4 months ago, hbrown10011
It’s not 5 stars because…
The system times out too quickly and without warning allegedly for inactivity. It times out but doesn’t return the screen to the log-in page. The screen remains where you left it. So, when you return to the screen you have no idea the app has timed out. You plunge ahead and write up your request, take various pics, etc etc, breathe relief it’s all done when you click the submit button only now to learn all that data entry and photo taking all in vain your time wasted. System timed out. Please log in again, it says. Nothing at all you’ve worked on got saved. That was 30 minutes down the drain; 30 minutes that are gone forever and that you’ll never ever have again. Also, about this app and several many other apps across operating systems, did you not include senior citizens, older folks, those of a particular age in user testing? While I understand the need to be economical in terms of screen layout and presentation, such, in the mobile domain, I don’t believe that I should have to strain my eyesight, for example, to read what all I need to see and read like terms and conditions of use, privacy page, contracts, etc on my mobile device.