Plymouth Rock Assurance

Excellent customer service. I filed a claim online at 11:00 pm the day of my accident and was contacted by a claims adjuster the following morning at 9:00am. My adjuster, Taylor A., assisted with securing a rental car and I had transportation by 2:00pm. She also assisted with finding an approved repair shop in which the this shop accepted my car the same day. My claim was transferred to another adjuster, Julie M., who contacted me immediately and processed my claim within five business days. The process was efficient, friendly and professional. Each agent returned phone calls/text messages the same I reached out to them. The speed of service was exceptional. I would give Plymouth Rock 6 stars out of five for the outstanding customer service. Highly recommend.

I’ve been a customer for years and there has been this reoccurring issue with the app. The app will malfunction and simply stop working. I originally downloaded the app to view my insurance card virtually and then exploring the app further. I started making my payments through the app, making the process simpler or so I thought. At that point I’ve had the app for almost two years. One day, I attempted to login and was unsuccessful. No email or password would type into the boxes. I tried several times before giving up, deleting the app and using the website to make my payments. About a year later I redownloaded the app after discovering the new design and likely new updates. It’s been several months with no issues. Last week I went to check my payment history and it would not load. I tried refreshing it to no avail. Today I login and the amount due originally appears but disappears after clicking pay now. I click “ other amount “ to type the amount in and it states “ the amount entered cannot exceed the amount due “. I logged out and logged into the website which ended up not loading at all. I have 4 bars and I really good phone service provider. I’ve tried with and without Wi-Fi with no luck. At this point I’m stuck with calling in to make my payments which is inconvenient and frustrating.

Apparently the bugs weren’t fixed. I’ve tried several times to set up an account and the furthest I’ve gotten is my full name put in. As soon as I enter my date of birth it goes to a white screen that has Plymouth Rock at the top and stays there. I can’t get past that. So frustrated! I’ve uninstalled and reinstalled this app so many times and have gotten no where with it! I GIVE UP!!! Wish I could white out half that star I gave!😱🤯🤬😤😡 Was finally able to set up my account successfully and can now just go to my payment amount . Can make my payment through my bank account which I was able to save in my Plymouth Rock app. The text messages I receive to remind me about my payment and give me a site to click on to make my payment doesn’t work! That’s the reason for 4 stars! It just continues to search and search and search! Nothing but a blue circle until I get tired of looking at it. From now on I’m going straight to my app and make my payment. Maybe next time I’ll give 5 stars get five stars I’m asked to update my review.

I’ve been a customer for a while and that’s because they offer some of the best prices in my are for both car and home. The customer service is amazing too. I’m never on hold more than 5 minutes, if I ever need to call (usually to go over renewals; but even when I had a claim). It’s good practice to switch to other companies every few years - for the new customer discount. But I find myself constantly coming back to this insurer.

Payments finally made simple with PR App! In the past, if I was running a little late on My bills, I would have to go to the PR Website where I would literally get 2 or 3 different “Pay this amount” options. I used he PR app today, and I put in my email and password, and because I was running a bit late I immediately got the option to pay this amount ⭐️ I paid the amount listed and I was in and out in 5-7 minutes!

I have had trouble with this app from day one three years ago. Same crap every month. I enter all my info and screen freezes or disappears altogether. It takes 35 mins to do what should take 5 mins, Now, with their "new improved" app its worse. What an assache! Cant get information entered for bank account OR debit card! Whoever manages this app should be fired n replaced. Think ill call my payments in from now on. Way, way unprofessional!

I was overpaying my car insurance by $920 for every 6 month bare minimum policy. I’m thankful for the unparalleled service that I received from Joe. Immediate enrollment, immediate saving and now my teeth do not hurt anymore. Immediately, I scheduled an appointment for a promotion at Tenafly Dental Spa for Cleaning, exam and x rays for $199. I feel confident about my teeth. Now I can focus on other things like work instead of the pain and difficulty chewing. So awesome

The previous app was a crime against customers. This is actually functional and gets the job done. Would love to see the ID card export to Apple Wallet. Those can be simple information only ID cards without any NFC or barcode function. Also, the ID card screen suffers from the link being partially off screen if larger default text size is set in iOS Accessibly settings. Doesn’t allow scrolling in that view.

I switched my auto insurance provider for two reasons… Plymouth Rock offered a better rate for the same coverage AND the simplicity of navigating their site. You will have access to your policy within seconds. It literally takes one second, once set up with a payment method to make your monthly payments, view your policy or make changes. I

Totally awesome and understandable. I tried to call the Payment in four times, and your phone system would not except the policy number that I kept putting in which is the correct policy number. I don't understand why and then it hung up on me so I decided to pay online which was totally easy amazing and understandable.

So……. I was driving around with a Geico policy at around $200 plus per month, can’t remember but it was a lot higher. Last year, Joe DeBlasio contacted me with an offer which I could NOT refuse. So much savings, I put down $5000 more for rebuilding my Honda and went through with dental implant surgery which is really expensive for my budget. My monthly payments last year was $102 and increased this year to $104 per month which is expected. Realized how much you can save by owning a car not leasing. My experience was great! Joe is a life saver. Everything helps and this is a large chunk of the help I needed. Next week im getting new teeth, new muffler system and extras here in Palisades Park, NJ

I love the convenience of being able to pay and view my policy on an app! The platform is user friendly and gives you all of what you need right at your fingertip, without having to sign in online. Kudos Plymouth Rock for keeping up with the times; other insurance companies can learn a thing or two from you!

No matter what i need the people or app always helps. Ive called before about various topics and customer assistance is always able to help me. And typically anything i need is available on the app anyway. I wish more companies were like Plymouth Rock assurance. Most companies hide the ability to talk to humans, not Plymouth rock. Thanks!

Being able to review and make an early payment is really helpful! I’m happy that it’s user friendly for people like me with severe dyslexia.. I don’t feel overwhelmed when using it bc it’s made simple and clear for me.. I’m grateful bc dyslexia makes it very hard for me to use certain types of apps..

The app has made my life exponentially easier. I just paid my bill in two easier clicks and I have easy access to all my previous payments at the tip of my fingers. Thanks so much so being so convenient!

Can’t even access my account since update. Have deleted and reinstalled. Log in and get an “Oops. Signature electronic signature required on documents we previously emailed.” Nope—no record of this in my email. Click through to Continue to eService, then presented with essentially a blank PR screen with no policy #. Tried again and then directed to relink my policy. Tried that 3x. No go. Keep getting “Sorry unable to link policy right now. Please try again or contact us.” But NO contact info in provided. So frustrating.

The app seems to work fine in general however it won’t allow me to download my ID cards to load Into my wallet. I’m taken to a screen that tells me I can download a copy and that’s it. I found another section where I could shake my phone to view the cards, nada..nothing.. zip. I think it would be a great app otherwise! I have the latest iOS version on my iPhone 12 and the app is up to date. 🤷🏼‍♀️🤷🏼‍♀️🤷🏼‍♀️

The Plymouth Rock App couldn’t possibly be any more user-friendly, even for an old-timer like me. Pretty much everything you need to do is just one or two clicks away. I’ll give it five stars, and I’m not even paid to do so.

Great app, I am able to access all my documents and pay my bills. There was an earlier issue where documents weren’t loading but the issue was quickly resolved. Great support, thank you!

The new version of that seems to be a little bit faster. You can make your payment a lot faster than the last version. Love it.

Plymouth Rock has consistently delivered exceptional service. Their customer support is responsive, the coverage options are comprehensive, and the claims process is efficient. I highly recommend them for reliable and hassle-free car insurance.

The app is good for a quick access. It allows you to quickly check your balance and see the changes you need to make

Every time I have called PR from beginning enrollment to current assistance, the service has been wonderful. Nothing like any customer service I have experienced before.

The app has come a long way since I’ve been a Plymouth Rock customer for over 5 years now. Paying my bill on the app was such a headache due to constant glitches. This is one happy customer.

I just tried to upgrade my insurance policy with the substitute transportation. Everything was done quickly and my policy was updated with the new features on the very next day. Kudos!

This app has all my information ready for me when I need it. I have never experienced any issues with the app and I love the fact I can see my insurance ID in digital format.

Received the bill, logged in, paid for insurance, have proof of insurance with digital card, all in under 30 seconds…simple and easy.

We have been very happy how easy it is to use the app. Any time we have talked with customer service, our questions are answered quickly and thoroughly.

I used to dread using this website. It was slow and painstaking. No more! It took less than a minute to pay the bill.

The app never gives me an issue. It allows me to see claims, file claims, see my payment history, etc… it does everything it’s suppose to do and I love it.

Quick and easy pay process for my car insurance… but I like to note or screen print some kind of confirmation number … something (!) that indicates payment was made ….. stuff happens!

First time the app worked for me. It always used to not let you access certain windows to put card info. Very Happy it got straightened out!!

Been with them for about three years and there always there when I need them

This app is great and super easy to use. I made a payment and get important notification about my plan. Definitely download if you have their insurance

I enjoy using this Plymouth rock insurance app. It’s so easy to just pay my bill through the app instead of doing it any other way. Definitely recommend this insurance they work well with their customers. Thanks Plymouth Rock!!

I wish everything was as easy as insurance with Plymouth Rock. My clear favorite since I started to insure my own cars 50 years ago!

This app is so easy to use! Customer representatives are helpful, and respond quickly. Took less than 24 hours to resolve an issue I had.

I do like this makes thing so much easier on how you can keep track of your insurance payments . I recommend this for anyone to use.

It was fast and easy, once I had all the proper information to sign in, I paid my fee. No wait, no hassle. Very convenient

This app helps you do so many things like check your policy, file a claim, pay your bill. It’s very user friendly.

I would like to see my linked policies in the app. I don’t understand why I have to dig out my homeowners policy to enter to number myself when you have it readily available. Same goes for the insurance ID card.

With the new app update it is impossible to login with face recognition, it keeps you from getting into the account!

So easy to access my bill and policy and pay quickly online

I had Plymouth for a month or two and they ended my insurance because they sent me paperwork asking me about the other people in my household, all of which isn’t on the plan, they had different insurance, and didn’t send back the paper I tried to call them about it but was adamant about knowing the insurance and income of my parents and brother whom I was living with at the time

Very easy to pay the bills in the app. I took me 3 minutes. That’s only because I had to change the CC number.

This app is a great addition. So much easier and faster to use than the website, especially for payments.

Easy and reliable at your fingertips and in the comfort of your home. Thank you. I will use this again.

It is frustrating when using it to get in touch with the service department but works great for card use, notifications and general information.

I had the pleasure to work with Sandy in transferring my new car. Not only was she courteous by very knowledgeable about the policy. Keep up the good work and it’s agents like Sandy that will keep me coming back!!!!

Took 2 minutes to navigate and pay bill on the app.