It would be nice if UI was a little easier to navigate. Maybe a one press instead of multiple. Like instead of the three bars, one press to view your hours for a pay period or your paycheck as you build hours. Important things like your paycheck. I also don’t like when I view my hours for my shift, I work graveyard, I have to press the back arrow on the pay period date to make the app change the date from when the pay period starts to when it ends. It has a weird date thing where it’s between that to the current shift you’re working, when it should just show your company’s pay period start and end date for that pay period. Mine is the first of the month to the 15th for a paycheck on the 25th. Then from the 16th to the last day of the month for a paycheck on the 10th. If I work on the 8th, it’ll show the 3rd to the 8th. Why not just show the first to the 8th? Up to the day I’m on the clock? Instead of making me change the date? It should already know?

5 years ago, GreySteele1122

Amazing

I couldn’t tell you how many times I’ve needed paycheck stubs and had it become a headache....not to mention, I never wanted to switch to direct deposit (bc I like being able to see exactly how each check is broken down) and as result I had check stubs all over my car and in my house yet could never find the most recent 4 or whatever it was that I needed. (Enter headache) This app has made this small but sometimes important part of life so easy. Not only is it so easy to navigate, it’s easier than I ever would have imagined to view, email, print, etc PDF’s of any or all stubs dating back to the beginning of your employment. It also makes it super easy to see your direct deposit info 1-2 days before “pay day.” I wouldn’t delete this app for anything.

2 weeks ago, HonestSteve1

Terrible App

My company is making us employees use this terrible app for some reason, we had the original clock in/out system on the wall that worked perfectly fine. I tried logging into this app and it would just stay on the loading screen even with full bars signal and full bars on Wi-Fi. It won’t login me in so I can clock in. I’ve turned my phone off and back on multiple times and the same thing keeps happening, stuck on the loading screen. This has been an ongoing problem for the past 3 consecutive days so my manager recommended that I delete the app off my phone and re download. So I deleted it and now when I try to download it again. It’s stuck on the loading screen and won’t even download back onto my phone. I tried everything, Wi-Fi ,no Wi-Fi, turned phone off and back on, still stuck on the loading screen. Now I’m at the point where I can’t clock in for work or see my paystub or my schedule. Terrible app in my opinion. They need to fix it immediately. 0 out of 5 stars, but I can’t put 0 as a rating.

3 years ago, SwaftBelic

Absolutely Fantastic

This is hands down one of the most well designed apps I’ve used. My employer uses Paychex for their payroll management and this app takes Paychex ESS to the next level. Check your retirement plan details and change contribution amount, view your pay rate, hours, pay stubs, view and change your direct deposit account, and a bunch of other whatchamajigs. And what really makes it awesome is just how clean and intuitive the app itself is. I don’t write a lot of reviews but I’m genuinely impressed with the quality of this app and the Paychex platform, so they deserve my humble opinion and they’re gonna get it.

2 years ago, HueyUH1N

Needs work

Buttons missing, important ones like clock in, on the laptop, it doubles the hours when you have work entered then enter On-site pay. Since they removed the Classic version, the app has not worked. I contacted their help desk, their only response was for me to contact out HR. I complied and now she’s having issues getting through. I can’t clock in or use the app for the phone, I can see what hours I worked 2 weeks ago till Tuesday and can’t enter any more hours in. Lap top version is overly complicated and you spend several screen punches and 30 mins. Just to enter time for one day work times. The developers need to speak to those who actually have to use this app. We will be dropping this service since the Paychex rep told us “ it’s just the way it is now” unprofessional and ridged. Sad state of affairs. Don’t bother calling, using the help button on the app or emailing this company. They won’t return any correspondence.

6 months ago, WaffleNeko

Always a PTO error

While most of its functions are nice, on the employee end, when you check your PTO accrual history, it’s almost like it forgets math. For example, I’ll have 8 hours taken each day while I’m on vacation. Everything is all fine and dandy for the first few days. Then all of a sudden I’ll go from have 60 hours to -2 hours. The deduction will math is all wrong down to the minute. Even when I go to the balances, it’s completely wrong! It’ll say I used way less hours than I accrued, but still show a negative balance. Luckily when I’ve spoken to management, this error doesn’t show on their end and if they re-save, it goes back to normal on my end. But then a few days pass, and it’s magically in the negative again on my end. This is something Paychex needs to fix. I shouldn’t have to keep contacting my boss in a panic on whether or not I’ll get my PTO while on vacation.

4 years ago, LL Ward13

Love this app!!

I love Paychex Flex and especially the app! I've never seen an app for work that was this easy and user friendly. I work remotely and I use this app alot if I'm not at my desk and it is a dream. I have had to run payroll before while sitting in my car and trying to beat the clock to have it submitted in time for my staff to be paid on time. It was amazing!! I am able to easily submit every single piece of information for payroll and submit it with no issues. I frequently run reports and email to people or load on Dropbox. It's amazing!! Thank you for making my job easier!

5 days ago, HanSoloHannahSolo

Never loads promptly

I have constant issues getting the app to actually open when I need it to. Tried with wifi, without, turned phone off and back on completely, deleted and redownloaded the app. Never loads promptly and it’s an inconvenience to myself and my boss who is always fixing my clockings. I have deleted the app to redownload in hopes that this would help. I now cannot download the app, it gets stuck about 3/4’s of the way when downloading and now I cannot clock out from the first part of my shift and click back in for the second part this evening. Upon reading reviews several people are having the same issue. This is something that needs to be fixed, I have had this issue pretty much the entire year and a half I have worked for the company I currently work for.

5 years ago, Mr. aynonomous

Retail clerk, cashier & stocker.

User friendly APP but I think the option that displays the day & time & the hours we had accumulated of the pay period/check in PDF format should be available for employees to see without request from the administrator. Employees need to see if any discrepancies or variances need be addressed from missed clock punches or oversights. This is personal record & having this option allows for review as a bank statement, credit card statement or receipt would for any financial transactions or exchanges where money is involved. This is a business industry standard to see what is being charged, debited or in this case, credited by payroll as a paper-trail of any edits to show good accountability and proper bookkeeping practices that can be in question if a employee has to refer to at later date. This needs not to be just a option or preference but rather a accessible personal record that provides ‘archived information’ not ‘by-request information.’ Thank you for providing the option for review of this APP Sincerely, -David J Baker-

3 years ago, poured_designs_studio

Update made this app useless

I used to love this app but... You guys updated your app, it prompted me to get the new one, so I tried, but my phone isn’t compatible with it. The apple store app says I can operate the older version of the paychex app, but when I try to open the older version of Paychex, it just prompts me to upgrade to the new version. So basically I’m in a cycle that I can’t get out of, due to your app “updates”. This is very inconvenient and you have made this app useless. I can’t see my paystubs or tax information. 😑

4 years ago, me 2 & again

Awesome for employers & employees

This app offers employers the ability to allow employees 24/7 access to their payroll information. Employees can update their personal information, view their check stubs, and if integrated with Time and Attendance...view & approve their time cards and process time off. One stop shop for employees. One central location for all payroll related items for employers. The fact everything is web based means no more coming into work on your day off to do things you can now do from anywhere. The app does look just a little different on different platforms, but overall works just the same.

6 years ago, Liliannath

Recent update broke running payroll.

I generally run payroll and get the reports to our owner who then approves payroll and I will then finish the process of submitting it to Paychex. Many times, I get a text on the weekend or in the evening letting me know I can submit payroll. It used to be, I could log into the app and just submit payroll in the last step. Now, I log in and the app behaves as though I am accessing it through a mobile browser. I get notified that not all features are available in the "mobile browser" and for full functionality, I should download the app. I am in the app. Until this feature is once again fixed, the app is worthless for my purposes. I'd give it 5 stars otherwise. Will update my review and stars when it's fixed.

5 years ago, Phantom2222

Bad time keeping

This is an inaccurate time keeping website for any company and the developers need to reinvent how it tracks time. If an employee is not watching their time on here then you are getting ripped off from your paycheck and the company you are working for is gaining money while you work for free. If you clock in 7 minutes past the hour then this website charges you 15 minutes past the hour. It does not keep an accurate time of your clock in and clock out time. Time worked is time paid and this website DOES NOT log it correctly. If I could give this app zero stars to reflect the company website I would do it. The developers of this website should be reported to the United States Department of Labor along with the Fair Labor Standards Act. DO NOT GET THIS Website OR USE THE PAYCHEX app.

1 month ago, uhimsav

yikes

when this app works, it is absolutely wonderful. sadly, that rarely ever happens. it takes at least 10 mins for the app to open to the main screen so that i can clock in for work. then clocking in takes another 2 minutes. and god forbid i ever want to look at who’s scheduled with me.. that takes forever to load as well. ive tried deleting and redownloading and it is ALSO taking absolutely forever to do just that! not to mention the constant maintenance being done on the app. it’ll also tell me that my paycheck is ready to view so i try ti go view it, and it’s nowhere to be found. this app constantly has issues and i hate that i have to use it for work.

10 months ago, T.Heartist

like Nike, Just Do It! Get it you won’t Regret it.

Best work app when it comes to checking your Hours and it’s good to know how much you’ve made and Compare it with every other Check I get so I can see if Hard work actually pays off or not.. PayChex is the app actually it’s a Must Have for Those who are Employed and compensated legitimately. so if your reading this to see if you should get it, Get it now. Don’t waste anymore time with wondering if you should, you should. I Did and I Did it on my other Phones As well.

2 years ago, Single until fixed

Fix it now

App has updated my maternal status now I’m single divorce because my wife thinks I have another family at my moneys going elsewhere my kids are mad at me because I can’t show them prove that I can’t afford to go take them out to eat at red lobster Texas roadhouse golden corral they’re mad at me because I could only afford Taco Bell please get this fixed see if I can reinstate my maternal status and my family thank you. 😂

6 months ago, Some1had2sayit

Glitchy

When I went to set up my account, they asked me to select four security questions. I tried to select the questions that were relevant to me, but neither the website nor the app would let me select different questions. It was literally stuck/glitched on certain questions; and no matter how many times I tried to select a different option, it wouldn’t change to the option I was tapping on. So I had to literally write down every security question and write in a random password answer to it in order to actually be able to use this site. I can’t rely on my memory to easily answer these questions now because these questions have no relevance whatsoever.

3 years ago, Apple Music Moderator

SLOW even on the FASTEST phone in the world

This is a cool app with lots of features. But it is SLOW. I’m not sure what kind of data processing it uses, but every time our employees launch the app it seems to load all widgets from scratch. It is faster for our employees to just pull up the website, which renders this app useless. Querying the database to see which ‘widgets’ to load shouldn’t take that long- each user’s phone should have all widgets preloaded THEN check with the database. Seriously, feels clunky. The lag is so noticeable that it’s hard to tell when you’ve punched or not and we frequently get double punch errors because users have no way of knowing that their punch is ‘processing.’

2 weeks ago, ThereIsNoFreedom

Doesn't load most the time and no notif system

First off, this app has a terrible load up rate. 6/10 times opening trying to clock in/out/meal, the app refuses to load. This app has has caused such an issue, my manager has made a sheet for people to write missed time punches so he can fix the time clock. The second lesser issue; This is honestly the first and only clock in app I've experienced that has no sort of notification system, which is really weird and kind of off putting, as the notifications from previous apps were very useful and accommodating for my ADHD and irregular schedules (also how do so many people not know how to make cohesive stable schedules?).

2 months ago, MOOMOO & BEAN TAKE THE WORLD!

honestly annoying customer support is really bad

it literally won’t let me create an account and there is no customer service or anything listed you have to GOOGLE IT and the number i called didn’t even have a person and didn’t help me at all. how am i supposed to get paid????? at least have ACTUAL customer support, not a robot giving you a list of more links to go to. and it’s really annoying how if anything happens on my phone if i slide down my notifications or check something for a second it kicks me out and clears all my information and i have to restart the app and enter it all over again. it’s been like well over 10 times.

6 months ago, keiarro

Impossible when signing up

I had no idea about this app until my company sent me a text saying I need it, but when I tried signing up, the drop box for choosing security questions is unresponsive and no matter how many times I press it won’t let me choose a question that’s actually relevant to me. Half of the questions are about spouses. Every time I try to pick a question above or below one about spouses it forces the question about the spouse to be chosen instead of the actual question I want! What do you have against single people huh? I refuse to sign up I don’t even know if it’s required for work, but if it is I’d rather get fired than conform to this system.

2 years ago, Rhps lover

Worst App- would rate 0 stars 👎

If it wasn’t required by my employer, I would never use this app. You seriously can’t do a single thing on here. I can’t even pick what security question to answer because it just doesn’t pick what you click on, it stays on the same question that I can’t answer. Majority of the security questions is about being married so if you’re single you can’t answer some questions so if it doesn’t change questions good luck. I can’t even report a problem because I can’t even see the text bar so I am typing blindly. This app is the worst thing in the world and if it gets removed forever I would genuinely be happy.

8 months ago, Cpomm

Works 20% of the time

I’m so baffled on how this app has 4.8 stars. I’ve had the misfortune of having to use this app for the last two years and it continues to disappoint. The issue with this app is that it rarely opens or logs you in the first time. Meaning almost every day you have to close and open until it works. In a 5 day work week 1-2 days the app will without issue. Also, this is not a Wi-Fi or service issue as I’ve attempted with and without Wi-Fi and in different locations. In short the app usually functions fine IF you can login which you can consistently not do.

8 months ago, UrsusKhaz

Lack of UI/ Widget makes its competitors shine

Between their competition QB who has a widget, smoother sign in and simple clock in, Paychex is rather clunky, with it always defaulting to the page of my former company, whom I am not actively employed with, it takes more time to clock in than is really necessary in my opinion, and managing time cards and issues is not intuitive, can’t even leave a note on a time slip for management, instead we are instructed to contact our managers. Which seems to defeat the purpose of an app to manage all this in the first place

4 years ago, Momma Connie

So Easy and Convenient!!

I am thankful for this app. It makes it so easy to access information, such as paystubs, W2’s from previous years, 401K information including loan balances. Basically, anything I need to know about my payroll information and current or past pay periods to a certain date is right at my fingertips. Thank you for creating an app that is actually user friendly & makes sense. 😌

3 weeks ago, Annoyed and grumpy 795

App is slow

We have geofencing set up where I work so that you can clock in from the app. The problem is that as of late, the app just won’t load for whatever reason. It is something everyone in the company has said. And it is experienced with multiple cell carriers and phone manufacturers. It forces you to go find a computer to clock in. Very inconvenient when you utilize a company because they have a very specific feature that you need but it then doesn’t work.

1 year ago, Mystified Mumfred

Wish it wasn’t a make work enterprise

Take something that wasn’t broke and fix it,, now it is a bit totally personnel intensive, hold your hand for every little thing, can’t use a mobile platform, ( we need access to your home computer, and we know you are not at home when we are in our office, so you rarely can bother us) big brother like intrusive enterprise to put more behinds in chairs doing little productive work so someone can sit in a bigger chair doing even less work managing little chairs.

2 years ago, stemikey

I’m a new employee for Valvoline

I’m very unsatisfied because I went through this trouble to try to log into my account and now all of a sudden I’m getting a load error and I can’t even get into the account I just started. I was looking to see if there was a way I can contact you guys easy for Support but I can’t seem to do that so I’ll just leave this review. I’ll change my STARZ when you make the app better you should have it directly through the app not connected to some external website.

2 months ago, tinchausti

Was good but now they’ve removed login with Face ID

I’ve used the app at my job for almost 2 years now and haven’t had many issues. Since I’ve started you’ve been able to use Face ID. Until now, which makes no sense to me and is a complete step backwards. It also logs me out everytime I leave the app now which it didn’t used to. Which makes having no Face ID that much more frustrating. Going through the reviews it also looks like it’s botted with a ton of 5 star reviews. Tons of reviews just 5 stars with the review making no sense.

11 months ago, Ricky Runs

Parts department

I personally have had nothing but good experiences with Paychex from day one, I appreciate being able to check my account and see, what I have, , I would like to see my time as I go, like I used to be able to do with the time clock, although I could never see my history on the time clock and I really appreciate that, Thank You

10 months ago, ms.p$

Super fast and easy

I love it due to the fact that I don’t have to call all the time to get pdf copy of my paystub it’s very convenient only thing is that I wish you could get assignments on there and possibly a little more detail of how much your getting paid on the paystub it does say but I have to do the math to figure out how much I got paid hourly

1 year ago, WeatherWarriorMedia

Typical SLOW OVERBURDENED forced app.

I don’t have a choice to use a different app thanks to my employer (who I love working for). But this app is forced and you can see the captured audience failures throughout the app. First, it’s just too big and tries to do to much. Typical IT (and HR) thing of shove it all in there! 15 pounds of potatoes in a 9 pound bag. . Fix the speed problem. Waiting to clock-in/out for minutes at a time creates errors, missed punches, etc. . HIGHLY recommend having time tracking be it’s own app still and that’s all it does. Do NOT REMOVE The other app. . Reduce the content. Not everything needs to be on an app. Something should just be left to computer viewing, not a mobile device. . Better organization of items. Grouping things better. Simpler formatting. Streamline and light weight info. . Downloadable information. To be printed and viewed on larger screens or printed.

3 years ago, Angry McAngryFace

App stinks/many features not working

When I first started using this app a year ago I loved it, I found it easy to navigate and had zero issues. Unfortunately, with every update or tweak it seems to get worse. Currently I can no longer view messages within the app or send them. I know I currently have a new message but it does not let me click to see it. I also can no longer navigate to previous weeks to see my hours unless I know the right date frame for that week and type it in. I miss the old version of the app it was much more user friendly and was not constantly filled with issues.

4 years ago, Arveyd

Can’t log off

All these apps have super security login screens that mainly function to keep people out of their own accounts. What’s not very secure however is staying connected when you can’t log out of the app. I spent at least 10 minutes looking for the log off button before physically having to turn off my phone to log off. Every app developer needs to realize the most important functionality is logging off. The log off button needs to be available from every screen and menu and NEVER hidden. This app would be good if it had a log off button. It does NOT as far as I can tell.

6 months ago, Kingdinger

Not sure what to think…

So this app is for employers and employees. Probably for more but my point is, the labor laws in this country vary, but most states allow for 14-16 year olds to work with parental consent. From my understanding child labor is still considered illegal in the USA, why is this application recommended to anyone over the age of 4. What 4 year old is working and using Paychex? Please help me out here

2 years ago, mmhobbs34

Was GREAT until I called customer service

Was happy that our company changed over to Paychex Flex until I needed to call customer service! I have never talked to someone so rude in my life, plus she did not even try to help me with my problem! Went straight to blaming my company for the issue I was having! Ultimately it was PAYCHEX FLEXS problem! Thanks for making this harder then it should have been! I gave two stars because you guys have potential but customer service can ruin a company just as fast as the money can!

5 months ago, MH 11

Unbelievably bad

The app is absolutely useless at times. If there is no cell service or Wi-Fi, the app won’t open to register your time. Not everyone goes to work in a building with internet! How hard would it be to have the app open and record your time, then when you reach an area with cell coverage it could register your time. The app developer should be fired for such a horrible oversight. Shame on Paychex for using such a horrible system. I would recommend going back to paper timesheets over this. Better yet try some other payroll company.

2 years ago, St. Pau's Church

Simple and a Great Value

I can submit payroll in 5 minutes. I have the Paychex app which makes it even more convenient. The great value part is that there is easy to use technology, but when I have a question or need additional help, I have a representative (Jerlisa) who is a phone call away and always has the answers.

3 months ago, Chivamane

Worst app for this services, 2 minutes to load

I’ve been using this app since my company moved to it back in October 22’, I cannot tell you how many times I’ve been late or had to rush to use desktop because it never loads. Cellular or wifi, it always does it. I update it and open it right away, sometimes it takes 2 whole minutes for the clock in icons to appear. It is easy to use when it decides to work but besides that, it’s not a reliable app at all. Their desktop version is good, I can’t say nothing bad about it.

6 months ago, Hro 99

Seriously broken UI

The last thing you want a broken UI for is the app that you rely on to get paid. As a person who WORKS in tech, I had to sign up multiple times before my selections actually took. My security questions are a garbled mess, because the app reverts back to the default questions after you put in an answer. Don’t have a spouse? Too bad. Their name is now the street you grew up on. I’m horrified by how broken this app is, and my only hope is that it’s automated enough that my organization will pay me on time and that I can trust their entries.

4 years ago, Rialin McDaniels

Pay stubs not showing

Recently the app has been updated but now this time my pay stubs are not showing at all. All my screen shows me is my birthday and my anniversary date with the company I work with. Before the update I never had any issues. I always got to see my pay stubs now I have no issue what happened. Can someone please fix this? I even contacted my company to see if it was something on their side and it showed I was submitted and nothing changed.

5 years ago, DMS-Dissatisfied!

No one will help!

My flex spending account has money in it but every transaction has been declined! I have talked to three different people in three days and all three have either said a supervisor will call me back, they will fix the situation or they will put a supervisor on the phone and none of the above has happened. What good does having money in my account do when I can’t get my prescriptions! I’m running out of my medications. I even switched pharmacies since they said the original pharmacy was out of Network! I will keep posting negative reviews daily until my problem is fixed!

3 years ago, Jonathan Clack

Very helpful app

I’ve had bad experiences trying to access and modify information through other services regarding payroll, documents, and more. This app has given me the best experience out of all of them. The user interface is fluent, the security features are well implemented, and it’s very easy to use. I highly recommend this app to all employees and all companies.

2 years ago, MagNEEGR0

Great app

I have no issues with the app! I have to track my hours for my career in order to be licensed. It is so nice to be able to have all my paystubs in one location and not have to deal with paper stubs that can get lost or damaged. All employers should use this app as a means of saving money on paper and postage! 5/5 would recommend!

1 year ago, SmoknAces

Worthless

As a manager this is completely useless. If an employee lets you know they missed a punch there is no way to add their punch or adjust time punches using the mobile app. The webpage is worthless also and you cannot adjust the employees time on there either because it takes you to the same worthless manager dashboard. Cannot switch to the desktop version either. The only function this is good for is punching in and out and requesting time off as a manager if completely useless for the functions that are needed.

2 years ago, VIP happy customer

Customer

Went from a competitors payroll service to Paychex. Only been a short time but there is many more options and things I can process on this app than previous payroll service. Was able to update employee direct deposit info right from app. Pretty easy to navigate so far.

3 years ago, 201Juke

Great checking stud site

They have the most function and easy to use and understand app one could find. Whenever payday arrives I usually check her first to get a breakdown of all earned grossed income and where every dollar has been facilitated. Including previous years history for the current company. It’s the best

11 months ago, Victorya16loves

Lax business practices

They didn’t pay me for a month and put my money into someone else’s account. Because of this i didn’t have the security deposit and i lost the apartment i was signing for on pay day. I will never work with another company that uses this software. It took almost a week for them to correct this issue and they had no consideration for me and my needs during that time. I work hard for my money and all i expect my payroll company to do is pay me on time. I didn’t know that was too much to ask

4 years ago, HM Bemis

Missing critical feature of requesting time off

This app is nothing more than the mobile web view for Paychex Flex and they're both missing the absolutely critical feature of being able to put in a PTO request. On mobile, even when requesting the "desktop" version of the site it's not possible to request PTO -- the page isn't navigable on iOS, you can scroll or zoom so you can't reach the GUI controls. It has been like this for a year+ and is really a massive failing... you guys may be able to do paystubs but you're falling far short of being a comprehensive HR tool.

5 years ago, foodspoons

Difficult for an employee to register

Absolutely ridiculous that this company’s website won’t work with an iPad or iPhone. As an employee I needed to create a login and it won’t work on an iPhone/iPad. Finally borrowed a computer using explorer -it worked and up to the create a password page. Called customer support and was told I need to use another browser- google chrome and if I didn’t have that I should go to a library to use the computer and register. It’s ridiculous that an app created to make employers’ lives easier is so difficult for employees.

Description

The Paychex Flex app can be used by previously registered Paychex Flex (paychexflex.com) users. Paychex Flex keeps employers and employees connected to the most vital payroll and benefits features. Available features will vary and are dependent upon your company's plan options. EMPLOYERS Touch ID and Face ID authentication Submit payroll - Enter, review, and submit on the go. - Resume payrolls started on your tablet or desktop. Access vital information - All reports, including payroll reports and cash requirements. - Employee check stubs and tax documents. - Employee profiles, compensation, taxes, deductions, and time-off balances. - Retirement plan balances, participation rates, and employee eligibility. - Health and benefits carrier information and member guides. - Health and benefits employee enrollment and election information. EMPLOYEES Touch ID and Face ID authentication Access vital information - Check stubs and W2s. - Retirement balances, contributions, returns, and loans. - Update retirement contributions and investments. - Profile, compensation, taxes, deductions, and time-off balances. - Health, dental, and life insurance benefit details, deductions, and contact information. - FSA contributions, balances, claim, and reimbursement activity.