This has got to be one of the worst apps I have ever used in my life. It’s ok that I need to change my password every six months, but TELL ME MY PASSWORD EXPIRED and then LET ME CHANGE IT IN THE APP! Don’t simply say “There was a problem logging in, contact us for help” then you call the phone number and are on hold for 45 minutes waiting to talk to someone, just to find out your password has expired and needs to be changed. Unbelievable!
Used this app 1st time today. I need to submit my 2021 receipts. I had 12 to do. When I saw the ratings for this app I started to just print my receipts and fax the info. I decided to give it a try because it has the potential to be very useful and convenient. Signed on with no problems. Easily figured out how to request reimbursement. Was on a roll putting in information and taking pictures of my documentation. Submit and move on to the next. I on #10 and I noticed I have messages. 8 of the 10 were flagged as needing documentation! I just spent 40 minutes submitting documentation. What happened? I eventually called customer service and she couldn’t explain it. She suggested that I fax the information. I decided I wait a few hours, maybe there is a processing lag. I checked 4 hours later and everything appears ok. Hopefully I will receive my reimbursements.
I have used this App for a couple of years now and the 1st year it worked good. Don’t get me wrong I did have some poor experiences with it the first year but month after month it just keeps getting worse and worse. You need to log in on a weekly basis otherwise it locks you out and you have to use a desktop/laptop to get it corrected otherwise you won’t be able to log in and it’s frustrating. I use my iPhone for everything but when I’m not logging in weekly and need to log in to upload my documents I get locked out with an error message. So frustrating so if you can’t use it weekly don’t bother because you’ll spend more time on your computer then uploading the documents to get reimbursed. There has to be something better than this?!?
I am rather shocked to see the negative reviews for this app. My former employer used to use this app, and it worked great. Easy to use, quick and effective. Then, they changed to “Ez Receipts” - what a nightmare! ReimburseMe was sooo much easier. Seeing all the bad reviews makes me wonder what happened, because I liked it so much compared to what I have to use now. It almost sounds like it was sabotaged. I still wish I was back on this app…
I’ve been using this app for several years and it doesn’t seem to have improved at all although there are many negative reviews that could be used as constructive criticism. Developer must not be paying attention. Face or fingerprint recognition should be a part of any app of this type in 2023. If the app had face recognition, the ability to add remarks (not to solicit a response, but to provide explanation when needed) and the ability to make corrections to claims already submitted, I would rate it more highly.
Now that I’m in - the app seems to lack any settings to access my phones mobile data in cellular apps - it does not show, nor are settings an option in app menu. This seems to show now only stale info from date app installed - outdated balance and no recent activity. Will try to find an app FAQ page to see if something else needs to be done to get this app to correctly work.
App seems responsive this year. Good! However, when making a resubmission I needed to correct the original data. There was a button offered to correct the submission. It just sent me back to the accounts page. Was I supposed to start over? I cannot find a proper way to get support for app problems, so you get this negative review instead.
I have had this app for over a year and have never been able to use it every time I reset my password and logon. It says my password is incorrect. I’ve tried to do it three times this morning and every single time I can login on a computer with my new password I go to this app and it says my password is incorrect. completely useless
Haven’t been able to use it in nearly 2 years. Every time I try to login it gives me a message stating “Due to technical problems, the app isn’t available. Please return later.” I gave up on it long ago and just go through a website, but I do try once every now and then and get the same results. This app really needs to be pulled and fixed.
This mobile App has never worked on my iPhone or my husband’s. We’ve called, deleted and reinstalled and still nothing. Are you intentionally making it difficult to access our money? The desktop version works but is inconvenient for those of us that don’t have them.
App worked great for about three years, but in the past three months, when you go to submit your claim, it logs you out. No explanation as to why, I contacted the company I’m affiliated with and they see no problem on their end. Three months is far too long to be having your app down.
The app worked for two days, now I am unable to login. I tried uninstalling, reinstalling the app. No luck, I still get NSURLErrorDomain error -1012. This error happens when I just try to look up my company (after reinstall). There doesn’t seem to be any tech support to help with this issue - that’s why I’m posting it here.
The app won’t allow me to login and submit my receipts. I’ve been trying to submit my receipts on the mobile app for over 2 months now. Because the app is horrible I have to manually upload my receipts on my desktop computer. This is such an inconvenience. I hope my company changes providers because I will never use this app again!
This app has started to not be able to take a photo of the receipts! The only way I could attach a photo was to take a picture with the phones camera and then choose the picture from my photos. I have not used the app in a while but there were no updates in the App Store!
We’ve been using this for years. Loved it. We even used it this year. All of a sudden it won’t accept my password. No o e at the HRa or benefits site can help. They don’t know what’s wrong and they said they would get back to me. They didn’t. Now I’m stuck.
Tried to log in today but kept receiving an error that my user ID and/or password was incorrect. Called Alight helpline, and they tried to help by suggesting I change my password. Called in a second time and was told that the app isn’t being used anymore.
This is one of the least user-friendly apps I’ve ever used. I’ve tried to use it for the last couple of years but it is virtually worthless. Can’t find even the most minimal info easily ( such as a mailing address for ( gasp!) paper claim forms or how to download & print a paper claim form.
I finally got logged in after many errors. Now when trying to submit claim I get “Your session has been interrupted and cannot continue. You’ve been logged out.” Support had no fix either.
This app does not send monies to medical services directly. Instead it sends the monies to your account for you to makes the payment. This is not good because in the current economic climate it would be nice for them to make these payment utilizing the FSA/FSA account you have.
I am locked out every time I try to log in. I have to go on my computer and reset the password every time. There is no point in having an app if I have to go on my computer every time to reset the password.
My company use this app but now it doesn’t even let me reset my password saying my password has expired but when it direct me to the website to reset the password the website itself is down…
By their own admission, the app is useless. You cannot upload documents via the app as they are all blurry. What the heck is the point then? I called them and they said anytime docs are uploaded via the app your claims will be denied. They asked me to FAX in. Are you kidding me? FAX!!!! It’s 2021! Not 1987.
Every time I try to login it tells me “Due to technical problems, the app isn’t available. Please try again later”. This has been happening for over a year. How do we fix this?
Been trying to log in for 5 days now!! Called the number in the app….I was the 61st person to call and is still waiting on a call back!! Keep getting error message Nsurlerrordomain error-1012
I have the correct login credentials since they work perfectly fine on the ATT benefits site, yet this app won’t allow accept my login and password. Useless. Update: deleted and redos loaded the app and I can now log in. Let’s see how long this lasts.
This is a non working app. Companies use this so they don’t have to pay out FSA money. You will spend more time trying to get this to work than actually using it. It’s the worst app I have ever used.
I just updated my user ID and my password on my laptop but the app will not recognize them says they are incorrect. I have had this problem from day one with a light.
When the phone app works it is quick and efficient. Difficulty is the app works intermittently and nice people at help desk cannot correct the issue. I am going back to the paper forms and US mail.
I can’t even log in to the app. After changing my use name and password numerous times as well as uninstalling and reinstalling the app. Nothing works. Beg your companies to use a different app. I know I will.
The app worked fine for a little. It stopped working I opened a ticket, the IT support never followed up and the app still doesn’t work even after removing and reinstalling it.
Very annoying, no password reset via the app. Had to log into my work computer and go to Worklife/Total Access and reset my password there to get back into the app.
Now I can’t submit reimbursement without the app logging out and giving me an error. I tried uninstalling and reinstalling and nothing works now. Please fix!
For some reason app does not work i cannot log in to the app i keep getting and error message NSURLError Domain error -1012 which cannot be found anywhere. ERROR MESSAGE IN FULL: The operation could not be completed (NSURLError Domain error -1012)
This app should be removed from the App Store as it has been abandoned by the developer. It is impossible to log in. The actual Alight website recently implemented 2FA and I suspect this app knows nothing about that.
I literally never give reviews but this app barely works half the time, I hope my company completely drops this app soon. It’s a new issue every month.
Very flexible to use Some suggestions 1 ) show the submitted claims somewhere 2) while uploading documents j only saw photos options and my files were not accessible Rest worked very well for me
Clunky and impossible to follow. Cannot review documents submitted. Cannot uploadDigitally stored receipts. There is only an option to take a picture of a receipt reducing clarity leading to denied claims and a vicious cycle of rework.
This app has the absolute worst password reset procedure of any app I’ve ever used. Also, if you want to use Apple Face ID, you have to install a second app!?
Instructions I received through my employer are complete and specific. Unfortunately this app refuses to honor the appropriate login information. Useless.
Save time by managing your reimbursement accounts with this app anywhere 24/7! The Reimburse Me App goes where you go, whether to simply check your balance at work, submit your claim at the doctor’s office, or much more. Accounts Tap into any of these accounts on your mobile device: • Health Care Spending Account • Health Savings Account • Dependent Care Spending Account • Health Reimbursement Account • Retiree Medical Account Information at your Fingertips Access your account in the palm of your hand and you can quickly check your: • Current balances • Alerts that need timely action • Claims and payments from the past 30 days Manage Your Accounts The app also allows you to take important actions while on the go, such as: • Submit claims to get reimbursed • Take a photo of your receipt and submit it with the claim • Pay bills • Contribute to your account • Recover overpayments • Add and manage direct deposit • Get a dependent care provider’s signature on your device for paperless processing Note: The Reimburse Me app will work for you only if Your Spending Account administers your employer-sponsored accounts and you’re enrolled in the account.
