I would really like to see this app optimized with the iPhone X and the notch, right now a white line appears at the top of the screen covering the time and icons in the top section of the screen, besides that this app is a good tool for me to keep updated on my workplace’s comments and stats
I have reviewed all my comments yet it still shows I have unread comments. I have gone in and specifically selected them all as read both in the app and online and it clears them. And then when I refresh the comments on the app they all come back as unread. I have also deleted the app and reinstalled it, still not fixed. This has been going on for about a month or so.
Hello team The apps counter doesn’t match the counter on the site itself; for example the counter for my area says 85 in the app and 103 on the site, can that be looked into please? Thank you
For almost 2 weeks now it won’t show any new comments or surveys, it says there is 21 unready but they are all ones I know I have read. It would be nice if it were fixed!!
We have had quite a few customers try to share their experience with us over this “app” and we aren’t getting them and there not showing up. I have seen confirmation pages and given our free food for our happy customers doing them, and still no results. They fail to update and fail to respond
I’ve had to be repaired every week sometimes twice a week for the last month. I thought when you had an update it would fix it but it didn’t. It’s very I convenient that I can’t stay updated with current scores and comments.
Latest App update removed the alerts and reports link. The app doesn’t seem to show the latest surveys without going to the actual website. INCONVIENT!! I used to get it all with the quick links. No point in having the app if i can just log in on the website.
Slow to load, tag an issue and I can’t resolve without going back and then back to issue. So frustrating to wait for it to load. Feels like I’m using dialup again
This app is so terrible. I hate that I have to have it for work. When in cases it constantly loses my custom response. Can’t use the date filter function when looking at cases, screen just goes blank when scrolling.
app runs like it hasn’t been updated in 10 years. every time i open it, i have to restart it to get rid of the pop up messages. i can never resolve cases through the app, i have to log in to the website. almost everything takes forever to load. i know they have the money to fix it - just seems like they don’t care to. super annoying.
Reading comments? Easy. Resolving cases? A chore and a half. 95% of the time when you click the “Cases” tab it takes forever to load, if it loads at all.
This app is getting better but missing some key features. Their should be a dashboard like on the website with a list of locations, survey response count, and scores in whatever category you choose. As it stands I can only see experienced a problem score quickly but our company judges it on a period result and you can only see the score for the rolling 28 days. There should also be an option when doing the survey to enter exact time of visit and make that visible. The only way I can do this now is to go on website and run a cross tab report to see what day part they visited in. I want to know when it happened so I can correlate with cameras and put accountability in place or recognize success.
As for the basic functionality of this app as it works today .It works great. It works very well for checking scores and settling customer alerts. What would make this app better is push notifications for Quickscores and alerts. It would also be nice if on the quickscores not only did you get the number of responses and the top box score but the area average is well. Drill down options for top boxscores would also be nice. Overall it works very well as it is today. I use it in my daily routines constantly. I would give it five stars it had push notifications.
I am a Muli-unit operator and use this App to track alerts and comments for my restaurants. I find their is not enough information within the app and am constantly clicking the "full site" link. I can only see summarized stats for my locations. No where within the app can I look at a singular location. Also, the app does not support push notifications. If we are emphasizing real time and encouraging our managers to use the app to help respond to customers, why wouldn't it notify you when there is an alert? It is not really an Alert then is it?
Just a taste of what's on the site. Did you give up?
The good: the app has smooth functions and it is very neat and orderly. Also, I love the interaction with the map and seeing OSATs from other stores outside our franchise. The not so good: the app is missing the majority of the reports from the website. It has comments, OSATs, and the ending numbers from each of the last three periods (an image of the mailed monthly report sheet) and that is it! If all of the reports from the web come over, I will be as delighted as I had hoped to be when I downloaded the app. Famous Travis
Missing a "back or next" function when reading comments
A couple of things that need to be changed. You cannot go between comments in the comment section you have to go back to the main menu every time. This is very inefficient and hard to remember where you were in the list of comments. There should also be some access to basic reports without having to build report but basic broken down dining in, carry out, drive-through reports.
Terrible update. Can't view quick scores anymore which was the whole point of having the app to begin. Unfortunately I updated but I have warned all my coworkers not to. I also just tried to logout and login to a different account and while it told me I was logged in to the second store, it would still only show my comments from the previous store I was logged into? Please change the app back!! It wasn't broken so why are you trying to fix it??
I use this every day for work and before I was having some problems getting it to load. I would have to force close and re open it a few times, that was soon fixed with an update but now we are left with this? Comments don't load automatically, I have to go read a couple old ones and they'll finally load. "Remember me" on the login screen is completely worthless. I still have to sign in almost every time. Just bring the old app back, what are you doing??
More options I won't use, removed the options I actually used.
I see what SMG was trying to do but it doesn't work for me. The landing page is cleaned up but I can't customize the date range of what I see on the dashboard. Instead of seeing responses and scores relevant to the month, I'm forced to look at a 6month view (which is good and bad, I mostly used the app for current results and the website to look at the big picture) The FAQ doesn't address this either. It pretty much took away my need to use the Smg app all together.
For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages. SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services—making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.
