The latest patch or update is causing error messages to pop up when you attempt to open a vehicle or use of the back button. The problem doesnt occur to everyone that updated, hit and miss. Reinstalling, relogging, or restarting of device doesnt not fix the issue.
We use this app at my shop to log in hours, so basically my pay depends on this app, Rapid Recon needs severe maintenance, Im missing hours from jobs completed so Im not getting paid, so I have to go back to old reliable and trustworthy paper, two things need to happen QUICK either Rapid Recon start paying me my lost hours OR get their crap together and fix the “bugs” or problems that their app have caused, playing with my money is like playing with my emotions and IM NOT HAVING IT!!
This update adds unnecessary sub-pages, scrolling and clicking. It used to be very easy to locate and change a vehicle’s step, as well as see its history all on 1 page. Now it is a chore of scrolling and cycling through menus. Classic example of trying to fix something that wasn’t broken.
Rapid Recon has a great team that is dedicated to helping the dealer become more efficient with their reconditioning work flows and processes which leads to a better bottom line.
I do not use the mobile version as much (only to upload pictures). So I’m still figuring out the app. I rated it one star because the desktop version(is what I mostly use at work), is absolutely horrible. Where to start? When the people that were designing the web version, were they sitting 2 inches from they’re screen? Desktop view is extremely zoomed in. The desktop version is hard to look at. Labor time is no longer added up when inputed, and when adding lines from the excessively long option list. It always resets to the top when done adding one line. The color scheme of the desktop version is horrid. I honestly loved the older version, please correct. I write this review in the hopes of the design team sees it. Sometimes if it ain’t broke don’t fix it. Tried to express my input to your support team, but has fallen on deaf ears. Only got replies to the extent of contacting me and training me how to use the “new version” of rapid. I don’t need training, the site is simplistic. But your design team has gone the extent to complicate it. If you really care about the product you distribute to dealers, you would consider my critique. Not sincerely , An unsatisfied user
Approving an RO now takes an hour instead of a couple of seconds. Too many extra pages and options. Rapid Recon was a lot better before they added all of the extras
Rapid Recon is the industry standard in used car reconditioning software. With the Rapid Recon Dealer app, you can manage your reconditioning process on the go and throughout your dealership. - View vehicles by step - Add and access vehicles with VIN and QR scanning - Add notes - Upload images - Move vehicles through the recon process - Add and update work items and work item status - Manage approvals - Message and assign work to vendors This app works with Rapid Recon systems only.
