For the last few months, ever since the app update and “overhaul” I have not been able to get any access to my bill. I was told this would be temporary but it hasn’t changed, so I just go to the website and pay. It’s a lot easier and less of a hassle. Not to mention they sell your personal data even if you don’t want them too. There’s no other way to get access to the app. I can’t wait until we can move out of the DMV and not have to deal with Pepco or their app developer.

6 months ago, Familyof5MD

Easy to use and self-sufficient

Love the accessibility of this app. Pepco got it right this platform. I have everything I need at my finger tips. Never really need to contact customer service unless it’s something dealing with a payment plan or explanation about details of my plan. Which is rare. I love that I can always go back and review my pill and payments. this helps our family better manage our usage. Love this app. Wish all of my other utilities used the same platform.

3 years ago, Nikolyzer

New update finally!

Now you can auto pay and it finally remembers your previous payment information. I really hated the app for last several years. It's a complete rewrite of their app and has new features to boot. Thanks for the quality update.

2 years ago, CCLXXIX

Fix Face ID login and tab refresh

The latest update no longer requires a login at the first time which defeats the purpose of Face ID security. The usage tab also doesn’t refresh unless I change from bill view to another view and back again. A move to a native iOS experience would be an improvement with the elimination of the clunky web browser within a tab integration.

3 years ago, DadOf2DC

Super Easy App

Everything is where I expected it to be! I love the use of icons and being able to easily pay my bill, adjust my thermostat, and even check the weather on the outage map. Fantastic job Pepco!!

1 year ago, WilsonTer

Customers Personal Information Use by Exelon/PEPCO

PEPCO customers have no choice but to allow Exelon the authority to sell PEPCO customers personal information before being allowed to utilize the application. Meaning you can’t use the app without authorizing them the ability to use your PERSONAL INFORMATION. This is an unfair and insecure practice for customers. Should be illegal and the State of Maryland as well as the District of Columbia government should investigate this practice.

1 year ago, lba2347

Bill

Excellent I can pay my bill online

1 year ago, bye bye Donny

Website is better

My mobile app just automatically stopped showing my bill. When I called support they said it would come back, but it never did. That was 3 months ago. The website is way better.

1 year ago, Mycipher

Does not work

This app NEVER works! It has not worked for at least 4+ months now. “Unable to retrieve data at this time. Please try again later” has been the message for months. I’ve deleted and reinstalled the app - still some garbage. DELETING.

3 years ago, leach house

Bill PY Glitch

The app looks nice and should be easy but when I try to pay my bill it simply closes up. Big problem. This is half the reason for having the app.

2 years ago, smfou457

No Longer Able to Log-in

12/06 - Still unable to log in through the app despite an update 1 month ago. I have repeated unsuccessful attempts logging into the app. My credentials work logging in through the website, so the issue appears to be with the app. This seems to be a new issue as this wasn’t a problem before.

1 year ago, polarsand

Horrible

Been trying to check my bills for over a year now using the app on iOS and I get the message unable to retrieve bill information. I have access to everything else. I tried to uninstall and reinstall with no success. The information on the full website are all available.

3 weeks ago, Grumpy Kitties

Again?!?

I have to log in, more often than not, when I want to pay my bill. Password? One upper case, one lower case , number and a special sign? That’s half way to your minimum fight there. That is taking it all way to far!

7 months ago, Banana_321

Unable to pay bill through app

Not sure what has happened but I haven’t been unable to pay my bill through the app these last couple months. I end up having to go the website to pay. Please fix this issue!!

3 years ago, jsommers4173

HORRIBLE

I have spent days trying to log on. No one at Pepco seems to be able to help. I’m done. Too many hours too many times and no one is able to do anything. I hate Pepco. I guess I’ll never be able to log on. I’m on autopay so as long as they get their money, no problem. Very frustrating but nothing new with PEPCO. It’s always an ordeal whenever I try to contact Pepco.

1 year ago, SweetDickJames

I have paid my bill on time

I have paid my bill on time. There have an extra dollar for the past 3 months. What’s up with that? It seemed that the system is saying one thing. I made the exact payment for some reason I kept paying those extra dollars.

2 years ago, Hdkxnd

Horrendous

This app is awful. I've only had it for 2 weeks, and it freezes every chance I get. It never remembers my login information. Half of the tabs lead to me error messages with promises to fix them. The app does the opposite of simplifying the process to view and pay a bill.

3 years ago, virideus

New features but performance is slow

Glad to see autopay and a general refresh, but it shouldn’t be a 15 min + endeavor to get anything done. Please work on upgrading your servers and overall app speed and this will be an incredible asset

3 years ago, TheAdam12358

Incredible app!

Love this app! Looks great, super intuitive, highly functional.

3 months ago, NANAPEEZY

Easy to Access My Bill and Usage

However it doesn’t give you a shut off notice or letters so you can reprint if you lost it.

3 years ago, Dlew0726

Where is the Thermostat???

Why why why in the world would you remove the only thing I used the app for... being able to adjust the temp in your hour from your phone was a great benefit.. Turing on and off heat/air is no longer associated with the app does not make any sense.. please include this in the next update

12 months ago, Cjanineb

Signs me out constantly and other issue!

The app regularly signs me out. And when I try to login, it requires several attempts and then I’m suddenly signed in. In addition why are there so many steps to adjust the temperature??? That should be in the first screen.

2 years ago, Danyelle1027

LACK EMPHATY, CUSTOMER SERVICE ETC

Down right the wise company! It makes me literally miss bg&e. This company is the epitome of evil!!!!!! It should never take 24 hours for service to be cut back on after payment and then to have a rep tell me oh well when I mentioned my asthmatic child! I literally hate this company!!!!!!!!

3 months ago, medialawyer

New version is useless

I used to be able to see usage data by year, billing period or day (a day or 2 after). The latest version lets you report an outage and pay a bill. But has no way tonsee usage.

2 years ago, rbhelp2

Update as soon as possible

I am using the latest Apple iOS version, the app has not yet been updated to this version. In fact it's been 4 months since the app doesn't work! IOS 15.2

2 years ago, mdc2011

Version 5.14.1 does not log in

I have been trying to log into v 5.14.1 for several days now and am in an endless loop of “you have been signed out please log in again.” This update does not allow me to log in. App was great before.

3 years ago, Gasman47

Disappointing

Can’t set up automatic credit card payments and additional charges for use of credit card is unacceptable. PEPCO benefitted when I opted for paperless billing, return the consideration by allowing free use of credit card payments with automatic payments

2 years ago, Deadwaffle

Slooowww

Ever since the updates, the system is soooo sloooowwww coming up, especially when you have multiple accounts.

2 years ago, tcoleman90

Keep having to sign in

I don’t like, this app because often times the face Recognition doesn’t work. That is making life more difficult than it has to be.

2 years ago, Katreichia

Love this app!

Easier to manage bills, payments etc. love this app!

2 years ago, exp(iπ)+1=0

Can’t log in

I can’t even log in to my account, which makes the app useless. I can only access my account through webpage which is pretty inconvenient.

1 year ago, @DCGuru

Doesn’t work

The app hasn’t worked on my iPhone in a couple weeks. Every time I click it opens for a second and then closes immediately.

2 years ago, vive.la.sagesse

I used to be able to log in without any problems, but this month it’s saying the session timed out each time I try. Please fix the issue and I’ll revise my stars. Thanks

2 years ago, Al63628192

Paying

It crashes every time I try and lay my bill. Everything else works fine but this is a feature I care far more about.

3 years ago, Seven**

I’m loving the upgrade!

Such a great improvement!

3 years ago, 🦂🦂🦂🦂🦂🦂🦂🦂🦂🦂🦂

Not accurate

Not accurate u have to call for 5 months nonstop in order for it to work they will send you a temporary password seems weird to wait 5 months for a app to work just to make payments

2 years ago, JacelynnMarie

Can’t log in

Bc of the new update it won’t let me sign in, after hitting enter it says “Your session expired, please sign in again” and you’re stuck in that loop of entering your password for it to erase

2 years ago, Bigbigtay

Update.. Can’t Log In

I updated the App Before I Was Going To Make My Payment.. But I Can Not Because Your App Is Not Working... Please Respond To Me And Explain How This Happed And What (You) Are Going To Do And Fix It.. I Am A Share Holder And Customer.. Thank You

6 months ago, Pepco1

Payment of bill

For some reason I can not pay my bill. I’ve tried using three cards.

3 years ago, CharlotteDevon

Where is the thermostat?

The old app had my home thermostat and i used this functionality all the time. Where is it now? Why design a new app and remove useful functionalities? I want the old app back!!!!

4 weeks ago, KEDolphin9

No Bill History

I’ve had Pepco over 3 years, not once have my company past bills been available on this app. Just Ridiculous!

1 month ago, Twitteruser84

Can’t log in anymore

The app was cool until it started giving me an error every time I try to log in after it kicked me off.

7 months ago, Cowboy De'Ore

WTH

Option is there to view energy usage but says customer is not authorized. What good is that if the option there for if cant view it?

2 years ago, user0286

can’t log in

what the actual heck. can’t log in through the website for MONTHS, and now can’t log into the app. do you people want my money????

2 years ago, Zafferano

Fix your login issues!

This app is useless for now. Unable to login despite correct credentials that work on my laptop.

3 years ago, Dhhhhug

Great app released in December 2020

Wow... what an improvement! The new app has exceeded my expectations! Great job!

2 years ago, Joey420haha

Guess they don’t want my payment

Pepco only allows their app to work on new phones. This used to be how I paid my bill. Now I can’t pay.

8 months ago, @%#@

Unilateral removal from direct debit program

Really disappointed. Zero customer service. You make paying îpossible

1 year ago, cobbtown98

Terrible app

It constantly doesn’t connect and the mobile thermostat control rarely works correctly.

1 year ago, @ Jan 80

App is down too often in a week for maintenance.

App not available too often at least 2x a week for maintenance.

Description

Pepco’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include: · Effortlessly view and pay your bill · Report and check outage status · View the outage map · Check balance · View account activity · Manage your AutoPay and Budget Billing settings . Report an outage without signing in · View usage data, bill forecast and trends · Compare your bills · Set alerts for outage status, when your bill is ready, upcoming payment reminders, and more