It would be helpful if the app version also offered a way to check off due/overdue medications like the browser version does. It would also be helpful if the browser version showed previous ISP’s filled out on individuals like you can see on the app version (if you wanted to see if you’d already filled one out on someone, for instance.) making both versions offer the same things would be very helpful.
I have been lovin' this app...up until yesterday. An onscreen message tells me that *this version of the app is no longer supported. Please upgrade to latest version.* I am using the 5.0 version and it's the latest version available in the App Store. I have tried deleting and reinstalling and resetting my phone, but none of this has helped. I have the same issue on both my iPhone and my iPad. I am so disappointed! Update: Therap 5.1 is now available for download! Thank you! I am happy again!
The new release has a pop up that says you will need iOS 11 or higher soon. I have iOS 14.8, so I don’t need the reminder. It pops up when you open the app and again when logging in. This really slows me down. There should be a way to dismiss it completely, or at least snooze it for a while. Please fix this. I see up to 12 clients per day, sometimes logging in to switch services as well. This means I may be logging in to check in or out 20-30 times per day, so I need to dismiss the pop up window 40-60 times per day. Ridiculous!!
Required by law, both the employee and employer portions have serious problems. Sometimes the words and tabs overlap so you can’t read/use them, the required locator is wrong about 40% of the time, so manual corrections have to be made, various portions of the program don’t work or work differently so you have to go in multiple times to check and make sure entries are properly recorded. They’ve been trying to make it more workable, but it’s upon the individual to figure out what features have been fixed and how to use them. Newest change: Telephone is now spelled “Telephony”. I mean, really?
I used to love this app. But now, it's only usable for entering MAR data and daily tracking. Whenever I attempt to enter Behavior data or goal data the app freezes and closes. I have an iPhone 6S. Please help! This is a total time saver when it is functioning properly. Thank you so much!
I have to use an app similar to this for my other job. They just added features this app already has but it lags so much. I love this app! Haven’t had any problems with is so far. Today it couldn’t connect to the server. Easy to use, doesn’t lag, good features
If I could give this app no stars I would! It doesn’t show my correct location when I try to clock in and out for work. Also, several times, the app would not even allow me to clock in because it said I wasn’t at the correct location. Half of the time it says I am not even scheduled to work when I am. I am so glad the dumba$$ people in the state made this app mandatory for clocking in and out at my place of employment!!!!!!!
The app is incredibly slow, especially while logging in. I’ve never had this issue on my device before (iPhone13Pro), but there is also a consistent 0.5-1second delay whenever I push a button. It seems as though updates and bug repairs actually manage to make the app worse/slower. For such an easy concept of data tracking/management, Therap does a terrible job.
It would be awesome , if what needs to be done would be at top of list , and what’s done floats to the bottom , if that makes sense ? So when you jump on , what needs to be completed now or soon is at top , instead of fishing through and checking time stamps , when you lose track of documenting , easy to do when you are very busy
Our company has used Therap for four and half years Anytime we’ve had A glitch they have been helpful and supportive. EVV scheduling and clock in and out was a challenge but Therap has conquered once again. Thank you.
I feel bad because I actually think therap is quite nice, but the new update is horrible. For some reason half the things that used to be available in app now drag you towards the online version. I used to be able to sign in and check scomms through the app but now I have to do that on the website. What’s even the point of the app then?
One of the top really awful usage experiences I’ve had the misfortune of... experiencing. Of all the bad and user-unfriendly things in this app, two things stand out even above the rest of the mess that is this application: 1. Having to re-login over and over. Why?! My phone is secure. Why log me out and force me to log in again? 2. No indication of how much time I have worked for during a day, or during a week. This is supposed to be a time card application? Right? There is so much more, like the most used things buried under lots of clicks and menus. Who came up with this?! Pah!
Always updating or out of service at moment try again later.
With my work, we use this app. Every time I have to go and fill out paperwork, it always has those moments where it says “Therap is currently being worked on blah blah blah”. It really irritates me, if y’all could just fix that to where I can actually use it when I need to it would be a great 10/10 app.
I just downloaded the app and though I’m a Therap Admin for my agency, all categories I click on say I have insufficient access rights. I’ve waited several years to download the app, but kept putting it off due to reports of the app not functioning. Looks like I will be uninstalling it. The website on my cell phone works well enough.
Been having issues with this app since July. During an ISP-DATA entry I can’t select “score” without the app instantly crashing. Same goes for when I select a different location. Very frustrating issue on an otherwise functional app. Really hope this is addressed and fixed soon.
I’ve been using this app for awhile, it’s crashed a few times before and now it won’t let me login. Uninstalled and re installed, it keeps saying I need an upgraded version to use the app...only problem is there is no upgraded version. Extremely frustrating.
I keep getting a pop up that says that this version is not supported. But there isn’t another version to update with. I deleted the ap I had and downloaded the latest and it is still telling me the same.
Highly UPSET WITH THIS APP STILL NOT WORKING PROPERLY
I can’t longin into this app and its partners with my job I work with direct support adults and need this app working on iPad. Please fix As Soon As Possible HIGHLY FRUSTRATED WITH THIS APP NOT WORKING AND ITS PART OF MY I NEED TO GET INTO THIS APP
I’ve been using Therap for a little over 2 years now. Suddenly, with this most recent update, I can no longer log in. It keeps telling me that my username/password is incorrect. I just logged in a couple days ago just fine.
Yea, it's nice for tlogs, and the nurses here love it, and it makes describing injuries and arguments easier(picture and audio clips), but it needs more functionality. ISP data entry would be nice, as well as GERs, Scomms, and all the other functionality of the web site. It's good for on the fly doc(if your employer doesn't mind phones out), but pretty useless for everything else.
I use this program for work and was excited to c it as an app but it is only the T-log module! No s-comms, MARs, GERs, ISPs, vitals, etc etc. Everything that I do use and need isn't on this app so I was a bit disappointed. I'll jst stick to going online on my phone to access Therap and get to everything I need. To all those who need it...google Therap login then bookmark the page and add it to your homepage. It's your own homemade app that works even better.
This app only allows you to see t-logs, which can be very frustrating. At my work, we have one device and generally have at least 4 staff at any given time. Often, I ended up using Therap on my phone to avoid waiting while other staff use the device. Therap is not optimized for mobile devices which is a pain, so I thought this app would simplify things. No such luck. Therap's app does not allow you to enter ISP data, write GERs or read SCOMMs, so I don't like to use it.
I use almost all aspects of this app but there's no where for GER's or bowel tracking or a lot of the other important parts that a lot of us that use the app I feel we should have more options like we do on the computer
** Note ** 1. The Therap for iOS app is designed to be used by people who already have an active Therap account with the appropriate permissions. If you cannot log into the app or you do not see the functionality you expect, please contact your Provider Administrator. 2. Users with the Reset Password administrative role will be able to access 'Password Reset' section from their dashboard. Users who have both the 'Reset Password' administrative and 'Super Admin' roles enabled can change the password for the users of their agencies. 3. Access to the T-Log module requires the 'T-Log' role to be enabled by a Provider Administrator who has the Mobile T-Log enabled in their Admin Settings. 4. Users with the 'ISP Data' role enabled will have access to Mobile ISP Data module after it has been enabled. 5. Users with the ‘MAR Data Update’ role are able to edit Scheduled, PRN and Other medications from their mobile devices. 6. Users would be able to access the Scheduling/EVV module section from their dashboard if Mobile Scheduling is enabled for the provider. ** Description ** The Therap iOS application offers HIPAA compliant tools for Developmental Disabilities and Long-term services and supports (LTSS) to document shifts notes/progress notes, collecting service data in the home or community setting and resetting passwords remotely. The T-Log, ISP Data, MAR and Scheduling/EVV modules are currently available on the iOS app along with a password reset feature for agency administrators. With the Therap iOS app, users can: • Directly submit shift notes or progress notes from their handheld devices • Capture date and time stamped photos of activities and supports • Ensure proof of service delivery with GPS tracking and electronic signatures • Quickly reset passwords of staff members • Access to view schedules for a particular date on the Agenda List page • Option to check in, check out and add comments after the service delivery