Square Appointments

Business
Rating
4.9 (168K)
Size
639.7 MB
Age rating
4+
Current version
6.44.1
Price
Free
Seller
Block, Inc.
Last update
2 weeks ago
Version OS
15.0 or later
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User Reviews for Square Appointments

4.87 out of 5
168K Ratings
6 years ago, Germanbuttafly
Love it but needs more
I love this app, especially now that it’s free for individual use. I have been using the app for years, I wanna say the same year it came out, same with using the Square readers, and I must say it helps me out with my business SOOOOO much. When my customers started to ask about using their cards I looked into a machine that was portable and I found the Square machine you attach to your phone. And when I found out about the scheduling app too with the same company I was ALL IN! My customers absolutely love it, they love getting their reminders and that they get a confirmation on their appointments too. The only thing i would love for the company to change is the recurring appointment part and add a bi-weekly & a bi-monthly and not just daily / weekly / monthly/ yearly. Plus add a background color change button for customer when booking appointment so the color behind names can help distinguish the weeks length of time between last appointment and next. Example: when booking appointments the background color behind the name is blue and the name is white. But all the customers you book are the same color, Blue. (Which is one of my favorite colors) but I would like the customers who come in after 3 weeks to be a different color to remind me that they have been out longer than 3 weeks so it can remind me to charge more or if they need a certain service. That would help greatly!
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6 years ago, thebulder
Love it!
I operate a very small business that is just me helping clients with different technology needs. I looked at Square Appointments before, but the monthly fee was too big for me to justify it for the size of and amount of business I was doing. When I found out that Square was offering appointments for free for individuals, I jumped on the opportunity. Changed my invoicing from something else to Square and have been using the appointments. I absolutely love how I can sync my Google Calendar with appointments and can set my hours. This makes it so easy for clients to pick a time to schedule with me. I also really like how Square sends my clients reminders and allows me to easily send the receipts after they pay for services. This makes my job so much easier. Additionally, when I provide remote support, having the ability for them to pay an invoice directly through Square is really great. Yes, there are some processing fees with that, but they are well worth it considering how much easier it makes things for me! Also, I am really happy that square allows me to select multiple payment methods including options that are not credit. I can easily select cash or check if that is how my clients want to pay. Keep up the good work, Square! This app has made operating my business so much easier and it makes my operations look even more professional!
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4 years ago, 321 Hypnosis and Massage
Dates and Time is not working properly
The app changes the time. I entered 11 am and it changed it to 12 am and my client just sent me a text stating it says 12 am. I also have attempted to do 30 minute appointments and it’s been changing it to whatever minutes it wants. So if I want 11:30 it changes it to 11:21 and it’s a challenge to bring it to 11:30 am. And that’s if after several tries changing it to 11:30 am and not pm as well. Because it does that too. Keeps it on pm or am even though you want the opposite. If you are not super careful it changes it to whatever day, time it wants even after I have clicked on the calendar to that specific day. I like all the other features and I did have an issue from the get go on it switching the date on me when I specifically clicked on the calendar for that date however it is pretty easy beyond all the above mentioned issues. The customer Service and marketing people are super nice and very helpful. I just wanted to report this issue because when a client texts me and states her appointment is incorrect it makes me look bad. When I know I try to fix issues on the time all the time. It never just works even once. I have to constantly fix it.
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4 years ago, Benji9583
Good but not great...yet!
I’m a massage therapist and I just started my own business. One the biggest challenges that I’ve run into is client booking and then not showing up and me losing out on sales. This app helps with that. It can be made so clients have to put a card on file in order to book and hold a session for a reserved day and time, keeping the not so serious clients from wasting your time and charging a free for no shows with a cancellation policy. But, clients also have the option to remove their cars right after they book making the process unhelpful. I manually cancel sessions when clients remove their card from a reservation. I wish the app did that automatically. Also, the app doesn’t allow you to effective space out time between each session. Instead he had to add additional time on the back end of each session to create a time buffer between each session. That then makes the last time slot for your day unbookable but open for booking on your day bc the once 60min session that was intended to fit into your 60min slot that the client seeing the match in time but not the hidden additional time you added to the back end. So now your 90min won’t fit in the 60min slot you created for it.
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4 years ago, Suzy-que12345
Love it but it could use a little help
I have been using Square for about 10 years. I love it. I love the ease of processing payments and scheduling appointments. Love the appointment confirmations and reminders. What I don’t love is how convoluted the contacts are. Every time a client uses a different card for payment, a new customer profile is created for them. Many of my clients have several profiles but only one is needed or necessary. As I try to delete these extra profiles, let’s say I’m deleting customers (speaking of customers, let’s call them clients, more professional) and I’m deleting in the “K” section of the alphabet. As I delete each customer, I am each time taken back to the beginning of the alphabet so that I am forced to scroll back to the “K”’s in order to delete the next customer profile that square created ad nauseum. Square, this should be an easy fix! Please help make your app amazing.
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4 years ago, ginamf94
Love it but want a little more
I love this app for my appointments. I am a hair stylist and I was looking for something that would help me keep track of clients appointments. I like that my personal calendar blocks out time in my appointments app so I don’t have to go back and forth to make sure people don’t book that time. I also like the the option for variations so I can off the same service but with tweaked prices for slight differences. I do have an issue with no-shows. I don’t want to take complete prepayment because I believe payment comes after satisfaction, I also have people who do not want to keep their card “on file.” Many carry cash or utilize cashapp as their method of payment. What I would recommend is a deposit option that can be placed on specific services of my choosing and that I can change the amount of the deposit for each service. Then it could give me a “deposit paid” button and I can input that amount and it be subtracted from the total service amount upon their arrival. Eg. braids are $100, I ask $25 deposit. On Monday, she cashapps me $25 and I mark her deposit as paid. After I service her on Friday, appointments app will show her remaining amount due to be $75.
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4 years ago, PJZD
Ughhhhhhhh
I REALLY want to like this app. Up until a couple days ago I was using Gloss Genius, but I would like a few more options for the price. I thought Square was my answer. Everything was all good until I added “modifiers.” At first, I LOVED them! Until they weren’t there to love anymore! About 24 hours after I added them, they were either not visible to the customer, not visible to me, or (my favorite part 😩) gone completely! If I view Square Appointments from my laptop, I can see all the modifiers, but still can’t use them. They seem to only disappear from my cell phone app. Customer service isn’t as available as I would like it to be. Call me old fashioned but if I click contact support and a text box comes up, I like to speak/text with a human, not an automated system that can’t answer my questions but is pretty efficient in giving me the runaround.🤷‍♀️ If I could get this problem fixed (which by the way didn’t start happening until after they did an update today 🤔) I wouldn’t be reconsidering going back to Gloss Genius. Only other super small downside, it doesn’t allow you to upload your own contracts. But you can upload a file to your clients existing profile which I think is pretty awesome.
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8 months ago, aimee.elise
New business and loving this application/service!
I’m a new business owner in charge of my own scheduling completely and wasn’t sure what to use to book appointments. I wanted something that offered a text service to remind clients and offer a way for clients to book online if they choose (I’m a late-night shopper so I’ve always appreciated the 24/7 aspect of doing anything online) and this app has not disappointed! My clients love the ability to click a link to add the appointment to their digital calendar, a link to set them up to GPS to my studio, AND the ability for clients to respond back to the auto-texts and me being able to respond back. LOVE IT! I’ve used SpaBiz and Setmore when I worked for a couple other salons and the online booking with Square Appointments is so much easier, straightforward, and pleasing to the eye. I’m impressed and happy I went with Square. My only disappointment has been when the free version stopped allowing for calendar integration with my personal calendar. That’s been sorely missed and the only reason it’s not a 5-star
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1 year ago, Rolaz01
It was good when everything was free for users
It was good when everything was free for individual users now there’s a subscription if you want to use the app with some of its “premium features” available. One of the biggest complaints I have is if the system is going to charge for “premium features” like for example cancelation fee, if a client were not to show up you would think you would be able to charge the card as a cancelation fee if the user had one. If there is a cancelation fee taking place then sometimes the cancelation fee would go through and sometimes it wouldn’t, which is a big problem for self employed people that get payed by appointment typically. that’s a big no no, and for square to be charging a membership fee and the system not fully working for what we are paying for I think that’s a rip off. save the troubles and find something better than this system. I’ve contacted them numerous times about this issue and they can’t find a way to relief this situation. TRUST ME look for something else! They should have some sort of Pre-Authorization we’re they check the cards to make sure when a client is going to do a no show you can still charge them worry free!
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4 years ago, jazzywazzy29
All services don’t post on the online sight making it hard to charge customers correctly
The app was great in the beginning it was easy to input my information as a new business owner but when it came time to link my Facebook with Instagram that’s when the trouble started. I wanted to add the “book” button on my Instagram and when I tried to link the square support to the button it gave a message saying that a new Facebook manager had to be created in order for the “book” button to work. I did that, linked my accounts, put the square appointment URL in my bio on Instagram and still nothing happened. Also, going back to all services not being listed on square appointments website, I’m not understanding. On my app it lets me put services into categories and make it really easy to navigate, but when it comes to the customers reviewing my services online, they’re not able to see everything I offer and modify their services to attach to the original style. This makes it difficult for me to run a successful business. Can you please offer some help and please fix the issue!
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4 years ago, Sweetchicluv
Worst Customer Service Ever
I’m not sure if this is the only way I’ll get an email back or a call back. Yes I know it’s a pandemic and I’ve been really patient for a month but I haven’t received help in OVER a month. All I want to do is get into my account but I can because it’s connected to an old number. I can’t even get in touch with anyone. I’ve put in 4 requests that said they’ll be in contact within 24 hours. Well that was weeks ago. The only company that’s been answering me is Squarespace! I’ll definitely delete my account and every single time someone asks me about using this company or app I will demand that they try another company because obviously they do NOT care about their customers or their business. The fact I have to use a whole different system now is beyond me. The app even changed my days off permanently. I use to be off on sundays but it switched it to Monday’s now that’s what everyone sees when they book. Only person that helped me was a Twitter help center agent. But even then they told me to go somewhere else for help. I’m truly livid and never been so disappointed with customer service my entire life because it’s something I take SERIOUSLY ! Never again. And don’t waste your money.
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2 years ago, AlpacaMan#1
They broke what didn’t need to be fixed.
I use Square Appointments for periodic visits. As a small, single person business I have to watch cash flow very carefully. Missed appointments and cancellations really hurt. And I don’t charge for visits to our Alpaca ranch so there is no way I will ask someone to enter card information for a free visit with cancellation penalties. Recently Square took away the automatic confirmation from the free level. With Square’s recent change that now wants to charge me $29 a month for the one feature I really needed my rating has gone from 5⭐️to 4⭐️. I now have to take time to send personal texts/emails to my appointments the day before to get a confirmation. This means many cancel with little notice —two yesterday. And some ignore texts from unknown numbers and No-Show—one the day before. I run ALL my sales through Square do they get paid but they have gotten greedy by wanting at least a ridiculous $348 a year for something that was free! Poor choice Square!!!!!!😡😡😡
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6 years ago, ReBiscuit
So so
Having difficulty making the appointments app work with different locations. My customer reminders don’t give the appropriate location and some have gone to the wrong place. I have tried to contact square about this and the issue was still not corrected. My intention for getting this service was having some of the communication taken off my hands. But since I still have to verify location with a lot of folks I am disappointed. I don’t like that I cannot use APPOINTMENTS & POINT OF SALE for my other locations. Everything is listed under Om Shanti which isn’t accurate and also effects square capital. Ive tried logging out of the app and logging back in under those locations but the app tells me I’m not authorized. Frustrating that this is an issue. If I discover that it’s an addl fee to include my other location features I will be even more disappointed. Otherwise the app is fine. Checkout, discounts & ease of use is good. I wish I could add a picture I customer profile tho. For massage and spa services some people only come once a year. It would be nice to have a way to remember them.
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4 months ago, IHeartHapaBabies
Think twice before signing up for Square appointments
1. If you have to change your last name at some point, I’d think twice about signing up for this service. I got married and customer service said I’d have to open up a new account which means I’d loose all my clients’ appointments, or I’d have to transfer my business to myself but I’d have to use another email that isn’t associated with my current Square appointments. I’ve had my business email for 5 years. There’s no way I’d do that. I went on a search to find an answer to my dilemma and apparently customers have been asking this same question since 2017. It’s 2024! 2. I’ve been having issues with clients receiving prompts to fill out my waivers/forms even after they’ve completed them. One client received 20 prompts in one day after I made her next appointment. I’ve made sure that only new clients receive the prompt and it’s still happening. I pay almost $50 for the Square Appointment services I’ve signed up for and this is ridiculous. Definitely not happy with this platform. I’m only staying because I’m worried I’ll loose all my clients’ future appointments if I switch to another platform.
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5 years ago, CaseFace38
It’s OK
I was so excited after I began building my website through Square for my business, but it looks like I’m going to have to use an entirely different app for what I need! Square appointments is NOT made for a group class system. I can’t figure out how to double book any of my students and it’s really frustrating for them, and myself, to not have a simple solution for this. I may be switching over to PocketSuite or even Zenplanner because I can’t seem to understand why this is so difficult, along with the fact that Square has about three different apps you have to download in order to get all the basic features of what most other apps have in one for small businesses. Ridiculous. You’re losing me, Square. If I didn’t need the group class/double booking feature, you might have kept me around, but this is madness! Maybe I’m just overlooking something, but every other app is making this a seamless process whereas yours seems more convoluted the deeper in dive in- oh, and there are features you can’t get when in your mobile apps versus your desktop. We are in ancient times.
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5 years ago, dkmcgill
Need to switch between locations more easily
Just set this up yesterday. I’m a massage therapist and work in 2 locations. I hate that I have to sign out and then back in to change locations. Very inefficient. On the computer I just use the drop down to easily switch but not on my phone. Might be a deal breaker for me. And once people start scheduling themselves maybe it would not be as big of deal but I have a good amount of elderly clients that won’t book themselves but appreciate the text reminders. Or a lot of people just schedule again at their appointment so I want to just put it in quickly. The client part where they book gives them an option to change locations. Why shouldn’t I be able to as well? Also-why can’t I see all of my appointments regardless of the location? Maybe with a different color or something but I want those calendars to be able to merge. Otherwise it seems simple and I like it. But if I can’t toggle back and forth or quickly glance at my week with ALL appointments then it is just another unnecessary step that makes use unlikely. Please change this! I really like it otherwise!
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5 years ago, mygnr8n
Perfect All-In-One Appointment App
I finally found an all-in-one appointment app for my salon. East to use, sends reminders to clients, sets up recurring appointments for regular clients, not just for every week, bi-weekly or monthly, but can choose every 3 weeks or 5 weeks, etc. and keeps track of clients previous appointments, so I can look back real quick in their file within the app of the last time they got a chemical service for when they ask me how long ago they got this or that done. Can take credit card payments. The list goes on and on. Absolutely love it. The only thing I WISH was included is quarterly minutes displayed in between the hour and not just hour to hour. It would really help for scheduling at a quick glance for quarter or half hour appointments. If that was changed, I would have nothing negative to say at all. Thank you for having such an efficient app that was well thought out!
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4 weeks ago, Lucast16
For a year, all freezes constantly
It deserves a zero. Just use the desktop version which almost never has issues. The app opens and freezes within 3 seconds. Occasionally, you can click on something before it freezes then it renders the app unusable. Closing and restarting doesn’t work, uninstalling and reinstalling doesn’t work, closing your phone screen and reopening doesn’t work. I’ve been attempting to use it for the company I work at for a year and every other employee is having the same issue with the app, but not the desktop version of Appointments. Also Appointments doesn’t integrate/communicate in many ways with Square’s other aspects and when features/debugs are requested, Square Appointments says they’ll look into it and then never return your communications. Try doing a quick search and you’ll see that simple feature requests have been asked by hundreds of customers for years (for instance the ability to mark an appointment as paid through invoice) and Appointments has not added them to the system after YEARS of requests. Kinda a bummer.
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2 years ago, shadastylist
Conerns
It’s not showing my full schedule of times that I am available for my clients to book their appointments only partial and I have tried going through every option to get it fixed for the longest and i still yet to have it fixed he keep saying I’m booked after a certain time when I’m really not but that’s what it shows on their end and I have went through settings and all to see how it can be corrected and still no luck however it’s a good app I just been having difficulty with this issue for the longest and square assistant team is no help also I have updated my policy with more info but it’s not populating all of the info on my social media so that my clients are aware of the full information about my policy . Other than that everything is good I just been having those 2 issues that I can’t seem to get resolved
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4 years ago, theron.wallace
Missing a few things. Please fix.
First, for a partially free app, it does the job yet is missing a few things. 1- CANCELLED... the cancellation does not work properly. The space remains occupied or it totally denies my customers from canceling or rescheduling. 2- BOOKING PAGE... the booking page does not allow any changes. Such as, for COVID 19, the business was closed but there was no way to write, “We’re currently closed for quarantine and will reopen as it lifts by order of gov’t”. I had to call each person that booked and repeat the same line to them. 3- BULK TEXTS... if we can send a group message to all listed clients for sudden updates, that would be amazing. 4- CO-WORKERS... my coworkers have this app too. But , how can I add my link to their booking page and vice versa in case of vacations or sickness strikes? 5- MULTIPLE FAMILY MEMBERS... I have clients that come 3+ at a time. Please make a way for them to select multiple time slots or services in one booking. 6- 15 MINUTE INTERVALS... all services do not require 30 minutes or 1 full hour. But if some one books a 15 minute service. The other 15 minutes are unavailable to the public. Please fix all of the above. You have taken 100s of my dollars monthly for the last 6 years, it’s time to see my money working harder!!! Please contact me in regard to these tasks.
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1 year ago, -Trum
SQUARE IS TRYING TO STEAL YOUR CUSTOMERS
I am a Professional Barber with a Private Barber Shop and I and furious that Square is promoting “SQUARE GO” to my customers. Square is just supposed to be a calendar booking app for me and my customers. I pay monthly 30 dollars so I can use their booking service… not so they can go around telling my customers to download their “SQUARE GO” app and then suggest to My Customers that they can go to another Barber Shop to get their hair cut. I would never in a million years invite someone to my Barber Shop so they can tell my customers where else to go get their haircut… so why would I keep SQUARE as a service to do that against my will. These online booking services are bullies. They will steal your clients data… they will then tell your customers to go shop somewhere else. I am dropping this service. They did the same thing that “ BOOKSY “ did. They pretend to be just a booking app for a professional and then turn around and promote other businesses to your customers. Do not trust SQUARE with any information about your customers or your business. -Truman’s Barber Shop Style Las Vegas
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3 years ago, Halltheway
The card on file/ no show protection is a joke.
This no show cancellation policy Square has is absolutely useless due to the customers are given the option by square, to take off the card that was put on file at any given time after they have made the appointment. This in no way protects us from no show clients. Placing the card on file, when the seller/ business owner request for it, shouldn’t be optional. There are two boxes that you can OPTIONALLY check off when trying to book. The client can still book the appointment without saving their card on file within this feature. Does that make sense? I pay hundreds to thousands paying your fee so that I could have this one feature. I’m researching more options now, because why should I keep paying your fees when you offer me no protection. This needs to be changed! Once you put your card on file, you should not be allowed to take it off unless you cancel that appointment under the cancellation policy provided by that business, they agreed to.
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5 years ago, Shortyisme
This Handyman is Very Happy!
I love this app. I’ve never said that and actually meant it. This app takes care of all my appointment needs and has cool features to help notify customers and take payments and all sorts of stuff. I have the Square app, this Square Appointments app, the Square Invoices app and the Square Payroll app. I haven’t use the payroll app yet cuz I don’t have employees to manage but it looks good. I can’t say enough about the other 3 apps. I am overly pleased. They only make money on my card transactions but for a handyman, I usually take cash as payment. But to have this as an option is very helpful. I still use the card reader quite often and just let the customer know that there’s a fee for the transaction. The fees aren’t very bad. I pay the extra percent to get my money immediately. It’s pretty nice. The apps have lots of cool features. I’m very happy.
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5 years ago, Ohsuzi
Great app but I need more
This is great that square has a free booking app for single stylist!! My problem is that I used Vagaro for 3 years prior and got used to the convenience of certain things that I wish square had like... -Jumping forward or backward by weeks. That allowed me to quickly book the next appointment for my client, and look back in a quick manner to see who has not been back. -customizing colors for the app and for different appointments. This made glancing at the app so much easier to see what was happening that day. -moving appointments by sliding from place to place as a option rather than having to go in and edit the appointments. -very IMPORTANT for me personally, is on vagaro when a appointment reminder is sent, the client CONFIRMS it by pressing a button and the color changes in my app so I know they received there reminder and they have confirmed. That way I am able to check if somebody has not confirmed they might not have seen their text and I can shoot them a text myself. -also on square I had appointment request that I did not see until later because I did not receive a notification. I’m guessing there isn’t one and you have to look for the request. I’ve been using square processing for a long time and was super excited when appointments came out! I gave the app a three month try before going back to my other system. I really hope it gets better so I can give it another try!!
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3 years ago, frustrated nail tech
Needs Work
I want to switch to square Appointments but this app needs work.....why can’t I view in month mode? Only day, week and list available. Why do I have to go to the actual website in order to fix or change different things? And it gives a very long url for me to give to clients so they can access my scheduling site!! Why can’t I change the link to what I want? Please update these things: 1. Ability to make link what I want 2. How I am able to view(month, day, list, ect) 3. Add more functions to the app 4. Make it easy to change my schedule day by day if I want. 5. Make it more client friendly, allow me to post pics to client accounts 6. In calendar mode i should be able to tap the time and day and relate an appointment 7. There needs to be a notification tab in the app 8. Color coding for different services 9. The sellers community IS NOT HELPFUL please make more buyer and seller friendly 10. Collect Deposits for services
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5 years ago, Carswim04
Great Scheduling App for Appt Reminders
This app works great at sending automated reminders to patients/clients. It sends the reminder 1 hour before the appt time. I wish it sent it 24 ahead and 1 hour ahead because 1 hour isn’t enough notice if someone has actually forgotten about the appt. It would also be nice to be able to change the provider name instead of it having to match the existing square account name. Sometimes, the name on the square account doesn’t match what you want to send to patients/clients because it’s missing the “Dr” or other prefix. Take note, it addresses the recipient in whatever name you have them saved in your phone as when it texts them. Thank goodness I sent a practice text to my mom and learned this before using it with patients. It would be nice to be able to make that customized name change. Hopefully these are changes that square will make to the app in the future.
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4 years ago, prwilli
Selected Services Blocks More Time
I have several locations. I have to log out of one and into another. I understand this, but need to know how to combine both calendars for scheduling purposes. When a client book online, and add several services, more time than needed is blocked for an appointment. Appointments are only for viewing or discussing options, ( which is usually takes 1 hour). Clients are asked to select at least 1 service. That makes it easy if they pay right away, but for my wedding venues they want to view the facility first. I guess I could add “Appointment View Only,” as a service but I have to put a price, and this would cause them to pass me up for charging for appointments. Some services are 4 hours, and this blocks my calendar. I have to go back and adjust the time. I only need 1 hour intervals with no charge. Did I miss this in the set up? I thoroughly enjoy using Square, and love this app. Thanks for helping me, and saving me time in appointment reminders.
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5 years ago, SteezMeister
Almost there
Square appointments has the potential to completely save SO much time for me and my business but there are a few obvious features I am shocked it does not have. 1. A notifications center on the backend. I would like to have a place where I can see new activity (New requested appointments waiting my approval, New messages, etc.) 2. Making the "appointment notes" section in the form clients fill out to have the ability to change from "optional" to "required". We are limited in the types of appointments we can hold and we have to have our clients tell us what their rental entails. 3. Being able to add tax onto services and not just items. 4. Allowing clients to add on items to their selected service so that they can be charged all at once when they book. (We are a photography studio and have hourly rentals as our "services", we need to be able to have clients add on additional equipment rental "items" such as paper rolls upon booking and have it pre paid because sending a separate invoice for a paper roll after they have already paid is frustrating. 5. If there was a "recently declined" page or something. If we decline an appointment by accident, It doesn't archive that appointment/customers info so that we can bring it back up and fix it. The design and so many of the features are so amazing and would be close to perfect if these super simple changes were made!
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6 years ago, ainuke
Near perfect, with one glaring omission
I’ve been using Square for payments for several years now, but have always hesitated to integrate their appointment management with the payments. A couple months ago I changed that, and started using Appointments full-time. I have to say as an all in one app for payments and appointments, it is near perfect. The one fatal flaw to it is their complete lack of support for package management. You can certainly sell a package of massage sessions, for instance, but there is no easy way to track their redemption. No way to easily tell your customer how many they’ve used or how many they have remaining. Every other scheduling service out there has this feature and it’s lack with Square Appointments is keeping it from being a major contender. Fix this omission, Square, and you have yourself a 5-Star app!
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6 years ago, NotChasethis1
Good and will be better.
Once all the bugs are addressed, this will be an alright “app” or software to use. Here are a few annoyances: 1. The integration of the booking app and the point of sale app, just isn’t there. They make you enter all your information such as services and the items that you sell twice. 2. In the reports, the use of the booking app to check your clients out, means your reports will be missing a lot of needed data. Creating a working harder not smarter situation. 3. There is no way to edit or correct a transaction one it is complete. 4. Finding specific transactions is next to impossible because of the lack of integration of the two apps. 5. Pulling up client sales history is a serious pain in the, well you know what. It comes up, if you click on the transaction, you are taken to just that transaction. That’s fine if you don’t need to go back to the list of transactions easily. 5. They nickel and dime you for everything. Basically if you use all the components that they offer, you can find it for one price less expensive for other softwares. However, the fact that you can pay for just what your using when you use it does help. Although the other components could be priced better. 6. Gift cards, you can’t use anyone else’s gift cards and theirs are way too expensive.
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3 years ago, M.Rod Custom designs
WORST EXPERIENCE
My business has been growing quiet a bit and I have been kick to open my own small shop . I been in the process of getting it together and working when I go to pay for an item I need for my shop I find out my card declines ( there are funds on my card ) I got to look for help and guess what . You get sent to all these options that are OF NO HELP !!! YOU CANT CALL, There is no strait email . Finally I found a chat and it’s run by an automated answering computer that again was NO HELP !!. It did “ understand “ my questions . Once I got into my account from a computer it said they have frozen my account because of two big ticket items . I’m a seamstress who specialized in custom wedding gowns ALL MY ITEMS ARE BIG TICKETS!! I also do alterations so I have a lot of big items their . Now I have to show “ proof of what I do exactly “ as to why I have big tickets . This is crazy . I’m now put on hold for the most part of getting my shop together . And can’t wait for this to be done. I’m so disappointed, and furious!!
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5 years ago, SarahMS73
Awesome scheduling app! So helpful!
I love this app, it has help me with my music studio. I no longer have to worry about reminding students, the app will automatically text or email reminders depending on the settings you choose. The text settings are very limited, but the email settings have a lot of variation. It has a very clean and concise layout, and it’s so easy to see my schedule. You can Even write notes about your clients and about the appointments so that way you are always on track. If you use Square you can also charge clients with it, I honestly used it very little for charging my students, but I can still use it perfectly without charging, you don’t have to charge clients at the end. I love it, and I am so happy and grateful that it’s free!!! That’s the best part!
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5 years ago, ItzHott
Pros are obvious with a few cons
I think this has many great, well-thought-out features and it’s great in its current form. I’m surprised by all the consideration given to this app/software. A few things I wish would be available are specific to my business as a hairstylist. (1) I wish I could see client notes on each appointment in calendar view. I know how to find it, but I have to dig and I think it could be more easily stream-lined. (2) I also wish there was a way to easily jump forward in the calendar by a specific number of weeks to easily pre-book client for their next appointments. (3) I wish I could easily click and drag appointments to a new time slot without editing the appointment itself: click & drag. (4) I wish the software would integrate with Cash App so I could accept payments via mobile transfer and still have it reflect in my reports.
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4 weeks ago, EQuazum
New updates sabotage the old
My business has been using this app for 5 1/2 years. For the most part it flows with the exception of their report generating system. I do my own payroll and rely on accurate numbers. On numerous occasions the feature that allows you to generate specific detailed reports for each staff sales is off causing extra work for me. I depend on this system to make things easier and it has done the opposite. Initially it worked amazingly and I was elated, however now I have to double check everything. I have reached out to cust service and 3 times a dead end was reached. They only communicate through email after a “ticket” is created which, in my opinion, defeats the purpose of customer service because it is 2 dimensional. Today I reached out again and the same approach was taken. Bouncing from one dept to the other. I am considering changing to another scheduling system. A real shame. Your beginning was stellar.
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5 years ago, bthao87
Easy to use but would be even better if...
I’m only giving this a 4/5 star because I wish the app would allow calendar syncing directly to my iPhone’s calendar the way they have it available for Google calendar. I don’t use Google calendar because I’m able to sync my full-time work schedule onto my iPhone’s calendar (enabled through a payroll/work schedule app). Two more suggestions that I believe would totally improve the app would be a confirmation button for the client in their reminder emails so we can know to still expect them and then a “thank you, please rate your experience, etc” follow-up email to the client like other appointment apps. Other than these suggestions, I appreciate how seamless the app works with adding new appointments, importing contacts, sales reports, etc.! I hope Square can incorporate these suggestions soon!
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4 years ago, MacMillher
Love! Love Square!!! If you have a small business, do it!!!
Great for a small business!! Very business friendly features! I would love to see more features that would help one man bands though. Some of my services aren’t offered on certain days. Would love to be able to limit services by times and days of the week! Also would love to be able to customize the text of the confirmation requests, a lot of my clients don’t check their email so they don’t see the customized detailed email I’ve made through the communications setting. Also a feature to change the service type not just the time after they have booked online. Alot of my clients want to upgrade or downgrade their service, it confuses them when I have to cancel it and send them a whole new appointment. Hopefully these features can be taken into consideration and applied somehow. Definitely going to keep recommending!
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6 years ago, QueenSmall
Need more features
Square Appointments would be amazing if they gave us an option to accept prepayment in full and deposits for appointments. The issue I’ve been having lately is when a client doesn’t show or cancels their appointment the card they put on file declines and I don’t receive my No Show Cancellation Protection Fee. If they paid a deposit it would guarantee that my time is not wasted if they don’t show. Also a texting featured into square would be great to communicate with customers. Also I’m a small business owner with a team of employees. I would like to hide my customers phone number and email address from my employees because if they happened to quit or get fired I don’t want them stealing my customers information. I just need them to see the customers name, service, and time of appointment. I work to hard on my business for my employees to steal my customers when they leave.
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2 months ago, Grumpus McScrooge
Pathetic Malfunctioning GARBAGE
How much has this recent malfunction cost us? I can tell you ask for reviews before people know what a horrible app this is. I make sure to send a screenshot to all of the customers trying to book that Square is having server issues AGAIN. Hopefully they won’t make the same mistake as we did in trusting Square. If you like the words “Something has gone wrong”, you’ll love square. Pathetic leaders. This app is so unreliable and buggy. Appointments will show up on the website but not the app. So be prepared to disappoint your customers if you’re using this garbage. I’ll be back to list EVERYTHING that is wrong with this pathetic app. It’s going to be quite the list. Now I can’t even run payroll. Every time you “fix” something, it just makes it worse. I wish I could go back to the Square of old where things actually WORKED. Every month there’s ANOTHER outage. How much has your incompetence cost us now? Of course you won’t take responsibility.
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3 years ago, Kayx2_
No way to take deposits and no way to add policy info to website !
I’m super frustrated at the moment. I cannot change the settings to allow me to collect the $25 non refundable deposit that is part of my business policy. (I am a lash tech) there is the option to put a card on file or have them pay upfront- but anyone can put a card they don’t use or a cashapp card on file with no money on it and when I go to charge it- it declines. This is weird to me that there’s those options but not one to collect the deposit beforehand because asking for a deposit on cashapp or PayPal just sounds unprofessional and not put together 🤦🏼‍♀️😒 please add this feature because that’s literally all you are missing to make this app perfect! Oh and also I would like to be able to put my policies in FULL on my website. There is a character limit for the bio so it won’t let me and I am frustrated to the MAX!
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5 years ago, Sweet Fancy B
I’m still learning
Although I’m in the process of training myself, my associate and my clients. I don’t consider myself a semi pro let alone a pro at this on-line booking service. With that in mind, it would be best for me to not give a full 5 stars. Most of the features the app offers work great. Although my clients and I are unhappy that the app service doesn’t offer a response back to their confirmation appointment. The client and I are used to communicating with each other. So a respond feature a simple “yes or no”. would give my clients and I confidence that they are keeping their appointment or not. For now, it works, but I’m not sure if I will stay with this service. There are a few more dysfunctional details. Not worth sharing at this time. Good Luck
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5 months ago, 2112rock
Frustrating
This app is amazing but for some reason y’all took away the feature when I am trying to add somebody from my address book, you took the feature out that allows me to go to the address book so now you have to either take a picture of your contact information with another phone or write it down. It was so simple and easy before I don’t understand why you would choose to fix something that was not broke. So frustrating that we the user are just on the back burner of whenever the developer wants to change without any sort of reaching out. I get that you can’t get feedback from everyone and make everyone happy but why would you take away something that literally made everything easier. You made it more difficult to do things. Makes zero sense and then when I call to talk to someone about it they literally say I’m sorry. No assistance on how to navigate around it just a “I’M SORRY”
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2 years ago, Jenny_123
I hate to give it less then 5!
I have used square for booking my hair appointments for several years now. I have loved it every minute. Easy simple to use. However this last update I am not cool with! Square use to be free for individuals. Now they have divided it into 3 groups; free, not free, and not free extra! Now I get it I totally understand square has to make money. What I’m bummed out about is the two feature I use and rely on the most have been taken away and they now want to charge me 30$ a month for it! Two features are not worth 30$ a month! You are already taking a surcharge from every client that walks through the door of my small business. Because let’s be honest most of use who use square are small business owners. I think to do this to your solo individuals is wrong! If you want to charger for features they should be individual and customizable for your individuals.
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4 years ago, Angpro94
Great product
This app is so easy to navigate once it is all set up. I have been using vagaro for about 4 years and thought I would switch since I use square payments to make things easier. I really like this app but it is missing a few features. One being it doesn’t have to option to switch weeks, you have to actually go to the calendar to go to the week you want and the other being, you set a schedule and if you want to change the schedule, it is more difficult than vagaro. I love the online booking.... much easier to navigate for customers. I also love that you can set up email or text reminders for your clients... just like vagaro. I would give it 5 stars if it had those few extra features. I am happy with my switch! Makes checking out a breeze!
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6 months ago, Salon owner2023
Disappointed
I have been with square for over 3 years of starting my business. Getting hit with a dispute with a client was the worst. Soon as I realized square was no help in helping me find out who this client is. They gave me nothing. I had to dig and pray I found the right person. I service so many people and they could at least helped me find the right person. Because of this the bank sided with the client and they walked away with a free hairstyle. Square dispute team need to work better to help me out in times like this. Not only did you just take the money out my account before getting my side, you did not help me find which client it was so I can even tell my side. I get it people scam people so much, but why was this person able to come back a whole week later to dispute. And this person paid in advance before coming to the salon. Do better square in helping me stay in business not take it away.
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4 years ago, SJ0006
Could be perfect but....
You cannot check out multiple service providers on one ticket!!! This app is in need of a serious upgrade!!! I was using it as an individual stylist and it’s great for that, but if you have more than 1 employee, be prepared to ring up your customers ALOT! So ridiculous. I now have an apprentice who works with me. I was looking forward to a smooth transition by bringing her along but I literally had no choice but to change my entire booking system because square is incapable of having 2 stylist tickets at once! You see, if she helps me with a client, I have to ring up my client twice because there is no option to check out both services or add 2 tips under one transaction! Very very annoying. I really hope they correct this! I’ve read so many forums and salon owners have no choice but to go to other programs! Cmon square!
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5 years ago, gracebutts
Great integration for me but not user friendly for client
I have been using StyleSeat for years and while I would like to keep square appointments because it is free, some clients have complained that it is hard to get to and we all know about out of sight out of mind. I have noticed an instant decline of appt booking. People using style seat with their client have an app button that is always on their phone screen which provokes booking. Square kinda causes them to have to search for the last text or link. I’m honestly thinking about going back to StyleSeat for this reason. If I don’t have any bookings I don’t have any money for you to process. Just a thought! Thank you for years of service!
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4 years ago, iDazzle Makeup (Cbus, OH)
Great Support
Pretty simple and easy to use. I barely use their help guide before using any features. Square has been a very good help for my business. Right from getting a free card reader to the appointment scheduler, which most companies charge for. Two things I wish they included though, is the opportunity to charge a small deposit when clients are booking online rather than the whole amount. And also to add pictures of services offered so customers can see what they’re about to book. Apart from that, I’m always going to be loyal to their products even when my business expands! Oh! And now I even got a business square card!! I’m so chuffed. Thank you guys.
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6 years ago, paulthebarbergotyoufaded
its decent
the app is alright for business but i feel like it should remind you ahead of time just as it does to your clients. You can send out automatic reminders to them for their appointments but it dont remind you to keep you on schedule if it did id rate the app 5 stars and also you cant checkout with an item you have to add a service before you charge. Another thing Quick Deposit doesnt work with every bank i have a Bank of America Business Debit Account and it won't work i called in to customer service and they said unfortunately its not compatible with all cards so if you ever want to quick deposit it would be good to ask first if you can recieve quick deposits other tgan that your going to have to wait 2 days and longer because they don't deposit your money into your bank account on the weekend.
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2 years ago, chanel ceg
Doesn’t save client cards to their file
It started off wonderful because it would save my clients cards when they booked for cancellation purposes and then unexpectedly stopped saving them which I never got the update for and when I had someone cancel that was a new client I wasn’t able to charge them my cancellation fee because of it I also liked that it would save their card under their file for checkout purposes because I could just hit card on file and charge them my clients got used to not having to bring their cards in and then suddenly I had to start swiping their card every time it’s kind of inconvenient
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6 years ago, leahC515
Good but a a couple more features would be good
I used Vagaro before for about 4 years. The couple I wish square had would be the ability to jump forward or back weeks. For instance I was able to hit a button that said jump and then it would have -1 through -8 wks or +1 through +8 weeks so if I had a slow week I could hit on 6wks prior and see if that week was slow also or to see if there were clients I needed to reach out to to remind them it’s been 6 wks since their last appointment. I would also like to put my finger on an existing appointment and move it up or down or to a different day during that week without having to go into the appointment and change the date and time. My clients do say that square appointments is way more user friendly on their end though so that’s a plus!
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