I like everything about the app except that unless I have the app actively running, I get notifications literally every 20 minutes telling me that my location hasn’t changed or that I’ve shut off the app, neither of which are true. Even though location services for this app is set to Always, and background app refresh is on, I still get these annoying notifications All. Day. Long! I don’t have these issues with any other tracking app. Fix this and I’ll gladly give it 5 stars.
It would take the brokers/agents not even a minute to enter pick and drop times yet a lot of them fail to do that and I just don’t see how someone can be productive at work when they stay on the phone all day answering just those 1-2 questions when they could have avoided that and spent their time doing something else. Tracking is another issue in the app. If you stop for even an hour or two the system thinks tracking has been turned off and some of your agents start to worry about useless things. The app is close to perfect but I spend way too much time calling TQL brokers to get just pick and drop times or other small details which isn’t very productive for me. It shouldn’t be that difficult to enter pick and drop times! So until that is fixed, just TWO STARS from me and my team.
I absolutely hate when I see my next load is gonna be a TQL load. They make it absolutely the worst experience prior to getting the load that they can feasibly manage to achieve. And their rates are bad. Most of the time the only reason they book with TQL is to pay for the fuel to get to better freight and kill time. The people are very pleasant to talk to on the phone as long as you aren’t trying to get any real information from them prior to heading to the city the pick up is in. Improvements they could make would be to raise their rates by 300% so that we can actually make a buck and to treat drivers with more respect and provide us with the information we ask for. I start trip planing the minute a trip sheet drops in my email. And it makes it a giant pain when they don’t give us addresses or customer names and PO numbers.
This app is still useless, not only is TQL squeezing everything possible from the carriers they really waste your time most of the time. The ability not to see what time a load picks up or delivers is undesirable. Owners operators are going out of business, so will brokers. Let the mega carriers keep all the freight, their rates are a lot better.
Literally the only broker app that won’t post pick and delivery times for loads. Need to block their number unless you need to talk to them because they call you all day asking if you have a truck available in a place where you don’t have a truck. They are trying to be efficient I suppose but it’s really gross when your trying to drive, they almost always get it wrong Still put fake info on DAT constantly Only major broker who won’t put driver info on rate confirmation It’s a shame. They have good loads sometimes and they are getting better responding to problems on loads, but it seems there is someone at the top coming up with these weird policies. Like trying to be creative from behind a desk without knowing how the business works. They start doing the above things normally they would be our first or second place to look instead of a last resort
At glace app is great, when you're using it is another thing. No matter if you have your settings for location always allowed, background app refresh on, cellular data on it won't track you unless you open the app throughout the day even if you don't close app you will still have to open it and manual check call, now when you manual check call the agent don't receive the information because you will get messages asking you if you're loaded/unloaded after you've already updated the app hours prior for that matter their message system is the same. It's a waste of an app for tracking until they fix the bugs out but overall app is easy to use, good layout.
I don’t like it. Tql called me 5 times in an hours time. Where are you? What time you gonna be there? Are u checked in? I did all the check ins on the app and text messages 😡 they gonna tell me me just wanna make sure. Goes off while you sleeping. Send a check call. Getting calls all day to be watched annoys drivers. So if they call ask when Im gonna be there. If my appointment at 4pm. I tell them 3:45pm even it’s 7am and I’m 3minutes away. I’ll call when I arrive. Because they will call every 5 minutes even with app. Now after 2nd call. I send information to boss. Third call I don’t answer. They can call my boss But for the most part. TQL employees are ok just the calling.
Isn’t the whole purpose of the app so you don’t have to call the driver every 30 min? You guys just hound us to death! And why does this app totally invade our private information for things that have nothing to do with the load ? Our contacts? Our email addresses? Our pictures and videos? Really? Why you need that? Oh wait , Even our key strokes are monitored. So basically you have passwords. Bank info etc. then on top of all that you call us constantly! Everyone NEEDS TO READ THE USER AGREEMENT on this app. I’m sure they would be surprised to see exactly what info TQL actually links to this app.
IM WARNING YOU NOW , if you respect your company and have dreams of growing do not book loads with them . They have soooo many negative reviews on other load boards it’s ridiculous. They screw your insurance up with claims thats not your fault. Will not pay you if items are damaged whether it’s your fault or not , they fight not to pay you tonu. They lie about distance and locations of shipper/receiver to save money on mileage . Beware truckers .I’ve learned from other drivers mistakes not to risk my company over their negligence. It’s up to you but I’m here to say I tried ! Be blessed truckers .
Never pays on time if ur set up with quick pay prepare to play phone tag with the broker and account team if you don't you will never receive your money oh and they dont care if you get ur money late they charge 5 percent for 1 day quick pay and they never pay in one day its more like 3/4 days to get paid but they still will charge you 5% as if you were paid in a timely manner ohh and the account team will never call the broker for you that’s your responsibility what a joke
Is frustrating how TQL brokers call you for tracking updates the all Day I don't really get loads with this company, they don't leave you alone doing your work, running the app for tracking, brokers still calling u, stay away not worth it, cheap freight
Tql never pays the layovers Last time I carried your load to Oregon from California but they unload me after 8 hour Your account executive thanked me and told me that you will pay for me my layover extra hours but never happened I don’t want to take your loads if I don’t have to:))
This app works fine I guess but a couple of things that will annoy any user. I give app access to my location always but I still get a notification telling me I haven’t moved and to update my location. What’s the purpose of giving access to my location if it wants me to manually give my location. Should be more self sufficient than it is. Also, would be nice to be able to see more load info.
Not all tql loads are posted here some loads are on dat that are tql loads but not posted here and tracking is headache if we don’t have the app open all the time it says location has not changed cant keep the phone on just this app and since this is TQL own load board your broker should post the temp and rate so we don’t waste your time and our time trying to find just the basic info on the load
I’m working again with TQL and starting up is a hassle I know on both ends I’ll get the loads there Tql continue serving our company with loads. I have a 5 star not a 4 star or 1 star. My affirmation is positive note Ty again the whole team TQ.
What an Awesome upgrade!! So much easier and explanatory there are no words to express how much easier this makes a Driver’s Day go!! It’s Great to be in direct contact and having the workload go so smoothly! Thx to the creators! You as well as TQL got it together!! Robert/Sipres Express…
TQL, along with other active brokers in this industry is needed just as much as us small carriers! We "ALL" just need to get along and figure things out together. I've been in this industry for 20+ years and my perspective has served my business well. Good day,
I’ve never used this app before, But it was very helpful and easy to use, The broker that I dealt with on my particular load, Was just absolutely amazing, Thanks for providing me with one of the best!!
This app is by far the easiest to use in the industry. I do love the take me home feature; it’s great to quickly find a load to take me back home for the holidays, a birthday or just to see the family.
First, app takes so much data even couple minutes browsing drains your iPhone battery. Second, app even can’t preserve your search on freight finder page. You go update your current load and you need put all search criteria again. Waisted time. Third, app has minimum data on load. No required temperature, even wrong pickup or delivery points. You made possibility to track us just do not understand the reason keep us sending non stop notifications and asking us to update. I giving you just 2 stars, sorry. For a while your app is th worst compared to others.
Last time I used this app it didn’t update. Had to do it manually even with location turned on. It showed me at my pick up long before I got there and I still got calls to check on temp and eta . When I arrived at delivery I put in arrived but when I was empty and went to mark fine leaving it had already deleted my load. I pay for my own data not the company and I’m not going waste it on something like this.
Ummm me and my team driver think TQL should be the new HOFFA for owner operators and once the majority of owner operator’s are only with TQL then TQL can raise the rate per mile on all shippers and receivers but we definitely feel every one at TQL HAS BEEN AWESOME AND VERY RESPECTFUL AND JUST SUPER REAL AND UPFRONT SO WERE DEFINITELY PART OF THE TQL FAM CLUB
I haven’t really used the app much, but the times I have it was very easy and simple. It would be nice if a rate was attached to the load posting. Overall my experience working with TQL has been a great one.
I had been required to download and use this app a few months ago and all it did was hack my phone. I was assigned a load today and sent a link to download this app again. I will absolutely not use this again! When your house is robbed you don't call the burglar who broke in and invite them back in.
While the app may have received a decent rating, we can’t say as much for TQL, the load broker. They dispatched a number load to us that were still in the production process when our trucks arrived at the shipper. And don’t expect reimbursement for detention. I’d call that zero stars.
The app does non stop notifications. I am 1.4 miles from my delivery point which has an appointment for 8am tomorrow. So this stupid app dings me every 30 minutes to tell me I stopped moving . So now I have no choice but to put my phone on airplane mode. So annoying!
Tql was still tracking my phone and I haven’t used them in a year. It’s on in the background. I didn’t even know I still had their app. No wonder they know where all the trucks are so truckers can race to the bottom.
When your office is behind the wheel of a truck, finding your next load should be easy and convenient. Why? Because your time is money and hauling loads is your business. Choose to rely on a provider that lets you focus on the road and manage your business, all through a free trucking app. Access the loads you want through a free load board, all with the touch of a button. Rest easier knowing you can always depend on live support from a team of TQL experts – 24/7/365. As one of the largest freight brokerages in North America, TQL has invested heavily in technology designed for today’s professional truck driver. TQL Carrier Dashboard is available to all TQL-approved contract carriers to search, quote, and instantly book loads, plus submit check calls and paperwork on every load. Streamlining daily tasks from your phone has never been easier. The benefits to your business include: • Access to TQL’s free load board with 65,000+ available loads every week • Unlimited load board searches and the ability to submit quotes on the loads you want • Instant load booking on select load postings with Book it Now • Ability to dispatch yourself, no phone call required • View booked shipment details, including addresses, directions, and load numbers • Reduced check calls by submitting location and status updates • Faster payment processing with uploaded documents using your phone’s camera • View payment history for completed loads • The option to post your truck and let the right load find you • Custom filters to set your load and lane search preferences • Conveniently find loads back home from your current location • Bilingual customer service When it comes to hauling and managing your freight, trust the technology and industry-leading customer support from TQL. We want to be your first choice when it comes to booking your next full truckload. If you are new to TQL, begin the process of becoming a carrier today. Access our carrier registration at www.tqlcarriers.com or call 800.580.3101 to get started. Stay in touch. Follow us on Facebook at https://business.facebook.com/TotalQualityLogistics/ to get the latest updates on TQL technology, services and news.