Square Point of Sale (POS)

4.8 (465.9K)
657.1 MB
Age rating
Current version
Block, Inc.
Last update
1 month ago
Version OS
15.0 or later
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User Reviews for Square Point of Sale (POS)

4.8 out of 5
465.9K Ratings
6 years ago, Rozwita
I love Square Point Of Sale!
We are artists and have been doing art shows for over 40 years. We have used several different companies to process credit cards over the years and all of them have been complicated and expensive with a lot of paperwork and monthly fees until we discovered Square! It’s so easy with no monthly fees and you can do it anywhere! We recently opened a brick and mortar gallery in Inverness, Florida and bought their Point Of Sale system with iPad. I can keep track of inventory and sales and print reports. They allowed us to buy the register system with monthly payments and set up was super easy! I am about to add employees to it because they keep track of all that too! It also automatically adds sales tax if you want. Emails have always been a problem for us...keeping track and sending them. With Square, they keep track of customers and I can send out a campaign in a few minutes with their templates! I can see at a glance which emails worked and who responded. I can work with the 80/20 rule and concentrate on the 20% of customers that are repeat buyers and buy 80% of my products. We love it!
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4 years ago, jmcgrath20
Great app for small business, okay for friend to friend
I absolutely love this app and I would recommend it to anyone who has a small business or more. It does a great job of organizing the transactions that take place throughout the business day, week, month, year, what have you, as well as helping to keep your books straight for tax purposes. The only thing I would complain about, and it is just due to my impatience, is the mere fact that the availability of funds from time of transaction to the time in which that money is accessible seems, to me, a little excessive. Now, yes. I understand that it’s electronic communication and banks have to talk with other banks to make sure the funds are transferred to the correct account from the correct account; so on and so forth but it just still seems to drag on. Especially when you’re in need of said funds immediately. This leads me to my last point with regard to the slow availability times. What is the point of an instant transfer if the money in which you will be transferring is tied up in limbo? Seems to me if it is only that easy to do an instant transfer in which you require a fee to use, why can we not access our incoming monies just as quickly considering a fee per transaction anyway. Well, there you have it. An honest review from a loyal and honest customer. Hope that it may help to improve the already seamless work flow SquareApp provides as well as to help a new comer decide whether this product is right for them!
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2 years ago, Colt-R
Withholding my money for 90 days without explanation
I know many people that use square and like it my experience wasn’t so good I got everything all set up no problem, took my first payment than after that I couldn’t transfer my money. I received a notification saying that I had more setup that needed to be done so I went through the 11 step set up questions/ info that they asked for shortly after that I received an email said that my setup was submitted successfully and it would take 2 days to review. 4 hours later (on a Sunday) I received an email saying that my account was deactivated with no explanation why, so I called them the next day to try to figure out why and all they could tell me is they couldn’t support my business. I did some research to see if anyone else had this issue and apparently it fairly common. So I called again the next day to try to get it figured out and get my money that they are holding and got the run around I ended up talking with someone in account services and she couldn’t tell my why it was deactivated, they only thing she would say is I could refund the payment and ask for a check from the customer (who requested payment by credit card) she repeated herself 4 times and than hung up the phone on me while I was asking her a question. I would recommend that NOBODY use square due to this customer service or lack of service now I have to wait 90 days to get paid when I was depending on this money to continue doing business
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1 year ago, nickname number1
I am a young adult with kids. Bought a coffee concessions stand. I’ve been so excited to start a career for myself and my family. As most know starting out a business is a huge financial burden. My account was flagged and I’m confused why. I just will be selling coffee. I haven’t even sold anything at all though because we don't open until June 1st. I can’t even get ahold of a real person to try and get this fixed. Its been days and I got nothing. I had transferred $500 into the account of my own money to have my coffee roaster use that account when we buy our first batch. Now I can’t get that money back and I need it to purchase my goods. This is very frustrating. Im hoping they can get this fixed soon enough because we have a business to open and I already spent a large amount of our funds on the square equipment. I had so many people recommending square. If this isn’t fixed in a timely matter or at all I will 100% be recommending businesses not to use square. This can be a huge customer base considering most our business will be done at vender markets. Edit: I have talked with your social media account and go zero feedback. All I asked was what I could do to solve the problem. The only answer I got was “this decision is final!” I assure you I have done nothing wrong to provoke this issue. I will happily take my business to clover and recommend them to anyone and everyone! You guys are the only fraud there is.
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2 years ago, 4FukS8k
Horrible Customer Service
I love love love the square app it’s easy to create invoices. The customers can see all the charges and details and pay easily as well. However, their computer system has locked my account twice now to check information for fraud. This would be a good feature except both times they have locked it on a weekend day and they won’t even discuss it with you until Mon-Fri and then you gotta wait another 48hrs for them to review the details. I travel for work transporting across the whole US. All of my customer payments are in my square account that’s how I fund my gas to drive to the next customer and eat etc. they locked my account and stranded me over 1,000 miles from home with another persons pet that I was transporting for 4 days. For 4 days I was stuck in a travel stop parking lot eating chips and listening to a Whitney pet because they were miserable and ready to get home. The customer luckily was understanding but that could have gotten me a horrible review cost me my reputation and or my business all together. After the first time I figured it wouldn’t happen again because I started making better invoices with extra customer information and guess what it’s Saturday I’m stuck in Ohio because I can’t get gas to make it down to Texas to get my next pick up…I message support and they won’t help tell me I gotta wait till Monday!!! Uh are you freaking serious….
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2 years ago, IDSwasher74
Stop using square immediately! They have changed their terms, and now a small business like mines is brought to its knees, because they flagged me as potential fraud, I am not fraud I am a plumber, I did a job for a regular client of 3 years, have been using square for years, without issue... Not today, The client paid as usual with the same card they have used for years, but square said it was fraud, are now holding my money and have gone into my actual bank account and removed the funds from the last payments from this card, draining my account completely and putting it into overdraft....WHY? Oh wait there is no customer service to answer that, hours and hours of phone calls to another country have netted me nothing, now they refuse to give me my first payment that started this, and have taken back the last payments made with that card, I talked to my client, they called their card services, and they said no problem on their end, and also no refund on their end. So square now has several thousand of my dollars, some of which they actually stole from me, and wont return...I dont even know what to do, And I have no idea how to get my money back, I cant even go do work because I have no money to put gas in service truck..they took it all... This is what happens when computers take over... You cant reason with a computer.. Now im broke.. And NOT a Fraud..
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5 years ago, john h6212
Could be good could be bad
I used this service and app for a personal account service. To get paid for side jobs in a way I thought was more of a convenience to my customers being able to pay with a card over cash New day and age right? I would eat the processing fee’s to make a happy customer. until my account was frozen and put under review after receiving a couple hundred dollar payment. If your using this for personal use not business make sure you mark it as “miscellaneous goods” not “miscellaneous services” or anything else because even though you set it up as an individual, personal, non business account if you get “suspended” and “under review” it says 1-2 business days it took me more like 10 to finally even get to talk to someone who told me what I should do besides send me and email or a link in our chat to fill out a form that doesn’t even work correctly i.e. uploading documents. Very aggravating and frustrating that’s for sure. Because you don’t want to take anymore payments that way Incase they close your account you don’t have to go explain to your customer why they need to pay again and provide a refund and refund receipt(that’s the easiest part, especially if they have an email address) the whole “under review”/“suspension” can be drug out by square as long as they want. Why was their no problem for the first few months? Very frustrating!
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7 years ago, Ranger152
An excellent app and service
To begin, we have been using Square for almost 4 years. Over that time we have integrated square more and more into our business. We are happy to report that this has been a great decision. The app is always being updated and keeps getting the features that we ask for. All you have to do is email or call and tell their customer service department what features you really want to see in the future. Then sure enough in a month or two the very thing you asked for is added in or has some beginning resemblance of what you had asked for. Do not be deterred by the negative reviews. Most of them are people who have decided that the review section for the app is the best wY to ask a question to the support staff. Or they may be engaged in some kind of shady business that is prohibited by square. On a different note their fees are strait forward and are completely out in the open compared to other merchant service companies. Overall I have been satisfied with the product and the support staff that make it keep working. Thanks square for making a POS that is easy and powerful. Cheers.
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12 months ago, momdoingmomthings
Just another greedy company
I’ve used square for a little over 2 years and have loved it! I told everyone about it, suggested it to everyone I knew opening small businesses. It really seemed like a “for the small guys” sort of company. That is until I got my husband to sign up and they claimed they randomly selected him for a review and held his money for his first job. The chat support was rude about it but he figured he’d wait it out. That was until the next day he got a “we need more information from you” notification claiming they needed a bunch of information, some of which didn’t even apply to his business. He called support who was extremely rude and disrespectful, raised their voice at him, talked over him and hung up on him. I was sitting next to my husband the entire time and he didn’t raise his voice or get rude with them once. So why was customer support so disrespectful? Now I’ve decided to shut my account down and he his but neither of us are able to 🤦🏻‍♀️ Edited to respond: My husband and I have both spoken to multiple customer service reps all equally as frustrating, but we both managed to deactivate our accounts. Complaints were addressed and we were told they’d be submitted but we’ve already moved on to a competitor who was more than happy to have us and mentioned they see a lot of your unhappy customers
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7 months ago, John Lopez 1
My Money On Hold For 90 Days For No Reason !
I got everything all set up no problem, took my first payment than after that I couldn't transfer my money. I received a notification saying that I had more setup that needed to be done so I went through the 11 step set up questions/ info that they asked for shortly after that I received an email said that my setup was submitted successfully and it would take 2 days to review. 4 hours later (on a Sunday) I received an email saying that my account was deactivated with no explanation why, so I called them the next day to try to figure out why and all they could tell me is they couldn't support my business. I did some research to see if anyone else had this issue and apparently it fairly common. So I called again the next day to try to get it figured out and get my money that they are holding and got the run around I ended up talking with someone in account services and she couldn't tell my why it was deactivated, they only thing she would say is I could refund the payment and ask for a check from the customer or cash. I would recommend that NOBODY use square due to this customer service or lack of service now I have to wait 90 days to get paid when I was depending on this money to continue doing my business. Please Don’t use unless you don’t mind Waiting 3 months 👎
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1 year ago, Coach Alou
Horrible experience
I have a baseball team I run and we wanted a way to process credit cards. We advertise for our sponsors and had a business want to use a corporate card. I sent in all kinds of verification information, got confirmation and then put through our first order with one of our major sponsors. I then get an email that the account is deactivated, Square took 3.5% and the only service we received was deactivating the account and froze the rest of our funds. In the meantime I’ve invested money to create banners and advertising so I’m out that money on top of creating a bad experience for our sponsor as well. Then I call an 800 number that puts you in a loop…. Press 1…does nothing, etc. You can’t actually talk to someone. So as of now Square has our sponsorship money, charged a fee to deactivate my account, cost me hundreds more in advertising cost now we’re out of pocket for and ruined our relationship with our sponsor. If they were to look me up on the drivers license I sent in or on broker check they would find I’m a Compliance Manager for a major bank in one of the heaviest regulated industries in the world. Now they have my personal information, bank account (which they already tested) and money that was to be used for our team that was taken from a business and this will impact a lot of players.
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1 year ago, Fashion Gurl
Signing Up, Easy as 1,2,3
I started with another popular company, their requirement were three proofs of Identification which took two days for verification, once approved, took 3 days for payout. I tested the link to customer for payment, it showed the customer my full name and bank account number 🤯🤯🤯. I had to request access to their virtual terminal which I was denied because I did not have enough sales, I was told I could request it at a later date after I have more activity on the account. This was tooo much, I needed access NOW. So I did more research and found Clover and SquareUp, Clovers upfront fees were not in my budget so I tried SquareUp, oh my goodness, HAPPY, HAPPY, HAPPY what a BLESSING. I completed the signup, I was verified in minutes the virtual terminal is standard along with many other features. The main feature is I can use my iPhone for payment. Talk about a BLESSING!!! I am Tickled PINK with JOY!! Thank you SquareUp Thank you!!! Oh, almost forgot, I did a test purchase/payment of $1.00, the payout was the next day, I don’t really need to use the instant pay but if I need to it’s available!!!!!!
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4 years ago, derrickmia
bad bad very bad worst customer service ever
I started using this app for side jobs and charging customers is easy and simple it the best and it’s fast but when it comes to getting your money that’s a different story coz they make it so hard and right away they deactivate your account just because they think that your transactions are high risk ok let say that the case then when that happens they put a 90 days HOLD ON YOUR MONEY and when it’s time to pay they don’t pay it and they don’t even reply to your emails not on Facebook or instagram or nothing soon as you email them they say how can we help and ask to provide your account info after that they don’t reply it’s been over 6 months that it’s says my balance is being transferred and nothing everything is wrong about this company and I’m going to sue you guys if I don’t get my money that you guys said you were going to transfer 6 months ago..I’ve been so patient with you guys but enough is enough you got one day to fix this or don’t even try after coz I’ll see you guys in court
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3 years ago, Danielle Ds
Worse Company I’ve Ever Came Across
At first, I was really starting to get excited about working with different companies to create a seamless process for both me and my customers. The ability to have multiple payment options and payment resources was awesome. However, since I’ve signed up I’ve been running into nothing but issues with Square. I have literally done nothing wrong at all! I have an official registered business with a business tax ID. I created an invoice for a service I provided to my guest and square is holding my funds after I’ve given literally everything they’ve asked me for. Without any explanation they’re holding my funds, suspended my account then deactivated after I’ve done everything they asked me to do. I’ve emailed numerous of times with no response and I called and the rep literally stated he doesn’t know why they deactivated my account what kind of professional business are you running Square? I trusted you guys with no only my personal and business information but as a platform to collect my funds for me and this is how you treat your customers? This is unheard of! Someone should be able to explain what’s going on and steps on how to resolve the problem if something else is required of me. Having your rep tell me idk and not receiving email responses back is not going to work!
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3 years ago, nicole_0011
App Update Causing Issues, Features Still Lacking
Newest update has some nice features, but it is causing some issues. The first issue I’m coming across is that I am unable to add inventory to a new item I created. Keeps giving me an error and says to check my network connection, however, I am connected to our network so this should not be an issue. Item exists on our iPad (where I created it), but does not show up on our Square register, nor does it show up online. I also see that I no longer have the option to create a separate checkout link on an item. Please work through and address bugs / issues. In addition, one thing we would love to see is to be able to set a pricing structure on a single item. For example, if a customer purchases/orders Qty 1 of an item, they receive it at “X” price, but if they purchase Qty 12 or more, they get a price break and receive the item at “Y” price. Giving this review 2 stars due to bugs that need to be fixed, and due to features recently implemented that should have been implemented long ago. Also due to features that are not yet implemented that should be. This app is good overall, but lacking in features that allow for versatility in order to improve efficiency for businesses.
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7 years ago, meggggggggaaaaannn
My account was deactivated for something that I was wrongfully accused of doing. Someone filled a dispute saying they didn’t authorize the $200 transaction (2 months after the transaction) square TOOK $200 from my bank account and closed my account (that was only my second dispute in 2 years with them and the first dispute was settled in my favor). Here we are almost 4 months later after I started using another site for my business, and finally I get an email that says “the $200 dispute was decided in your favor” I thought... well finally. Makes sense because the idiot that did the dispute lives across country but claimed they never even made the payment (like how the heck could I make a payment on behalf of you when the invoice was sent to your email) but anyway they decided in my favor... YAY I GET MY $200 back! NOPE... WRONG... SORRY NOT TODAY... square then tells me I have to wait another minimum of 90- maximum of 180 days for the money to go back in my account!!! IM SOOO P*SSED OFF!!!! So there is literally $200 sitting in a square account no longer active and I just have to wait another 100+ days! Not happening. I contacted BBB and will be posting on every social media out there. They have the WORST customer service ever. If you even get the LEAST bit aggravated on a call with them, they just hang up.. DO NOT, I REPEAT DOOOOOONOOOOOOTTTT DEAL WITH THESE PEOPLE
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3 months ago, 20/20Doc
I have been on Square for seven years. They are pretty efficient about depositing the funds daily into your account. One thing I absolutely hate is they have no US base customer service. Occasionally, if someone disputes a charge Square automatically takes the funds back without even giving you a chance to dispute the problem. Then it can take over three months for them to make a decision and possibly put the funds back into your account. This recently happened to me. After 3 months of waiting square said that the funds never should’ve been taken out of my account and that they were going to put them back into my bank account. They said it may take up to two business days to process. It has been over three days and they still have not deposited the funds into my account. After being on the phone and on hold for over an hour and a half talking to representatives in Guatemala with broken English, I got nowhere. They kept seeing they needed to talk to someone higher up. this led nowhere except for except for being hung up on. Square customer service is absolutely horrific. The mere fact that they outsource all of their customer service demonstrates they care nothing about their customers. They are putting profits over customer service.
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3 years ago, Doug Canney
Took my money!
I’ve been using Square for seven years, never had a problem with anything. I had a fraudulent charge attempted on my card after putting seven dollars worth of gas in my motorcycle, A scammer tried to draw 300 and square stopped it. I actually talked to a human, and they said they’d send me another card. The representative said they were putting a block on my account so I couldn’t lose any money, but that means you can’t contact the company either, if they block you on your card, that blocks you from corresponding with them as well. They wound up sending me three new cards and a new card to the criminal who tried to steal my money. Now, they have $500 of my money they’re holding and will not let me transfer it to my bank, nor will they let me use Apple Pay or speak with anyone. Worst customer service anywhere! Going on two weeks now and I need my money, $500 is a lot of money for a small business, do not get square for payments! Go anywhere but don’t go here, they will leave you stranded like they have me. Update; tried to use Apple Pay today thinking I could get some of my money, declined my $35 purchase and two minutes later there was a $100 fraudulent purchase attempted. I have no idea what’s going on with this company, but it’s definitely not reputable.
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2 years ago, ktcg01
Fix it
So I read some reviews and looks like other people are having similar issues. I’ve used square before and I liked it so I started using square for a small side business with my Etsy so I could do in person orders and transactions. The first time I went to identify myself and my bank information I double checked it all and it told me I wasn’t able to be identified. I emailed them and didn’t hear anything back. I looked online and they gave me a bot/automated responses to talk to and then when I got a real person they copied and pasted exactly what I had already read online and told them I couldn’t do. And after an hour of waiting on slow responses they finally told me “Your last application to accept cards was not approved, square offers a limited number of application attempts this decisions is final. I know this is disappointing I wish there was something I could do.” I asked them since they didn’t have the ability could they connect me with someone who does and I never got a response. I applied 1 time, I put everything in correctly, and I asked them why it wasn’t approved and pretty much told me “I don’t know I can’t do anything.” I use square at another job and I love it, was super easy to set up and use and sign in on, but I can’t make my own account?
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3 years ago, Kyana567
Beware Holds for 90 days
I got Square to be able to take credit cards where my Etsy shop couldn’t help me in making sales. I had a sale over $1,000 and they held my money (I was told for a period no less than 90 days) and they closed my account for no reason. I had submitted all the information about my sale and they said they could not support my store even though I had never had a problem before. I tried to contact costumer service to talk to someone to just get answers and the customer service is nonexistent. I called the number and was pretty much told to go f myself the lack of care they put into their customer service. Not even an explanation. I do these things all the time with Etsy, what was the problem doing it when Etsy is integrated with square? Not only did this screw up my sale, but now they have made my bank account negative by withdrawing money they have no right to take from me. They cancelled my account and the customer wanted their money back and I couldn’t even issue a refund so the customer did a chargeback with their bank. That’s not my fault at all but I’m being punished by square for bad company practices. I do not recommend square to anyone, especially if they are going to eventually have sales more than $1,000.
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6 years ago, L. Short
My little business
Granted I just started my own little business...but square allows me to be super mobile. I can go anywhere at any time and take payments! I get my money right away and I haven’t had any issues whatsoever. They included my own card reader for free, it arrived quickly and my customers just swipe and go! I love, love, love the ability to do this! I am horrible at maths and this includes all my sales tax, discounts, gift cards for my customers instantly..it allows me to be free of being stuck in one place. For anyone running a business that needs you to go to them I highly recommend Square Point of Sale! You can’t go wrong..and I’m grateful that they don’t charge a ton of money to do it. In my little business every cent counts and other services charge way more for smaller amounts charged. With Square I always know how much it’s going to be..no hidden fees or charges. Thank you Square! You’re an amazing tool for us that are just learning to be on our own and rockin it like a boss! Which I am, my own! I couldn’t do it without you.
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4 years ago, Shaggyface
Quick and Easy but...
This app is great for transactions and selecting your products, but it lacks a few things. 1. The customer list is not available if you are not connected to the internet. You can still take payments but it records them as payment by “Square Customer” and does not attach their payment to the customer information. This is a problem when you import your transactions into another program like quickbooks. 2. When you download transactions to quickbooks the product information does not come through, only the category information. 3. It does not automatically reconnect to my iPhone personal hotspot when I use that as my internet connection. I have to go into settings and turn off WiFi and turn it back on several times. If they would just put the customer list on the device like they do the product list, it would be much better. Seems like a simple fix but for whatever reason they have not done it even though suggested many months ago. 4. There are also no normal transaction numbers. Instead of a regular number for each transaction it gives a long string is letters and numbers mixed with capital and lower case letters. A normal consecutive numbering system would be much nicer for accounting and for the customer.
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6 years ago, jdmezger
Customer Service
I’ve been using Square for a very long time. In the past, all my reviews have been glowing. Not so much today. I called customer service to help with an issue with the gift cards. I did get my issue resolved, and the rep in the other end was helpful, once she understood my problem. BUT! The background noises were absolutely horrendous. At one point. I couldn’t tell if she was talking to me, or someone else was talking to me. One of the men in the background was so loud that I could tell the rep exactly what he was saying to the other customer. Not only is this VERY distracting, there is an issue of privacy. The rep told me she didn’t know how I was hearing the guy, as he was quite a distance from her. Believe me I HEARD THE GUY. There were also many other voices muddying our conversation. It just sounds very unprofessional and makes square sounds like they’re operating a “sweat shop”. Not good Square. Step up and get better headphones for your employees or put some kind of barrier between reps.
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2 years ago, Ms. Ivette
“Ghost “Payments
I have a customer that pay with debit card I got the payment the app was giving me a confirmation of the customer payment….. 2weeks later customer come back to pay “again” because he noticed that the payment was not reflected in his bank account. I check in my system and there was no payment found for this customer. Even in my bank account it doesn’t appear. I never NEVER check to confirm that all the payments are really in my bank. I been using square for 7 years and I don’t know that this can happen. Also I made invoices from month before the appointment (I got deposits) for the customers and at the time that customer come to pay I don’t see the invoice payment reflected in the transactions area. Also this can be inconvenient if I want to track ALL the payments received in the day. (Even the invoice is made it a month before, customer come at the appointment, and pay today the payment is not reflected in my payments received today). Please be careful with this app and track writing all the transactions. Customer service they don’t have idea in how to help me with this problems. I’m using the iPhone 12 Pro Max. Just for reference.
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4 years ago, Dalley52
Small Business
At first I loved square my first transaction was great. Then the second. Then I decided hey I wanna do an instant transfer which almost all businesses and payment places allow. EXCEPT SQUARE!! If you don’t get 50-70 transactions you only have 1-2 business day transfers which takes forever sometimes even longer than that. You guys should really think about lowering that because not everybody is going to make that that quick. And I’m stuck using them cause the website I use is connected to them. It’s so frustrating like I’m a small business, just starting out I’m not making 50-70 transactions anytime soon. DO THEY LET YOU KNOW ANYWHERE?? Nope i had to contact support just to find out... no warnings nothing. Not even on they help page. So now I have to wait even though I NEED those funds. And I cant do anything about it. That’s horrible... atleast lower it to 10 transactions. 50-70 is insanely high for someone just starting out... we need those funds to help with our business and pay for shipping... hence why the customer pays for shipping. But if I cant access the funds for shipping how the heck am I suppose to pay for it. Make my customer wait 3 days for y’all to send me MY money. Ridiculous ... as soon as I do make enough Im switching to someone else for sure.
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2 years ago, bruuuvvv
Where is my money???
Square deactivated and reviewed my accountant multiple times without telling me and moved large amounts of money without notifying me and withheld money. I have to wait 90 days to get money that was supposed to be in my account over a month ago. I don’t know why square is clamping down so hard on small businesses but they’re really hurting a lot of small businesses and bringing them to their knees. They’re overly harsh when looking over a business and even though I provided all the information I could and I have a legitimate business with legitimate places they can find it they still banned my account and my money is still missing. My money was even missing before they had banned my account and they never told me where my money was or where it was going to go or when my account was under review and they reviewed it multiple times multiple days in a row .and I don’t recommend this for anyone with a small business. They have higher fee rates than other payment methods and they withhold your money for a lot longer. I don’t recommend this. The customer service is also not great they have a long wait time and they don’t really do anything to help you. Please don’t get square it’s not worth it.
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4 years ago, Wecfa
Worst customer service, glitchy app
Go with PayPal instead. They may have a higher processing fee, but it’s worth it over Square’s nightmare of an experience. I wanted to use this for selling at a craft fair but could not get the card reader to accept card payments in the app (kept getting a glitch where a window would pop up asking me to order more hardware even though I had the hardware already). I emailed square, Facebook messaged them, and tried calling them. I also tried posting in the community message system but there was a glitch there too that didn’t allow you to ask questions. Go to their Wikipedia page, you’ll see that their phone system is fully automated (no live help). When dealing with people’s money, you should not make customer service so stressful and impossible to access. I can’t believe this company is so successful with how awful my experience was with them. If you don’t believe me, get your free card reader with square and PayPal and see which is easier to set up. No reason to only try Square and wait forever for it to fail. Update: their response to me on this public review is a lie. I did try contacting them. Eventually I got a generic response that my account was blocked by them. That’s it, no ability to contest it.
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3 months ago, RC2283
Withholding Money, No Access to Customer Support
After 2+yrs of business they randomly started withholding all of my money claiming I need to verify my identity. No notification, I just realized my bank account was not receiving my money. After digging through my square account, I finally realized Square was a withholding money because they wanted me to “verify” my account. After submitting the information they requested I waited another week. They then sent me a notification requesting more information, including access to my bank account to “verify” my balance and transaction history. I then submitted the information and was told I had to wait until it was reviewed and approved. I then tried calling customer support after I submitted the information. I went through several different prompt menus with no access to a representative until I repeatedly pushed zero. Once I finally spoke with a representative they just told me my account was under review. Why did you let me proceed with processing transactions for my customers only to withhold the transaction and not releasing it to my bank account? It has been several weeks since I processed these transactions, will you be paying me interest?
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3 years ago, davidh.won
Non-Existent Customer Service
Recently signed up for Square and even ordered a Square card, only for my card to be suddenly removed and my account in a state of limbo due to a deactivation that I’ve received no notice for. When attempting to contact Square through multiple outlets such as phone/email (messaging was unavailable for my account), there was literally no way I could get in touch with a live agent regarding this issue. Everything is automated and you get no reply via email. Completely garbage service that I put in money for, and now I have no way of retrieving my funds from my account. Do not use until they actually put in a customer service team because clearly there isn’t one. This isn’t just a disgruntled user—I’ve again tried every method to get a response and in spite of this I have not received any communication whatsoever. - Edit: Recently received email communication from them after several weeks, and their customer service was great. Reverting to 4 stars because they seem to have redressed this issue.
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6 years ago, jadaaaaabaddddaaaAaa
Never worked
When I signed up for square the first thing it said to me was that i wouldn’t be able to accept payments? Which is the whole point of the app so why would this even be a thing? I tried everything on my own trying to figure why and how to fix this. I tried fixing my information thinking that i might have something in wrong. i thought that it might be my card swiper but when i logged in on another phone and tired there’s it was still the same problem. So finally i figure out how to contact square and talk to someone on the phone. The lady was so rude and couldn’t help me at all. I told her that I’d tried multiple times to edit my account information and she told me that since i had done that square won’t be able to fix the problem. To confirm i said so i won’t be able to ever use square and accept payments and she said that’s correct. I asked her if she could tell me why, or what i did that made my account do this and she couldn’t give me any explanation at all. When i got an email asking how my phone call was i told them this exact situation and said yes when it asked for a follow up call from someone else. It’s been three days and still no call. I won’t be using square ever again even if i could 🤣
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3 years ago, BadGeorgie
I love it!
I have a small concession business and I was so surprised how many people come to sporting events without any cash in their pockets. I eventually got an iPhone and decided that I would try Square so that I could process credit cards. I am so blown away at how fast and easy it is to be able to take credit cards from my customers when they want to buy food from me. I think it also adds to my sales because some people would ordinarily not spend as much if they had to spend cash. One of the best things about it is it's affordability -no monthly fees and a very reasonable transaction charge. Set up was easy, the transactions run smoothly, and the day after my sales, I get an email telling me the amount of money that's been deposited into my account. What I DO want and am upset that square can’t deliver: the company name should be present on every printed generic report. I have 4 companies that I print daily sales reports for, and unless I write down the location, I’ll go nuts trying to figure it out later.
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3 years ago, brackston dutson
I’m a wedding photographer and I usually do all my payments through Venmo, PayPal, Google pay, or Apple Pay for the past 2 years. But 2 weeks ago I got to different clients that wanted to pay with their cards so I decided to make a square account and have them pay through that! It was super easy to set up and with in minutes I was able to have the customers pay through the square app via link I sent them! They both paid me and the total ended up being 1350 and I tried transferring it out after a few days but they deactivated my account and put a hold on my money for 90 days!!!!!!! I tried giving them all the information they needed to verify I am a real photographer but instead of trying to figure things out with me and see what’s going on they just send an email so your account is deactivated and this final and toWait 90 days for your money or refund it back it to the people you charged. This company is frustrating, you say you are great for small business but when I try using it for my small business you decide super quick that it’s “fraudulent” because I got paid by my clients???? I highly suggest using Venmo, Google pay, etc.. over this trash company.
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5 years ago, angie marks
Worse payment app DONT GET IT
I applied for the square app and they said successful didn’t ask for any other verification but when a client sent two payments they would not let me transfer it to my account but they did charge the client..... they wanted all kinds of verification before I could deposit it into my account and when I went through with the process there system wasn’t saving my information.... so I tried to refun the client and before I clicked refund it said it would be refunded in one business day..... it’s been three business days and the client did not receive their money so I called square and now they are saying 7/14 business days.... not only that but they took out money from my bank account which was the first payment the client made but they never let the money go into my account.... THEY TOOK MONEY OUT OF MY ACCOUNT REAL FAST BUT WILL NOT REFUND THE CLIENT REAL FAST AND THE MONEY THEY TOOK OUT OF MY ACCOUNT NEVER WENT INTO MY ACCOUNT BECAUSE THEY WANTED MORE VERIFICATION BUT THERE SYSTEM WOULD NOT SAVE THE INFORMATION DO NOT USE THIS APP.... GET PAYPAL THEY WORK MICH FASTER PAYMENTS GO THROUGH INSTANT AND SO DOES REFUNDS AND THEY DONT WAIT FOR YOIU TO RECEIVE A PAYMENT AND THEN HOLD IT AND TAKE MONEY OUT OF YOUR ACCOUNT PAYPAL IS MUCH BETTER.... SQUARE AMD CASH APP IS HORRIBLE THEY WILL TAKE YOUR MONEY AND THIER CUSTOMER SERVICE IS HORRIBLE!!!!! Don’t get it !
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6 years ago, Royal Coffee Mug
Fine... until something goes wrong
Then you’re on your own. It’s actually impossible to get support fixing an issue at this time. There is no number or email address, or contact information of any kind available. You are asked to look through the FAQs and support threads. If what you need is not there, you “contact support,” which takes you through a process to “open a case,” after which someone will email you. The first page of this process, which asks for your location, has been broken for several weeks. There is no option on the screen for answering the question, so you’re unable to move on. I’ve been receiving an error message at login ever since I switched phones, so I am unable to get into the app at all. Meanwhile apologizing to all my clients for not being able to take cards currently. So I search through my old email records to find when I had successfully talked to Support once before, and send a message to that address explaining my situation, giving all the required details, asking for help. Their response is “you’ll have to open a new case.” Okay. I reply that the Paige for opening a case is broken. Over a week later, no reply. I can’t even believe how ridiculous this is.
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3 years ago, Dtruck63
Square Does not give back your money
We have dealt with Square now for about 5 years have had multiple good reviews but square decided to shut our account down and hold our $2000 of our money captive for somebody hacking our account and getting a card that we never knew nothing about we have never done or asked for they held money for 90 days very hard to communicate with anybody never calls back or emails they can’t remember that you called and spoke to another representative they tell you that you’ll get your money back in just two days and it goes on for 90 days right hand does not know what the left hand is doing at square too many people working from home. I will never recommend Square to anybody they do not care about their customers all they can do have you talk to people that speak foreign language that you cannot understand and we deal with all kinds of nationalities in our business again I will never use Square nor recommend them to anybody you’re much better off finding a company that processes your payments that will not hold your money and not give it back to you there are several companies out there that do what they do. Tuff Truck Towing
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4 years ago, BBF FAITH
If I Was Able To Give Zero Stars..... I would
I personally feel like square is a scam. I was told my bank account verification would take up to 4 days to be verified. I’m On the 6th day now and I still have no access to my hundreds that my customers has paid me. And the only thing they keep telling me is another 24 hours. On top of the approval for the verification after its approved I have to wait another two days for the funds to transfer into my account. So many companies that operate today are on a instant transfer/deposit basis with a small fee. I’m absolutely fine with that but when you charge me 15% plus an additional fee when customers pay with their cards and can’t instantly or even within at least 24/48 have my cash deposited into my account that makes me worry a bit. This has completely slowed down my business and I’m in the beginning phases of launching. And to have already let my customers down because of the lack on squares behalf makes me so frustrated. I only wanted to use the services for the invoicing part allowing my customers to pay through the link that I was able to send out to customers. That part is so convenient and I loved it but how they handle your cash AFTER it’s received in. Scares me and I don’t do scammers. There’s too many hackers and scams happening today and to have someone hold YOUR funds captive with no explanation is bizarre. Square I’m giving you zero stars ☆ ☆ ☆ ☆ ☆ Would not recommend
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4 months ago, ane1456
Handy system
Mostly a very consistent service. Lately the app has malfunction several times, causing us to miss out on some very high dollar sales. Another sticking point for me is, The fact that you have to turn your microphone on in order to use their system , which seems a little weird. Perhaps invasion of privacy? Never was explained to me fully why your microphone (A listening device) needs to be involved in a sales transaction. …? The answer I was given three or four times was the same, “because your headphone jack needs to communicate with the credit card reader”. I’ll say it one more time, I do NOT have a headphone jack on my Square stand or on my iPad! Get it through your heads. That’s a lame excuse and not a reason. But overall, over the last 10 years This credit card processing app has been great. Convenient and handy with lower rates than our bank.
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4 years ago, 5tanialB
I don’t trust it with my money anymore
I have processed $2,400 with square. 4 separate transactions. Absolutely legitimate address of clients contact info and everything they ask for on the invoices. Each and EVERY SINGLE time I get paid they will not allow me to transfer MY money because they are doing a “periodic” review of my account. Customer service is a huge waste of time for a company that co tractors and business who work Mon-Sun rely on they’re hours are too limited. Chatting with them is also pointless as you will be essentially spammed with automated messages and it makes almost no sense for you to put in the time and effort to submit a well said and important question. At the moment for the 4th time I am seeing the money in my square balance unable to transfer and ya e been given the same automated response that I’ve received the last 3 times. I just don’t trust square and will discontinue using it. Hard earned money hat they keep for as long as they want with no reason as if they play important some part of your hard work and negotiations. It makes me so frustrated. Going to go back to accepting checks. Takes 1 day and it’s a smooth transaction. I recommend you using a different company.
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1 year ago, Don’t use square
Square will hold your customers funds hostage
I have had the absolute worst experience with square. I started using them for estimates and invoicing for my roofing company. Every single payment I have received has been held for several days. The last payment I received was for over $7k. They sent me an email saying they think it was a fraudulent charge and that I need to refund my customer to avoid a dispute. Needing to pay my guys and get those funds secured I refunded the customer so I could just go pick up a check. Square then tells me they are now placing a 2-7 day hold on the funds. Day 7 arrives and no funds have been refunded. I call customer support at they’re difficult to find 1800 number and eventually speak with a guy named “Tri”. I explained what’s going on and how this is all affecting my business and employees and he was as rude and disrespectful as could be. He tells me they now have 14 days to refund. I ask for a supervisor and he tells me there isn’t one then proceeds to hang up the phone on me saying my call wasn’t productive…. Do not trust square with your business funds they will only hinder you and leave you with no means of getting issues corrected
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2 years ago, iamgia
I decided to try to use this company for my well established business. My daughter use to use it for her small business. She didn’t have any money in her bank account yet, it was a new business. I have my business for over 25 years, never had have any problems with any merchants I use. I signed up for square, and they told me I need submit some documentation and they get back to me in two days. At the same time they were very happy to let through two of my transactions (about $1000). After two days I received the email, that they deactivated my account, not able to support my business and they will hold my money for 3 (THREE) month, without further explanation. When I tried to call them (which wasn’t easy, they do everything that you are not able to talk to live person), THREE!!!! Representatives told me that “unfortunately they can’t provide me any information” and when I asked to talk to supervisor, they hang up on me. What rights this company has to let the transactions through before approving me and then holding my money for three months?????? Maybe attorney general office will help me to get an answer to this question.
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4 years ago, whydoihavetoputinafrigginnickn
Getting greedy
We use the square once or twice a year for our small non-profit. Funds used to transfer as soon as we reconnected to the internet, but now they have tacked on a fee for that. They are now charging 1.6% for immediate transfer. To save that fee we have to wait 1-2 business days for the transfer. Our sale happened on Saturday of a 3 day weekend, so now I keep having to sign on to the iPad we used (owned by one of the members). I have looked everywhere and can’t find anything that says “transfer pending” or “transfer complete.” I also don’t know if those who requested receipts got them or not. I am much less impressed than I was when I used this 4 months prior. Update: received a “response” to my review that simply cut and pasted the transfer policy, which was identical to what I paraphrased above and did not at all address my actual question/concern about receipts and notification about the status of transfers. So, basically like every other tech company - only interested in answering the questions they want to answer and not big on customer service.
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4 years ago, Rjs house
This company’s services will never get a penny from me ever again! When a company or individual takes a payment from someone else square gets their cut (cost of doing business). But when that clients customer wants to screw you over square not only makes YOU pay that fee back, that burden relies on you to provide proof that the transaction was in fact legit, you are guilty until proven innocent. EVEN IF THEY HAVE A SIGNATURE FROM THAT PERSON IT WILL NOT PROTECT YOU AND THEY WILL NOT FIGHT FOR YOU. The dispute platform does not let you upload photos or pictures like they ask you to and if you don’t get it done within the few days they ask you to YOU ARE SCREWED. And to top it off square makes YOU pay their fee back as well so not only does the original client screw over the company but square keeps their fee and makes you pay it back as well. No wonder they don’t care to put any effort into fighting your case, they get paid either way! DO NO NOT USE THIS SERVICE! If you do anyway you’ve been warned. I’m sure there will be more effort put into this negative review then there was trying to fight for money that I worked my tail off for and was taken advantage of by my client.
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5 years ago, b3774785468
Invoice balance issues
I use square a lot and it’s great, but hopefully this message will reach the developers. I’m having an issue. When I send an invoice the customer is only able to pay the deposit amount and nothing more. I believe the customer should be able to pay whatever amount they choose as long as it exceeds the deposit amount, or fully pay the invoice in one transaction if they choose to. Furthermore if I make a change or additional line item after the deposit has been paid, the customer can only pay the new deposit and not just the full balance, causing them to have to make two separate transactions in order to complete the full payment. This has caused major confusion to my customers, and it’s becoming easier for me to just send two separate invoices for deposit/balance payments. Very frustrating and not intuitive to my customers.
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4 years ago, Froggydeany
I have put through a total of four small transactions over 3 days. Each one was on hold for at least a day and they suspended all transactions after the third and fourth transaction for no reason whatsoever. Sent me an email to attach years of information on a brand new business, which obviously doesn’t even exist yet. The email also said that if you need immediate access to the held funds to issue a refund and collect another form of payment, which is a LIE!!!!! Right after I did that, I received an email stating it takes 2-10 business days to post back to the customer (over a holiday weekend!!!!!😡😡😡😡😡). I cannot collect anymore money until they receive their money back and now I am unable to pay my rent and have irate customers, which I am going to permanently lose!!!!!! This service is HORRIBLE!!!!!! I didn’t mind the fees for what I thought would be a convenience for myself and my customers, but this has been nothing but a total nightmare!!!!! CALL THE BANKS, AUTHORIZE RELEASE OF THE FUNDS AND GIVE THE MONEY BACK NOW!!!!!!!! oh, and don’t bother with the “we understand this is frustrating” BS!!! It’s INSULTING.
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5 years ago, Nubian0789
They Allowed Fraudulent Customer To Take Me Merchandise & Money
Watch out for certain transactions someone in Africa bought my merchandise even signed for the delivery filed a claim with their bank and square gave this person and refund even after I provided all proof that they authorized the order even signed for the package. They claimed there was nothing they could do because the frauders bank sided with them despite the countless documents of proof I had. Once square takes money out your account u cannot even dispute it with your bank because of a contact they have where they have the right to take any amount of money out of your account fraud or not proof or not. I find it disgusting that they allow any fraudulent person to order your products file a claim then not only get your products but also make u repay them so u basically loose out twice and square won’t help u at all their only answer was seek legal help??? How do u take a person in a completely different country to court?? These things need to changed immediately people shouldn’t be able to scam u out of money and merchandise and u have proof and square sits back and does nothing❗️
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1 month ago, Zephyr 360
Frustrating service
I dislike how unclear the app was, as a first time user. I take large transactions as a contractor, usually by check, however a client preferred paying by card, so I tried Square for the first time. I didn’t realize I needed to calculate and add the fees, so I issued a refund and took payment again. I didn’t realize I’d be charged for both transactions (that’s my mistake, entirely). I called for clarity and spent the next hour trying to get a human to answer my question about processing fees. After being told I’m not charged processing fees after issuing a refund (I think the woman helping me was having a difficult time understanding what I was trying to say), I was belittled and at a point even laughed at as she explained Square takes money, but the transaction is refunded… it seemed we strayed from my question and I was initially rather open to whatever the policy was, however after our conversation I’m not using Square again. I’d rather pay more for virtually any other service and not be spoken down to whilst seeking clarity. It is absolutely not worth using this app or this company’s services.
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2 years ago, Jermariza
Square doesn’t support contractors
I had my account suspended in the middle of the night. I was frantic as a small business owner with contract workers who expected there earned pay the next day. After I spend an hour and a half gathering and sending in the documents requested 2 mins later my account is deactivated, and when I try to reach support no one available, no live chat, no response from emails, no call center after hours. Yet they can review all my bank records and legal documents in 2 minutes but can’t answer a phone. They are incredibly expensive and had no problem taking my fees. Yet they can’t take the time to review my invoices, bank statements and home depot receipts that in fact show I’m a contractor/painter. So I have to contact the property management groups I work for and cancel all my invoices, refund payments and apologize because I was stupid enough to use this app. Please don’t make my mistake, this has caused considerable damage to my business and reputation. If you’re a small business these people are not to be trusted, they can and will cripple your business. DO NOT USE THIS APP!!!!!!
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4 years ago, kareem najdawi
Square App
I own a business and using the standard processing systems through the bank can be a headache at times especially when the signal is busy the reader won’t work and therefore I lose business. Having the square system as a back up has been a miracle for my business! Not only does it process it in 2 seconds, it gives me so much data on spending and monthly reports to what’s trending in my store. I’m slowly but surely transitioning over to the square system full time, for those who have been thinking about using it, ITS WORTH IT I PROMISE YOU! The fees are much cheaper and it’s a headache free system, very user friendly and just an all around great system. Thank you to Square for being their for me when I had nothing else to work with, now I don’t lose customers and since I get trending reports, I actually gain more business because it tells me what they like the most. You guys are AMAZING!!
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1 year ago, small business beware
Absolutely the worst for small business
Would you like your money at the end of the day? Maybe week? Well don’t expect that from this company. My first 4 days they help for review numerous deposits said they were flagged because they weren’t the normal payment I usually receive. I had only received 4 payments at that point! What are you comparing them to I asked they said the payments I received. So out of 4, 3 held and I still hadn’t received any money after 4 days so I decided to refund money to clients and guess what the clients haven’t received money in 8 days still days pending on my account to which the company square claim it doesn’t . I wish I could put screen shots on here!!!! Please please if you are a company depending on receiving your money in a timely no stress fashion this is in no way going to help you. You will be like me out 1000+ dollars and being told just wait…. Be careful that’s all I can say. Square I promise I will continue to warn people of your horrible customer service and the fact that you hold peoples money for whatever reason and cause much harm to small business
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3 years ago, Reed Painting
Making simple things difficult 
I have had a great experience on this app sending invoices, accepting payments, being user friendly etc. However, I now am having my account frozen because I’m not providing incredibly personal information about my business because of “security reasons.” 😂 I’m not showing you my company bank statements, contracts with customers, and individual invoices for jobs. First, it is a huge breach of privacy and absolutely none of Square’s business. I’m not forking over invoices and contracts for individuals. Second, it is a huge inconvenience to do this when running a business. The customer is right in front of me at the end of a job trying to give me money. I don’t need “added security.” What I need is to accept payment for jobs completed. I am no longer going to be using this app now or in the future. I also find it hysterical that it’s impossible to get a hold of someone in customer service to resolve any issues until someone posts something negative and tags the company. I’m awaiting a response from someone with a link to an FAQ page 🤣
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