Name: SMS-Magic
Rating: 3.56522 (23 reviews)

User Reviews for SMS-Magic

3.57 out of 5

23 Ratings

3 years ago, Kimberly DF

Time saver

Convenient not having navigate through Salesforce in order to text with clients. Saves time and easy to use from my phone.

6 years ago, Mark D. Smith

Works...but needs an important component

While the app works, and connects the conversations you have using the SMS Magic add-on in Salesforce... ....it needs one important aspect: It should connect (if you have them) to contacts in your phone and add the name of the person that you are texting. Right now, it only shows number, and that’s limiting to know who texted you.

4 months ago, Tom Wick

Not getting notification

I have tried deleting and redownloading and several updates and triple checked that notifications are indeed marked as on. Have not gotten any notifications from this app and it has been a struggle as I use this for my work tool for texting.

10 months ago, Mark Zuckerburg's Mom

This app is terrible

Constant issues not pulling in templates, it’s bad on iOS and even worse on a PC. It could be so much better. UI/UX is awful. They constantly impact performance of communication with customers. We’ve all seen the red triangle of death, which is just another way for SMS Magic to have your org buy more numbers. Constantly have to sign back in and out to get things to push through. It’s bad.

3 years ago, Kylechi

Amazing

This app is amazing and has made my life 10x easier

3 years ago, BusinessDeveloper315

It’s okay

I’ve had my fair share of problems with this app. Error messages every time I try to send a txt to my clients along with missed texts because my leads don’t translate into the app. Numerous areas of opportunity for improvement.

2 years ago, al1653

Horrible

This is the most clunky and frustrating messaging service. We use it for our business. It seems that once one error is resolved, another pops up. I would give this service negative stars if I could.

1 year ago, smatheus7

Unreliable

Undelivered text messages randomly and then never resends the messages once SMS magic decides to work again. When not receiving inbound texts, the texts that were once sent but not received are lost.

1 year ago, ndi ribd

Trash

App is trash doesn’t show you the new messages that you’ve received unless you click on the notification from your Lock Screen.

2 years ago, ScruggsArt

Doesn’t support Zoho login integration

Right now this app is a non-starter for me.

2 years ago, LadyFlashback

Should be better

Considering this is a SalesForce product you’d think it’d be decent, it does the job but not great.

5 years ago, Austintexusa

Just a few more features and 5 Stars

Reply texts from app ie the person you are replying to using the app come from unknown phone number. So someone texts you and you reply back to them with a different number they don’t know No setting or ways to adjust app Needs to show contacts of connected in sales force Needs Support

3 years ago, Awesome talks!

absolutely wonderful!

truly the best international sms solution out there!

6 years ago, Charleston SC Sitter

No Group Text functionality

3 years ago, MBV05

The Schrader Group

I would give no stars if an option

2 years ago, CJ de SoFlo

Siri

Add Siri support and make the platform more reliable

2 years ago, 23erfdvvgdfb

slow and klunky

slow

Description

SMS-Magic Mobile App SMS-Magic Mobile App brings your CRM-based customer interactions to your smartphone so you can respond to your sales leads and service tickets even when on-the-field. Shrink the sales cycle and keep your customers for life by attending to your leads and post-purchase queries in the micro-moments when decisions are made and preferences shaped. SMS-Magic Mobile App constantly speaks to your CRM to keep you in sync with the context of the conversations across team members and the customer lifecycle. Use SMS-Magic Mobile App to: 1. Get notified about and respond to incoming leads and customer queries in real-time 2. Converse with your customers and prospects across SMS, WhatsApp, and Messenger using text as well as rich media 3. Identify the context of each customer interaction and assign them to relevant team members 4. Automate standard customer interactions such as status updates, account alerts, or appointment reminders 5. Integrate end-to-end with your CRM - be it Salesforce, Zoho, or others. Whether you are an existing user of the SMS-Magic Converse web app or not, this mobile app will make your customer interactions more profitable and pleasant. We hope you’ll give it a try. Please note: If you use SMS-Magic for Salesforce, you need to be on the web app version 1.64 or above to sync with the SMS-Magic Mobile App. Are you having trouble? Please contact [email protected] Who is SMS-Magic: SMS-Magic is a proven, global messaging platform provider for popular CRM solutions, with over 2,500+ clients across 190 countries, including small, midsize, and enterprise accounts. SMS-Magic has deep experience across various industries in applying conversational engagement to improve marketing, sales, and service performance. Whether you want to bring in more leads, convert them to revenue, or keep those customers happy - SMS-Magic offers the solutions, expertise, and insights you need to drive conversations that convert. Screen-Magic has offices in Chicago (US), Pune, and Delhi (India) with 180+ employees.