I had just started my work career and had no good or bad credit history just moved into a bigger place to call home for my new family I met my banking agent Leia was so helpful in explaining everything I needed to know to start a plan that would help me establish a direct deposit with my employer, a savings and debit card , that lead to to my first credit card and shortly after my very first car loan and now me and my family have a beautiful SUV. Red wood Credit union is by far the best banking experience I’ve ever had. My step son has his first job and Myself along with his mom was so very proud to sit with him while he opened his Redwood Credit union account. Not only myself but about half of the staff at my job bank with Redwood Credit Union. . I recommend them to friends and family. I am very blessed and grateful to be a member.
New app presents very nicely, and is easy to navigate. I’ve only noticed a few things that are important to me that would be nice to see again if possible: the scheduled transfers used to be a menu choice, now I have to search for it to find it; and the interest accrued on auto loan used to be up front on the loan information, now is only viewable by opening the detail menu on the loan, which is okay, just an xtra step. Appreciate all the other new features and probably increased security of the new app, and love being able to access my banking info on my mobile device, thanks RCU! P.s. noticed desktop login has “scheduled transfers” in the menu, just the mobile app lacks it so far.
Very strange UX that was built almost from zero, it doesn’t resemble anything else, it’s hard to navigate. UI is tired, it feels 2014. Learn from your competitors’ app experience, say Wise or Tinkoff, and RCU app will skyrocket in positive feedback. So far it’s always a struggle to use. My number one complaint is not showing the amount and merchant when getting a notification about the transaction. It says, “A transaction occurred, if not you, call this number.” This is so obsolete, it doesn’t bring almost any value to me as a customer. All four banks that I’ve been using had shown the sum and merchant in such notification (which, incidentally, your UX names as “alerts” [??]). Now it makes me wondering if it’s a deliverable decision, my non-profit friends. . . I like the account balance widget though, it’s nicely made according to Apple’s guidelines, well done. If only the whole app was like that.
I updated to the new app format and it has been ok except for the last few weeks I have not been able to upload images of checks. It’s frustrating and I am not always able to go to the bank. Can this be fixed? Edit: I contacted the company via the email below, and they responded almost immediately with a solution and easy instructions. I’m super impressed with the responsiveness, and it was able to be fixed. Now a 5 star rating (both for the app & the company’s responsiveness to fix it)
Major features not working but +2 stars for organization and reliability of app
You cant pay statement balance via schedule. Only immediately. Or you can pay just the minimum as scheduled. Its extremely inconsistent. This is a major problem leading to missed and late payments . I just want to schedule a payment. Should this be so hard? Lets say you want schedule to pay your CC the week before its due? Try it. It does not work. Pay from checking to CC account and choose “Statement balance”. You can only pay now or make it recurring. Recurring for the phone bill makes sense but I don’t think anyone would be stupid enough to make their CC payments automatically? If your card is defrauded you would end up emptying your bank account before you realize it. Why cant I review my account and just schedule a time for the money to be paid? Also you cannot make the checks larger to be readable when viewing in the ledger. No pinch to zoom? To be fair I have found workarounds for everything. But I don’t give high marks for an app that requires time consuming and unnecessary workarounds. These things seem fundamental.
Do you not like a lot harder to find things? The old app is perfect. Can’t even figure out how to make my car payment now I hate it when you guys supposedly change things that are perfect and all you do is screw it up the only thing that I do like about the new app is I have two different accounts and I can do both accounts going under one user name, other than that, I do not like it
The new RCU app needs improvement. When going into BillPay, it’s confusing on how to exit out. When you click on the back arrow on the top left corner, it doesn’t take you back to the account summary or the screen where you were before BillPay. It just gives you a blank screen. If you click on the back arrow, it opens BillPay again. Naming, in my opinion, was better in the previous version. Like ‘Accounts’ is now ‘Cash Accounts’. And it has a category called ‘Move Money’ for transferring money. The “Move Money” seems unprofessional. Overall, the previous version is better.
The app was clear and easy to use before. Now you have to do 3 different things just to see your checks or deposits, etc. It’s become very complicated and time consuming. I don’t care if you can do more - it’s the simple things that you do every day that are no longer fast and easy. Even my accountant, who is very tech savvy and has been with RCU for years, finds it complicated and NOT user friendly. I do appreciate you giving us the opportunity to let you know how we feel. Most places make changes and could care less whether their customers like it or not. Sincerely, Linda vandenberg-Hirsch & Bradl Hirsch
I absolutely hate this bank and how it refuses to communicate with certain banks. It doesn’t allow linking between accounts with non credit unions. I get you’re trying to be “unique” but you’re a bank at the end of the day, nothing you do is done out of morals but instead profits LIKE ANY OTHER BANK. Your atms are constantly broken or have some actions not available. Why? I couldn’t tell you because when I ask they just say “sorry but we’re working on it.” Totally make me feel like they’re pushing me away because I’m bothering them. If none of my Northern California friends who are to scare to bank anywhere else id never use your app or terrible bank.
After receiving an email from Redwood credit Union, suggesting I switched to the new app I did. It was worst mobile banking nightmare I have experienced so far.I was not able to login with my original credentials, and when I tried to change my password, it would not let me do it not once, but twice I finally called up the institution to help me reset the whole process.I tried it, and it worked while she was on the phone but later in the evening when I try to sign on again, I had the same issues I plan on going back to the original app until they can fix this problem. And they will be expect a visit to the branch in the very near future 😡
Everything new takes some getting use to. The last app allowed us to have all our accounts in one place now we have separate accounts in the new app as well as our joint account. I think I’ll get use to the new layout but for now it seems harder to read and identify what transactions are and which card made then. The coloring isn’t bold or different like before. But it works and we love the bank, there are worse things to worry about.
I been having issues with this new app I even got a new phone, app takes forever to load when I tried to use it. I went in person to my bank and was informed there’s nothing they can do and it was actually my “old version of my phone “ I went to Apple Store and they can’t help me because it’s not my phone it’s the app. I’m thinking in changing banks due to this issue 🥺.
I recently bought a new car and financed it through Redwood Credit Union. The entire process was super fast and easy. This is the third vehicle that I’ve purchased using Redwood Credit Union, and I will continue using them in the future for any more purchases. The loan shows up on the RCU app along with my other accounts, and paying the car loan is so simple. Definitely recommend RCU.
My online banking is amazing my ability to take a check and simply deposited it with a picture is amazing all of Redwood Credit Union personal staff always answers the phone and gives you direct consulting onto what to do for the win! I am so grateful that I am part of this banking community and I honestly couldn’t ask for more. I’m so grateful thank you Redwood.!
The new app doesn’t seem as clear as the old one. On my loans, the next due date isn’t visible on the main page like it was before. I manage loans for my kids’ cars and a credit card so it was nice not to have to think about when each was due with the old version. Also seems like the transaction amounts and balances aren’t as clear to read and don’t stand out like the previous app. I’m sure I’ll get used to it but it doesn’t seem like much of an improvement.
The previous app was fine but this new one is so easy to navigate. Everything is there in front of your eyes with clear and simple graphics. If you think you may a mistake, no problem because the RCU new app literally does not allow you to proceed without you checking everything out before you “summit.”
I’ve been an RCU customer for a few years. The previous app left something to be desired. This redesigned version is a huge improvement. My favorite feature is how customizable the landing screen is. You can have non-RCU accounts linked, and you can easily toggle which accounts you want visible/invisible.
Convenient features but mobile deposit doesn’t work
The app is visually appealing and well designed. Most features are helpful but since the new update the mobile deposit doesn’t work. The app freezes when trying to take the picture. (My OS is up to date)
The app is fine overall. However it frustrating how the image autocapture fails so many times before actually accepting the image when depositing checks. Taking the picture of the front of the check is easy but it is the back one that always fails multiple times, even though i have positioned check correctly. Never happened with old app or with the wells fargo app. Please look into this. Overall i like the app.
The more I spend on the app the more I realize I can do with it. From simple things like checking a balance or confirming a transaction, to depositing checks, sending friends money or even applying for a loan without being inconvenienced to rush to a branch! So glad RCU has once again proven they’re the best!
I don’t know why but the app refuses to load on my iPhone 14. I’ve tried to reinstall it multiple times but I’m still having the same issue. It works fine on my iPad but just won’t work on my phone which is incredibly frustrating.
The app is great. Especially since they added part that shows you how much you spend in a month or in a year. It honestly help me to change how I spend my money. I do, however, miss the quick view that allows you to view your balances without logging in. Update: I was contacted by a developer and they redirected me to the quick view. Even more points from me for this assistance. Thank you
This new app may allow some new things but it no longer gives a sum total of all your accounts which the old one did. Seems a simple thing to include but makes me wish I hadn’t moved to the new platform. Once you do it, you can’t go back on any of your devices.
I am really enjoying the new layout and features. Thank you RCU! The sign in for multiple accounts is a lot more user friendly as well! I also like how it automatically linked all my accounts in one place!
I wish all the accounts were not open for me to see all at one time but would prefer if I could open whichever one I wanted to see, since I have multiple accounts with my kids since they were little.
This app shows loaded to my iPhone but isn’t on the face to select the app. I have to use the old version to then select the new version EVERY TIME I TRY TO ACCESS MY ACCOUNT. I’ve deleted the old version and completely shut down my phone and then tried to reload the application but only get the option to open it, not to download it. Completely frustrating and I can’t find anywhere to fix this problem.
When the new app rolled out I hated it and still kinda do but I’m getting use to it..And yes I am One of them People that hate change lol …wish we could have some stuff back from the old app but it is what it is🤣
Thank you so much RCU, I can’t thank you enough for all the help that I get being a member of this great Organization. I’m protected I’m just so blessed to be part of this.. You’re the best bank. Thank you so much for your service.. keep up the good work. Gb..
After numerous tries to reset a password I have given up. I loved the old app and touch sign in worked perfectly. Switching over hasn’t worked. What a pain. I am 86 years old and when you make changes why do you make them more difficult.? Now I have to waste more time to call you and reset a password yet again. I’m really sorry I took your suggestion to update before it became obligatory and have you do it for me
I much prefer the old app…it was a much more intuitive, easy to navigate format! Maybe there’s other options available that make it an “improvement”, but I’m not seeing it! That being said, it’s always a nice thing to be able to deposit checks and transfer money without going into the bank, so at least there’s that! Lol
Won’t load, checked to see if “I’m human” 17 times in a row then crashed. Keeps locking me out of my account. This is my business account & I can’t have failure like this. I can’t make deposits. Im am soooo frustrated I want to SCREAM!!! Thinking of moving on. RCU has always been personable and responsive. But, seems they have joined the ice cold corporate world and left us on our own. Things were fine just as they were. Why was this “new & improved digital” cr@p forced on us?
Hate this new design. Can’t find account numbers, can’t rcu pay? And why can’t I transfer from my business account to personal? If I could give you zero stars on this app I would. This is the first review I’ve ever done! I loved the old app. Even my computer illiterate father could operate the old app. This new one will definitely take some time to get use to
Easy to navigate and so much more organized. It took me a little bit to get used to it but it’s easy to manage and looks cleaner. They’ve also made it easier to get help right away. Love RCU!
It is so much nicer now that all the accounts are “merged “ into one spot now. Paying bills is a lot quicker now too. Super convenient. I came from B of A and should have done it years ago!
I like the ease that the Redwood Credit union app allows me to access my accounts. It’s easy for me to transfer money and pay other members as I need to. I love the billpay thanks RCU.
Love the new look the performance to is getting better, I would love if you can work on the iPad version, is to slow most of the time but other than that i like the new interface
I’m a long time RCU customer and immediately began using the new app when I was offered it on the webpage. It is easy to navigate and has simplified the online banking process. I will be with RCU forever. Thank you
I really love this bank because theres no charge on checking account and very accessible. Quick action if theres a problem occur. Thanks for the crews. Love you all guys.
Secure to use-digital bank app Ability to apply for loans abd credit cards Mobile deppsit and bill pay capabilities Cards controls and alerts Investments tracking
The app is great, just wish we could type special characters in the comment box when transferring money. ,,!!$$&&/ . We used to be able to on the old app. Could you guys bring that back?
The bill pay feature is confusing and difficult to navigate. It has been this way for a very long time now. It was straight forward years ago. I’m surprised it has not been addressed
Not sure what the problem is but app keeps telling me to download the new app, which I do. Then I try to make a deposit and the screen goes blank when I try to take the images. I’ve started the process over and over again. It simply doesn’t work. I never had problems with the previous version.
So helpful. Check balances, transfer funds from account to account or from institution to institution. I have found the Redwood Credit Union app to be very helpful.
With this edition, the developers still need to improve and repair the search feature to the original quality. I miss the earlier version, but this seems like it has potential. We’ll see
The automatic image capture for checks never works for non-standard check sizes such as medical reimbursements. In the old app you could manually take a picture of a check but this has been removed. Very frustrating to remove this, I might move to another bank since this is the main use of the app for me.
Mobile Lending—Our best loans, credit cards, and rates, right in the palm of your hand. Looking for a low-rate credit card, that new vehicle you’ve had your eye on, or maybe your dream home? Applying for a loan is easier than ever! ¿Habla español? Nosotros también. Haga clic en "ES" en el menú para cambiar la aplicación a español. Access Your Account: • Register your account in the app to use digital banking. • Fast and secure login with Face ID® & Touch ID® • Forgot your username or password? Get it through the app! • Update your address, email, phone number. • Use the new Quick Balance widget to see balances without signing in. • View an overview of accounts, loans, credit cards, and investments in Account Summary. Select an account to view transaction history. • Overdraft controls—set a backup option for when there's not enough in your account. • Fast transaction search. • Order new checks. • Stop payment on a check. • Set up and edit account alerts. View sent alert history. • Questions about your account? Contact us securely through the app! Payments Simplified: • RCUpay: easily send money to friends and family—even if they aren't an RCU Member! • Schedule one-time or recurring transfers and payments. • Set up and make payments or transfers to and from your accounts at other financial institutions. • Keep track of transfers and payments you've scheduled. • Get your loan payoff amount for any time in the next 30 days. • Free Bill Pay service—pay your bills on the go! Card Services: • Add cards to Apple Pay® directly from the app. • View and redeem your RCU credit and debit rewards points for cash or other rewards. • Not using your debit or credit card? Freeze it for extra security until you’re ready to use it again. • Report your credit or debit card lost or stolen. (This will cancel your card and issue a new one, so if it’s only misplaced, freeze it instead.) • Gain control over your spending with debit and credit card alerts and controls. Block online transactions or set alerts for purchases above certain amounts. • Add upcoming travel notes to ensure access when you’re out of town. • Adjust ATM and debit card purchase limits to meet your needs. • Set your PIN on all your cards. Update your PIN on existing cards or set the PIN on your new card. • Activate new credit and debit cards. Mobile Features: • Landscape view for iPad—adjust the app to your preferred orientation. • Autocapture for mobile deposit takes the pictures for you—just align your camera over the check. • Check current holds and pending deposits • Use Security under Settings to view devices accessing your account and set your authentication preferences. *Please Note: • Apple Pay® is made available by Apple. Load your RCU credit or debit card into Apple Pay today! • iPhone, iPad, Face ID, Touch ID, and Apple Pay are registered trademarks of Apple Inc.
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