This app stalls all the time, Every single time it does not sync back to the office from the field, we have to revert to hand written tickets. I know our company dumped a lot of money into this app. Waste of time if we have to keep going back to the Stone Age to hand write tickets and slow down our process out in the field. As a technician point of view. I would not recommend this app.
Sold our company on this app as it could do everything we needed. It only works for keeping tract of hours worked. We had to buy another system that could do our maintenance form needs. Don’t let this company sell you this system it is very under performing.
I waste more time on this stupid app then actually working. Hate it so much I’m looking for work elsewhere. Unbelievable any company would use this for an app.
Mobile Field Service Software Improve Customer Satisfaction, Increase Technician Utilization and Boost Service Efficiency with Service Pro® Mobile Your customers have higher expectations. Help your field service technicians exceed them. Field service organizations that empower their service technicians with real time customer, asset, inventory, warranty and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly, and at a higher first time response success rate. Why Service Pro Mobile? A more informed technician is more productive! Empower your field service techs with immediate information to get the job done right, on the first call. • Service Pro Mobile works anywhere - Service technicians can record work in areas with or without wireless network connectivity. • Service Pro Mobile is easy to use - The mobile field service management features of Service Pro Mobile are intuitively laid out and use the device's native navigation. • Service Pro Mobile is a seamless extension of Service Pro - Stop wasting effort! Integration with Service Pro® extends world class field service productivity to the field. • Service Pro Mobile deployment options - On-premise or cloud. • Service Pro Mobile does work orders and inspections - Technicians that perform work orders and inspections need just one device and just one app - Service Pro Mobile. • Optionally capture GPS records at important steps of the order process. (Continued use of GPS running in the background can dramatically decrease battery life.) • Service Pro Mobile can integrate to your ‘home office’ system – Enjoy company-wide field service automation by using Service Pro Mobile with your home office system, or our own Service Pro system. What can Service Pro Mobile do? Service Pro Mobile includes many paperless service management capabilities for field service technicians: • Service Technician Status • Important Alerts • Built-In Text Messaging • Service Technician Calendar • Work Order Management: • Site Contacts • Site Equipment Assets • Warranty Tracking • Technician Time Tracking • Inventory Tracking • Asset Inspections • Service History • Photo Capture • Signature Capture • Technician Location Tracking using Device's GPS Continued use of GPS running in the background can dramatically decrease battery life.
