No matter what I do, I cannot get logged in. I get a “no roles” error message. I can log in in the browser on my iPhone and my desktop and do my business. But the app is useless to me. Contacted the help desk and they started telling me how the Mac browser doesn’t work. Yet I have no trouble logging in on my desktop Safari and iPhone Safari and doing my business. It is only the iOS app that doesn’t work.
I had a claim, filled out all the information requested and attached pics. The app wouldn't allow me to submit the claim. Tried it a quite a few times. Please fix this app so a claim can go in right away and your customer can do their due diligence.
I just joined Penn National Insurance. It has been very easy to login and move around my account. Plus you can get cards and/or other documents and file a claim. Glad to be apart of Penn National Insurance.
This app is 99% always crashing it’s very annoying. Hard to make a payment if you can even get to that page before it crashes. Hard to login before it crashes. Hard to do anything before it crashes
Downloaded app to pay yearly premiums on 2 policies. The app will only accept one policy and will not allow additions. The website payment section doesn’t even allow a login! This company needs to hire new app and website developers that have some skills!
This app is absolutely terrible. I can’t even log in online. EVER. My payment ended up being late because I was unable to get any help. I can’t wait to switch policies to another company.
App used to work fine. Now it constantly crashes. Log in 3 times, keeps crashing. Finally login successfully, click another tab and crash again. Horrible app.
Horrid. This needs work. All I want to do is pay you and the app doesn’t work. You’d think that’d be the portion they worked on making functional but...
The Penn National Insurance Mobile Application: > Is made for our business and personal insurance customers > Gives you access to your agency information > Gives you access to your policy information > Lets you make a payment > Enables you to submit a claim at the scene of an accident > Lets you input claim information if you don't have cell reception. You then submit when you have service > Lets you submit personal auto, property, and glass claims > Lets business policyholders submit claims for commercial property and auto > Helps you find a preferred repair shop > Includes a property damage checklist
