I have been very pleased with Riverview Bank and their mobile app so far. When they added the feature of being able to deposit a check via the mobile app, I was happy I didn’t have to make a 20 mile round trip to just use the ATM. The problem is, they DO NOT make any funds available. If deposits via the app are made after 4pm, they’re not available until after 7pm the next business day. This policy was obviously written by people who assume their customers are trying to steal from them and who do not understand technology. My suggestion would be they treat it like an ATM deposit and make $300 available or do what BECU does; make the entire amount available immediately through mobile deposit. Otherwise, I am extremely happy with Riverview customer services and the people who work there.
I deposited a check using my mobile app on Saturday morning before the bank opened up. The money was not available or even a portion like is typical with mobile banking apps. I called and was told that the money wouldn’t be available until Monday evening some time. No definite answer. It is almost an hour after all the branches are closed and the deposit is showing as “approved” but no portion at all is reflected in my available balance. I will never use this app again.
Have to say, through all the banking apps “that I have used” this is great, intuitive, and fast. Would love for a smoother overlay, and a little more modern looking. Yet if I am going for just functionality 5 stars, Appearance ehhh 4 stars, just because > menu > settings > “themes”. Very cool to see a bank app have themes an customization even though they’re very basic cool to see a feature like that! So I stand by my 4 stars for looks and appearance. Definitely would recommend the app and bank!
I read a prior review related to depositing a check in a Saturday and the funds not showing in the account until Monday. All financial institutions have a cut off time for deposits. Deposits made after a certain time are not seen as a deposit made that day (they are seen as though they were made the next day). In using the example of a Saturday deposit, if made late in the day it will be seen as though it was deposited on Sunday and therefore reflect in the updated balance the next day (Monday).
About a year ago I could do mobile deposits and then you upgraded and now no more mobile deposits. The staff tells me to delete the app and reinstall it but it just goes to the cloud and comes back to the same as before. Help!
Got a $5 check in the mail from Riverview as an “incentive" to activate online deposit through the camera. It told me to write “for mobile deposit” under my endorsement. Took a photo and the app warned me it could not accept conditional endorsements. Repeated and got same refusal to deposit check. Ended up tossing check. I felt thoroughly disgusted because it would have been cheaper for the bank not to send a check and keep my goodwill, not make me jump through hoops in vain and lose my goodwill. Doesn’t make sense. Then it asked me to rate the app! It’s like they want this one star rating. Why would a multi-billion bank proactively alienate good customers?
It works well until automatic password changes are requested by the app. With dozens of apps and other websites it is difficult to come up with passwords to remember. I’m 74 years old and have lived with technology since early on. When I’m dead my wife is going to need help. I’m trying to set things in order but it is a concern. I’ve automated much of my debt payments and tied to set them to end when debt is gone. Long story short, unnecessary password changes just add stress to my life.
I’m more pleased with the app than with Riverview online: capability of making mobile deposits is super convenient (and I think this portion has improved from previously — there aren’t less “rejects” of deposits.) Also easy to check history of different months on various accounts. This app is Handy to have.
I do not feel secure with no option to log out visible. OK, I finally found log off by accidentally swiping from the side. All is well now. I am getting usedto it better now. Apparently this has been waiting quite a while to get sent. I have gotten used to it long ago now. No probllems!
This app has been revamped, what a perfect time to include the ability to write a memo with your deposit that’s longer than four or five words, and includes all characters on your keyboard. Currently unable to do this. Also the ability to edit your memo and your notes. this also is not included. This is extremely helpful during tax time. What’s the big secret? Why can’t you do this it would be so much help to the customer isn’t that what it’s all about? Isn’t it about you they say? sheesh
At first it was a bit difficult to create an account. ( I’m a senior with mild brain trauma) The crew at the Battle Ground branch assisted me in creating the online account. It’s an easy way for me to handle my checking account and see at a glance how much I have available for purchases.
This app seems well-designed, I can get into it quickly, change pages quickly and figure out where I need to be easily. I find the information I need and I’m able to do mobile check deposits and transfers with a click or two. Thank you!!
We have had accounts at many different banks and this bank is by far the best. Friendly service and employees who are knowledgeable, friendly and ready to help you. I would recommend Riverview, in White Salmon, WA to both friends and family.😊
I love the Riverview bank app. Very user friendly Plus I love Riverview customer service. I always feel recognized and like I am not just another number. They truly treat you like a real human and go out of their way to be helpful and supportive. Lol ve the team at Salmon creek and the Hazeldell branch!!
While this app is great for checking your balance. It is not as good as Bank of America app for example. It seems like an app that needs a revision to catch up with better technology. It just feels old or barely able to run. I prefer a different alert and notification system this one seems basic and lacking info. So for basic things like looking up your balance it works ok.
Fine for checking balances or doing mobile deposit but lacks some simple features that could make it better. How about triggering the flash when taking a photo of the check so the app will work better in less than ideal lighting conditions? A simple line to show which side of the check the app expects the endorsement would be helpful.
App is never up to date. Things don’t balance over the weekend at all until mid day Monday. Transactions take forever to go through and show up on the app. Wire transfers take ages. It’s a great bank but Thursday afternoon direct deposits can take until late Monday to show up. Even cash deposits at the atm don’t go through for a while. I shouldn’t have to balance my account on paper in order to have a more accurate view of my account. It’s 2019.
This bank is the worst I’ve ever dealt with in my life. They don’t protect your money. They give you crap about accessing your own money. The app is down half the time. The other half the time it doesn’t update for 3 /4 even as many as 6 days later. I never really know how much money I have because of this. Awful! Would not recommend to my worst enemy.
Not a good app compared to other banking apps I’ve used
Almost impossible to set up transfers to other banks (you have to make another bank a payee like paying a bill); by default payments are old fashioned checks in USPS instead of immediate EFT transfers; help instructions don’t work or are completely wrong; no published interest rates for savings accounts or CDs online; all these compared to a major national bank and a credit union from where I used to live.
Why has this app not been updated in 9 months. There are serious issues with loading. Often times the data never loads. I notice other comments with the same issue so it seems strange to me that this hasn’t been fixed. When people need their banking information they usually need it now, not whenever the app decides to load.
Our latest version of Mobile Banking is designed for both smartphone and tablets. With it you can easily: • Monitor account balances • Transfer funds between your Riverview accounts • Deposit Checks through the app, avoiding trips to the branch • View transactions and images of checks • Pay bills and schedule future payments • Send and receive secure messages • Set up account alerts Find the nearest ATM or branch location For more information, visit www.RiverviewBank.com or call our Phone Branch at 800-822-2076 during business hours.