Every other link works in the app except the most important one. When I try to add a new system, the app freezes and no matter how long I wait, it never responds. If I keep pressing the other buttons, I get no response but it will eventually crashes. The other guy I work with, we have the exact same model of iPhone, as they are work phones, both brand new, less than a week old. His app works as it supposed to. I have uninstalled and reinstalled several times. Same results.
I downloaded this to remotely monitor a Digital Sentry surveillance system. Nothing I have done has resulted in it working and the system can be monitored by the desktop version of the Digital Sentry software (ControlPoint). It seems that this software has an unhappy history. I definitely find it to be crash happy. Not only does it crash when selecting cameras on Pelco's demonstration systems, it also crashes immediately when I save the settings for my system. Curiously, whichever of the demo cameras I selected prior to the crash will display normally when the app is relaunched. Selecting another demo camera will crash the program again. Crashes occur almost immediately, dropping one back to the iOS springboard without an obvious conplaint. Maybe this is incompatible with iOS 13? I am willing to troubleshoot if that's an option.
[version 3.2.3] this update is broken. The app will freeze trying to connect to the demo systems. I found that if I go into airplane mode, I am able to launch the application and add my systems. After taking out of airplane mode, the cameras do work until the next time that I close the application. Even if I remove the demo systems, the application will always re-add them on launch and will crash the application. The only way to effectively get into the app is to be in airplane mode first.
Since the iOS update to iOS 13, the app has not worked right. I can open app, pick a system but when I choose a camera the app shuts down. Restart the app it comes back with camera I selected. Choose another camera and whole process repeats. Could you please fix?
Thanks to a recent update this app has provided a means to check my system at anytime. As you can image this convenience can be a godsend if you don’t have access to a computer or WIFI system at all times. Thank you to the development crew for fixing the issues in a timely fashion.
After the update of iOS 13 and now iOS 14 the application does not work. With iOS 13 every time a camera is chosen the application closes out, Pelco took weeks to fix the issue. Now with the iPad OS 14, you cannot proceed to the systems options and select a camera. Couple of weeks since 14 is out and no fix yet. Seems no one at Pelco uses the app to notice the consistent problems.
App has not worked for a week. Customer service said it was ready to launch with bug fixes .... but that obviously hasn’t happened. Hopefully things get up and running soon — when you start to use an interface for your business and it is taken away — it makes you question if you picked the right company system.
Once again, this app is not working. It worked perfectly until the latest IOS update. This is the perfect tool for monitoring digital sentry and other Pelco systems but it lacks updates to keep it working when iOS updates are received or they are not keeping up with their own updates. Please fix it!
I am running the latest version on the iPad, and when I click the option to add the Systems nothing works. I know previous versions worked, but with this update I cannot do anything. Until they get this fixed the application is worthless.
I’ve been using this app for months and have had minimal issues. Now the app won’t even launch. Just gives the start up screen and then nothing. What gives? I’ve deleted it and downloaded it and still same issues nothing happens.
Tried the demo systems and all of them show “failed to connect” not a good sign for a “commercial grade” system. I’ve been trying for several days to see the demos before I recommend a 12 site upgrade for our company.
Can't connect to any system after updating. There was a fix but it stopped working again. I’m beginning to rethink staying with this system or replacing next budget.
Everytime I go to add or configure a camera or network it freezes for a solid 10 minutes, or it freezes when I open it, I don’t recommend this app at all
Like the capability this has to monitor equipment in the field. If possible, I would like to see the ability to connect to dx8000 system for viewing cameras and Endora.
DO NOT UPDATE TO THIS VERSION IF USING A BLUETOOTH KEYBOARD!! A number of our users updated to 2.3.0 and now the can't access the cameras at the bottom of a list. We have updated firmware on the NVRs to 7.8x, moved Serenity for web access and it didn't help. It's an app bug! Pelco support has now said it's an expected feature. I beg to differ. Please fix this annoying bug!!
It only connects to 5 systems?? We are running about 15 systems and growing all of the time and can only see 5 at a time on the iPad? please update ASAP
I have used PelcoMobile in the past and never had an issue. I just reinstalled it after not using it for a few months and it won’t even save my camera information. As soon as I close the app everything is lost and I have to re install all the camera settings. I have tried to update to the latest version of PelcoMobile but I am only able to download 3.3 (1692) off the App Store. I am running the most current ISO
Pelco Mobile™ provides remote access to live and recorded video from Pelco VideoXpert Systems, Digital Sentry systems, Endura networks equipped with SM5200 System Managers, and Sarix cameras. Monitor the people and property you are protecting from anywhere over a Wi-Fi, 3G, or 4G connection. Simultaneously connect to up to 150 Pelco VMS systems to access video across VMS environments. Features: • View live and recorded video from cameras attached to VideoXpert (Enterprise, Ultimate and Professional), Digital Sentry, and Endura SM5200 systems • View live images directly from Pelco IP Cameras operating on Sarix firmware version 1.7.x (or later) • Control PTZ cameras attached to a VideoXpert, DS, or SM5200 system • Onscreen application help • Tag Searches makes organizing the cameras easier. • Optera 180/270/360 support through VxStorage for Live/PTZ. • EVO Camera support • Triggering Preset/Patterns • VideoXpert: Support for video bookmarking • VideoXpert: Support for viewing/acknowledging events Requirements: • VideoXpert version 1.9 or later • Digital Sentry – requires version 7.13 or later. Digital Sentry versions earlier than 7.8 require the DS Web Service, available on Pelco.com. • Endura – requires v1.0 or later SM5200 System Manager; PTZ and Recorded video require v1.4 or later • Pelco Aggregation - requires v1.0 or above Pelco Aggregation server • Pelco IP camera direct connection – requires Sarix firmware version 1.7.x or above • Network access to the desired cameras and systems is required to view video feeds via Wi-Fi or 3G/4G connection
