My company has recently started using this app as our time clock also. I would like to be able to view my time log from previous weeks. They seem to disappear after a day and it only shows times from months and months ago. Thanks in advance if there’s anything you guys can do to fix this!

3 months ago, Sabyr and Charlie

Repeated App Download

I just started working for this company about 2 1/2 weeks ago, they use service auto pilot to check in and out of locations where we do jobs at. Since having to use this app every night I work for this company I at least have to download it maybe 3 to 5 times a week, SMH. Please get the glitches out of this app so I don’t have to keep downloading it every night, that I am on a job. It’s ridiculous.

1 year ago, chris388765

Fraudulent charges

Don’t use service autopilot unless you want them over charging your account with services you never agreed on. I’ve called 3 months now 2 of those months they said they would refund me which they never did. This time around this month I was hung up on. I was sent straight to voicemail as if I was put on a no call list. And they will not answer my emails. Good job becoming a multi millionaire by fraudulently charging all your customers.

4 years ago, Bobbybb88

Okay

Does everything it says. Does not do it all well. It’s lawn service history gets in the way. We are commercial building service provider not lawn care. It doesn’t have easy P/L reporting by job. Lot of tools for hours bid vs hours used reporting. Not so much for T&M work which is our bread and butter.

11 months ago, Italia476

This app is life

You can do so so much with this app! It’s amazing how SA let’s you run your business from your phone. Manage jobs, clock in and out, payments, plus sync everything back to the home office.

3 years ago, Wes Perry

Love it!

This whole system has made everything in our lawn business so much smoother! We’ve used SA for the past two seasons now and we couldn’t be happier. Thanks for all you guys do!

8 years ago, Jooeeeeee

Nice app

Most of the time the app operates well. I do find that it can be difficult to scroll up and down at times and estimates can freeze so you can not scroll down to see your work. I would like to see in an update.... The calendar needs to have a graphical type interface where the appointing time span is represented by colored boxes like most other calendars. The invoices need an option to NOT show all your products on it and still include them in the invoice total. I do not think every customer will enjoy seeing two pages of our parts we used on their project. It's a waste of paper and super confusing to them. The estimates send out with total price for the service with parts included so why does the invoice show the service with every single part you included on it as well. A single line on an estimate with a price turns into a two page invoice for that single line. I quote multiple line items and often win each line item. I go to print these invoices after I have to make sure I have a lot of printer ink and paper ready to go. Overall, the app for SA operates well but I think there is room to improve.

7 months ago, I.Wanna.Die.mp3

Quality of life improvements

Needs to minimize ui elements…previous app was minimal and easy to navigate versus this has horrid navigation for its menus and as well doesn’t support simple features like multi select of files or pictures…needs a lot of improvement

5 years ago, Maxsontrio

Runs my company

This app has truly in abled our company to scale. I would never start a lawn service company without it.

2 years ago, DrewliusDR

Terrible App

App is buggy as all get out. Pictures don’t show in job history forms. App constantly bugs out, logs you out. Doesn’t properly send forms to office staff. I would recommend trying another service before using this one.

4 years ago, beau beau 19

How do you start an account with them

How do you start an account on the app

1 year ago, cdh2k10

Poor app

Very glitchy app. Luck to get a whole day’s use out of it with out having to delete and reload app. What are we paying a monthly fee for when the app doesn’t work?

5 years ago, bigbossrick98

Awesome / Helpful / Easy to Interact With

Made Managing employees easier. Very helpful app. I highly recommend it.

3 years ago, 12310875

I wish my company didn’t use this app

Very glitchy hardly works at all on iPhones gets multiple error codes every day have to reinstall the app pictures don’t sync to the computer

3 years ago, braden.nicoson

Ridiculously buggy

Great features, and all the management side stuff works great. But the app is terrible to use. It’s constantly bugging out and can be a pain more than an asset

5 years ago, Jusing45

Needs an update

Doesn’t fit the new iPhone screen so can’t access all features.

5 years ago, Joe Swansonson

Not working

The app has stopped working with IOS 12 on the iPhone X. The home screen to log in seems to be off calibration.

1 year ago, trickedoutbit

trashy

constantly taking you to the wrong address when using map function

5 years ago, tylaxon

Won’t work

Screen calibration is off with IOS 12 and won’t work

2 years ago, Gordon the great 1

Worst app I ever had to use

It’s bad glitch, Bug

4 months ago, Frodochips

WARNING. DO NOT SIGN UP, THIS COMPANY IS DISHONEST.

Online sign-up was easy. We tried the software out for several months, and don't have any particular complaints about the product itself. We ultimately decided to end our subscription due to it not being a good fit for our company at the time. Canceling was immensely frustrating. There's no way to end your subscription either in-app or online; you have to call-in to customer service, which we did. By the way, the "click-to-subscribe, call to cancel" subscription model is illegal according to the FTC. Then, 4 months later, I discovered that Service Autopilot had continued billing us. Again, we called to cancel, and requested a refund for those 4 months. That didn't cut it for Service Autopilot. They requested another phone call so that they could again receive "verbal confirmation of your (cancellation) request," for "security reasons." Of course, at this point we'd already given them such at least twice. They also demanded that we fill out and return a cancellation form, though they were seemingly incapable of sending it to our simple gmail address. The form never got sent, but thankfully the billing was stopped. We still haven't gotten our due refund. Every time I get close, the customer service agent assigned to my ticket ghosts me. I will be soon serving Service Autopilot papers, out of principal. Shame on this company for it's deceptive, abusive, and parasitic actions against the small businesses of America. I'll see you in court.

8 years ago, AncilMac

Functionality

This field service software has a lot of bells and whistles to assist in the daily workflow of any service organization. Maybe these things are in future releases, but I would like to see the following from a management perspective: Improved employee time tracking Automated task settings (i.e. Marketing, reminders, lead follow up) Management functions in smartphone apps to mirror desktop

8 years ago, Writer in 205

Really good, can hopefully be great

Despite what another reviewer says, you can add a customer in the field with this app... That aside, I think the app is too good to not make a couple of changes that just make sense. First, when you go to Leads, you should see an alphabetical list of the leads. You shouldn't have to enter a couple letters of the lead's name. What if I cant remember their name since I haven't even done business with them yet. Next, you can't convert a lead to a customer via the app. A mobile user with full permissions on the desktop version should be able to do this. I was mobile this morning and wanted to do this and that's when I decided to write this review. Overall this is a good app. Service Autopilot is a great product and the app should be great too. My short experience with them tells me they will continually improve upon it and I look forward to that!

9 years ago, Pyridan

Great app...when it works

This app is a great tool for SA users in the field. The user interface is nice and has a lot of features. If you like Service Autopilot in the office, you will love having it available in the field. Two major issues: 1. It rarely works for me. When I open the app and try to login it tries to load for a while and then just kind of times out. 2. When it does work, it definitely seems to need a data connection. One of the features I thought I was getting with the app was the ability to update the phone when possible but still maintain functionality when away from a cell tower. That doesn't seem to be the case. One minor issue: There seems to be no way to get navigation instructions to a client unless they have a job or "To Do" dispatched. Kind of frustrating when you just want to drive to their house. But I might be doing something wrong.

9 years ago, Ryan_Chipman

Great Product

Service Autopilot is making our business easier and more productive. We started using the program 2 years ago, and it was exactly what we are looking for. The service is great, the training is great, and the people are awesome to work with. We also love the fact that they are continually developing better and new functionality.

9 years ago, Aaron Suttenfield

President

We have been using this app for our crews for the past few months. It has improved our companies ability to track when our crews show up and how long they are on a property. This helps make sure we are profitable. We couldn't do our job as easily or as well without this app!

8 years ago, Jymie c

Service Autopilot Pro Version

Since upgrading to the Pro version, using the marketing feature and the GPS tracking has proved to be very beneficial to our business. If you want to see substantial growth, this software will help you achieve your goal! Thank you Jonathan for the superior product!

8 years ago, Quality Choice

You have built something truly exceptional

This app and SA has been and continues to be one of the best decisions I have ever made. Thank you guys for all the hard work you have and continue to put in. I'm excited to see what you do next!

10 years ago, Angry but not surprised

Love it!

Just got a chance to run this app yesterday. WAY better than using the browser on your phone. Super easy user interface, responds smoothly an quickly. If you're using Service Autopilot, you will love the app.

9 years ago, Scott721

Landscaper

This app is helpful in the field, although it would be nice if I could access more of the customer's account information, such as; billing and invoicing or adding a new customer from this app. I hope for improvements in the future.

8 years ago, kickin'grass

Does NOTHING

If I'm wrong please someone tell me I would love to see this work it just has a place to log on and that's it don't know if you're supposed to start an account elsewhere because there is no instructions even after going back to the App Store there's no instructions any place.

1 year ago, Frustrated User 73

It’s ok when it works right

My job uses the app so I’m stuck with it.the updates are few and far between.by the time they have one available,the app is barely functioning.and support is non existent.right now i keep finishing jobs,closing them,starting another job,then going back and the other job is still listed.fix it already

9 years ago, Jrodawc

FINALLY!!!

nuf said...

3 years ago, Aaron D Fox

Scammed!

I had some questions based on some youtube videos I watched and asked a sales rep. Once I found out the prices I was super uninterested. The sales rep asked if I would at least watch a free webinar, which I agreed to do. At the end of the webinar I was sent a 20% off any subscription which made the price 77.60 a month and took the deal. Setting everything up was a nightmare! Absolute nightmare! After spending solid 5 days getting everything set up, we started primarily using service autopilot. It’s not much different then other programs out there. 1 month into it I get charged $97.00 for the 2nd month, which is not what I agreed upon so I called support and was told that the offer was for 20% off the first month, which is not what the coupon stated! Told by support that there isn’t anything anyone could do other than cancel the subscription. Complete waste of time setting this up to be charged a different amount then what I agreed upon. I would’ve never canceled with the other company and now have to switch everything back!

Description

Service Autopilot’s new and improved field service app will put you in control of your time, scheduling, expenses, employees, marketing, profits and sanity. Over 15,000 users rely on Service Autopilot as their cloud based full business system to run and organize the daily operations of their business. Service Autopilot will help you: 1) Grow your business 2) Organize your business 3) Maximize the profits of your business Mobile Features (partial list): • Scheduling & Invoicing – work your schedule, book one-time & waiting list jobs, invoice and receive payments. • Client Management – view past & upcoming jobs, installed equipment, to dos, calls, attachments, and more. • Leads & Estimates – create leads and quickly generate estimates for prospects or clients. • GPS Tracking – know where you team is and for how long. • Time Tracking – maximize productivity, automate timesheets, minimize drive and non-billable time. • Signature Capture – capture signatures for work orders and invoices that require approval. • Text Message and Email – send appointment reminders and job updates to your clients. • Credit Card Processing – get paid at the job site and accelerate cash flow. • Image Capture – take and send job site before and after pictures. Additional System Features Include: CRM Full two-way QuickBooks sync Advanced Scheduling Routing & Mapping Job Costing & Reporting To Do and Call Management Estimating Integrated Websites Invoicing & Billing Credit Card Processing Time Tracking & Time Cards See our website for a full list Continued use of GPS running in the background can dramatically decrease battery life.