Allstate is the insurance that's partnered with Walmart and I usually get my tvs, Apple products and anything over $100 protected. Little cost but gives me peace of mind In the long run. They have a list for you to do in order to get your item warrantied and once it's complete, they give you a Walmart gift card. I prefer to get the same item shipped to me but gift card is useful in case the item is discounted or something . I recommend square trade and the app easily tracks all your "insured" items in one app
I purchased four Plans in March 2018 I am fully aware that they do not cover lost phones, I call them to let them know that I have a new phone my sons phone was lost And I have had the worst time trying to get coverage for his new phone they gave me the incorrect information the representative gave me a false name he was Indian and gave me an American name I was on hold for over an hour he told me that a supervisor will call me back which they have not called me back as of yet every day that I’ve been calling up and getting the runaround and no one is giving me the correct information I spent over $600 on four plans and over it at this point I am about to go to the news channel to tell them what’s going on and I have the screenshots of me being on hold and on the call over and your and a half all I’m trying to do is get a phone covered and a phone fixed when you try to put in a claim it is the worst ever you’re better off going through your mobile phone company and paying a monthly bill at least when you call In your service Is provided immediately and your phone gets fixed right away I’ve been trying for three weeks to get service and to get my problem rectified and as of yet I have not Square Trade is an awful service You’re better off going through your phone carrier it’s less headache a little bit more money but it’s worth it.
I send my omen gaming laptop in for repairs it for at the repair center on July 1, 2021. A couple days go by and I never received a email or update regarding my laptop I had to reach out my self and find out what was going on. I got in contact with a employee and they told me that they ordered the “Part that they needed to fix it” and it was going to arrive the 14th and be repaired the 15th. After that I got another email saying that they ordered another part and that it was going to be fixed the 22nd of July 🤦🏽♂️. These people are a joke ! If you have a Hp laptop I recommend getting a warranty with HP at least they know what there doing with it and even if they can’t fix it they’ll let you know and send you a brand new laptop, a even better laptop or just refund your money back. Again people please don’t ever buy a warranty with these people not to mention…. They said in the begging that a repair only takes 2-5 days tops. It’s going on 3 weeks for me. The people who’s in charge of “ Repairing laptop obviously doesn’t know how to fix a laptop. Never again!
I been using ST for over 10 yrs they used to be great but now when I file a claim they pretend they don’t have the receipt even though they do then you have to find your receipt years later just to submit it again. Then they make you take a picture of the back of you product to see the serial number. Then they say we can’t see it or please use a different format and size. Then they still say they can’t see it. And they use email too. Using Email can detect all totes of formats but they pretend they still can’t see it. And if they do see it they say it’s blurry. It’s not blurry it’s clear and they can see it. So BEWARE they are liars and will Not hello you when your product fails. Use a different warranty company because they changed for the worse. They Also will say purchase date is different than warranty date even though they know you have a grace period of 30 days to buy a warranty. So of course dates would differ if you don’t buy warranty the exact same day. WENT FROM 5+ to ZERO STARS. What happened to this company? I guess it’s under new management.
After seeing Squre trade at Walmart I figured I should give it a try since the NightHawk router cost more then 100$ so after purchasing the router with insurance they let me know that the warranty is already in the Squretrade website and app. After a few weeks I noticed the router was not working right after contacting Walmart they told me to go to my Suqretrade app and file a claim after going to the app there was no warranty at all and because I have no receipt I could not even attempt to return the router back to Walmart. I’d figure I’d give it another shot so on EBay I brought a metal dance pad from a seller and got Squretrade with it. After three box replacement I noticed that the dance pad may be the problem. After trying to file a claim they told me that because the item broke under 30 days there was not much they could do. So after all that I lost around 300$ for both the dance pad and router. The only thing I got was a refund for around 19$ for my failed warranty plan.. would not recommend.
I bought a squaretrade warranty for a refurbished iPad that had a tiny crack on the screen (which didn't affect the iPad itself in any way). A month after purchase, the battery stopped working. It was approved for a claim so I sent it to them. They sent it back and said they wouldn't cover it because it had a tiny crack on the screen, which was there when they sold me the warranty, effectively selling me a product and lying about their service. I would not have bought the iPad had it not been covered. If that weren't bad enough, I now get spammed on Facebook, twitter, and online with their ads about covering everything I buy, all because I left them bad reviews. I was lied to, robbed, and harrassed by this company all because I wanted an iPad for my daughter and thought paying less for a refurbished iPad would be safe.
There are a lot of small annoyances that have made dislike this app within 10 minutes of using it. The help bot doesn’t direct you to pages, just tells you to go there. The app disconnects after 3 minutes of completing a field or sending a message. (I.e. if you don’t have everything ready, you’ll have to restart if you have to find something) Typing doesn’t count, you have to actually leave the field before it resets your time. YOU CANT SEE THE TIME REMAINING, but you’ll just have to risk it. When filing a claim you still have to select the SN, what category the item is, the sub category. Even though the products are registered and recognized when I look at my plan.
I got denied because I supposedly selected physical damage
I could not go back and had to call anyway. The app is super sensitive and there is no going back and starting again. Be sure of the damage classification before you submit your claim -it was covered under wear and tear by the operator- Michelle who was super helpful. Faz was the online chat guy who helped as well to submit notes that it was wear and tear and not physical damage.
SquareTrade once again is the gold standard for insuring your electronics (especially phones). The fact that they offer; outstanding customer service, simplicity and options, excellent coverage and fit, and unparalleled affordability makes SquareTrade THE go to insurance/warranty program.
Ever since Allstate bought SquareTrade, it has gone down hill. Now, the claims process is a joke and call centers are in third world countries. Slow to respond and process. I’ll be 4 weeks minimum without a basic repair to my tv completed. They fixed it once but not with the correct parts. So back to multiple 24-48 hour processing times for a variety of things. Just ridiculous at this point. I’ve spent well over $1000 of my personal time responding to them. Warranty is not worth the money since repairs are managed in the old fashioned insurance company way of making everything difficult.
I had square trade for a while now and I always went with them because of the service. Recently I have needed to get stuff serviced. After putting in my receipt and them accepting it, putting in my serial number etc. Now when I need service they say resubmit receipt. This is after 2 years. Really. They just want to see if you keep your receipt even though they have it on file so they can deny your claim. If you have your receipt then they move on, even though you submit the same photo as last time.
Had a cracked laptop screen, within2 weeks of purchase, that they repaired within 1-2 weeks. Unfortunately, I had a 2nd incident 20 months later (2 year insurance/warranty still valid). They immediately told me that they could not honor my insurance/warranty because they spent too much money on the 1st repair. 😧. I explained that I paid $309 for insurance for these type of events, not for a 1 time only incident. They stated that they would call me back after escalating the issue. I never receive a call back. No resolution for my laptop. Wasted money.
It should be easy to file a claim and yet, I wonder if they make it difficult so you just give up? I spent over 30 minutes trying to upload a photo of a stain on our couch, and the app just kept thinking every time I tried to upload a photo. I then went to the help button, and that was also a poor use of my time. They can’t help you there. This app is poorly designed and just doesn’t work. I am surprised Nebraska Furniture Mart uses this company.
Very good and easy to use. Smart to make it easy. Used their service and warranty several times and they always came through and made good on the warranty with absolutely no hassle. Easy to recommend a good service company like SquareTrade.
I really didn’t want to leave a one star but it’s charged my card for a plan but the app does not show where it has been finalized or sent a txt for finalization. I’ve used this app in the past and it worked ok. Not the most intuitive of designs but can be figured out. Purchased a new phone and trying to get coverage and it will not show plan in manage plans even though my credit card was charged. Well, the please rate app badge keeps popping up so finally figured I would oblige.
Square Trade is the best company to do business with. I had to use their app to upload a receipt. It was super easy to use. When purchasing electronics use SquareTrade For the insurance. You will rest easy knowing Square trade is protecting you.
Haven’t been able to log on with most recent updates
App has always worked well. When trying to login now it tells me I need to change my password because they made some changes on Oct. 21st. I thought I’d wait and it’d fix with the next update but I am still having this issue. Once fixed I will give this a 5 star review.
Had multiple Warranties over the past few years, minor claims no issues. Recently had a claim that was denied because the receipt I submitted 2 1/2 years ago was deemed insufficient. Squaretrade said nothing when it’s was submitted. That’s right, 2.5 years later when there was a claim then something is mentioned about the receipt. Buyer beware. Be sure to file a complaint with the Federal Trade Commission as well as the BBB.
I use SquareTrade for all my devices. Fortunately, I haven’t had to file a claim. But their app is absolutely terrible. Get a couple new phones and see how impossible it is to delete the old devices and add the new ones-upload the receipts. You would think that in 2022, someone could develop an app that actually had working functions.
Please if you value your sanity do not purchase there insurance. My laptop has a crack. I’ve spoken to 5 representatives they either direct me to the web sight or app to file a claim. The website and app gives an this error, then I was directed to call. And again couldn’t file a claim. We are currently experiencing service disruptions due to the spread of COVID-19. Please check our latest updates before starting your claim.
Not sure what happened with this app, but I have the iPhone 12 Pro Max and the App keeps asking me to sign-in even though I am manually entering email/username and password correctly. Seems to be stuck in an endless cycle. Please get this corrected. This is causing me to have to sign-in via web browser, defeating the purpose of the app altogether.
I’ve spent the last 3 days trying to submit a receipt. I’ve tried to chat multiple times with support and it never works. They will try and make it as hard a possible to file a claim. Company has gone down hill. I can’t believe Costco who is usually doesn’t do business with places like this sold me this protection.
The process to file a claim is a hassle. Bought a brand new laptop and had some overheating problems and they won’t do anything to fix it. I have to bring it back to the store now, but none of the stores have anymore so I’m stuck with an overheating laptop.
Incorrect email or password no matter what I type in. I tried the correct email and password but it doesn’t work. Tried fake email and password and it doesn’t work either. I can login just fine on the website though when I use the correct email and password.
Zero customer service and the app won’t allow chart
I Purchased a plan for my new iPhone and uploaded documentation that it was new. It is still listed as a used phone, and I sent a Feedback request asking why and have had zero response. I tried to do the chat feature and it does not work at all.
I purchased a protection plan for my phone and want to use it, but the app will not allow me to submit a claim. I click the correct buttons but it comes up with an error. When I try and use the chat feature it doesn’t work because it’s offline. Tried calling and no one answers. Judah Crawford
I have a plan with them and they still won’t fix my iPad screen totally b.s! and every time I call customer service they told me that they going to send me an email with the info to send in my device (It’s been a month an 1 week now). ZerO stars for SquareTrade!
Doesn’t matter if I just signed into the app, it just keeps going back to the screen asking me if I want sign in or setup a new account. I use a password manager that auto-inputs the credentials. So, it’s not user error. Maybe 1 in 10 times it’ll actually sign in.
Purchased this for my son’s headphones 3 months ago. Uploaded the receipt and was very happy that it would be stored online so I wouldn’t need it. Now have a problem with headphones and they tell me to return to the store, can’t now because I don’t have actual receipt. Now this plan and the headphones are useless.
App is poor. Service is poor. What used to take about 15 min takes 3hrs. If you value your time buy your warranties from the product manufacturer or service provider if it is a phone. They are a joke. Last $ they see from me
Plans for phones used to be a little over $4/month. Now, since Allstate took over, phone plans start at $8.99/month WITH a higher deductible. Cheaper to set some money aside and self insure than give it over to these crooks.
Basically nothing’s covered unless it’s destroyed. If it’s destroyed it’s probably not covered due to abuse. Most repairs are around $100 and there’s a $99 deductible. Put your money in a savings and pay for your own repairs. Big waste of money.
Submitted a claim in Feb 2019 it’s now the end of May 2019 still waiting for approval. No call from supervisors. Lost paperwork on their part. They requested work orders that are typically given by Apple. It’s as if their business model is hoping you stop pursuing the claim.
SquareTrade Protection Plans cover all of your electronic devices for accidents like drops and spills, plus common malfunctions. We’re trusted by over 80 million customers and have an A+ rating from the Better Business Bureau. Plus, SquareTrade Protection Plans are the only plans backed by Allstate. Our mobile app makes it easy to access all our services, right at your fingertips. Use the SquareTrade mobile app to: • Understand your coverage • Upload your item receipt • File a claim to get your item repaired or replaced • Check your phone health and network speeds to help troubleshoot your device • View tips on how to get more from your technology • Chat with an agent • Buy a plan to protect a new item • Update your account information • Access premium features like Tech Support, ID Protection and Roadside Assistance on selected plans To view our Notice at Collection, go to www.squaretrade.com/notice-at-collection