The amount of data and profile based information that is packed into this app makes it mind boggling that it can actually have a clean and easy to navigate user interface. I’m constantly blown away at the complexity of what’s under the hood married with the simplicity of what you see when interacting with the app. I wish we could scrap the clunky QC’s and just have an iPad instead. The Prime app is completely capable of doing everything QC can do but without all the sluggishness and quirks. Bravo Prime Dev team. This has got to be one of the single most incredible apps in the freight industry. Very well done. Lease team truck driver here and my hat is off to you for this app. Brilliant.
My last two carriers' apps were garbage, this is a significant upgrade. The feature I like the most is that you can initiate communication while not in your truck. If you're on a 34 or other planned time off you can send and receive messages which is a ginormous benefit. Also liked being able to document trailer damage on pickup right through the app. No more getting blamed for damage when your photos and report are time stamped before your Loaded Call. Had some trouble submitting scans on my first load. Like most other apps the process of shooting then cropping BOL and other docs is substandard. I use an app called Scannable which crops the image as it's captured and provides the option to save the images. I then use the photos from my camera roll to submit. Could have been the area I was in but was unable to load even one image so I went to TA and Translowed the trip.
Liked old screen better because when you clicked on full message you could see everything in its entirety!! Also now with the past several updates when you try to maximize the screen under my prime to view the individual fuel stops or truck washes, the app kicks you out and closes. So can’t view the information individually on the map. Maybe make an update that will give you a choice of picking location from a map or a list near your truck or for whatever city/state you choose.
This is by far the most useful tool I’ve seen for drivers. This app is user friendly, easy to navigate, easy to use and it allows you to handle just about any aspect of the job that is required. Whether it’s contacting road service or sending in your load info, this app will make it 100% more efficient than any other method you’ve used in the past.
The app works well for its intended use. That being said.. it's very generic in appearance and in feel. Navigating can be complicating at times. There are also many tasks that departments will ask for through the app (photos, multi-media, etc) that the app just doesn't allow. I've also noticed that when connection is lost and there are pending documents to be uploaded.. there's no re-submission option or way to cancel that task. Getting those notifications for pending documents without any kind of solution is slightly frustrating. Other than that, the app does as it's intended.
Ok I can use the app to locate my truck in a parking lot but can’t use the app for locating a trailer have to call dispatch and not all dispatchers will send the coordinates can’t print messages off the app for some reason have to copy and paste them in a different program like notes but it does allow u to see when ur truck needs its next service give u phone numbers to departments like HR Safety dispatch breakdown post office etc etc I know the yard dogs on the terminals can use there app to find trailers
Been with Prime since '03 and must say how impressed and appreciative I am for technology. I am able to stay in the know even when away from the truck. Being able to scan in paperwork from the comforts of the truck, alleviates the stress of finding a truck stop to scan in before cut off. The only thing that could make this app even better, would be the ability to do macros!
As a driver, so many questions can be answered and messages relayed by a simple text. No need for you to call dispatch, road assist, etc. a simple message will do. This application is very well thought out and executed. Their are times when dispatch and I don’t speak for weeks and the train stays in the tracks and all is right in the world. I love using this application
Driver/QC messages need to be in the second field. The rest is a great improve ment. I surprised and gratified that I can now see my clocks without being on my tractor. The ability to go directly to claims to send bill stamped for shortages and damages is a good improvement, too. This allows one to get a claim number more quickly and helps claims deal with receiver and shipper more efficiently.
I see the message and I see the drivers upstairs for shower or a bunk and I tell them about did you read about fuel prices or good here or evens happening here or in an other terminal so thank you for the information I pass it on
The fuel portion of this app bothers me so much that I despise using it. I’m unable to set a “to and from” and a parameter “off the beaten path” to go. Obviously it’s not worth mentioning .02 cents cheaper fuel (3.50 saving in a full 175 gallon refueling) if I’m going to burn a gallon getting to it and a gallon getting back on course, so don’t show it. When I pull up the map it’s so littered with fuel stops, that I can’t even see the map. Allow a to and from search, and show within 3 miles of the corridor you’re traveling, and be done with it.
I like the ability of sending Macros from the app but the other changes that came with it make the app flow less smoothly for me. I never use the Loads page, just messages and fuel and services. The changes to the message layout are less organized than before making it take longer to find the information I need when checking in at a shipper. I don’t understand why they had to completely change the app instead of just adding some new features that drivers wanted.
I love this App!!! Thanks to the upgrade we can do everything with it that we do on the Qualcomm. It makes it a lot easier to use. I hope all of our drivers enjoy it as much as I have. Thank you tech team❤️👋❤️ Great job!!!❤️❤️❤️
It be much more better if you can also put the different statuses on the mobile app as well instead of going back to the tractor all the time to change the statuses
I've been using this app on day one and it's a great app. Knowing I can get all of my info when the Qualcomm is off and I use it to get my bills scanned off quickly and no need to find a truck stop.
I really like the updated app. The only problem I see is the inability to increase the size of the messages by pinching or double tapping. If that could be added it would be great.
I’ve been with three other carriers before Prime and I must say, the Prime Mobile app blows the others out the water. The app is always improving, I can’t wait to see what’s coming next.
This app is extremely effective, I like the fact that I can receive and send freeform Qualcomm messages right from my cellphone and all the other data that is needed is easily accessible. Thanks Prime Inc. Kelvin
This is an amazing app and the improvements are significant each time. I don’t know what other trucking companies use but for me, this app revolutionized and streamlined almost everything I do.
Just to use the app, you MUST give it access to your location data. Even if you only need the app for sending messages between dispatch or sending in Trip Documents. Any app the requires location even to use non-location based features, is an automatic FAIL.
This app is great!! Except how easy it is to delete messages on accident!! Just accidentally hit the trash can and POOF!! There went the pickup number I needed! Please fix this!
A time saving tool to help keep you connected and informed. • Scan documents, photos, or anything else that needs to get to Prime • Enhanced and Improved image quality for less rescans • Direct two way communication with dispatch and other departments including Road Assist, Payroll, Leasing, Logs and more! • Individualized message, sound, and document retention settings • Load List with Detailed Stop Information and Status • Arrival, Depart, Routing, Best Fuel Recommendations, Directions and other Macros right from the Load • Improved Accident & Claims Reporting • Up to Date Information Available at your Fingertips Turn your cell phone/tablet into a portable scanner. No more stopping to find a truck stop scanner, you can easily scan all documents when it is convenient for you and get confirmation they have been received. Makes it easier to get Trip Documents in on time and get you paid! No more being tied to the truck, no matter where you are you can receive your messages to your phone and respond back. You can communicate with Road Assist, Claims and Other Departments and send Macros! Quickly Connect to your personalized MyPrime portal for training videos, benefits information, list of your Awards and Accomplishments and up to date information.
