Ever since our property management company switched to this app, there’s nothing but headaches to use. May I suggest 2 things? 1) upon searching a person from my contacts, use name and email so that I don’t have type in everything manually 2) If there is a repeat guest, re-use the pass from the history and just update the dates. These ideas may fall on deaf ears since no responses given by the developer on many negative comments.
I can’t understand how anyone gives this a 5 star review. No updates in over 10 months. When trying to add a guest to your profile, the scroll/drop down bars don’t populate with the pass type- so you can’t compete your action of adding a guest. Our community is “mandated” to use this app to ease time at the gate for guest entry, but it’s totally worthless. I have to give our gate guards a list in person instead. Work on some functionality fixes please!
The app sort of works (sometimes) in my iPhone 13 Pro, but does NOT work well on my iPad 11. Both devices are running IOS 17.2. On the iPad, it never gets to the screen to choose sending the pass by text or email. The app just crashes.
Our HOA mandates we use this software after a recent gate “upgrade.” The software is a disaster. Guest codes randomly stop working or never work at all! Avoid at all cost!
Proptia is the premier cloud-based visitor management software for forward-thinking residential and commercial properties. This is the official Proptia mobile app that allows residents and employees to manage their visitor list, register visitors and vendors, and issue digital ePasses. Current features include: • Residents and employees can add, edit, and delete visitors and vendors • Register events and party guest lists • Text or email your visitors and vendors digital ePasses with specific day and time perimeters • ePasses include gate access codes for telephone entry units and QR codes for scanning at guardhouses or your front desk concierge • Your registrations instantly sync with your telephone entry units or attendant apps at your guardhouse or front desk concierge • Be notified when your visitor is registered, processed, or denied via text message and email notifications • View your visitor history • Submit incidents that need attention from management and staff
