This is a great service and highly recommended for any company with a fleet of vehicles. I’ve been using this for a few years now. One of my vans had been stolen the very first month I put the GPS is in place. I hadn’t even paid the first monthly bill yet and I was able to recover over $40,000 because of this service. I know that this is an extreme situation and not the reason why I purchased the service. On a daily basis it helps to communicate more effectively with customers by letting them know when a technician will arrive to their home. It also helps with vehicle maintenance and keeps track of when oil changes are due and tire rotations.
I just started using the Reveal app so far so good it is doing everything we needed to do for a small business I can comment on one thing at this moment setting up the orders in Reveal is awesome we get the name and the phone number the address what we need to do we send the information to the technician which ever technician is closest they get the message do the work and complete the job all in their phoneWithin the specific timeframe I don’t ever have to speak to my technicians about jobs we communicate with this app we only talk on the phone for FuN!!!
The app has been an extremely useful tool for our company for many years. The report features and ease of use has been a breath of fresh air for all our employees. Honking down on time spent on jobs and verifying travel time is invaluable. However in the past several months the report feature stopped working on our apps and that’s annoying. We used to use that all the time and now it’s useless. Hope they can get it fixed soon.
We use this app every day to keep track of our trucks. It lets us know their location, gives us alerts of speeding, and we are able to show our customers when a truck left their plant, the route taken, and when it arrived at our facility. Our insurance provider gives us a discount for having this tracking and we were able to clear a driver of a claim of reckless driving and speeding.
The app runs behind and is not real-time. It’s not a huge deal except when you’re trying to use the app you’re usually running late yourself. Which brings me to my second issue. This is a much larger one. Every time I try and use the app it has logged me out. It would be great to have a remember me button or incorporate touch ID. They have also been several times when the given password does not work, even after contacting the admin and double checking. I have had to uninstall and reinstall the app on several occasions just to be able to log in. That’s a huge issue. Except when you need to use this app you’re usually running late yourself.
Places regularly disappear and stops don’t clear for drivers
I’ve been using this app close to a year now. My places that I save regularly disappear resulting in the need to look up addresses rather than being able to type client names. Additionally, I frequently have stops fail to clear from my drivers, even when they complete or cancel them, and when I dispatch stops they’re often put into different orders that do not make for efficient routes. Despite this, when the app works, it works well and gives me oversight and alerts into driver activity and the ability to quickly add stops to routes. I wish it worked more often.
The customer service and the support ticket system they have is the absolute worst. Like other people have reviewed our service didn’t work for 6 months straight and they still billed us. They even billed one month 3 times our normal bill amount and can’t explain why. After numerous phone calls and 4 account disputes they closed our account, apologized and said they would credit the amount due. 3 months later we get a notice from collections for the amount due. Great way to treat a customer for over 12 years. It’s sad to see such a great product that sagequest created be ruined by incompetent people.
I have had a problem with one of my units not working I called and started a case number they told me the the reason it wasn’t working is that it needed to be replaced with their new 5G unit and that I needed 3 of them for other trucks also said they would ship to me and gave me a number for scheduling installation we’ll never got the units I called for installation four times and they keep sending me to someone else no one can do anything about my problem I got better service from the original company I told them if someone didn’t call me and get it straight I’m canceling everything totally dissatisfied this is bad customer service
Had these installed on our buses and they only worked for about two or three months. They stopped working then and when we called about it it was a total nightmare getting transferred back and forth to the right person to help us. They told us we needed new tracking devices put in because the originals were no longer supported by them and they never informed us about any of that. On top of that they still do not work and it has been about a year and a half since they were first installed. Not happy at all with this service!
I have started the service with Verizon I signed 3 years contract after signing I have not heard from anyone in the company to install my equipment They mailed me the equipment and I was not been able to install it. It took me 3 months calling/emailing. And reaching out to the agent who signed me up no one helped I was getting the play around. And no their sending me for collection for something I didn’t use horrible company. If I am able to give 0 I won’t even hesitate. Im going to keep spreading the bad experience I had so no one else fall for this.
My app always shows 368 notifications on the icon. Even after I open the app to clear it out it comes right back. I wish the problem would be fixed as it has always been like that for me at least. App is up to date, my phone is running ios13 now. Pretty sure the iPhone software has nothing to do with it as it was that way when I was running v12. Anyone else have this problem??
The app works relatively well and I have very few issues but I do not like the fact I cannot remove a notification from an alert even after viewing it through the app. I need to view it on the computer before it removes it from my phone application. Any way we could resolve this?
The replay list doesn’t show current location. Have to have 2 apps to have a decent level of experience with this, the reveal and the spotlight. Get constant calls for upgrades but when I say I’m not happy to this sales people, it falls on deaf ears with a quick exit off the phone. For the cost, it definitely leaves more to be desired @ $27/month for one vehicle.
Stay away from these thieves. I’ve been trying since April to cancel when the contract ended. Months of lies and being ignored is all I got. What a disgusting bunch of “success managers “ I imagine their supervisor trains them that way since I’ve been through a couple. Both lied and ignored me. I have ALL the documentation and correspondence. I am going to start posting it everywhere. I’m done. You all are the absolute worst people I’ve dealt with in my 50 years. Not sure how you can find people like that.
We’ve had the app for years. Lately we can’t find our equipment. There is a hugh delay in position shown and the actual location. Does catch up but not acceptable performance. Notices of truck location based on geofencing are also delayed. Seems as though they are batched and sent all at once later in the day or in the evening. Not pleased we may have to look for an alternative provider.
I never write reviews but have to on this company. I do not recommend this company at all. I’ve had horrible customer service issues with waiting on long phone conversations with customer service with no resolve. They send the wrong product out and don’t return phone calls. I am paying for services I am not receiving as well. Not happy at all.
Need new software to be more accurate, one vehicle cannot be 3 different places with in close proximity to one another. Put more building & location data!!!!
Need help to learn how to use it better than I have
I would like an expert from Verizon connect to call me and let me know how I can use this better for my business I’ve been just left with no help whatsoever with this app
Verizon staff from the installer to customer service has been very UN HELPFUL! I have 2 units of which I have no idea how to use properly, definitely can not set up the way I was told they would work for my company. The camera seems unnecessary bigger than it should be! It’s a recent install , I’ll keep working with the systems to see how it turns out!
Do not touch this company. They could not fix our systems and then are trying to screw us when we canceled the service to go to another provider who system actually worked properly. 20 service calls in a two-year period and 17 are open and unresolved. Then they try to screw you when you leave.
Do yourself a favor and stay away from this company. Verizon Connect has the absolute worst customer service and billing practices. They should be put out of business immediately. Don’t believe me? Look at reviews online. They are the worst, they will stick to you. They will screw you and they will lie to you.
I’ve been trying to resolve defective product problem since May 5, I call & get passed around to different department with no resolve. I’ve requested call back from a customer service representative yet I’m sent the wrong product. I’m owed credit from non service yet still UNRESOLVED
The product itself is GREAT and VERY useful. The company management, customer service, and overall ability to run the business and/or handle customers is horrible. They make it VERY difficult to reach help and VERY difficult to accomplish anything. Otherwise the product is very good.
I have been trying to cancel my account for 3 months. I have been assigned 3 different case numbers and continue to receive bills and no response from customer service or my account representative. Awful company to deal with.
This issue has been happening since it switched from Fleetmatics. So annoying to have to use phone app I stad of large iPad screen. Wish they would fix this.
Continue to have issues logging in. On certain days it will not take my credentials next day it logs in just fine. So cannot keep up with my fleet on regular basis. That is why we will be switching to another company after first of the year.
I use to be able to run a report with my mobile device, but ever since I did the latest update, it will not load, I click on the “Report” tab and the wheel just keep spinning forever.
Really bad app can’t edit anything, customer service is trash with holds of 30+ mins and no solution just to call back in 24 or 48 hours with no solution
I been trying to cancel this app since the beginning and Verizon is the worse customer service ever soon as contract is up I will be getting out of this garbage app.
The Reveal Manager mobile app allows you to access real-time data about your vehicle fleet, allowing you to track each vehicle’s performance. Manage your drivers and run your team as smoothly from your smartphone as you do from the office. Reveal Manager lets you: • Locate any driver in your mobile workforce or find the nearest technician for an urgent job. • Keep up with performance against your benchmarks using dashboard metrics and scorecards. • Receive near real-time activity alerts and notifications on your phone. • Drill down into replays of historical vehicle routes to investigate exactly when/where incidents occurred in the field. • Create new geofences. Download the Reveal Manager app and get the data you need from your teams in the field. Please note: A data connection is required, along with a service subscription to Verizon Connect Reveal.
