Name: QuickBooks Workforce
Rating: 4.58499 (134883 reviews)

User Reviews for QuickBooks Workforce

4.58 out of 5

134.9K Ratings

6 years ago, ac8408

Kelsey T. Rocks! (and she’s a dog lover - BONUS!)

With one of the latest updates - I’m not sure if it was a TSheets update or a QuickBooks update - The mobile version of the time tracking system required that my employees select a customer when tracking their time. We are very small company and only have one employee who is tracking his time and therefore, we do not need time tracking at that detailed level. I chatted with Kelsey T. today to ask how I can remove that required field. She explained why the field is required and what needed to be done to “un-require” it. When I asked her what I needed to do, she went ahead and did it for me. It seemed to be an easy fix on her end as it only took a minute and I appreciated her doing it, saving me time. Kelsey is not the first customer support person I have chatted with from T – sheets. I have probably talked to three or four people and every single one of them provided the best customer service I have ever experienced. I’m giving Kelsey extra kudos today because she shares my love of dogs and congratulated me on good news that I received about my dog while we were chatting. Thank you Kelsey for helping me today and thank you TSheets for being so awesome.

4 weeks ago, jamiemarie1

Disappointed

I’m currently reviewing other time tracking apps to replace this one. With just under $40 every month for two people to track time, it’s not worth it. I feel ripped off every time I see that transaction go through. Sure logging in on a computer usually works just fine, however the mobile app does not work at all. Which is my preferred method. Being able to clock in right when the job starts to clocking out right when it ends seems like a feature a time tracking app would provide. My mobile app shows I’ve been clocked into a job for months. Months! I deleted the mobile app, I’m afraid if I try to “fix” it that my actual real time tracked will get messed up. Many months later, I have a new client, I grab my phone to clock in upon arrival. I quickly remembered I deleted the app but couldn’t remember exactly why so I redownloaded the mobile app. Logged back in to discover, I’m still clocked into that job mentioned above. Unreal. I still can’t use it. So frustrating. And the reports section should be easy and convenient. It’s not. When you pull a timesheet that needs to be printed or saved as a pdf, the report doesn’t provide the calculation of the total hours. That’s like the main thing it should do! So I have to insert text on my pdf with the total hours or hand write the total hours. If you use the notes section, which I do, you can’t actually see your notes until you create a pdf. But once you do that, you can’t see the total hours worked. What a joke.

7 years ago, Nyccole1977

Outstanding customer service!

Once again I am proud to say I use T-sheets bc this time Dustin saved the day! Each time I call in I learn something new and more details about the digital functionality of my business tracking gets smoother and smoother! And that’s not bc I’m techy at all!!! But thanks to their diligent help to make sure they understand how my business functions we are little by little setting even my QB to function better. I know how things work on paper but the transition into programs has been a steep learning curve. Honestly TSheets doesn’t pass the buck when it comes to making things function and breaking it down so you understand. As much as I hate overhead the combination of QBO, T-sheets, and Expensify has simplified my life so much! Once again one of the great employees at T-sheets, this time Dustin, held my hand as I was trying to understand how to customize my invoice. Then when he had exhausted his capabilities he helped me prepare how I should ask for further assistance with QBO. Bless his heart! 2+ hours and now I understand how these programs should function together and what result I am looking for. So excited! We are getting somewhere! Thanks Dustin!

7 years ago, Unatco

Best App and Time Tracking Service! Amazing fast Customer service

Work with Jen D through the desktop live chat this morning due to a sync issue with Quickbooks. It was solved in a matter of minutes and now we’re back to running our payroll for today! I researched this company and they gave me a trial with that trial it turned into years of commitment because of how easy it is to use. If you are a business owner like me and have employees, this is the best investment you can make for payroll. It’s easy to set up easy to learn and you can even track GPS location of the employees to the phone through the app. We use the kiosks a lot for our tablets in each vehicle. Now they have face facial recognition for clocking in. So they cannot clock other people in and out! Also if you ever have an issue the customer service especially the live chat through their website is the best. Wait time is practically zero and correcting the issue is almost under five minutes. They also help you set up everything and train you for no additional cost!

5 years ago, thomas landscapes

Ever since scheduling

We have had tsheets for years. It was always great, awesome customer service. However, since scheduling our phone apps have been having issues mainly with iPhones. We have had many phone calls and tech support requests with tier two help buuut, every time someone calls or responds its the same blanket response: reset the app or delete and reload. Which granted doesn’t take that long however, every time I do it it deletes all my sheets since the last sync. Which is the problem, our phones will sync for a few hours, a few days then poof they stop. Another response was you can’t close down your app. Well that seems like a software problem not a user problem. And yes I have used WiFi for 31 hours straight with my screen saver off to see if it would sync my 91 sheets. But nope. It’s been months if not a year since this problem has been ongoing, still no fix. I wish I could come in to a location and show them the problem, or let them deal with it. I have to much time invested in this app it to me and please use it constantly to switch services however I am becoming closer and closer to that option. Tsheets also told me to turn off a bunch of the options and only view a few members of my team...

2 years ago, harveyarley

Very disappointing

I’ve used time tracking tools for years. I staryed w Exak Time, then to a couple other programs. After Tsheets was purchased by Intuit the program went down hill. When reviewing time sheets on the computer yo cannot edit the main body of text but instead have to hover your mouse over three small icons to the left, open a pop up window and then edit- it’s clunky. In addition, Intuit updates oir administrator wirh a vendor who was never an administrator of the company about every 4 to 6 months- trying to fix this each time has been extremely time consuming and frustrating. Also, it is inconceivable that a program would require you to be tracked “always” even when you are not using the program- why? The inly conceivable answer is big data, to sell my info. If there were a better option my company would switch in a second. The time tracking program is called “TSh*ts” around here. The same for Quickbooks. I still have to use excel spread sheets to get all the reporting my company needs- why??? And, It was quite a money grab when they forced the subscription service away from desk top software. I’ve been a user for decades and have researched options over the years (and switched one time), when something better comes along i will jump ship in a second.

7 years ago, Fiqkal

Best Time Sheet Program & Support

I rarely review a product, but I have to say that Tsheets is incredible. I currently am a sole proprieter doing consulting and needing to send bills with Quickbooks. I was often forgetting or trying to piece together where i was and when. This program is always there in your back pocket, and the integration with Quickbooks is perfect. When I grow to have more consultants working for me, I will pay for the product happily. That's the other amazing thing... i am on a free version... FREE, and yet whenever I have a problem, I am able to call their tech support and speak with a human quickly who solves the problem efficiently. The last time I had to call I got Dom Cooper on the phone. He knew the product inside and out and got me through the finish line perfectly. That has been my experience with Tsheets since the beginning. It works... if it doesn't they help you solve your problem with a smile and confidence that wins the day. Keep up the good work.

1 year ago, jpommerville

Terrible support

When this was tsheets the product was great and the support even better. The integration with quickbooks was seamless. As soon as quickbooks purchased it and turned it to quickbooks time, the quality dropped and support became some of the worst I’ve ever seen. The integration with quickbooks desktop has failed many many times and each time takes days and dozens of phone calls before the issue is resolved. Finally a few weeks ago the syncing between the two crashed again. This time no resolution. The solution quickbooks recommended? Send us your company file in the mail while we attempt to figure the issue out. In the meantime, everything we do in qb over those few weeks they have our company file would all have to duplicated and re entered once the company file is returned. No thank you. Is qb going to pay for all that data entry? Of course not. How does your product get worse now that you own it? And how do you not have any solutions to offer? We are now switching away from quickbooks time after 4 years of using it because other companies have figured out how to integrate with quickbooks better than quickbooks has. Ridiculous.

6 years ago, Dman_MT

Thank you for (sort of) acting on our feedback!

OK, so y’all seem so ‘bent’ on never bringing back the fabulous ‘Red 1’ method for notifying users when they’re on or off the clock... WHY? Please give us a real explanation as to why this is suddenly an unachievable request. It was so elegantly simple, and I’m still trying to believe that your users are your #1 focus. Hit us with the tech talk; some of us will understand if you would just EXPLAIN! As further incentive to answer this question... it may just shut me up! (Although I can’t promise that) Thank you! Ever since our company started using TSheets, we were all used to seeing that ‘Red 1’ on the app’s icon. Then, after a recent update, they decided to do away with that feature! Time over-run’s started occurring and missed clock-in’s. We grumbled & persistently submitted our dissatisfaction. Now, rumor has it, they’re fixing it & bringing that feature back! Thank you for listening & keeping your loyal users at the forefront when development makes changes! I can hardly wait to see that ‘Red 1’ again... keep up the good work!

5 years ago, n1ckn@m3efg234

Off The Clock Surveillance?

I actually really like the app. It’s easy to use and I find it helpful to have my location tracked for my job. That is, when I’m actually ON THE CLOCK. However, after a recent update, I received an iPhone notification upon clocking in, informing me I needed to change my settings to allow T Sheets to ALWAYS use my location in the background, even when I’m not using the app or even on the clock. That is not ok with me. I have no worries about my company somehow accessing that info. What I want to know is, what is the app developer doing with this information? If it’s to somehow prevent a glitch in the system when on the clock and using the app, then fix the glitch! I’m wary of any third party that wants to track my info and I often intentionally choose not to use my location services. But when I do have location on, does T-Sheets really need to know how long I spent at Target on Saturday? What on earth is TSheets doing with this info? They have to know that many people (like me) are required to use this app by their employer, so I have no choice but to allow TSheets to gather information about me without my consent. Otherwise this would be a 4 - 5 star app based on ease of use alone.

5 years ago, N8nnn

Practically perfect in every way

Tsheets is amazing. I own an IT company with 10 employees and moving over to tsheets is one of the best decisions I’ve ever made. Fantastic integration with quickbooks allows us to set different rates for regular vs after hours work. Descriptions of work performed by each technician seamlessly transfers to quickbooks. My customers love seeing full details of the work performed on their invoices, too. I would highly recommend this for any service company that needs to not only track time, but also details on work performed for customers. They are also constantly improving the product. I love the ability to see where everyone on my team is scheduled for the week. I’m always on the go and would love to see a specific mode within the app for managers so we can track how many hours our employees worked today, this week, and this month.

6 years ago, Prick77

As an Forman in the field

This app is great. So far with the few things I have used it is working well. The scheduling on the employee side needs a little help. It is confusing and lacks a few things that would make it a bit more streamlined for the employees. Other than that so far pretty good. ***** Update requested. ***** So you’ve sent me an email about my suggestions on the scheduling side of the app. To start I think a monthly, weekly to daily planner view for the employees app would be a good start. To help organize the schedule and divide up the schedule. Right now my employees get confused on what is what. Also I would like to see an app for scheduling I’d really like to see an app for admin. I do a lot of the scheduling in the field and it’s a pain from the app and real hard to attempt online from a phone. It would be nice to see some of the same options as the web site in an app version. Another thing is floating jobs. Or an unscheduled job list. Able to be sorted by age of job, name or work order number. Also roll over jobs. We usually schedule jobs for two days to 6 weeks with multiple and changing employees. If we could add and remove employees from the job list and have separate duties for each employee without creating a separate schedule that would be amazing. I found this app through a construction company we were working with. Therefore I believe more companies would be interested as well.

6 years ago, diksmcgee69

Bad functionality

First off it randomly crashes, I can’t put holiday or sick time in on the app. Also when I try to put my time in on the app it automatically puts brakes and lunches in and screws up my time. Then my boss calls and asks why I’m over hours then I have to find a computer to fix it because there’s no way to stop it. For some reason if I wanna put my work period duration in it doesn’t show the day just a number. Then I have to switch back and forth to figure out what day it is. But if I do the time in/out it shows the date but then adds the brakes again. The way it lists your past entires is awful and doesn’t make sense I wish it just showed a sheet the way the computer program does. I deleted this app and steer everyone at my job away from it to save them the headache. On a computer it works fine, I don’t know why they didn’t make the app the same. Also all the reviews are about how “great” the customer service and how they helped with the issues. That’s a lot of people with issues. I don’t have time to call customer service everyday just to put my time in. I just want it to work.

1 year ago, mwhalentech

The Quickbooks acquisition and redesign has ruined this platform

Despite being a beta release for almost a year, where you could switch back to the original interface, this app is extremely buggy. Everything you expect it to do smoothly, it fails to do so. Switching your time sheet is extremely frustrating. Every single time, you have to re-enter your switch time twice, because it won’t accept it the first time and saving a change doesn’t change anything. It asks you for the project name, but not for the service item, which is generally what I’m changing when I switch. If you’ve been working on some thing for an extended period of time, despite manually setting a time for the switch, it prompts you to confirm a clock out time. If I switch tasks, and change the service item, the next time I switch, it reverts all of the settings, back to the initial timesheet, not continuing what I was doing previously. I revamping this app, QuickBooks has made this the least pleasant user experience out of any professional app I must use.

3 years ago, FireRunt

Calendar sync

Gave this 2 stars because after many times calling them regarding the iOS calendar sync, they have not updated it or even gave any type of solution. It’s simple. Have a real calendar you can subscribe to...you can download an ics file to merge the schedule to your iOS calendar but that’s it. If someone makes a change on the app, it does not show up on your iOS calendar. You have to physically download a new ics file every time you want to update the calendar. Other apps, like humanity for instance, actually let you subscribe to the calendar and it actually syncs by itself. You subscribe once and your set. Don’t know why this is such an issue for tsheets. You can’t even subscribe to the calendar from the app, you have to go on the website to do it. You’d like a big company like intuit would want to make their software function properly. Very disappointing. ———- Updated from 2 stars to 1 star because after 2 years of asking them to improve their sync feature, they still have not. If I could give them zero stars I would.

9 months ago, mvonbarn

This App’s Functionality is Patchy, At Best

I work on the employer’s side using this app, and since June I’ve been getting mixed messages from Intuit about the access to our pay stubs within the time tracking app. We’ve been told they’ll be together, we’ve been told now that they’re separate, and any method that we’ve been able to use to access our pay stubs is too complex and not at all what we were told we’d be able to do. The screenshots on the App Store don’t align with what we’re able to see in app at all. With the frequent updates and changes, my employees can’t clock in and remain clocked in - the app keeps clocking them out. I’ve spoken to support several times with no clear answer on when this will be fixed, and I have no other recourse but to leave a poor review. We’ve been considering going another route with time tracking because this has been going on for over 4 months. All I can tell my employees at this point is that there’s a new update every couple of days or so and to take the new update.

5 years ago, vlonebren

Amazing customer service

I had just recently download this app to track my hours as an employee for my job due to my boss being unable to keep track of them due to time issues, so i started off with the free trial. I had started using the app and tracked my work and break times. The features are very helpful in making sure my hours are correct and break times are deducted from the original work hours. The next day, to my surprise, I had received a phone call from one of your employees at customer service and was told that i could upgrade from the trial version to the full version for absolutely free and was told about many other helpful features that this app can provide. Very impressed with the quick and very helpful service and i would recommend this app to employees/employers who are in a similar situation as I am in.

12 months ago, DBMS-31461

Workforce changes not improving

One of the greatest features of this app was the geo tracking. We use it on daily basis to see where our employees are / how long they have been on a job and it helps with time tracking to complete payroll and billing. When they changed the app to workforce the geo tracking stopped. I have called several times and am. It given any time line for this bug to be fixed. It has been a month since the bug was first reported and still no update. No projected time for fixes. Extremely disappointed 8-1-23- after writing this review I was contacted by one of the developers Nathan and after some clarification that our problem was with the mapping functionality not the geo tracking as I had written above we did determine that there was a setting in the app that was causing this issue and he walked us through how to change that which has corrected our problem. I’m sorry it took the writing of a bad review to get someone’s attention but glad it got fixed. If anyone else is having mapping issues you need to switch to the live version of the new update out of the beta version- it’s under the wand settings in the app. Thank you to Nathan for helping us fix this issue 😊

5 years ago, RPShasha

Customer service is #1

Let me just tell you about how I made the mistake of giving permissions to users for job entry. I assumed that the adults in my business had common sense, I was wrong. One of my users deleted an entire job folder! I thought my day was over, that I was going to have to recreate weeks worth of time sheets. I called customer support and got Monica on the phone. She listened to my story and told me not to worry. Within moments she fixed the whole folder! I can go back to life as usual! (After I revoke everyone's permissions to job entry.) Thank you Monica and thank you TSheets for making a stellar product. I'm especially love the system log, which made tracking down who made the mistake a breeze. This whole program has made my life incredibly easy!

2 years ago, j.tschupp

Clunkier and buggier by the day…

Quickbooks Time, which was originally Tsheets, has gotten more and more complicated, clunky and buggy. The more Intuit tries to improve and innovate on this app the more they ruin what was an almost perfect app to begin with. The more features they try to add the more time it takes to do the simplest of tasks that are supposed to help you make money, track time. There are constant location tracking errors, app crashing, and screen lockouts that cause more time to be spent troubleshooting just to clock in and out of a job. Way more complicated than it needs to be. Very disappointed with what they changed from Tsheets and now with the new beta. I understand they're trying to make it better. I’ve sent many suggestions but it seems they are only interested in making it look cooler or have more features that I doubt most users actually use. I need this to track time, that’s it, if it can’t do that well than it’s not helpful to have all the other features.

3 years ago, SeusaCorp

App is clunky and just feels thrown together without a plan

So update about 10 min after I wrote this review they did update the app and it has fixed the crashes so far so I also updated the review to 2 stars for it working. As for any kind of support or getting a response from intuit on a support issue is horrible I’d rate that less then 1 star keep that in mind if switching to any of there programs you either have to pay for premium support or sit around and wait for any kind of response I’d love to leave a review but I can’t even use the app! I can’t get thru to any support this is ridiculous for a program I’m paying monthly to use on top of having to pay for all the other QuickBooks programs so everything works together. iPhone XS Max and every time I log into the app to record time or see where employees are the whole thing crashes. Maybe the developers will respond to this and we’ll see what happens

4 years ago, Whatsit toyah

Absolutely terrible

I’ve never wrote a review, but I am so disappointed with this app and customer service. Aside from the app alone being glitchy, I was randomly signed out and through hours of trying to get back in, my account just doesn’t exist. Me and my employer spent hours trying all the troubleshooting steps, resetting passwords, everything there was to do, still won’t work. I call the help line of their website and was on hold for 35 minutes, after explaining my issue to the customer service representative, she out of no where put me on hold again! Didn’t say a word but I put me on hold once agin for 20 mins, until another representative picked up. This woman was as helpful as she possible, she contacted a technician and after almost an hour on the phone this time were still at a standstill. I also came to find out my previous intuit accounts I can no longer get into including my turbo tax which I’ve used for years. Very disappointed, not a user friendly app, a complete and utter waste of time.

5 years ago, Dan JDA

Pushy sales department

Signed up for the free trial wanted to see the app. Within an hour received an email wanting to tell me about there product ok fine responded with one question told her If I had more questions I would reach out to her but I wanted to look at the app in my own time. Well that wasn’t good enough she had to reply back saying they prefer to talk again told her NO. So about an hour later received a phone call from a guy saying they require a phone call so they can tell you about all there options. Well I don’t care about there options I want to play with the app myself and see how it works. Seemed simple enough but not good enough for them so. There pushy sales department lost them a customer and a earned them this negative review. Companies should learn to listen to there potential customers if they want them to become paying customers. Cause this is one company thAt won’t do a dollar of business with Tsheets way to convert a customer. You get 5 stars on your ability to loose a customer.

3 years ago, AN459

New release glitchy

Super reliable when it was still TSheets, but transition to Quickbooks time has been terrible. Face ID, which is unneeded, creates serious lag every time I open the app. Face ID appears to require cell data on mobile devices, which is a problem for a construction firm that may have job sites outside of coverage. App periodically signs me out as well, which again is unnecessary since access to the phone is restricted by iOS set restrictions. Finally, the location tracker is no longer reliable when using a time card. At times I forget to switch customers and could use the GPS trail to confirm when I left or arrived - no longer. Map typically fails to have any relevant locations, often showing locations from prior to the start of the current time card. Intuit’s transition from TSheets name brand has been poorly handled across the board. They’ve removed options to save by committing to longer terms, made significant changes without warning customers, tech support wait times have increased while the quality of service has decreased and now the app is problematic. If you’re considering this service, I surest waiting for them to get their act together because they’re actively giving me reasons to switch.

11 months ago, Tschomber

What was once a good app

This app used to be perfect! It was simple and straight forward. I can’t count how many times I’ve had to call the help desk just to sign in to the app or the times that it will just delete my clocked times or change job locations/or any of the other options for no reason! The “remember selections” option is non-existent any more. You used to be able to switch jobs and only have to change one or two options per job… now, no matter what, you have to manually enter in every option and the help desks response to their crappy app is “well, you just have to live with it…”. I have had to delete and reinstall this worthless app at least 10 times just to sign in! They turned a simple, reliable, user friendly app into something that makes you want to throw your phone at a wall every time you have to use it, all for the sake of changing the look/layout. If it’s not broke, don’t fix it!

6 years ago, G8990

App has saved me a lot of time

The people at TSheets have been fantastic to work with, extremely helpful & patient. App is extremely easy to use - processing payroll takes a fraction of the time as we were using paper time sheets. There is a definite learning curve like with anything new but it seems like they are always trying to find ways to improve & they appreciate customer input. My only complaint is that they updated the site which changed the configuration of my printed time sheets & they cannot put it back. :( I would dock them 1/2 a star for that if I could. Other than that, this App has been a lifesaver - thanks TSheets & thanks to your many wonderful customer agents you have working in Idaho.

2 years ago, Cbattista

Adding time off got a bit more difficult

I am my company’s administrator and was attempting to instruct a new employee in adding time off (a week’s worth) in the mobile app. This used to be pretty easy to do. Now you have to select “add day”, then click on the displayed day/date which is the current day, then select “add day” again to change the dates/times. This is not at all obvious when using it. The scroll is very sensitive too, so if you’ve figured out how to get to the point of changing the day/date and start scrolling to select a day/date and number of hours, as soon as you lift your finger to continue the scroll it accepts wherever you left off as the date/hours and you have to go back into it and continue. Customer service chat offered the advice of uninstalling and reinstalling the app. The problem is in the app functionality. Anyone else having this issue?

4 years ago, George T210

Requires an Intuit account

Be aware, Intuit makes all users create an Intuit account to use this app. You, as the employer, will be unable to recover or change their email and password. The burden is put on the worker to fix any account errors. This caused a lot of problems for us because A) our workers weren’t too happy using an app that tracks them. B) some of them weren't tech savvy enough to figure out basic issues. C) Tech support is useless because the workers accounts are private and they can’t do any troubleshooting if the worker isn’t present or calling them directly. Trying to get someone who doesn’t understand technology, barley speaks English, and can’t remember their password to call tech support to fix their account is laughable. We dropped this app and picked up ClockShark instead. We had it fully operational with all our workers within a few days. Zero issues so far.

6 years ago, john-o-0117

A little strange

Pretty good for a standard time tracking service. Though, In my first day using it, already had to be in touch with customer service. I couldn’t log in to the mobile app with my login info. Then when I did manage to do that, it clocks you out if you don’t have location setting to “always” on which they give some reason about needing to search for job codes to remind you to clock in via notifications. But having used many other time track options this seems a little strange. Not that hyped on it using up battery life, not to mention I really don’t like when apps add another level of constantly tracking a persons location. I know it’s a young company and hopefully they take feedback like this into account moving forward as they grow. Bumpy start but hoping that’s the end of it.

10 months ago, Gamedud

Buggy and now completely unusable

Ran this as QuickBooks time and had some issues, but it worked better than the previous app we had been using. Our accountant requested due to the integration with quickbooks. Had some initial challenges with project posts not syncing with the server so I would reset the app and it would get better for a while. Last reset was about a month ago now and I haven’t been able to log into or use it since. It sticks on the “setting up your account” screen indefinitely. Customer support has given me a “we’re working on it” response with no ETA and a “use the web interface in the meantime” solution. I cannot use the web interface through my phone effectively. What worked through the app in 30s now takes 5 minutes to work right. Completely disappointed in this product and more so in the customer service.

3 years ago, ollie$72

Customer service

As an employee who was required to use this app i have experienced syncing problems to where entire days have went missing because the sync did not finish properly, contacted customer service they ran me around and then basically said I must have reset the app that it was my fault and there was nothing they could do about the missing data, now I have to manually log my entire day but I still have to use this waste of time tracking app thanks btw I still have to go and write down and produce entire written account of all that was done on those days in order to get paid correctly, this has messed with my real life money and time management, would someone there like to reimburse all the hours that got lost so I can get paid! Sincerely, not happy with what happen, I’ll forever write everything thing down never trusting this app again…

5 years ago, E Sneezy

The baddest bish around Miss Ashley T

It was a beautiful Saturday afternoon, but inside I was dead. You see Friday night was full of debauchery and I was seriously hungover. Unfortunately I had to work but I didn't want to use my brain. This is when Ashley steps in, can I just say - she a angel! She helped me fix my schedule screen, I had been doing it wrong for too long. She made it better, she made me better too. Ashley's joyfullnes brought so many laughs to our conversation. I almost forgot I was dead. Her impeccable knowledge bombs about every question I needed answered were answered as if they were prayers. I don't know what I love more at this point smashingly Ashley or TSHEETS! Thanks for all the help and getting me through my scheduling issues.

5 years ago, TotallyNotAPerson

Works great but it requires location tracking to ALWAYS be on...

No complaints about the software itself. It does what it needs to do and is very user friendly. The location tracking on the other hand... you can’t use the app unless you set it to track your location at all times. As an employee I feel violated by this feature. I completely understand turning location services on while I’m clocked in and using the app but there’s no reason it needs to know where I am at all times. Every few days I get a notification saying “TSheets has used your location 31 times in the background over the past 3 days”. Please change the location requirements and I’ll have nothing but great things to say about the app

6 years ago, Areyousleepy

Very nice!

I really like this time sheet app. It is much easier to switch between jobs than others I have used. I like the fact that even if I forget to clock in I can change the clock in and switch job times as I clock in, rather than having to go back and edit the sheet later. I really like the tracking in background feature. At first I thought it was a little too invasive but I have used it to figure out what time I arrived on job sites even if I forgot to clock in at the time. I used to use a separate tracking app for this. Overall the ease of editing and tracking make this a 5 star app.

3 years ago, Deus19D

Arbitrarily cut off my records

This app was working fine for a period of time (I’d say six months or so), the. It started to warn me of issues logging into the “server”. This didn’t seem to matter because I was still able to log my time and I didn’t need to reconcile it anywhere. But, then suddenly, without any warnings, it shut me out of my data in the last couple of days. It doesn’t seem there is any way to recover my timesheet data so I am left with a need to report my hours and no records to access. I rated three stars because the app was very functional for a good period of time (over a year), but with no warning or recourse to cut off my records is pretty egregious. Ultimately I’d only recommend if this is something you do to help manage yourself time personally.

1 month ago, Judge Law1313

Can we give 0 stars?

QuickBooks made changes to the project creation process without prior notice. Previously, entering project data twice was already cumbersome, but now it requires three entries due to synchronization with QuickBooks. Consequently, previous projects cannot be used in the same manner anymore; each one must be re-entered separately. Unfortunately, there's no option to sync old projects with the new ones needed for field access. It would be beneficial if QuickBooks informed customers about such changes beforehand. Furthermore, contacting QuickBooks support takes a minimum of 2 hours, and often the representatives are unfamiliar with the software, leading to frustration due to inconsistent support. Additionally, uploading pictures to projects has become excessively slow. If updates are being made, they should ideally improve, not worsen, the user experience.

2 years ago, TheIrieTree

Extremely unreliable.. notice the lack of responses on bad reviews

Been using this for a few years now. The gps tracking is NEVER accurate. The customer service is never helpful and very basic (at its best). When reporting issues to the company , they never recognize any issues as a fault on their end. The solution is always “try updating the app”. When you let them know it’s still not working, they promise “someone will contact you” and it never happens. One employee has not been able to use his account for over six months and was told by technical support to “create a new email address and see if that works” I can’t believe it has taken me this long to finally give up on these guys. Don’t waste your time/money on this app unless you enjoy listening to elevator music for hours at a time to get nothing accomplished and be fed empty promises.

4 years ago, HopeLoveGrace123

Great app! Small suggestion/issue

T sheets is very easy to work with and visually appealing. When submitting times for payroll, it’s truly seamless. Unfortunately, the small business that I manage had to make the decision to switch to Homebase simply because of its MESSAGE BOARD. Staff communication is very important and if it were to be included in T sheets, this app would be everyone’s go to I’m sure of it! I think I understand that T sheets works within its niche of clocking hours and syncing well with Intuit. Simple is usually better. We already use Quickbooks and Intuit direct deposit forms and a message board update would be so perfect. so Please consider adding a message board! You’ll have my business utilizing your services through and through.

2 years ago, DrZow

Does not work

Okay, I was never a fan of tsheets, but we use it for the easy quickbooks integration. The mobile app in particular never worked well. I jump between half a dozen projects 10-20 times a day. Chief complaints are that it takes a full minute just to change what I’m working on, it ignores many of my updates (particularly when I need to adjust time), and when I realize I didn’t change projects I can’t tell it that I changed projects five minutes ago - instead I have to clock out, adjust that time, clock in with the new project, and adjust its time. I tried the new beta experience and I think that was worse. All of that was inconvenient, but with the iOS 16.2 update it just stopped working entirely. I can’t even clock in now. Like it acts like it is clocking in, but then it goes back to clocked out status.

4 years ago, Mikey453213

If you want an app that will delete all of your hours this is the perfect one.

So to start off I got this app and I was using it and I actually liked this app for the first couple weeks. And then I started to notice some glitches. Like when I would put in my hours, it would decide to put in random hours so I had to put my hours in multiple times to actually get the right hours. After that happened this app kicked me out of my account and deleted all of my hours and told me there is no way to get them back. I’d try a different app and don’t take the chance to lose important information. I then started to talk to them to try and get my information back and they told me once it’s gone you can not get it back... unless you pay. I have to pay to get my hours back. This is a really bad dishonest company.

5 years ago, 1627diggit

This ankle bracelet wearing , working GPS garbage is for the birds. Shows a lack of trustTo the employees. I don’t like the fact that I got I have you running in the background on my phone 24 seven I think that you guys don’t need to be knowing my whereabouts when I’m off the clock. you say that you don’t track but your notification show up and flag us when we drive by a job site and we’re off the clock. So that shows me that you’re keeping tabs of where I am and what I’m doing it’s an invasion of privacy and it’s against the law. I don’t like the fact that my employer has access to change my time whenever he sees fit. But I can’t change or adjust anything. It’s one-sided it expects me to haveTotal trust In my employer who has no trust in me. Far is tracking time payroll you guys do a good job but is far is what your program shows to a loyal employee. It leaves a bitter taste in my mouth.

3 years ago, AZ-Doug

For a huge company, has a lot of bugs

We have battled QuickBooks T sheets/time app for several years. Generally it works pretty good however tracking is 90% unusable in all of 2021 and there’s a lot of glitches that cause things to be undone or duplicated. There hasn’t been any major changes to those issue over the years and it can be quite frustrating. There are so many things that can be done to make this app better that are basic, intuitive, logical that this “guru team” apparently hasn’t even thought of yet or don’t have time to pay attention to. Everything QuickBooks has to offer has brought a lot of extra frustration into our business. Your suggestions will not crate any change, at least not for 3 years!! We use: QuickBooks software QB Time QB payroll QB processing PPP Loan thru QB All have issues and have caused us trouble and hundreds of hours of lost time. Not always bad but enough to be a thorn and cause a lot frustration. Look for another option before you start with them. Because it is very difficult to move away from them when you use all their products in your business. Don’t get stuck with QB products.

3 years ago, splift lyfe

Tracks your movement

This app would be amazing except for the fatal flaw of allowing your employer to track your phones gps even when your not clocked in, while this doesn’t affect the performance of the app itself it leaves me feeling vulnerable to my employer, especially when the app tells you that it’s been used in your background 3 times since you last were on, why did my employer need to see my gps locations? I don’t drive a company vehicle, there needs to be new coding allowing for the shared gps data to end when clocked out, otherwise it’s just an invasion of my privacy, and anyone else who uses this app and has to use the app for work, it makes you feel cornered into going into settings and turning gps off after every shift, like I do, devs this is an invasion of privacy not telling us you allow our employers to track us 24/7

2 years ago, aquamarine310

Worked great until new update

I’ve been using this app for the company I work for about 6 months now and haven’t had an issue until the beta update was pushed. Since then, I have had times where I’ve clocked in and it appears that I was clocked in, and then I’d open the app later to find myself not clocked in. I’ve also had entire shifts just randomly wiped, and I’ve also have it run all night with me clocked in when I clocked out. I’ll go back and adjust my times, and then after closing the app it resets like I never adjusted it. Please fix this, peoples paychecks depend on this working correctly. I’m shorted 7 hours for this week because of this not working properly, and communication in my company is terrible so I don’t count on them fixing it for me.

2 years ago, BinHawaii

Very disappointed

I’ve now tried to reach out to quick books twice to talk about features I need and bug with this program. I’ve been using TSheets for 5+ years now, as soon as quick books took over they are of course in reachable and don’t respond like the old company used to. Now, I’m just a number. Really sad to see a good program and good management go away and corporate style come in and not be responsive to the customers you serve. I have over 50 employees and pay a good amount monthly to use this program. It now runs slow and has glitches and the lack of response is very disappointing. As of right now I would not recommend this product to any other businesses. I’m having to deal with it because I have been using it for years and don’t want to switch..

1 year ago, Jones Beermaid

App is automatically in Beta

I forgot to clock in at work a couple times and wrote a comment in the app saying to clock me in at x time. Come to find out no one received my comment and I almost got fired. Turns out the app automatically puts you in the beta version where the comment feature doesn’t work. I don’t know why a time keeping app for work AUTOMATICALLY puts you in a beta version where some features don’t work. Have people opt in if they wish, but do not put people in the beta by default for something that tracks people’s hours for pay.

3 years ago, Voltint

Updates and location tracking

Recent updates have required location settings to be set to always rather than while using. This is a drain on the battery and an unwanted surveillance when not using the app. A bigger issue that our company has experienced is that users are no longer able to add customers from their phones while out in the field. This has created issues for billing. We’ve attempted to reach out to Quickbooks and have been told that our settings were correct and that they would get back to us about fixing the problem. It’s been about six months and the issue hasn’t been resolved.

4 years ago, ss1007

Recent update woes

Sigh... each update brings some new unexpected “features”. A recent update now disallows me from viewing “duration” timesheets for a later day in the week. Fortunately, though, I can still fill them out for a day later in the week, but I just can’t view them. So, it’s really wonderful when the day rolls around and you’ve noticed that you now have 20 hours of time on one day because you accidentally filled out a day in advance (but can’t see it to correct it) - even more fortunately, though, I can use my web based access to TSheets instead of the app to view and update any day of the week; so thanks for that oh anonymous and uncontrollable tsheets app developer... kinda making this iOS app useless if it’s easier for me to go to the web to update entries).

7 months ago, F-T/A

Gone downhill!

I have used this app for around 5 years and it was good for most of them but recently with whatever changes are being made the app has gotten near unusable. It’s ridiculously slow to the point where I will get in an almost never ending loop of clocking in and out and the only way to deal is to set the phone down, take a deep breath and wait for it to catch up. It’s getting very glitchy, it will just randomly clock me out or the app will just crash if I try to type notes fast. Sometimes I’ll get through typing the notes only to save them and have them not really be saved and forcing me to retype everything again. This app used to be helpful and now more of a hindrance of my efficiency at work. I wish my company would find something else to use.

5 months ago, 9of14

App is glitching or something

I feel like there are two different apps that are supposed to be blended into one, but I can only get one or the other to show up for me. Originally I could see my schedule and clock my time and request time off, but I could not view my paychecks or update personal information or anything. I reset the app hoping to my the money tab added. I got access to my pay stubs and pay info, taxes, etc. but now I cannot clock time, view my schedule, or request time off. I am not finding how to fix this. The app is useless to me if I can’t at least get back to being able to view my schedule and clock time. But I would really like the all-in-one that they claim this app offers.

Description

QuickBooks Workforce—an app for QuickBooks Payroll and QuickBooks Time (formerly TSheets)—lets teams view pay info and track time in one place. Pay features are available to businesses that use QuickBooks Online Payroll & QuickBooks Desktop Payroll. Time tracking features are available to businesses that use QuickBooks Time. What your team can do: • Access pay stubs, W-2s, and other pay info anytime, anywhere • Clock in and out, even without Wi-Fi or service • Submit and track paid time off, sick days, and holidays • Edit timesheets and manage job schedules • Switch jobs, pause tracking, or take a break • Use GPS location-based time tracking • Add photos and updates in a project activity feed (QuickBooks Time Elite only) What an employer or admin can do: • Approve, edit, or delete timesheets • Schedule by job or by shift • See who’s working and where in real time • Set up a geofence that reminds your team to clock in or out when they enter or leave a job site (QuickBooks Time Elite only) • Create or modify schedules • Push, text and email alerts are triggered if employees don’t clock in as scheduled, or approach overtime • Track vacation, sick, or holiday accruals for employees • See day and week totals, plus other time reports, at a glance • Oversee team productivity and project status, and adjust budget, deadlines, and resources as needed (QuickBooks Time Elite only) Extra benefits: • Save on payroll costs and eliminate manual data entry • Get real-time reports in multiple formats (PDF, CSV, online, HTML) • Data seamlessly integrates with QuickBooks Online & QuickBooks for PC (Pro, Premier, & Enterprise) • Integrates with other payroll, accounting, and invoicing software • Protect yourself against labor disputes and audits with a detailed time log • Accurate time data replaces paper timesheets and makes payroll and invoicing faster and less costly. • Developer open API Terms, conditions, pricing, special features, and service and support options subject to change without notice.