Name: Stax Pay
Rating: 2.36842 (19 reviews)

User Reviews for Stax Pay

2.37 out of 5

19 Ratings

2 years ago, Valenitnes

Crashes and connectivity problems

We’ve had a Stax pay and a mobile reader for years. The mobile reader connectivity has always been inconsistent, especially after iPhone updates. We’ve contacted the company many times and finally ordered a stand alone unit for the office. However, we still need a mobile option for when we are not in the office. The only reliable option is to manually enter the credit card and pay the higher transaction fee. We are now actively looking for a different app and company. If you need a mobile payment option my advice is to look for a different company that uses a better app.

2 years ago, DennisMug

Not very reliable, but works good when it does

Was going to give this app four stars but once again because I updated my iPhone the app crashes when I’m trying to charge customers credit cards very frustrating they need to get their technology better never had this issue with my old processor. It was working great before but like I said, whenever there is an apple update, the app will crash.

2 months ago, JAVA1969

Please Fix This App

Great service, horrible app. Please fix this. We need connectivity on the road and we don’t always have access to a computer.

10 months ago, Sam159&201

Don’t manage bank accounts properly & They freeze your funds

Terrible with switching bank accounts they say everything is switched and continue to deposit into wrong bank account! They don’t work with you even after 2 years of good business the slightest issue they freeze your funds and make you wait a week to access your money why a nasty risk analyst demands you do this and that to appease them.

3 years ago, plumbing dude Boca

Great user experience

Love the way the app is seamless when taking a payment. Can even take payments with a mobile reader. Great way to track sales as well. Perfect app for business owners.

2 years ago, Jenni2526

Do not use this business!!

I jumped through a bunch of hoops to satisfy their requests, even creating a new checking account that I didn’t need. After everything was set up and activated and clients paid me , they cancelled my account for it being a new business!! I told them that in the very beginning! A huge waste of time and embarrassing to me that my clients payment options keep changing.

3 years ago, RVAspeak

Awful integration with iPhones

It’s a frustrating and fruitless waste of time trying to use this on an iPhone. You can’t manually enter date ranges yet the calendar is always set to the wrong month and won’t let you scroll to the correct month. Utterly useless to look up any useful information.

3 years ago, gesbtdd12446

Best app ever!

I’ve had no issues taking payments. The app is very intuitive and easy to use!

3 years ago, nl he z

Great app for taking payments

Can take cards or ACH really using in saving credit card processing fees.

6 years ago, ninjakatyfd

Unstable app

In the last several weeks we continue to have issues with the app and card reader. The app is unstable in crashing and now we cannot process transactions with the app and having to use a web based safari interface and manually enter card info. It has been a nightmare of payment failures and is embarrassing with our customers

4 years ago, FM1219

Convenient and Smooth

I was surprised with the app as it allowed just as much access as the website. Able to see all my data with live dashboard, take payments etc. Basically it allows me to run my entire business remotely because of this app . First time I can truly say I’m happy with my credit card company.

5 years ago, emiliamaria

BEST credit card processing app!!!

Take payments literally anywhere you need and any way you need with this payments app. The app has tons of data and dashboards too so you can track sales data, trends and a lot more. Even integrates with Quickbooks Online!!

6 years ago, salvyi

Card Reader Is Terrible

card reader isn’t working, this is embarrassing to our customers. We need to do better with these card readers if you expect to stay competitive in the market. Already considering leaving and it hasn’t been even three months, but we have had so many issues already.

6 years ago, ATN613

Easy to use

Love having the dashboard available wherever I am, and the interface is super easy to use. New Bluetooth readers are great as well!

7 years ago, Phong12399

Sort by total

Please make the app sort by total and day. It's very frustrated not knowing your total are deposit or not.

8 years ago, dsos1

Easy and powerful

Latest updates are great. Tons of flexibility.

5 years ago, ktd1234567

I love Fattmerchant!

The app is great and so easy to use! The customer support team is also top notch.

2 years ago, TheTowGuy

Crash

This App keeps crashing, some day it won’t even accept certain credit card and I’m not talking about a cash app card or a temporary Visa card; I’m taking about Bank of America, American Express, USAA!! The phone credit card readers will not register to my iPhone or android

4 years ago, BobaFettie

Update Issues

Latest version of the app which we downloaded 01/15/2021 has been riddled with bugs. We have gig speed internet with no connectivity issues and we are running on iPad pro. The app is now timing out during checkouts and when you renter it goes through for both transactions. It is requesting multiple logins per day and doesn’t hold reliable connection to card reader. The update also changed the tip screen to come prior to inserting card so you have to turn for tip, turn back to wait for insert card prompt, then turn back if it requests card signature. The old version had you insert card then prompted for tip, this was far more natural, now it just feels like guilting people into a tip. Not impressed with update after being very happy with previous versions of software. I will update review when software is working again.

Description

Stax by Fattmerchant provides a flexible, scalable, all-in-one payments toolset so that you can move faster, think smarter, and make better decisions. The Stax Pay mobile app gives you powerful insights on-the-go, enabling you to spot trends, manage cash flow, and improve business performance wherever you happen to be. And, of course, you or your team can accept payments, process refunds, invoice customers, and much more all without having to download a separate app. With Stax Pay you can: - Swipe EMV chip cards with our optional bluetooth Stax mobile reader - Accept Visa, MasterCard, Discover, and American Express - Accept tips, apply discounts, and issue refunds - Key-in, swipe, dip, or photo capture card details - Email receipts to multiple customers and internal staff - Securely store payment methods for future transactions - Automatically sync payments and data to the Stax platform - Receive deposits to your bank account automatically on the next business day - Manage customers in real-time and send invoices, update contact information, and add new payment methods - Stay protected from liability with PCI-Compliant tokenization technology for managing credit card information The Stax Pay mobile app is all you need to run and grow your business, wherever you happen to be. We hope you’ll give it a try!