This is one of the few apps where I can pick up my phone, open the app, look at it, and hit the ground running. So easy to use. User-friendly transitions between accounts and services. I don’t even have to take out my computer anymore. I do it all through the app. Thanks folks!
So they update the app but after logging in, the app doesn’t tell you basic information the previous version did. Information like due dates for credit card payments. I really cannot wait until the card with this bank is paid and I can stop using it. Technology is supposed to make things easier but this bank does exactly the opposite. I can’t even make payments online due to glitches in their system, and when I called about it, I would be directed to the local branch who has zero control over the app or online services. Even though I called anyway, the branch stated there was nothing they could do. So now I’ve had to resort to mailing paper checks to these “geniuses”. Avoid them and find a bank not in this “Safe” family of banks.
I’ve used mobile banking with SHCU for years and I despise this update! I can’t do anything with out having to answer security questions. I do not plan on using this app anymore than absolutely necessary.
This app does what it says it will do, but it would be so much more convenient if it had thumb (or facial) authentication so that I would not have to look up my password every time. I don’t understand why they miss him opportunity to add this feature when they are upgrading the app. Every other bank I deal with has it. Also, I originally downloaded the self-help federal credit union app. When I complained that it did not work, Self-Help told me to be sure that I had not downloaded the federal app. That solved the problem, but it is very confusing because they share a logo, and the federal logo is the same color as the previous app I used! So just be careful to be sure you were downloading the correct one. Truthfully, I have no idea what the difference is, but they are not interchangeable. Having said all of that, I am glad to be doing business with a socially responsible financial institution.
For the past two months I’ve had nothing but issues with this app and bank. Payments are continuously being denied when I have plenty of money in my account. No one is available to speak to over the weekend. It’s ridiculous and an inconvenience. Now here it is Monday and I’m in the medical field and it’s hard for me to call to get my account looked at and fixed and why my account is declining payments when I know I have the money in my account. The app isn’t completely bad but there needs to be a lot of changes.
Really glad that the CU has an app that has almost all the functionality of the browser site. Unfortunately the mobile deposit isn’t working at the moment - it keeps telling me ‘User registration is disabled’ - though I’ve used it before without issue. The deposit limit could stand to be a little higher as well. Otherwise, a handy app to have on the go.
I’ve resorted to using a browser for my mobile banking needs since the app just hasn’t been available enough for it to be helpful. I’ve come across the “application is currently not available” message more often than not. The function for check deposits hits a glitch frequently so it’s not uncommon to try the same process two times. I love the credit union but I gave it 2 stars as this app’s malfunctions leaves a lot to be desired for on the go needs.
There are two SHFC apps in the App Store. Both were last updated 7 months ago and neither of them work. A few weeks ago, while traveling, suddenly I couldn’t access my accounts via app or online or even the automated phone lines. I had to call and get a “reset”. This is why I have to keep a checking account at a big bank too because I need to deposit these checks somewhere. Self Help please remain competitive and help yourself to some up-to-date digital strategies.
I have downloaded /deleted this app several times. I am entering the correct credentials because there is no error message coming up telling me that the information I have presented is invalid. After I put in my credentials the app closes. I was able to use the app before with no problem, then all of a sudden I can’t open the app. There are a lot of kinks that needs to be worked on regarding this app.
This app is pretty good and I’ve been satisfied with how it works. I only wish there was a feature to have a notifications sent whenever there is a change on the account. Whether that be money going in, money going out, money being transferred, etc.
One day the app works the next minute it doesn’t. Always the same error message even when your information is correct. Even when you try to go onto their website it’s the same foolishness l. Nobody has time to find an atm to look up their balance all the time. Fix it!
I loaded the app and it does exactly what it should do. It is easy to use as any other mobile bank app. The only thing I would change is the ability to use landscape screen on my iPad.
Would give this 1 star, except it works properly about 10% of the time and I like the interface when it does. The other 90% of the time I get the error message "cannot contact server". Very frustrating!!! I'm trying to do mobile deposit because I work night shift and sleep when the bank is open.
The new app. does not recognize my log in ID. Please fix this. I’m assuming I would use the same log in that works on my desk top PC and the old mobile app?
I no longer live in the area where I opened account so I rely heavily on the app to track my funds . It’s been down for the last 2 months and when you call them , they either say they were not aware or it’s been fixed …… NOT ! So frustrated with them !
Here lately this app isn’t correct in showing whats actually in your bank which then leads to overdraft fees money was taken from my savings just because the app said i had money
The app never gets updated and rarely works. Pretty much have to stick to the browser. Only thing the app is good for, most of the time, is checking balances….if you can even get into the account.
Can’t even get into the app. Just states “this application is currently unavailable” but hasn’t been updated in over a year. The least reliable banking app i’ve ever used. Please update.
ES UNA APP QUE NECESITA DEMASIADO TRABAJO!!! A CADA MOMENTO SE CAE Y NO FUNCIONA TENGO CUENTA EN ESTE BANKO Y AVECES QUIERES ENTRAR A TU CUENTA Y WOW!! APP SIMPLEMENTE ESTÁ CAÍDA Y NO FUNCIONA. Y no es una vez que me a pasado son demasiadas veces SI ESTAS EN UNA EMERGENCIA QUE QUIERAS TRASPASAR DINERO DE UNA CUENTA A OTRA POR ALGO Y LA APP NO FUNCIONA TEN UN PLAN B”!! POR QUÉ ESTÁ APP!! No SABES CUANDO VAA FUNCIONAR BIEN
There are 2 Self-Help apps. Both appear to be the same and both don’t work. I put in my password and username from their website - doesn’t work. Use the “forgot my password” button and it doesn’t work - keep spinning like it’s trying to connect. The 800 number is closed for tonight . It’s their regular 800 number where it takes forever to get though during the day. Time to change credit unions.
NEVER available, doesn’t work, invalid credentials which I have been using for 25 years!!!!AND now the credit union I normally use where I live will NOT accept deposits for SH. I think it’s time to change banks
Revised review: 3-12-18. After using the app for a bit, it is not optimal on iPhone platform, but fine on the iPad platform. At least for bill pay functionality. On the iPhone, bill pay is tiny and difficult to navigate. For some reason, bill pay lags when you try to access it, but once there it’s functional. As indicated previously, bill pay is my primary use of the platform. Previous review: I’ve banked with the CU for nearly 20yrs now. Most using on line banking. The previous app worked extremely well and was easy to work with. This new app, not so much. Bill pay is terrible, and is my main use for the on line banking. It’s difficult to see and work with. It’s nearly if not entirely identical to what you see on the online version.
Self-Help CU Mobile Banking App is for members of Self-Help Credit Union. Available to all members, this app is safe, secure and convenient. Check balances, view transaction history, transfer funds, pay loans, make deposits and locate branches and ATMs anytime, anywhere. Features: - Real-time transaction history for loans, checking and savings integrated in one location - Transfers: account to account, scheduled, pending ACH and check withdrawal transfers available - Online Services: E-Statements, bill pay, check order, member alerts, loan application and tax information - Mobile Check Deposit: simply take photos of checks to deposit them - Locations and ATMs: find branch locations, hours, contact info and identify ATMs - Get a credit card cash advance or make credit card payments - Quick Balance without logging in - TouchID authentication login available Safe and Secure - Self-Help CU uses SSL (Secure Socket Layer) encryption to protect data communication across all mobile service provider platforms - Change online ID or Passcode FEDERALLY INSURED BY NCUA Please check with your wireless provider for web and data access charges. Questions & Answers - If you have any issues with our app, call us at 1-800-966-7353 - To become a member of Self-Help Credit Union, go to www.self-help.org/join
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