This APP is Horrible & SC entire system is worth $0
Still needs BIG BIG improvements. It would be great if as owners we can do everything on this app as we are doing on our PC. For now this app is waist off time for higher up personnel in our company. PC still needed. Also Service Channel system is not for daily Check In/Out of employee that do work at the same location 365 days per year. Service Channel will SWOMP YOU with 365 Work Orders codes/numbers per year for your employee to enter each day. It’s a complete JOKE!!!!!! YES that employee that works in the same location every single day needs to waist his time entering different WO# each day. Plus when your using a phone from that location it will take you 2-3 min to Check In/Out going through all the stupid promos etc...... NO THANKS SC
I use this app on nearly a daily basis/ multiple time a day. Today when I get partially through entering a new work order I keep getting an error message reading “ no issue list is available, please load it through issue list converter.” These are generally open ended items that I hit “next” for when it says: “other-describe problem in detail.” Then on the next page I do just that for our maintenance dispatch manager. Now it won’t let me past the error message and renders this app absolutely useless to me in the field. Please fix what was formerly (as of yesterday) not broken...
The whole point of the app is to be able to upload pictures when I create a work order. Not only can I NOT upload pictures but I can’t create a work order because I can’t get pass the “upload pictures” section when creating a work order. Useless. Also it worked before a previous update. Most recent update did not fix.
SC charges contractors whose customers utilize this app. It’s a nightmare to use and prevents you from submitting an invoice the day work was completed. If location does not confirm work same day, you are forced to date your invoice invoice the day of confirmation or auto escalates. This system makes paperwork triple as techs have to write up invoice, then check out on app and then office has to input invoice. A real nightmare!
Terrible platform. Our company. We’ve lost thousands and thousands of dollars
You’d be better off not associating with this platform, If you’re a owner operator business person. If you are a corporate employee and like playing on the computer punching buttons, and don’t mind taking a five minute job and turning it into a five hour job, this is perfect for you.
The app is great but had login issues the two times I tried using it today. Had to close the app and reopen, then it worked fine. Uploading pictures was easy, opening a ticket was fast, and checking the status of open tickets was excellent. Should build an iPad app for retail stores that use those on their floor.
This was a great app but after most recent update when I try to put in a work order it tells me there is now provider for the work I am requesting. Obviously there is a bug because there are providers. Now I have to login at a computer to put in the work order!! 😡 Please fix this soon!!
I don’t understand how big businesses’ use this app and SC to get work done. It’s supposed to help increase productivity, communication and record keeping, but recently it constantly drops my access making me have to go to a desktop PC and regenerate a mobile access code. It seemed to work ok before, but since the start of 2023 it has turned into useless time wasting garbage and I have to constantly get on their website and chat with them about fixing it. Really shouldn’t take this long. Time is money! If you’re in the market for an app and service that will make your business more effective, search elsewhere!
Create, search, and edit Work Orders anytime from anywhere to minimize the time required to get your WOs completed. Proposal review and actions on the fly. Conduct on-site inspections of your locations with Site Audit Manager. Search Work Orders By: • Tracking Number • Work Order Number • Purchase Order Number • Location Keyword Reassign Work Orders Filter Work Orders by Status Exclude/Include Supply and Maintenance Categories in any list Edit Work Order Details: • Status • Priority • Schedule Date • Trade • Provider • NTE • Purchase Order Number • Description • Category - Notes - Photos and Attachments Proposals • Approve • Reject • View Details • View Photos and Attachments • On Hold • Assign Site Audit Manager Simple and thorough capture & centralization of actionable intelligence on location and equipment condition. Ensure consistent and comprehensive location audits, by anyone, through • Rapid, on-site capture of facility condition • Cross audit decision support • In-audit submission of work orders • Conduct audits for facilities, safety, loss prevention, construction punch lists, etc • No auditor training required Please Note: Site Audit Manager requires an additional license.