I like the feel of the app, but three things really bug me: 1) it won’t stay logged in. Nor does it use face/Touch ID so it’s annoying to keep logging in. 2) the “messages” section isn’t in chronological order, and you can’t delete old ones 3) and one of my biggest complaints is that it doesn’t show dining credits. It shows icomps, points, and promo balance, but not dining. Would also be nice if you could drill down and see expiration dates for rewards, or a message if they don’t expire.
I love the Sycuan app and I use it regularly!! Bonus on the Rapid Reserve! There’s only one suggestion that I would make that I feel would be a lot more convenient and easier for people when reading messages in side app...I wish that instead of having to go back (pushing the little arrow on left hand corner to view other messages) that you could just slide to the next message on the the phone and I could delete from bottom after message was read. Instead of having to go back and then delete. I think it would be a lot more convenient if you can do all in one. Honestly that is why sometimes I don’t read all my messages because it is too time consuming just my opinion ;) Other than that minor inconvenience you guys still remain my #1 CASINO in San Diego!!!!
Next to impossible to find the shuttle schedule. “Click here” takes you to a useless page to click another link which gives nothing pertinent. Servers screw up your food order and promise to refund your credits but they never actually refund even after getting a food & beverage manager involved and going to guest services. All the poker promos say “see poker rep for details.” Why not post the details in the app? When you ask a poker representative about their promos, they’re either unsure and/or seem annoyed that they’re answering the same question for the 367th time.
When going to make a dining reservation, the venue drop-down is blank and won’t let you select anything. Cannot continue with reservation until venue is selected. All of the other drop downs work without a problem. Also, there is no help button for all of the glitches that you find within this app. That is just one issue that irritates me the most, but there are several other glitches that I’ve already encountered, and I’ve only had it downloaded for 15 minutes.
I visit many casinos in San Diego but this app makes my decision easier! I love the fact that I can earn more points by using the app. Showcasing your events makes it easy for my friends and I to plan what we're doing as well as detailing all the current promotions. Thanks Sycuan!
The old app used Face ID. It clearly showed my progress to the next tier, showed my comps, tallied my logins, and made you wanna use it daily. With this new app I’ve got to pull over to type in my email and password. That’s why I barely use it anymore. In essence it just isn’t customer friendly. The old one wasn’t broke.
It's very fun and easy to use. You can also Ernest points through the app which is amazing and even has an feature on the app where you can locate your favorite slot machines 😊😊😊😊
There's no venue options when I try to use rapid reserve. Also, when I try to log in, it doesn't always recognize my email address. When it does recognize my email address, to select the "forgot password" option, it automatically logs me out. I've re-downloaded and deleted the app 4x. LAME.
Couldn’t book a room even though it said you can. It says to click on link to buy event tickets with no fee. Then shows $7.50 fee. I guess this app is for people to keep track of their players card activities.
No matter how you play and how much you play using VIP machines or regular this casino won’t hit big. It’s waste of money and time here. That’s why they are now more into concert and events than being a casino.
I have visited and played at all of the casinos in San Diego. Hands down, Sycuan is the one I always win at. The staff is amazing and Paipa's Buffet has the best food.
My favorite entertainment place in San Diego is right at my fingertips and I'm also an Elite member with Great Bennies & Incentives. Keep up the good work Sycuan🤙🏽
Barona who? Because of this app Sycuan is now my go-to casino in San Diego. This app makes it easy for me to look up my point balance and offers at my convenience. Love the fact that I can earn points in the app as well! Lots of cool other features when you link your account too. Thanks Sycuan for creating this! Every Club Sycuan player NEEDS to download this ASAP!
The app is a really good app I chek every day to see how much comp i have and to earn more point. Check the map to find my favorite slot machine location. Plus with the app you can directly text or contact your vip host.
Very easy to use app that the friendly club Sycuan staff helped me download. I use it all the time to check the slot progressives and the bus schedule. Thanks Sycuan for showing such care for us players.
I just got back from Vegas and this app was really helpful! It's great for tracking trip to the casino, and also gives win loss reports. Highly recommend.
I just downloaded this app after a friend told me about it and I'm pleasantly surprised at how useful and easy to use it is. Plus I get points just for using it! No more Viejas for me.thanks Sycuan!
Looking for the most unique and rewarding casino app on the market? Then look no further. The Sycuan Casino app gets you access to your latest personal offers, keep up to date on your players club account, request your win loss statement securely right from the app, view current casino promotions, upcoming entertainment events, dining specials, locate your favorite slot through our interactive map and much, much more. This is only the beginning as many more new innovations are coming soon so link your Sycuan players club account and begin enjoying the exclusive benefits that can only be received through the Sycuan Casino app.
