This app which is a part of a large publicly traded company is the worst piece of feces I have ever seen. The fact that my company alone pays thousands of dollars to this company every month for their software to have this app be a side piece and continually bug out every time and never actually allows you to use it is appalling. Every time you call customer support to have them tell you what’s wrong with it they tell you to delete it and reinstall it only to have it fail again right after. If you search for anything in it, it just shows a blank screen saying that it can’t show you the results even though you can see it’s there, but it just won’t return the results. Like it wants to work, but the little steam engine just can’t get going. I’ve been dealing with the tech side of this company for years and they are honestly the most elementary of people you have ever talked to. I had to personally tell them how the website they built for my company can be a https website and I literally don’t know what I’m doing besides downloading the instructions from godaddy. I was actually correct. It was dumbfounding.
I’ve been a Propertyware customer for over a decade and I have come to a point where I believe they have no competent backend support. I have over 800 units commercial, residential, etc. and I feel like over the years I have had to customize this software to a point where I should have just built my own. The website is a joke with the UX being in between a “New View” and the dated Web 1.0 view for years at this point. It’s not mobile friendly, which leads the customer do attempt to find a workaround by downloading the app. This app is a disgrace and I can’t believe I’ve been paying this company to maintain its skeleton crew and never improve Propertyware. Realpage’s focus is on other initiatives and I feel betrayed by what was a great step forward for my business in 2011. This product is now dated and I have just set up a demo with Appfolio. I’m so disappointed because of all the effort I’ve expended adapting my business to fit within the archaic constraints of Propertyware with hopes of regular improvement.
Just redownloaded the app and tried to open Buildings and the app just closed. Have been considering switching to Appfolio because they seem much better on the technology end of things; we just like that Propertyware has custom fields on the website so have not switched just yet. Propertyware, please get someone to fix your app(s) and website. Have been waiting for the “new view” on the website to be completed for a couple years I think? And we shouldn’t need multiple apps to access leases vs. inspections/maintenance. There should be one app where property managers can do everything we can do on the website so we’re not having to just log in on a browser on our phones and zoom in to do our work.
Tittle says it all . I was able to previously close work orders before the newest update. Now the screen goes blank after clicking on close work order and won’t let me do anything besides change the date on the work order. Then proceeds to kick me off the app and say internal server error.
Notifications!!!!! It would be perfect if my phone would chime as soon as a new work order was submitted! Please? Customizable notifications for other people’s uses would be helpful as well. New notes, messages, conversations, new work orders, closed work orders, and any other updates, all of which we could turn on or off in the app depending on needs. As a maintenance manager, this would give me an edge in customer service in quicker response to tenants needs.
We desperately need a working mobile Ap in our on the go business. 1. You cannot get to reports. This is crucial. Why can’t we at least get to “money in” to see what your open AR is. 2. Maint request need to ping you, otherwise it’s no different than monitoring your email watching for WO 3. Competitive software is far ahead in thinking of the roving manager. Pw should consider things like picture uploads when you are out doing your collections and property checks; the ability to easily search for a tenant and text from the ap AND capture the texts back to conversations within Pw
I really needed this app to be better than it is, tons of bug issues that need addressing. Until all the issues get worked out, I’d pass on this app, and I’d think real hard before committing to purchasing services with the website as well. Jury is still out, I’ll be waiting....
This is the poorest attempt at a app. It just shows you info and can’t do much really with it. It’s better to just log on the website itself. Propertyware should just scrap this app and tell everyone to use the website. Maybe like AppFoilo they can make a mobile version of the website
This App has been non-functional for over a year. Several requests to fix this have been submitted to Propertyware support, but they do nothing except give lip service. It has become apparent that Real Page has no intention to fix this App. It should be removed from the Apple App Store as a fraud.
I’ve called for well over a year and filed multiple complaints about the Ap. We constantly get unnecessary updates for Propertyware, yet they can’t get a workinh minike ap. It’s 2020 and I work on the run. We are currently looking for a better system that suits our needs
It says updated a year ago but the app UI appears to still be stuck back to 7+ years ago. Also unable to login with my credentials. No place for help on how to log in or if it will work with our complex.
If you just want to look up info it is fine, but does not let you do anything functional. I am supposed to be able to reply to a conversation, it does not work. I get an error every time. I would love to approve work orders or be able to do something functional in it. I still end up logging in online on my little iPhone screen to do what I need to do.
It's a great idea, but falls short in work orders. For example: you can not create a work order from the app. I want my staff to see an issue and create a work order for my approval. You can not see more than about 40 characters of the description of the work order. So, if you have a long list of items to accomplish, your field staff will only see the first part. That's a really big problem with the app. On the pro's side: great tenant and building information with all the information you need at your fingertips. Fix the work order area and make it more functional and this is a useful app. Right now, it's a contact list.
It's great to finally have this. I would like to recommend that we have the option Of always being kept logged in at least in the background so we get notifications always. And then if someone doesn't want to stay logged in always, it would be nice to just have a 4 digit PIN to log in instead of having to type the password which contains letters numbers and symbols. It isn't very quick to type those kind of passwords on a mobile device. Looking forward to updated versions.
Been waiting for this a long time and it is very very good. Seems stable too so good job on testing. Still need to be able to add new maintenance requests. UPDATE: new alerts feature is outstanding. Great job. Still need ability to enter work orders. Leases are not accessible in this update and needs a bug fix. Keep up the good work!
I haven't used the mobile app for awhile, so when I tried it recently, I was pleasantly surprised with all of the new features. However, as a Leasing Agent, a couple very important features from Propertyware are missing - appointment/calendar management and property/lease filtering. Consider those two features, and you'll definitely be on your way to a five star app!
Great first effort but really has some room for improvement. Great for looking up property or tenant info. From a maintenance perspective, Work orders tab is pretty poor. Will only show you few words of work order description and can not expand it. Can not modify work order. Can not close work order. But you can add notes and pics which are nice. But without the ability to read the full detail of the workorder the tab or function yields useless.
Provides mobile access to your Propertyware platform like never before. It greatly enhances the ability to do business and provide excellent customer service while on the go! Great addition thus far and look forward to even more from the Leading Property Management Solution.
This application is awesome for information needed on the go. Great for getting tenant info, seeing outstanding maintenance issues and getting alerts of new activity posted on the portal. For those writing negative reviews, it is an app, if you want more features carry a laptop and log in.
Having the option to work straight from my phone is a huge time saver! No more running to the office to pull information needed out of Propertyware, you can do everything on the go! Maintenance teams love this too!
This is a limited app.....but I would love to be able to approve a maintenance request from my iPhone. Currently I can only view the request and add to or create a conversation. Then have to login online to approve. Would save me lots of time. Pretty please!?
I love being able to access contact info for my tenants and owners any time without cluttering my contacts. It's also nice being able to see outstanding balances for tenants and owners. It could still increase functionality but overall it is an asset.
Even though this app is not perfect yet, I am still happy to have what it offers! It's nice not to have to store Owners and tenants contact info in my personal address book on my phone. Keep improving!
Great app! Gives you the functionality on the go that you need to run your business. Especially like the maintenance requests and alerts features. Inspection app works great as well. These guys know there stuff.
Basically read-only. I sure would like to do actual work with the app, but if I could do that, PropertyWare would lose the opportunity to charge me for inspections. You are supposed to be able to add to conversations from this app, but as of today this feature is not working on my iPhone 5. I look forward to future improvements!
I was hoping it was a full site where I could input rents & invoices and also send statements to owners, I'm constantly in an area where I just can't whip out my laptop to do these things and therefore have to wait until I get back in the office and sit down. I do like that I can look up all of the names and phone numbers of clients, vendors and tenants but this is about all I see useful.
This is a great app. We just switched from Property Solutions and like the ability to look up work orders, follow up with leads, and be informed of new alerts. Keep up the good work and adding functionality. The ability to IM/chat with colleagues and tenants would be nice.
Spoke with the developers of the app and they are planning an update in a month or so with more editing options and access to prospects, tasks and dashboards! Awesome stuff. Update: Nice follow up with prospects, alerts and customizations.
A propertyware app would make it a lot easier on the go, instead of having to log into the website, but this app only allows us to view information. It will be very useful to me if the ability to add data is included. Rent payments, work orders, and bills could easily be entered at the unit.
The updated version is much, much better. Would be nice if the ledgers for owners and tenants were actually ledgers instead of the strange things that they are now were they only show some filtered information.
Functionality for what's included is nice. Would love to see a few more functions on it like my calendar so I could incorporate that with my other calendars. Also would like to see tasks/notes from the desktop so I could edit or add.
I don't know how useful it is? It doesn't seem to update on its own and I am not sure how to sync it, if that's possible. The last work order I have on mine is from sept 5. I know that's not right?! Just not sure if its the app that is bad or I don't have it set up right?
Propertyware Mobile gives you instant access to your Propertyware information when you’re away from the office. With this App you can access: · Contact information for your active tenants, owners and vendors · Active Portfolios with financial information and owner contacts · Active Buildings, Floor Plans and Units with photos and open maintenance items · Active Leases with financials, ledger, addendums, auto charges and open maintenance items · Conversations between yourself and your tenants, owners and staff · Custom fields, conversations, notes, documents and activities for all the above sections In addition to accessing your information, you can contribute using your iPhone: · Capture and attach photos to your buildings, units and maintenance items · Create notes for your contacts, leases, portfolios and maintenance items with voice-to-text capture · Contribute to existing Conversations and create new Conversation threads