Every time I exit the app I have to completely log back in even though I put down “remember me” constantly have to put the company ID back in and it’s very irritating, I shouldn’t have to log into the app every time I exit the app it should stay logged in
Map view of jobs doesn’t work App locks up when loosing connection Notes are lost often, end when pictures are there Can’t upload photos out of order Can’t delay notes until later-hurts productivity
This is so time consuming has still many glitches and will not let you go to the next step until you enter the information it’s asking and the it does not save it. Terrible waste of valuable time whom ever released this need to get fired.
When using an iPhone, all the controls at the top are shifted up and makes it almost impossible to use tap on. You can even see the ServiceBench logo shifted up into the iPhones notch. Also when you tick the box (remember me) for login, it doesn’t remember you. PLEASE UPDATE THESE THINGS.
What a waste of time Takes 20-30 minutes more on every call Technician does all the work with no support Requires customer to be there (seldom happens) instead of a quick in and out lots of useless pictures. Hate the changes please put it back. No consideration for no or poor cell / internet For rural services
Your Network. Mobilized. Power up your technicians. Armed with the ServiceBench Mobile® app, techs can quickly process onsite jobs with ease. Full Features Technicians Need. When using the ServiceBench Mobile® app, your field technicians are empowered with all the required tools to do their job in the most efficient manner all while providing world class customer service. No Internet? No problem. You can work all your jobs offline, too! Guided workflows ensure that tech collects necessary data and provides status updates Keep connected to the customer throughout the service experience with notifications, tech tracking and surveys* Generate customer invoice and process payment* View all jobs, daily schedule and route details Turn-by-turn driving directions supported within your favorite mapping app View all stored customer contact phone numbers with on-click calling capability Search and view service history* Attach and name pictures Touchless features such as eSignature to promote safety Compatibility Requirements: Mobile app users must have existing log in credentials in the ServiceBench System and must be utilizing service jobs. For more information visit www.servicebench.com *May not be available in all regions.
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