Name: PURE Insurance
Rating: 4.80199 (904 reviews)

User Reviews for PURE Insurance

4.8 out of 5

904 Ratings

2 years ago, sjg_review

Member privileges make app special

I find that the self service features of this app make transacting with PURE really easy (accessing auto ID cards, paying my bills, etc) but it’s the member privileges that really set PURE apart. When I was stranded in the side of the road, PURE’s roadside assistance feature got me out of trouble. PURE’s Art Spotlight has come in handy when shopping unfamiliar artists. I also like the home buying report.

4 years ago, wontallowmynicknames

Underwhelmed

Trying to pay my bill online through the app and it won’t allow it. It’s telling me I need to pay more than my most recent invoice. It’s not clear why that would be. I’m not sure that PURE is going to be the right company for me.I have reservations about a company that can’t process an online payment being able to appropriately process a claim. Then again maybe I’m in the wrong demographic. Perhaps they’re looking for people who are more comfortable in the paper-based world. From other reviews I suspect I will get a response of a link to follow up to try to clarify this issue. Please don’t send me that. That is unhelpful. What I really want is the app to be able to function the way it should in the first place.

3 years ago, 12345 pat

Won’t load - I think it’s fixed

I called customer support who kicked it up to somebody. After a few days I tried again and this time I was instructed to change my password so updates /fixes could populate - it worked ! Haven’t tested everything but so far my data seems to be correct Have tried for days to get the app to load my data. customer support assured me it would load after Its launched several times Still nothing - all blank

4 years ago, Stu261

Super easy way to access key information!

When I started using this I couldn’t believe an insurance company could make it so easy to engage with them. I may not need this a lot, but when I do, it’s great that it’s so frictionless to get my insurance docs, use their tools, and pay my bill.

3 years ago, nelloh

Can’t log on

Site message said due to upgrade my password had to be changed. I changed it and successfully logged on. I then logged off and tried to logged again without success; had to change password again to log on. Tried this process several times and it always requires me to change password.

1 year ago, Tremors910

Seemed to have a temporary glitz

But login working fine again

3 years ago, ellenemoran

Telling me to update but none available

Every time I try to open the app it tells me there’s a newer version available and to update now. The App Store is not showing an available update and deleting/reinstalling is not fixing it. The pop-up notice does not give me a choice to ignore the update and use the existing version I have installed, so this is now completely useless.

2 years ago, FlowFlow2

Can’t log in - Bad first time user experience

I just created an account and I can’t log in. I’m 100% sure I put in the correct password because I pasted directly from my password manager. When I try to reset my password, it sends me an email with a link that takes me to…. a login screen. Please log in with your password to reset your password.

2 years ago, chrisnj33

Logging in never works

Since I’ve been a customer, I’ve never been able to login using the app whereas the web portal always works. The app indicated the the email/password were wrong but they work on the portal. I’ve deleted and installed the app many many time on iPhone and iPad to no luck. Sorry, deleting the app

3 years ago, MikeWB2505

Possibly worst app ever

This is the first review I’ve ever written regarding an app. I can’t login, even though my credentials work on the website. Customer service can’t get me in touch with tech support. They repeatedly tell me to reset password and reinstall app…..they might as well be telling me to reboot my phone! Useless!!!!!

2 years ago, ACLaRose

Never works when I need it

Can’t ever get the Auto ID to access or download when I need it. I tried using the text contact option to get help and it merely takes you to a blank text message addressed to no one.

1 year ago, sftwareguy

Won’t allow storing of password in my iCloud password manager.

3 years ago, Mikep1300

Poor performance

Have had to reinstall several times, and when it finally runs it doesn’t load my policies.

3 years ago, glebeplace

This App is a No show

After 7 weeks and at least 6 calls to Pure my App data is still a no-show. Why can’t Pure’s IT team fix this problem?

4 years ago, musicloversupreme

Won’t let me pay bill

Just hangs when I select Pay my Bill

Description

WHY PURE Insurance is about more than just the things we protect. It’s about our members: making them smarter about risk, helping them reduce their chances of experiencing a claim, and making them more resilient so that if a claim does happen, they can recover faster and with greater ease. WHY PURE’S MOBILE APP PURE’s mobile app makes it easy to get the most out of your membership: * Submit and Track Claims in Real Time * Quickly Access Policies and Auto ID Cards * Pay Bills * Get On-The-Go Roadside Assistance After An Accident or Breakdown * Access Member-Exclusive Benefits: As a PURE member, you can access exclusive benefits through the app that are intended to simplify your insurance, and your life, including: * Evergreen PURE360™: Our digital home inspection report provides a constant source of information for members to better understand the “health” of their homes and other potential risks as they approach. Through customized alerts, members will be informed when systems in their home (i.e. water heater) are near the end of their useful life or are recalled, helping to reduce the chance of a claim. * PURE Advice Dashboard: Amplifying the best advice of your independent advisors, the PURE Advice Dashboard is a personalized tool, using insights from our experience and data, to identify coverage gaps and policy savings opportunities to help members make more informed decisions about their insurance. * PURE Home Spotlight: Leveraging our massive data library, PURE Home Spotlight gives members access to important risk information on homes for sale including historical details on construction permits, prior insurance claims, property-specific risks like flood and wildfire, and an early indication of its insurability with PURE. * Subscriber Savings Account (SSA): As a member-owned (policyholder-owned) insurance company, PURE may allocate a portion of its total capital to individual members through SSAs. Since inception, PURE has allocated over $100M back to the membership. After 10 years, members begin to receive cash distributions from these accounts (That’s PURE Gold!). Based on the success of the year, we anticipate payments up to 20% of their SSA balance. * PURE Member Advocates®: Your reliable and compassionate single point of contact before, during and after a claim. " For any issues with the App, please reach out to [email protected]