d say it was a brick, but bricks are useful. This app might make things easier for people in the office working in payroll, but it is at the expense of the end user out in the field. Constant login and freezing issues. And the UI is so counterintuitive, it might as well be in a foreign language. The only training I’ve been able to find for this worthless app, is a PDF with some pictures and writing so small, it’s barely legible on a phone screen. You know what doesn’t crash or have log in issues? PAPER TIME CARDS!!! If I could take stars away from this app I would. There is absolutely no reason this steaming pile should be at 4.8 stars.

1 year ago, Some1had2sayit

Glitchy

When I went to set up my account, they asked me to select four security questions. I tried to select the questions that were relevant to me, but neither the website nor the app would let me select different questions. It was literally stuck/glitched on certain questions; and no matter how many times I tried to select a different option, it wouldn’t change to the option I was tapping on. So I had to literally write down every security question and write in a random password answer to it in order to actually be able to use this site. I can’t rely on my memory to easily answer these questions now because these questions have no relevance whatsoever.

2 months ago, skraabadoodledoo

Mobile interface is trash

I have NEVER written a review for an app before, I simply dont feel the need 90% of the time...alas, I am required to use this app for work. The mobile interface is so broken, it fails to allow me to log in 9 out of 10 times I try. 7 of 10 times that it does let me login, it fails to load any of the pages I typically need to interact with. To the point where it has consistently been a better use of my time to launch a mobile hotspot, find my laptop, boot it up, and log out using the online portal. By the time I do all of that, the mobile app is still frozen or failing to load even just the dashboard. Please fix your mobile app, paychex. Its absolute trash.

9 months ago, xmen admirer

Unusable

My company switched over to this system a while ago. The online page works alright but this app is actually useless. I have, on more than one occasion, spent 20-30 minutes just trying to get it to log me in. The amount of time I get a “we seem to be having trouble right now” type of error message is innumerable. My position in the company has me on the go a lot and I don’t really have any other option other than to use this stupid app. If you get it works fine enough although the UI is clunky, needing to click 100 different buttons just to take a lunch, break, transfer, clock in, clock out, is crazy. Over all not a fan of the app and I am stuck using it.

4 years ago, Apple Music Moderator

SLOW even on the FASTEST phone in the world

This is a cool app with lots of features. But it is SLOW. I’m not sure what kind of data processing it uses, but every time our employees launch the app it seems to load all widgets from scratch. It is faster for our employees to just pull up the website, which renders this app useless. Querying the database to see which ‘widgets’ to load shouldn’t take that long- each user’s phone should have all widgets preloaded THEN check with the database. Seriously, feels clunky. The lag is so noticeable that it’s hard to tell when you’ve punched or not and we frequently get double punch errors because users have no way of knowing that their punch is ‘processing.’

10 months ago, ThereIsNoFreedom

Doesn't load most the time and no notif system

First off, this app has a terrible load up rate. 6/10 times opening trying to clock in/out/meal, the app refuses to load. This app has has caused such an issue, my manager has made a sheet for people to write missed time punches so he can fix the time clock. The second lesser issue; This is honestly the first and only clock in app I've experienced that has no sort of notification system, which is really weird and kind of off putting, as the notifications from previous apps were very useful and accommodating for my ADHD and irregular schedules (also how do so many people not know how to make cohesive stable schedules?).

1 month ago, Office22466327

Too many bugs

This application is constantly down for maintenance or plagued by some other issue. I have deleted and redownloaded the application many time, I have used this app for over a year and have had constant issues. Trying to have my employer change because none of us like this, when you try to talk to support you just sit there waiting for an agent for hours on end. There is not ETA for when the next agent will be available and I honestly don’t think they even have any agents that work there. If your an employer looking to get this save the headache and don’t, if you an employee I’m sorry and hopefully the employer swaps to another system soon

11 months ago, MOOMOO & BEAN TAKE THE WORLD!

honestly annoying customer support is really bad

it literally won’t let me create an account and there is no customer service or anything listed you have to GOOGLE IT and the number i called didn’t even have a person and didn’t help me at all. how am i supposed to get paid????? at least have ACTUAL customer support, not a robot giving you a list of more links to go to. and it’s really annoying how if anything happens on my phone if i slide down my notifications or check something for a second it kicks me out and clears all my information and i have to restart the app and enter it all over again. it’s been like well over 10 times.

2 years ago, Rhps lover

Worst App- would rate 0 stars 👎

If it wasn’t required by my employer, I would never use this app. You seriously can’t do a single thing on here. I can’t even pick what security question to answer because it just doesn’t pick what you click on, it stays on the same question that I can’t answer. Majority of the security questions is about being married so if you’re single you can’t answer some questions so if it doesn’t change questions good luck. I can’t even report a problem because I can’t even see the text bar so I am typing blindly. This app is the worst thing in the world and if it gets removed forever I would genuinely be happy.

8 months ago, Stove mover

Log on lacking

Constant issues logging in. At first use it constantly made you verify identity. Now a couple months in, it will not connect to server, have to log in, time out, log in again. Then when you finally can log in ten or fifteen minutes later the dashboard show up blank screen with no clock in or out option, so swipe out, try to log on again rinse repeat. It’s great when it works, but every day I need 3 to 5 attempts to actually log in to clock in or out. I’ve updated the app, removed and reinstalled updated iPhone still the same issue. We have 15 employees and we all experience the same issue with this app.

5 years ago, Momma Connie

So Easy and Convenient!!

I am thankful for this app. It makes it so easy to access information, such as paystubs, W2’s from previous years, 401K information including loan balances. Basically, anything I need to know about my payroll information and current or past pay periods to a certain date is right at my fingertips. Thank you for creating an app that is actually user friendly & makes sense. 😌

1 year ago, Cpomm

Works 20% of the time

I’m so baffled on how this app has 4.8 stars. I’ve had the misfortune of having to use this app for the last two years and it continues to disappoint. The issue with this app is that it rarely opens or logs you in the first time. Meaning almost every day you have to close and open until it works. In a 5 day work week 1-2 days the app will without issue. Also, this is not a Wi-Fi or service issue as I’ve attempted with and without Wi-Fi and in different locations. In short the app usually functions fine IF you can login which you can consistently not do.

9 months ago, Vsitsogsgooyoysieyeoy

4 stars??

Why it has 4 stars I have no idea. Im not sure whats going on but I went to the reviews to see if others had the same problem. They do, I cannot log into my account it doesn’t even load 95% of the time. I try 15min before work but it never works on wifi or Data. Its causing me to contact higher ups to put in my time on a daily basis which isn't practical for anyone. I just tried uninstalling it and installing it again and I cant even get the app back. When it comes to someones paycheck and hours you have to have a working app. Please fix this issue, it is giving so many people stress and frustrations.

9 months ago, Darwinismos

Slow, glitchy, crashes often

When it works it’s great, more than often, the app takes ages to load properly causing me to turn my phone on and off, take it in and out of airplane mode, closing my apps and repeating. Punching out for lunch is a 5minute ordeal both ways, the app crashes after you are idle for 10 minutes or aren’t actively using it, going back to it will show the app still running but once you try to do anything it will freeze and inevitably crash, without fail every time. As an employee using this app, I dread it.

11 months ago, Annoyed and grumpy 795

App is slow

We have geofencing set up where I work so that you can clock in from the app. The problem is that as of late, the app just won’t load for whatever reason. It is something everyone in the company has said. And it is experienced with multiple cell carriers and phone manufacturers. It forces you to go find a computer to clock in. Very inconvenient when you utilize a company because they have a very specific feature that you need but it then doesn’t work.

2 years ago, Mystified Mumfred

Wish it wasn’t a make work enterprise

Take something that wasn’t broke and fix it,, now it is a bit totally personnel intensive, hold your hand for every little thing, can’t use a mobile platform, ( we need access to your home computer, and we know you are not at home when we are in our office, so you rarely can bother us) big brother like intrusive enterprise to put more behinds in chairs doing little productive work so someone can sit in a bigger chair doing even less work managing little chairs.

3 years ago, stemikey

I’m a new employee for Valvoline

I’m very unsatisfied because I went through this trouble to try to log into my account and now all of a sudden I’m getting a load error and I can’t even get into the account I just started. I was looking to see if there was a way I can contact you guys easy for Support but I can’t seem to do that so I’ll just leave this review. I’ll change my STARZ when you make the app better you should have it directly through the app not connected to some external website.

10 months ago, BellaWannaBe

Great, when it works

This app is unbelievably glitchy. It works maybe 60% of the time; the rest of the time, it won’t load past the login screen (either with Face ID or with a manually-input password) or it loads but then is stuck on a half-loaded dashboard. When it does work, the Time and Attendance feature for employees is very user-friendly and easy to navigate, though, as are the other employee features. The UI for admin is not a lot of use; functionality is significantly limited and most functions can only be performed from a PC.

12 months ago, tinchausti

Was good but now they’ve removed login with Face ID

I’ve used the app at my job for almost 2 years now and haven’t had many issues. Since I’ve started you’ve been able to use Face ID. Until now, which makes no sense to me and is a complete step backwards. It also logs me out everytime I leave the app now which it didn’t used to. Which makes having no Face ID that much more frustrating. Going through the reviews it also looks like it’s botted with a ton of 5 star reviews. Tons of reviews just 5 stars with the review making no sense.

2 years ago, Ricky Runs

Parts department

I personally have had nothing but good experiences with Paychex from day one, I appreciate being able to check my account and see, what I have, , I would like to see my time as I go, like I used to be able to do with the time clock, although I could never see my history on the time clock and I really appreciate that, Thank You

2 years ago, WeatherWarriorMedia

Typical SLOW OVERBURDENED forced app.

I don’t have a choice to use a different app thanks to my employer (who I love working for). But this app is forced and you can see the captured audience failures throughout the app. First, it’s just too big and tries to do to much. Typical IT (and HR) thing of shove it all in there! 15 pounds of potatoes in a 9 pound bag. . Fix the speed problem. Waiting to clock-in/out for minutes at a time creates errors, missed punches, etc. . HIGHLY recommend having time tracking be it’s own app still and that’s all it does. Do NOT REMOVE The other app. . Reduce the content. Not everything needs to be on an app. Something should just be left to computer viewing, not a mobile device. . Better organization of items. Grouping things better. Simpler formatting. Streamline and light weight info. . Downloadable information. To be printed and viewed on larger screens or printed.

Description

The Paychex Flex app can be used by previously registered Paychex Flex (paychexflex.com) users. Paychex Flex keeps employers and employees connected to the most vital payroll and benefits features. Available features will vary and are dependent upon your company's plan options. EMPLOYERS Touch ID and Face ID authentication Submit payroll - Enter, review, and submit on the go. - Resume payrolls started on your tablet or desktop. Access vital information - All reports, including payroll reports and cash requirements. - Employee check stubs and tax documents. - Employee profiles, compensation, taxes, deductions, and time-off balances. - Retirement plan balances, participation rates, and employee eligibility. - Health and benefits carrier information and member guides. - Health and benefits employee enrollment and election information. EMPLOYEES Touch ID and Face ID authentication Access vital information - Check stubs and W2s. - Retirement balances, contributions, returns, and loans. - Update retirement contributions and investments. - Profile, compensation, taxes, deductions, and time-off balances. - Health, dental, and life insurance benefit details, deductions, and contact information. - FSA contributions, balances, claim, and reimbursement activity.