It would be helpful if the app version also offered a way to check off due/overdue medications like the browser version does. It would also be helpful if the browser version showed previous ISP’s filled out on individuals like you can see on the app version (if you wanted to see if you’d already filled one out on someone, for instance.) making both versions offer the same things would be very helpful.

5 years ago, Deritamc

Can't Use App

I have been lovin' this app...up until yesterday. An onscreen message tells me that *this version of the app is no longer supported. Please upgrade to latest version.* I am using the 5.0 version and it's the latest version available in the App Store. I have tried deleting and reinstalling and resetting my phone, but none of this has helped. I have the same issue on both my iPhone and my iPad. I am so disappointed! Update: Therap 5.1 is now available for download! Thank you! I am happy again!

2 years ago, Razor1701

Pop up info gets in the way

The new release has a pop up that says you will need iOS 11 or higher soon. I have iOS 14.8, so I don’t need the reminder. It pops up when you open the app and again when logging in. This really slows me down. There should be a way to dismiss it completely, or at least snooze it for a while. Please fix this. I see up to 12 clients per day, sometimes logging in to switch services as well. This means I may be logging in to check in or out 20-30 times per day, so I need to dismiss the pop up window 40-60 times per day. Ridiculous!!

1 year ago, Timeoutgirl

Poor Programming

Required by law, both the employee and employer portions have serious problems. Sometimes the words and tabs overlap so you can’t read/use them, the required locator is wrong about 40% of the time, so manual corrections have to be made, various portions of the program don’t work or work differently so you have to go in multiple times to check and make sure entries are properly recorded. They’ve been trying to make it more workable, but it’s upon the individual to figure out what features have been fixed and how to use them. Newest change: Telephone is now spelled “Telephony”. I mean, really?

5 years ago, iancorporated

Frustrated

I used to love this app. But now, it's only usable for entering MAR data and daily tracking. Whenever I attempt to enter Behavior data or goal data the app freezes and closes. I have an iPhone 6S. Please help! This is a total time saver when it is functioning properly. Thank you so much!

11 months ago, Vaness_xmx

Good app

I have to use an app similar to this for my other job. They just added features this app already has but it lags so much. I love this app! Haven’t had any problems with is so far. Today it couldn’t connect to the server. Easy to use, doesn’t lag, good features

2 years ago, LisaKat11

This app is crap!!!

If I could give this app no stars I would! It doesn’t show my correct location when I try to clock in and out for work. Also, several times, the app would not even allow me to clock in because it said I wasn’t at the correct location. Half of the time it says I am not even scheduled to work when I am. I am so glad the dumba$$ people in the state made this app mandatory for clocking in and out at my place of employment!!!!!!!

3 years ago, May Day0077126548!

President

Our company has used Therap for four and half years Anytime we’ve had A glitch they have been helpful and supportive. EVV scheduling and clock in and out was a challenge but Therap has conquered once again. Thank you.

3 years ago, klh1937

The app won’t let me log in it keeps saying update by won’t let me update. It just keeps repeating itself. Also I would love for it to update with an edit option. Thank you

5 years ago, this 1 user

Please update

I can no longer use the app as it needs updated for my phone!

3 years ago, FSH67

Horrible!

One of the top really awful usage experiences I’ve had the misfortune of... experiencing. Of all the bad and user-unfriendly things in this app, two things stand out even above the rest of the mess that is this application: 1. Having to re-login over and over. Why?! My phone is secure. Why log me out and force me to log in again? 2. No indication of how much time I have worked for during a day, or during a week. This is supposed to be a time card application? Right? There is so much more, like the most used things buried under lots of clicks and menus. Who came up with this?! Pah!

3 years ago, Valerie Marie 💖

Always updating or out of service at moment try again later.

With my work, we use this app. Every time I have to go and fill out paperwork, it always has those moments where it says “Therap is currently being worked on blah blah blah”. It really irritates me, if y’all could just fix that to where I can actually use it when I need to it would be a great 10/10 app.

3 years ago, MercedesJ15

Sync

Love the app for T-logs and Password reset. Only think that’s bad is ISP Data when inserting goals app doesn’t sync right so you have to scroll up and then back down to where you were. I use iPhoneX

3 years ago, JLynnVG

EDIT BUTTON

Please add the option to edit ISP data from the app! I get tired of having to log-in a million times to fix one little thing

5 years ago, SlappyGolf1166

Not usable

I just downloaded the app and though I’m a Therap Admin for my agency, all categories I click on say I have insufficient access rights. I’ve waited several years to download the app, but kept putting it off due to reports of the app not functioning. Looks like I will be uninstalling it. The website on my cell phone works well enough.

11 months ago, Chefarp

Edit ISP data

Would be nice to be able to go back into a submitted form and edit/add something through the app without having to sign on through a PC. Why isn't this already an option??

5 years ago, GerardoSalinas

Unusable

Been having issues with this app since July. During an ISP-DATA entry I can’t select “score” without the app instantly crashing. Same goes for when I select a different location. Very frustrating issue on an otherwise functional app. Really hope this is addressed and fixed soon.

5 years ago, wablamm

Frustrating

I’ve been using this app for awhile, it’s crashed a few times before and now it won’t let me login. Uninstalled and re installed, it keeps saying I need an upgraded version to use the app...only problem is there is no upgraded version. Extremely frustrating.

2 years ago, t.craven

Behavior data

Good app but when I enter some behavior data the info becomes a jumbled up mess as all the boxes mash into one

3 years ago, Natii123

Time Issue

When I try to put in begin time/end time for the ISP Data, no other times show up and it automatically puts in the exact time in that moment rather than letting me choose the time.

12 months ago, tay brunson

What’s up with having to have a 13 or higher

It’s for work not everyone can afford a new phone then the company needs to provide them or you need to leave it as it is that’s crappy business

5 years ago, GingerBarber0308

Not updating

I keep getting a pop up that says that this version is not supported. But there isn’t another version to update with. I deleted the ap I had and downloaded the latest and it is still telling me the same.

5 years ago, Ancross

Not able to use the app.

I can’t even sign in to the app, because it is saying this version of the app is no longer supported. I have the updated version on my phone but it is not working.

5 years ago, Parenting onstructor

Still not able to score

For over three or four weeks, since the latest update I haven’t been able to use the “score” in the app. Please fix this problem!!

5 years ago, DJ.Dugger

Back to the drawing board

The app was fine until today. It says I need to update it. But I already did. It is now completely unusable and useless. Don’t bother downloading it, they clearly don’t have it together yet.

3 years ago, Annalise Crane

face id

im begging you to add a face id login

4 years ago, hhvfhhunhthjjok

Unable to log in

I’m not able to log in even when I’m at the current adresse , it says « doesn’t recognized the location « . Please can you fix this bug.

5 years ago, P3b8ers

Crashing

I’m having trouble with the app crashing when I try to select a score. I see that I’m not the only one who is having this problem. This needs to be addressed.

9 months ago, Layla8291

Not Working

The app jumps around and doesn’t let you document. Not worth using, way too frustrating.

3 years ago, Tagged need improvement

Not able to sign on on my phone

I can use app on my laptop however not able to use on my phone

3 years ago, Ju3385

Doesn’t work

I was forced to update the app when it had no issues. Now I cannot change the time when doing an ISP. Please fix!

5 years ago, Superstephen93

Worst program my company has ever used

This app does nothing but crash when you try and enter a score. Please fix the issue ASAP

5 years ago, DimeStevens1

App won’t let me use it.

App keeping popping up a message saying I need to upgrade to the latest version, which I did. Now I can’t use the app. 😡😡😡

5 years ago, lasjsndmkwsbshs

Need for work

App forcing me to update which I did. App still says I’m out of date after updating and I cannot use it.

4 months ago, lazy kaiju

Very bad

Why can you not do time tracking on it

4 years ago, solo9325

Highly UPSET WITH THIS APP STILL NOT WORKING PROPERLY

I can’t longin into this app and its partners with my job I work with direct support adults and need this app working on iPad. Please fix As Soon As Possible HIGHLY FRUSTRATED WITH THIS APP NOT WORKING AND ITS PART OF MY I NEED TO GET INTO THIS APP

4 years ago, Spashely_09

Recent update

I’ve been using Therap for a little over 2 years now. Suddenly, with this most recent update, I can no longer log in. It keeps telling me that my username/password is incorrect. I just logged in a couple days ago just fine.

7 months ago, Benisme207

Wont freakin save

I have to do this 3 times and none of that they save what the heck. bizarre stupid.

3 years ago, MarieAnnD

HabTech

I hate how the app can't get to the correct address right away when checking in.

4 years ago, Peg-eye

Stuck with it for work

Very user unfriendly

3 years ago, daddykkk

keeps saying to update

it constantly says to upgrade the app but then there isn’t even an update.

11 years ago, CHUBBYSUMO

Missing something

Yea, it's nice for tlogs, and the nurses here love it, and it makes describing injuries and arguments easier(picture and audio clips), but it needs more functionality. ISP data entry would be nice, as well as GERs, Scomms, and all the other functionality of the web site. It's good for on the fly doc(if your employer doesn't mind phones out), but pretty useless for everything else.

12 years ago, Luvnframinghanley

Needs more

I use this program for work and was excited to c it as an app but it is only the T-log module! No s-comms, MARs, GERs, ISPs, vitals, etc etc. Everything that I do use and need isn't on this app so I was a bit disappointed. I'll jst stick to going online on my phone to access Therap and get to everything I need. To all those who need it...google Therap login then bookmark the page and add it to your homepage. It's your own homemade app that works even better.

9 years ago, Primerrrrr

Mostly useless

This app only allows you to see t-logs, which can be very frustrating. At my work, we have one device and generally have at least 4 staff at any given time. Often, I ended up using Therap on my phone to avoid waiting while other staff use the device. Therap is not optimized for mobile devices which is a pain, so I thought this app would simplify things. No such luck. Therap's app does not allow you to enter ISP data, write GERs or read SCOMMs, so I don't like to use it.

11 years ago, S from az

Would be nice

I agree with those who said it would be nice if this app did more. You can write new t-logs, read t-logs, and that's about it. No ability to search old t-logs, update data, deal with s-comms, etc. I ended up just bookmarking the therap login page in safari instead.

6 years ago, Djycjggvkucbthkdhvtd

Good but needs more

I use almost all aspects of this app but there's no where for GER's or bowel tracking or a lot of the other important parts that a lot of us that use the app I feel we should have more options like we do on the computer

11 years ago, clbj1990

It's time to update

It's an okay app. You should be able to do more with this app. Especially for how much people use their phones these days. It need iPhone 5 support to. It is very hard to type when your screen is small.

10 years ago, Berneeboo

NEEDS MORE

This app needs a lot more from Therap for it to be fully useful to me. It's nice that I won't get behind on t-logs but I really need to view SComs and GER's and the ability to search through past t-logs. Please make this app into something that can be extraordinarily useful, since I cannot login on my phone over the Internet like others can.

8 years ago, Nurselnels

Needs a lot of improvement

I wish it could be used on the iPad. It's much easier to write a note on an iPad than an iPhone. It would be nice if there was more functionality like adding vitals and other health tracking information. Please fix this app. As it also freezes up on me.

11 years ago, daslou

Almost no functionality

The app is a great T-Log reader and that's about it. I'd like to be able to access GER, ISP, individual data, and medical data. My main purpose for downloading this app was hoping that I could sync appointments with my calendar or the ability for the app to notify me of appointments. As far as I can tell it doesn't do that. To the trash can until its updated.

Description

** Note ** 1. The Therap for iOS app is designed to be used by people who already have an active Therap account with the appropriate permissions. If you cannot log into the app or you do not see the functionality you expect, please contact your Provider Administrator. 2. Users with the Reset Password administrative role will be able to access 'Password Reset' section from their dashboard. Users who have both the 'Reset Password' administrative and 'Super Admin' roles enabled can change the password for the users of their agencies. 3. Access to the T-Log module requires the 'T-Log' role to be enabled by a Provider Administrator who has the Mobile T-Log enabled in their Admin Settings. 4. Users with the 'ISP Data' role enabled will have access to Mobile ISP Data module after it has been enabled. 5. Users with the ‘MAR Data Update’ role are able to edit Scheduled, PRN and Other medications from their mobile devices. 6. Users would be able to access the Scheduling/EVV module section from their dashboard if Mobile Scheduling is enabled for the provider. ** Description ** The Therap iOS application offers HIPAA compliant tools for Developmental Disabilities and Long-term services and supports (LTSS) to document shifts notes/progress notes, collecting service data in the home or community setting and resetting passwords remotely. The T-Log, ISP Data, MAR and Scheduling/EVV modules are currently available on the iOS app along with a password reset feature for agency administrators. With the Therap iOS app, users can: • Directly submit shift notes or progress notes from their handheld devices • Capture date and time stamped photos of activities and supports • Ensure proof of service delivery with GPS tracking and electronic signatures • Quickly reset passwords of staff members • Access to view schedules for a particular date on the Agenda List page • Option to check in, check out and add comments after the service delivery