The function is good, but the app seriously needs updating. It isn’t intuitive. Companies with several properties have a longated time switching the properties. It would also be nice to show how many total reviews (separated by stars) does each site have. It currently only focuses on TripAdvisor. Most of our properties have reviews coming from various other channels
On the main screen where it lists all of the reviews, there should be something that allows you to see the reviewer’s name so you can immediately find the review that you need to update. The only way I can tell the reviews apart from each other is the vague tag of how much time has elapsed since the review was submitted. That’s not a big help when 6 or more reviews are submitted in the span of an hour. Another major flaw is that the user can’t update a ticket on the app once you have followed up with the reviewer so you are forced to searching for the original email alert in your outlook box. I don’t like keeping old emails and now I’m forced to because this is the only way I can process an open ticket so my boss can mark it as “resolved” Once you have figured out the inconvenient way to update a ticket through email, you can add comments in the notes. The “notes” section where you update an open ticket is painfully small. Please enlarge it so the user can take advantage of the full screen on their phone. The space is not much bigger than the head of a thumbtack. Also the “alert” on the app for new reviews doesn’t work so you have to depend on your outlook alerts for any new reviews. Let’s face it, no manager likes a negative review and since most of us in this business have to answer reviews 24/7 whether we are at work or it’s our day off, the app that we use should make the process seamless, efficient, and less agonizing.
Lately app is acting up. After I copied the template and add reply based on the review and ready to submit the reply. It wouldn’t do it. It says something went wrong.. you have to long Into browser to reply to the surveys. You can’t see who checked In the guest in app anymore. The app is only usable right now for stats and updates you on that you received a review Or survey.
I have change my phone and ever since then I won’t be able to logg in to the app it’s keeps lording the page but nothing happen and also for 1 review I get 3 notifications Developer needs to fix this issues and also a suggestion for help line if somebody need any help with login or any app realated issues
Cannot get this app to accept my email login. Cannot use it even though my old iPhone worked just fine. Clicked on app support and goes nowhere. Please reach out and respond. Help.....both iPhones are iOS 13.
The app is very user friendly and gives you tons of options. I would love to see a keyword search function so you can filter out things like "front desk" or "manager." Otherwise it's a great mobile solution.
Highly disappointed ! I have always loved the Chehalis park in Washington. When we joined TT we loved the idea that we had choices in amenities in different parks. I drove 40 minutes to use the pool on a very hot day a few weeks ago. My friends met me there and there were several other couples there and one woman with her adult son that has PTSD. I am disabled myself and enjoy the fact that I could go swimming and relax and not have to worry about kids jumping in on me as this has happened before. So TT Chehalis has a Olympic size Family pool and a small pool for Adults. This family arrived , there was 6 adults and 5 children. Someone told them that the family pool was up the Hill and this Grandmother got very nasty. She told us that management had told her this was not a adult pool and they could use it whenever. A woman called the ranger and he confirmed that Corporate had made this change because they don’t want to get sued for age discrimination ? The ranger said it had been renamed the “ quiet pool “ No one told us this was changed. No signs were posted anywhere so how were we to know ? So these people very upset and were very rude to everyone. Three couples left the pool immediately when a very young child grabbed someone’s floatation noodle and jumped into the over 100 degree hot tub. They had glass bottles and juice bottles in the pool and in deck which has never been allowed. The children were not quiet actually they were better behaved then their parents ! The adults were sitting in the few steps to the pool and on the ones in spa. I asked if I could get past and they didn’t move ?? My friend called the ranger and he repeated the generic “ this is up to management and is the quiet pool now “ and that’s just the way it is. I would have thought he could of came down and said something ask them to allow people in the pool. So this went on for about an hour and me and my friend got up to leave and this Grandmother started clapping and laughing ??? In some parks there are two pools just like the TT Chehalis Washington and on this day I as a elderly person with physical disability was not allowed to use the pool in a safe manner and even denied access to it. Others left too They ran everyone off so they were the only ones in this pool. The posted spa safety rules were broke when they allowed their very young children and a infant in the Hot Tub. The ranger did nothing he couldn’t be bothered to come down there ! So TT is afraid of being sued for age discrimination ? There is not any adult hour set aside for adults only to use the pool where before when the family pool got shut down because I’d water quality or someone had a accident there was one hour in the chilly mornings and one hour on the chilly nights. There is no handicapped access to this pool. I know the Family pool is very crowded as I did my time with my sons and do go there with my Grand children when visiting. I have seen multiple cars pull up with adults and many children. There is not a maximum occupancy sign posted as I have seen in many parks in Washington and Oregon for all public pools. There is no one at the gate to enforce the number of guests that are allowed per member. There is no lifeguard in duty and no one to enforce the countless children under 14 that come up to swim ! I now do not have a pool that I can use where I am safe or where I can relax. On the TT Social media page regarding this pool issue there is a attitude of why should the elderly or baby boomers get special privileges when the New TT family friendly park is catering to its younger members that have paid thousand to upgrade ?? So there it is that was a fun and relaxing day at the TT public pool.
I've been using Revinate app ever since it came out and so far never had any issue with it but with this new version came out it won't let me log in and would take me to MyPortal page( to me no point using this app if it directs me to my portal where I'm required to type in my ID and PWD all the time. Please fix this issue, any help appriciated.
The Revinate mobile app gives you one-tap access to your online reviews, surveys, and reputation reporting. Now you can stay connected by monitoring, reporting and taking action on reviews and on any changes to your hotel's guest feedback anytime, anywhere. For current Revinate customers only. Key features include: MANAGING REVIEWS & SURVEYS • View your full review & survey stream • Receive in-app notifications for new reviews & surveys that arrive • Respond directly to online reviews & surveys • Access filtered views of your review & survey stream • Take action on reviews - Manage and assign tickets - Reply to reviews & surveys - Save a review or survey - Post to Facebook or Twitter - Forward a review as a text message or email - Translate reviews REPUTATION SNAPSHOT • Review overview report • Engagement summary including social media site activity and review response coverage • Positive, neutral and negative review reporting • Sentiment mention summary and trend reporting -- What's the word on the Revinate mobile app? “Logging in to the Web-based site to take action can sometimes be cumbersome given the fact that my job often keeps me away from my desk. I like that I can, by using the Revinate mobile app, receive alerts, research and respond to travelers concerns on the app, from anywhere.” - Scott Youngblood, GM at The Hilton Minneapolis St. Paul Airport, Mall of America “Revinate’s mobile app is an invaluable tool for all of our managers. Being able to save and respond to reviews on the go is vital to staying on top of our guest’s observations and sentiments.” - Guy Wheelwright, GM, Bambara