ServiceTrade

There is always a lot of bugs on the app. But for the most part it works well - if you have patience and know how to work around its difficulties

I have been operating my company for four years with this app. It has certainly had its bumps in the road. Overall though when I had any issues the technical support team has been unmatched in communication, customer support, and resolutions of said problem. I handle all of my customer’s work orders, invoicing, quoting, and overall operations with this tool. It keeps things organized once you learn how to navigate throughout the browser. My customers love this format because of the transparency it creates for my company to theirs. It’s also a great tool for being able to go back to history and revisit any problems (as long as you train your technicians to be use it in this manner) which keep’s customers confident in the contractors consistent reliability. I would definitely recommend this app.

Used this software for over 2 years because of workplace. Crashes a lot. Too many bugs. Tons of issues with the clock in/out usability and syncing. Updates a lot which might fix a bug but then introduces others. App is really bad. Displays weird sometimes, lags, missing information on a lot of pages. One huge problem is if it has a bad connection you can fill out job items for a work order and then close it out and it will close out the job without any work items attached AND IT DOES NOT TELL YOU THIS potentially costing you a lot of money. Service trade mobile severely needs a face lift.

If you are a Commercial HVAC/R entity, Service Trade and the entire company behind it will improve everything about your company. Be patient, train your office staff and mechanics inside and out. If you take the time to do this one thing you will have made the best decision for your company you will ever make. I took my company from seed to sale with it. Running hundreds on mechanics this is the only way to do it.

So about 6-9 months ago they released an update that crashed the app every time you tried to upload a picture to an asset. After countless back and forth with the representatives the issue to this day hasn’t been resolved. It got so bad that our company bought a whole new digital forms app just to upload photos. I’m pretty sure this app was sold to us as a way to be more efficient…but it’s the opposite. It’s actually costing us more money because now we need TWO APPS the do the job of ONE.

every 2 seconds the app tells you to go to settings and give it permission to access location data. it won’t let you go between pictures and ServiceTrade because as soon you too tying and the keyboard goes away, you be to cancel the pop up for location Data.

This app is terrible. Doesn’t keep track of clock events. Bugs out or goes down many times so you are constantly removing the app and reloading. It is slow system using a web browser. My company move to this app a while ago and it’s been a rough go ever since.

Very cumbersome and clunky and what I would consider to be the opposite of user-friendly. If this is all we can come up with we’re in trouble

Honestly it’s not too bad (the update).. it’s clear and easy to use. Don’t see what all the fuss is about.

Not worth it, bad CSR, app is unreliable, and have to pay extra for services that must be included if you want to run your business right. Don’t do it.

The most recent update causes the app to crash on iOS 14 this happens while it’s starting up. Please fix.

this app is bad. i type comments and deficiencies that magically disappear. why do it once when you can do it three times? always crashes. doesn’t update my schedule. just overall not very good.

Game changer

This is so bad. What did you do? it took well over a year to FINALLY tweak out MOST of the bugs from the last major version. What do you do? Decide that version is running well so let's FLIP IT ALL UPSIDE DOWN. Who cares about the pretty colors. You destroyed this app. 1) it's way slower. 2) everything essential takes MORE clicks 3) too bubbly and poor use of space. Seriously. I want to know why. 4) why would you grey out the dates between jobs? Shouldn't a technician be able to easily see when the day changes between jobs? What the hell is the point of this? Why am I doing additional scrolls to see how many techs I have with me? Why am I doing extra work to get directions? Why is it hard to differentiate what day you're looking at? Why does it take 5 minutes to load your schedule? Let me go back. Please.

Less features? More complex and also more confusing? You should definitely make it an option whether or not you want to use this new garbage app or use the old app, which worked great mind you. Should DEFINITELY not try to fix what isn’t broken. You have made it terrible. Only reason this review didn’t get a 1 star is because I’ve used service trade for a very long time and it’s been great until now. Also, getting rid of the map was also a terrible choice.

The new version of the app is terrible. My routes don’t always load, then some disappear, and some just don’t show up at all. The old version was better for sure. It was nice to see, on the old app, who you were working with. Now you have to take a lot more steps to see that information. Too bad you had to change a good thing.

The new update has made ST even slower and laggier than before the update. They got rid of the Map feature which I used to plot my daily work routes. Customer service advises that they gave out a survey and “no one” liked the map. So I guess EVERYONE hated the map feature. Either way it’s not a good app. Only use it because it’s the company’s way of scheduling.

I have to uninstall the app and reinstall it just to be able to open it more than once. Every time I exit the app, the next time I go to open it the loading screen just stays loading. It’s the epitome of a time wasting app. Can’t stand it. Fix it or go back to the old version. This is absurd for a business to use

I agree with the previous review 100% The app is not eye friendly and everything is too spaced out. Dates need to be darker and the app doesn’t update well at all. And it doesn’t load new jobs. It just spins and thinks. You actually have to delete the app then reinstall it for an update. Please fix these issues!

Need better service.... Pictures to slow to upload into the profile and kick me out the most the time

Like the new update! Really easy to use with great features!

Every time there is an update it is less user friendly and has more bugs than before

Don’t update unless you want a total new layout ... i don’t like it wish I can undo it

Point blank new update is awful. Only thing that needed to change was having access to do paperwork from iPhone (which I have) or Android. NO MAP??? That was a huge help for the business I’m in, huge disappointment it’s no longer there. Wish I could go back to older version.