SchoolsFirst FCU Mobile

Hello to everybody who’s reading this, The first of I just wanted to say that my wife actually got me to join schools first. And since I live in a mountain town of Southern California in San Bernardino mountains are nearest branch office is a good 45 minutes or so. Which means we will have to drive down now now there is multiple mountain communities that have other banks or credit unions, however there is no SchoolsFirst up here in the mountains there is an area credit union which is in Crestline however because the city I live in which is running Springs there is no schools first credit union which I wish there was one close by however this app makes it very convenient when I want to check my account or other things so to the developer thank you for making this app SchoolsFirst FCU Mobile for all the hard work you guys you do. To anybody who is nervous about or this is your first time joining schools first there a good credit union and they care about their customers I’m like thanks. I should know because I had another credit union called area credit union which is a decent credit union however I was able to get a car loan from my schools first credit union and they were definitely definitely 100% customer satisfaction. If you’re going to buy or get in our loan I would suggest using auto land they are the best.

There were a couple of things that I didn't like about the old app but this new one is no Bueno. The print is too large and in your face. I like seeing my finances all at once. It will also only let me make one transfer at a time and then I have to log out and log back in. Maybe do a survey first before launching this wonderful new change? It's not. The web version is the same but at least I can make more than one transfer. I also don't like the way the new version has this in your face "offers" advertisement, even when you have to click it away each time and it still says offers. I don't like how it doesn't give me the option to go to the web version like the old app had when logging in. Now I'm extra confused knowing what money I have with the set up having to scroll around. I hate that the credit will post two days later but not tell you. It won't let you choose the amount to pay off the credit card more than one time or if its more than the recommended. So the more transactions you make and pay you begin to lose track. Too bad it doesn't display it more clearly. ZELLE is missing and they're saying is a profile issue. Uhhhh Ohhh kayyyy! Thanks for nothing.

Very difficult to use app. Awkward, especially if you use a tablet to pay your bills or do banking. I use my iPad. Too many steps to go through with no explanation. Have to turn the tablet horizontal then vertical and back to horizontal in the middle of transactions. Not clear how to delete a payee. I had to call the bank and they could not figure it out and they had to connect me with their tech services, who also took several times to figure it out. laborious when paying several bills since they no longer have the last 4 numbers of the account on the right side. You have to read all the numbers of the account and they do not show a column of payees. You have to go through each one. They lump all the transactions in one place, not separating the one time payments from the routine monthly pending payments. Have to look up the transaction to find out if it is a one time or routine monthly pending payment. The worst banking app I have ever used. My husband and 2 daughters dislike it also. The old app was easy to use and user friendly. Whoever came up with this one needs to go back to tech school.

This new app is great compared to the old one. At first I didn’t like the because I couldn’t not find what I was looking for. One day I got a new phone and the old app is gone and I have this new app. So I take some time less than an hour for me I would say. I look around and going through everything and I find that this app has a lot more thing than the old app and it is very easy to use. I don’t know about the people that complain this new app is worst than the old one. Yes, at first time uses it seem to be but if you would take some time and learn what with in the app then you would not have a problem. I recommend people spend sometime learning it first before use to get to know the app better.

I have been with SchoolsFirst for 20+ years, back when it was OCTFCU. I love love love this credit union! I’m nervous about the terrible reviews for the new app, which is partly why I delayed downloading the it until today, the deadline after which the old app will no longer work. I’m hopeful that I won’t experience some of the bad issues that seem to plague other users, but am a bit nervous as I use the app on a near daily basis. The ONE thing I REALLY wish would be made an option immediately is the ability to work with Apple’s Dark Mode. Personally, I hate the all white bright screen. The old app has less white, more contrast, the new app has zero contrast. Supposedly it is more accessible for users with poor vision, but I honestly don’t see how that is possible, as the font colors are medium to light blue and gold/beige... those aren’t high contrast colors! The other acceptable option would give users the ability to customize the colors to their choosing (which I realize might be a difficult if not impossible option). Mainly I just hate the all white look, it honestly hurts my eyes as it is just too bright. Anyway I hope that changes soon.

The app has gotten better over the past year, however, there are still a few areas that could use improvement: 1. The amount of updates needed to use the app is pretty annoying. Every time I log in, it tells me I have to update the app. Might be nice to give the prompt to update, but let me update when it’s at my convenience, and not when I’m trying to log in to use the app (this has caused me issues multiple times) 2. Zelle is not easy to find. If you know where to look for it, it’s fine. But I had to Google search where to find it in the app 🤦‍♀️😅 It would be great if it was one of the tabs under the “pay & transfer” section, rather than a link within “move money”. 3. Scheduling Bill Pay is pretty cumbersome, having different tabs to perform different actions to set up the recurring bill pay. It would be great if everything was contained to one tab where all actions can be performed (adding new payee or selecting an existing in order to set up a payment, the. One tab for payees, that includes recurring scheduled payments)

I don’t think the new app is an improvement at all. I hate the stark white background. It’s really harsh on the eyes and just isn’t visually appealing. Also there’s very little color difference between the accounts which for me makes it difficult to see at a glance what you’re looking at. I also hate the new search tool. In the old app you could just drag it down, start typing, and the results would start appearing. In the new app it’s a completely separate search field, you have to type it in, press done, then press search. Then when you do a new search the field doesn’t automatically clear, you have to back it out and do all the steps over again. It’s really annoying and extra work. I don’t like the new transfer/pay section either. The account selection works ok but then it takes you to a new screen to plug in the transfer amount and then. ANOTHER screen to complete. Why??? If you’re going to change it why not just have it all on one screen? Again, it’s more steps. The old app may have needed a little face lift but the functionality was way better in my opinion.

I love the bank but don't love the app. I find the interface more difficult to use than the old app. The “remember me” doesn't work on my iPhone ( I have the newest iOS). If I use my iCloud passwords, it is a three tap process to refill the password. If I want to quickly check a balance - let's say in a store line, I have to retype my password or go through a three click entry. I can't get face id to work with the app. I paid a bill and the app closed when I went to submit. I couldn't find that the bill was paid when I went back in. It is a little hard to find zelle in the app. I found it but it wasn't intuitive. If you use the app to transfer money it would be nice to have the amount you are moving on the same screen as the two accounts. In this app you choose your from and to then hit “continue” before you can type the amount. In my chase bank app I can see the from, to, the amount, date, and memo options on the same transfer screen in the mobile app.

This has been the worst merger I have ever dealt with in my life. I have been with Schools for 20 years and am sorely disappointed with all the problems and changes. First, there were loads of issues and miscommunication at the beginning of the merger. Had to wait in line for hours before we could get our answer. Actually a customer coming out of the building gave us the answer to our question about accounts and account numbers. This was never communicated to us by Schools First. Then the website didn’t work for days. Finally, when we did log on, the redesign of the website was terrible and our mortgage wasn’t even listed. The old website and bill pay was easy and straightforward, this is not. Later we received a letter that we didn’t have insurance (which we did) and if we didn’t respond they were going to buy some for us. Some time after that we receive a letter saying, “Oh nevermind, you really did have insurance and we aren’t going to make you pay for new insurance.” Ridiculous. Seriously considering moving all accounts and mortgage to my other hassle free credit union Safe CU.

This app has accessibility problems and the developers refuse to fix them! This app is somewhat accessible to blind people using voiceover on the iPhone. But when it comes down to doing important things, like transferring money between accounts, it is impossible to enter dollar amounts because the keypad does not come up when voiceover is enabled. I have called Schools First several times and attempted to convey this to them, their phone support doesn’t seem to understand, and blames it on my version of iOS or on my phone. I have been complaining about this for nearly a year, several updates have come out, and I have tryed them, but to no avail. There are a couple of other small issues including unlabeled buttons etc., but the keypad issue makes this app unusable for blind people on their own. I wish somebody would pay attention to those of us who can’t see the screen!

No merger in the history of the banking community has EVER gone smoothly, and Schools First eating Schools Financial was no exception. That being said, the breadth and width of their failure is still rather shocking to someone who was EXPECTING it to be a rough ride. From a poorly coded phone app, ridiculous wait times for bill pay (they insist on making you wait a minimum of a week, no matter what, despite the old system allowing 1-2 days), new fees and charges (naturally), and the obnoxious integration of Zelle into the app (which kills your old account , if you had one), and the criminally poor communication about all of their changes, it’s a disaster all around. I knew it was going to be bad, but yikes. The app is a joke, everything is worse, not better, and costs more. Shifting my primary banking to USAA. Gave the merger a chance, but it is getting worse, not better. Not closing my account yet, but not holding my breath that it will get better. The new owners are acting like a bank, not a community credit union. They’re jealous of those sweet sweet executive salaries they see on Wall Street, and it shows.

I thought that with as much time as they devoted to supposedly making the merger seamless that things would go at least somewhat smoothly. I can’t even log in to the app to see what’s available or see accounts. I initially was able to try to put in my member number etc but then everything stopped working. Couldn’t even get the screen to work to type in anything. Tried the website and whatever phone numbers I could find and nothing worked. I was able to activate my debit at the atm finally. However I can’t keep track of my account at all if I can’t do online banking. The lines getting into the credit union were long and that hasn’t happened before. Presumably a lot of frustrated customers. I have seen any responses to the new members from the developers yet either. I really liked Schools Credit Union but this merger has me thinking about moving my money to a different credit union. I ,as well as many others apparently, want this problem fixed asap. Going to check out other credit unions over the next few days.

This app is so appallingly bad I’m legitimately considering leaving this credit union. Which is sad, since I’ve been a member my whole life. It makes me feel very nervous that access to my account is dependent upon a faulty, unreliable app. The old Schools app was easy to use, responsive, and straightforward. When I deposited a check, it showed up right away in my account. This app doesn’t even give an indication that your check was successfully deposited. On the old app, my husband and I could transfer funds into our shared accounts that would be visible immediately, but on the new one, we’re left wondering if the transfer went through for approx 24 hours. This new app has randomly prompted me to change my password, and then change it again, and then say something went wrong and not let me log in. To say this is frustrating is an understatement. With today’s technology, there is no excuse for such an ancient, temperamental app. I haven’t seen a new update for it in quite a while, so it doesn’t seem as if Schools First is bothered by this.

There are a lot of significant changes that were made between this app and the old app. It is obvious that it does the job to provide you with your banking options and statements but you have to take a WHILE to navigate if you want to use Zelle or look for a branch. This is something that was way more easier in the previous one. Hence getting a layout honed down would be great, especially if we use the app for Zelle, atm locations, card management and other things that we have to navigate through to get to. It is also not 100% user friendly. It took me two weeks or so to figure certain things out and I personally, don’t like that. In regards to the design, I would say it’s better, but need to focus on user mobility from the previous version to this one! You can’t expect everyone to know where things are especially if they are updating the old app.

This isn’t a 1 star app at all, but I just wanted to make a point. For years I’ve had a pre approval for a car loan in my face on the app and I finally want to buy a new car. So I clicked the link and went through the car loan application. It took me to the school first mobile website that didn’t function well and had very little information on it. I was approved for a loan but it gave me an amount and terms that were nowhere near what I wanted. I thought I might have missed something so I tried to go back and do it again with the terms I actually want. This time, I had to fill out a lot of information I didn’t have to fill out before. It was still jumbled and confusing. The site works like it was programmed in about 1999. I’m in the “submit” part of my application and it never even asked me what term I wanted. All of this for a pre-approval that is a full 1.4% worse than the dealer APR. Incredibly disappointing.

It is unfortunate to write this because clearly a lot of work went I to this new version. But no thought went I to retaining a very critical feature: the ability to automatically log in with fingerprint or facial security. You now have to enter in a password! The app works fine after that. ut such a core failure is like going to a steakhouse and being served a raw steak and being told it will be delicious once I finish cooking it myself. The old version had this ability so why write a new version missing this obvious and necessary ability? The credit union itself is excellent and I have been a member for almost 3 decades and recommend it. I wish I could say the same about this app.

I make complaints in the apps messages all the time because this is the worst banking app ever created. Why the heck did they change??? So first of IT IS NOT ADA COMPLIANT!!! Anyone with vision problems cannot use this app!! Colors are awful for vision impaired. 2nd Where is the pending transactions??? 3rd where is the transaction details? 4th why is there so much junk listed -how to turn off all the junk? 5th Zelle is totally a mess and hard to find 6th making transfers is just cumbersome. I don’t mind change but this new “upgrade” is the worst DOWNGRADE ever! I don’t think anyone who has ever baked tested it out. Do they even care they have like a hundred bad reviews? I don’t think schools first gives one little bit that they screwed up and the app stinks. Complaints don’t matter any more, customers have to wait on hold for excessively long times, complaints don’t get resolved…just a normal crappy bank now 🤬🤬

A couple weeks ago I went online to get my credit score and found that the information is not available. I called the credit union and was assisted by your rep. She reached out to someone else and that person was unable to find the information. My iPad is up to date. I checked under “financial tools “ and credit score is not listed. I have always used your info ; recently I received a letter from CalStrs indicating that they offer a free 12 month membership to Experian Identity Works Credit 3B. Is it possible for you to find the reason I am unable to access my score through my online account? I appreciate any assistance you can provide. Thank you

I delayed downloading the app, hoping the bugs would get worked out. I had enjoyed the website teases they sent via email - the site & app looked promising. But that’s where the excitement ended. How is this new mobile app of any improvement over the old? It is so clunky. Very un-user friendly. And it has substantially fewer transaction options than the old app. For instance, I paid my CC bill today and there was no option to enter a custom amount. Only the monthly minimum or the full amount. Come ON Schools First - This is child’s play. And you’ve digressed 20 years. I have been online banking for the past 15 years as I live in another state and I’ve been with schools first since it was OCTFCU credit union. What’s that tell you, in the fact their new app in 2021 is now making me want to consider a new FCU for the first time in my life…can we have our old mobile app back please?

Why did SFCU destroy what was a stellar app with complete garbage? I guess it had something to do with the merger. I love my Credit Union, merger or not. My branch staff care about members and they are consummate professionals. But this app is a disaster. The previous app was top notch: easy on the eyes, easy to navigate, made app banking efficient. The new app is a clunky monstrosity. In multiple places words and dollar amounts get jammed together so as to be illegible. Navigation is difficult and the interface color palette screams hospital rubber room. I now use my phone to go to the online site which still has the same look and feel as the old app. Whoever was in charge of this design switch should be doing something else for the organization. ANYTHING but design.

After reading some of the comments I was a bit worried I was going to look somewhere else for banking. Downloaded the app anyways. Can not confirm any of this issues. In fact the logins process was so easy. (Given that you already setup your account with the book that was sent to you a month ago or so) The app has a way to label purchases to quickly identify what they are ie: food or bills. People complaining are the ones that waited to the last minute to do this or the ones that tried too early when it was clearly stated that it would be completed nov 2nd. The ultimate test will be once I go in person to a branch office. I’m sure they will be as helpful as always.

I’ve been with School’s First for over 15 years and seen each of the apps upgrades this migration to a whole new platform needs work. From someone like me who is in front of a computer 10 hours a day the visual color scheme is too bold and and bright, it needs more muted warm colors less white. And on top of that had issues with maneuvering from one account to another with freezing and timing out. Extended cycling times between tabs and buttons needs to be fixed. For a bank to migrate a whole online platform, I would have thought these issues would have been tested more thoroughly before launch. Not pleased, that I could not access my accounts today. Please review and fix issues ASAP.

I’m hoping they fix some bugs but from what I’ve been seeing with the “all new revised app” it’s possibly worse than the previous. Super glitchy and very un-apple like in workings. Hangs up and long pauses between menus so you end up double tapping and it’s scroll past the next menu. As for Zelle it is still worthless with this app. Paid rent and then no confirmation. Went to see pendingzelle transactions and nothing. Waited an hour (Zelle works in 2 minutes at the longest), and nothing. So resubmitted and then a day later 2 transactions went through. $6k now out of my hands and at the mercy of getting back from landlord. Seriously Schools first needs to fire every single person on the app dev team and start fresh. Or just copy what chase bank has or something that actually works. This is very simple work and it’s being executed worse than I thought was possible. Just stop

I have been a member for years and I am very disappointed . I have had the regular old SchoolsFirst app for years there’s a few times were they have had problems with the app similar to today . This morning I tried logging in with it and it was not working because of my connection so I deleted it since I knew it was their problem not mine , it automatically downloaded this new version that won’t even let me log in. Every time something similar to this happens it is always when the bank is closed , can’t contact any member for help even every website for schools first is not working at all they are all down I wanted to try doing it online instead of on the app but no . I’m randomly left with no way to get my money today for who knows how long I have many groceries to get unfortunately it’s broken . This is one of the only problems I’ve had with this bank I really don’t want to end up changing banks

I can’t say that enough and actually feel sorry the the people out there that don’t have SchoolFirst as their bank. It is the ONLY Financial institution that you can have an actual relationship with and that will take the time, will make an effort to find solutions that work. They are the Best out there and I mean the BEST. I have been a member for 20+ years and can honestly say you are missing out if not a member. I find the app super convenient and am pleasantly surprised how much I’m able to handle a variety of tasks. HI 5 to the Best Bank out there and all it’s members!! Honored to be part of something so dedicated to its customers. Thank You SchoolsFirst !!

i’ve been with schools for as long as I can remember and have never had any issues or complaints and always spoke so highly of them for so long to other people. this merger and this new app is a complete step back from what I knew and loved about schools. the old app was very straightforward and this one seems like a ticking time bomb for overdraft fees and missing funds. I loved that with the old app you could deposit a check and see it immediately in your bank account but now when you deposit a check there’s no confirmation it was received and you have to wait to even make sure it shows up in your account. I get that it’s a standard for a lot of banks to do that but one of the best features of schools before was the no hassle and no waiting time. I really hope things can improve because so far I am not happy. love the new yellow cards though lol

There’s stuff that’s easier to do such as sending money with zelle and finding options to deposit checks though your phone, but this app is much slower in updating money spend/money deposited. Before, with the old app, my purchases and deposits were shown almost immediately no matter the time of day. With the new app, my purchase from 2 days ago haven’t shown in my accounts. Knowing as soon as possible would make tracking how much money is spent much easier before I spend more money than I thought I have lol. The features that are easier to find are very convenient though. Scrolling through the old page to find one of these features was annoying before, but now they’re easy to find and access.

Too many negative reviews about this application. I use the mobile banking app to check my balances and my activity nothing more nothing less my mobile application is not my only means of checking my bank account. The icons are big and bold and easy to read everything‘s at the touch of my fingers. Everything that you might have to call and speak to call center rep for can be done on the application, lost debit card lost credit cards temporary freeze on you debit card. What else do you need? It works, get over it , stop complaining about every little thing.

Please bring back what the old app had that made life easier: 1.ability to search for a Payee instead of having to scroll through the whole list, in Bill Pay, the Payee list, and Scheduled 2. In scheduled payments, it would be so much better to have the earliest payments on top instead of way at the bottom, the way it used to be 3.In Bill Pay please make this list alphabetical a-z instead of hit and miss, thatJust makes things more time-consuming I still don’t understand what the developers have been up to with this app, it is non-functional in a lot of ways and extremely frustrating to use

You are probably thinking I don’t like change. I do love change if it is better. But this new app has many problems just like LOGIX CREDIT UNION (looks like the same company made theirs). I have been using LOGIX’s Mobile app for deposits into a family trust, and complained to them about how theirs breaks down all the time, not easy to read, things missing, etc., and ACTUALLY CALLED THEM TO CONVINCE THEM TO GET SCHOOLS FIRST APP FOR MOBILE BANKING BECAUSE IT WAS FAR MORE INTUITIVE AND DOESNT BREAK DOWN LIKE LOGIX’s MOBILE APP. Give you an example; the old Schools First Ap has many deposits listed on one simple screen for checking etc. The new app has MISSING DEPOSITS. That is just one problem of many. I CANNOT BELIEVE SCHOOLS FIRST WENT WITH WHAT LOOKS LIKE THE SAME COMPANY THAT MAKES LOGIX’s APP! WHAT A GIANT STEP BACKWARDS!!! What Backdoor deal did that company do to win SCHOOLS FIRST OVER? WHATEVER IT WAS IT IS DEFINITELY NOT GOOD FOR CUSTOMERS.

Honestly, for being a banking service, this app design is terrible. Literally rate it a 0/10. Not only is the visual layout terrible, but this format is beyond inefficient. I work in technology banking and I can tell you one thing… Either SchoolsFirst cut corners and didn’t spend any money on the app (because they disregard client service), or they got scammed by whomever designed, reviewed, and approved this. This new app is unappealing. If they were going for simple, clean, and easy to use, THEY DID NOT HIT THE MARK. It’s so frustrating that they got rid of the old app that was so much better and forced us to switch to this one. I cannot stress how terrible this app’s format is designed. Please fire the app designer and approving manager because this project turned out horrific and I have no idea how it ever got rolled out to the public. PLEASE BRING BACK THE OLD FORMAT!

First .. eDeposits are gone on both this app as well as their website. That alone is a deal breaker since with Covid still rampant I’m not about to go stand in line at a local branch if I could, but I’m disabled and don’t drive so that’s out of the question. Second .. the welcome screen is in landscape mode .. but as soon as you go to log in it switches to portrait mode .. which is ridiculous .. especially on a tablet like our iPads. The app use to work in landscape mode and had eDeposits, and the website use to have eDeposits. Why on God’s green earth would they remove the ability to make electronic deposits in the middle of a global pandemic is beyond me! I’m afraid I’m going to have to remove all my money and move it to a modern bank that’s more tech savvy after 30+ years as a member 😡

I’m not sure why the credit union stopped access from the old app when it was working flawlessly. You guys should he ironed out this “new” white background update prior to removing access from the “old” blue/grey background app. Just insane to have to go back to the website access instead of a convenient app… and apparently even the website has issues… Did the new bloated IT department need some busy work to do and just created an unnecessary project to justify new expenditures? What a shame. Update: It seems the problem lies somewhere on the server side as the issues with the app somewhat coincides with issues with the website. I can say though it is slowly getting better.

I had been with Schools for 40+ years and never had any problems with their banking service in person and online. I am very dissatisfied with how the merger was handled with the difficulties that so many of us encountered . I do not like your on line app, I am asked to verify my account often with a number sent to me via email , have to find a pencil and paper to write that number down and then put it in to verify it’s me! And, it doesn’t always work . What’s up with this verification ? I pay many of my bills on line, with Schools it would be paid within two days days( if not weekend) . With your online banking it takes 3-4 days turn around time. I am not a very satisfied camper ! Will give it awhile longer to see if you can get all the “bugs” out of your services . If not, like so many that I have talked to , will be looking for another banking service .

I do not like the revised app. I have been with Schools first since the OCTCU days and I love my credit union but this new app is trash. It keeps thinking the same phone that I sign into the app with for the last Like year is a new device. It isn’t. And I had to go into the branch to pay my credit card bill because it was a day late and the app would only allow the minimum amount or the full balance. The old app was fine but whoever choose this app should not retain their position. And this company that developed it is trash. To many bugs and not intuitive enough.

Since the launch of the new app there’s been many issues and some features missing. Slowly there has been improvement to the overall app in regards to stability and adding features. There is no way to access rewards points link through the app currently and the budget and insights section does not work with credit cards, which defeats the purpose. Need to add ability to go to points/rewards site and add budget and insights compatibility for credit cards. Faster update and release schedule for the app would be beneficial as well.

When Schools Financial Credit Union joined with SchoolsFirst and we all had to begin using this app, it was so bad I nearly left the credit union. Usually, it just wouldn’t let me sign in at all. Even the employees at our local branch could not get me signed in. We finally figured out the app couldn’t be used with a VPN. They said they were working on that and they clearly have. I can almost always get on now, but it’s still very frustrating when I need to but can’t. Still, it’s a lot more reliable than it was 5-6 months ago. I hope it continues to improve.

SchoolsFirst made a lot of mistakes rolling out their new laptop and mobile banking apps. I offered many suggestions, wrote three emails, and the canned response I got was, “it takes a while to get used to change.” Really? The old apps were intuitive. The new apps not so much. 🤬 The vertical space allocated to each share type is ridiculously large on both apps and forces you to scroll down to eternity. There are many other mistakes as well, but I understand that the changes to apps were required because of their banking merger. It’s such a shame though that they didn’t take users input into consideration. Lastly, the rollout was a joke! I was forced to migrate to the new laptop app over half a YEAR before my husband and son! Timing was awful, communication was very poor. I love this credit union but HATE the apps.

There are changes made to this app that are annoying. My husband and I have 2 separate SchoolsFirst accounts and transfer money each paycheck to allocate our bills. The transfer notes help us to place our transfers accordingly. The new app has lost that capability, and I have asked numerous times to see about this glitch with their IT and they claim it’s resolved, but even when we remove the app and then upload it again, it still doesn’t work. It also takes a while to generate transfers between members, which the old app was instantaneous, so that’s a bummer too. I have to log out and back in to see any updated transactions. So all that to say we are not happy and wish we never updated the app:/

I’ve seen the developer response to this in other reviews. You obviously don’t understand the request! The 3 stars are ONLY because I love Schoolsfirst and have been a member since OCTFCU. I have all my loans with them for years. I have an iPhone and the bio face recognition STILL does not understand the app is related to schoolsfirst. I always have to select schoolsfirst from my list of passcodes to auto populate. Every time this app upgrades, it’s for the worst. The simple early versions with better color for visibility and easy access were perfect. I almost want to stop doing business with Schoolsfirst because other banks make accessing their apps quick and painless. Please fix this!!

The app does not use Face ID. Does not take my password I have to keep changing my password and rarely works. The app gets very slow and is not as intuitive the previous app. I was trying to use zelle to make a payment and the app kept timing out and refusing to let me make a payment said I had reached my limit when I never made a payment to begin with. I had to wait a few days and go back in and finally it went through. It’s not just the app but the new owners company does not seem as customer friendly. It feels more like a bank then a credit union. There’s more to say here but it will take to long. I’m hoping things will get better but right now the transition has been a nightmare. I might be moving my assets in the coming months but I’ll give it a little more time.

I have been a member of SchoolsFirst for about 3 decades. I was happy managing my money easily with the old app. After trying the new app, my first thought was that it was extremely cumbersome to navigate. I couldn’t find things very easily and moving money was harder to do. I gave it some time to get through the initial learning curve and change. I can honestly say it’s still cumbersome and not user friendly and find myself complaining out loud every time I use it. The UI should be improved from function right down to the basic colors.

In the past I have never had problems with the mobile app...until now. I have been a member for sixteen years and have been very happy with Schools First. It has been VERY FRUSTRATING as I always do my online banking through my phone since I do not have access to my computer at all times, especially when traveling. I have already sent a message to tech support and received a reply saying to delete the app and upload again. IT DID NOT WORK. I am still getting logged off the minute I log in. My phone is updated a question also asked by tech support. I do not want to change banks but if this problem is not fixed I will be left with no choice. What are you doing your end to fix these problems that I keep hearing your so called valued customers are still having?

I’ve been with SchoolsFirst for about 10 years now. The previous app version did everything it should have and did it well. The updated app is so disorienting and added steps into almost every process which makes it more confusing and harder to use. I’m all for quality of life improvements and a facelift every once in a while. But the whole thing has changed for the worse. I don’t want all of my accounts in one drop down tab. I want them separate because they are all for different things. Transferring money added an extra screen to put the dollar amount t instead of having it all on one page as it should be. A lot of questionable stuff. Not a fan

I worked in banks before and I noticed how all the other banks are for profit without helping the customer. But School First is more than a bank. To me and my family there are part of us. Ready to help in any way. They care for their members and ease our way. Me and my family are so bless to be part of the community that care. I cannot thank them enough for all they are and for everything they do. The customer service is above and beyond words. Professional, respectful trustworthy and kind. And so much more.

Most of this app is very user friendly & easy to access whatever info you are looking for. However, searching in the checking account for past transactions & deposits is not user friendly. For the most part, I’ve been unable to find what I’m looking for unless I manually go back through my account, the search tool does not work. I’ve tried using various methods & parameters but, at least so far, I’m rarely able to access what I’m trying to find. The original search worked easily & quickly, perhaps newer isn’t always better.

What is wrong- 1. The heads up email was only a measly two days prior 2. My new address in the new app isn’t a “valid address” 3. Slightly annoying with the amount of text validations. Why is it worth it? 1. Boatloads of more features in my opinion 2. Perhaps it may be more secure with new and more modern programming 3. The developers are trying and actually listening to what people have to say. They are making changes What I would like to see 1. While the ability to mark a charge on your account as a certain subject(ie: car insurance) is already there, make it so you have the option to mark all future charges of that same charge automatically. (IE if I shop at the same grocery store, it will automatically categorize that charge each time as groceries). And then this way you can create an automatic expenditure report after only a few months of marking your various purchases.

I’m a firm believer in “if it ain’t broke, don’t fix it”, and I really wish schools first would have embraced that philosophy in regards to this app. In my opinion the interface is worse than the previous one, and not user friendly. Additionally, it doesn’t save my password information, even though I set it to remember my password and use facial recognition. And most annoying, it won’t allow me to pay off my full credit card balance whenever I want…that’s unacceptable. I used the old app up until I was forced to change over, and I’m wishing it could still be used. Please redo this app to be like the previous one in looks and functionality. So disappointed in SchoolsFirst for signing off on this awful app that makes managing finances more difficult.

The new updated app is the worst ever. I have had to download it and delete it and try again 3 times. It doesn’t work more than half the time, and it’s not user error. It takes too long to log in. The layout is horrible. Change is good if it’s better but this is not. I have to click everywhere to find the balance on my loans. I have to click too many places to pay a bill. I have been a member for 27 years and this is the absolute worst system update. I need easy access to my money. Simplify and streamline in today’s world, not make it more complicated.

I don’t normally write reviews, but given the number of complaints I felt compelled to say something in favor of this app. I was reluctant to download the updated version of this app due to the bad reviews, so when I got a new iPhone I was left with no other choice. Once I did, I immediately noticed the difference in the aesthetics. My account balances and transactions consist of a larger font, which is easier to read. The information is neatly organized so checking my account balances and transferring funds is real easy. This app makes online banking very convenient for me.