Tracfone Wireless My Account

Hi guys, Let me tell you something - I have been a loyal TracFone user since 2016. I am so pleased with their services recently. I have worked with their operators to get me back up and going when I was transferring numbers once. It took awhile, but it worked out in the end. I crossed over the border once and learned I had to replace my sim card. Oops! Explained the situation learning too late what happens when you cross the border with a TracFone and forget to turn it off beforehand. TracFone took care or me and mailed me a new sim with simple instructions how to get re-activated with my same number. Now I am using one of the latest iPhones, 2020 SE model with 64 Gb and the latest tech. I depend on the phone’s capabilities and the internet for work picking up batches from InstaCart. Using TracFone’s “data” internet service while in the car and at those stores that don’t provide internet service may cause difficulties when the signal gets lost, but it gets all figured out in the end, as well as anyone can hope for, that is. For what you get from TracFone at their price makes me feel great knowing I have such convenience. I can only hope they continue to get even better and thrive! Cause if you TracFone guys are set, then I’m set, too, right? Thanks TracFone! A fan in Yuma, Arizona.

I have had a TracFone for years and love the service and the cost. Just ordered a new phone and lucked out, did not have to call for help to get it set up. There call center is a terrible!!! When ever you need help plan on at LEAST an hour. The computers are slow and they are waiting on there end and you of course are waiting. Ten if you need technical help you always have to talk to the person in training for an hour or more before they transfer you to the person that can fix your problem in 2 minutes. But the app is good if you can get your answer there and if it is up and running. Took me all morning to order my new phone because there was some kind of problem. I did get free 2 two shipping from FedX and it only took 5 days to get here!.

I first paid for one month of talk and text it worked great for a couple weeks and then all of the sudden it wasn’t working anymore. And so I called them to fix the issue I had to call them 3 times to get someone to fix the issue so that was over 2 hours of on the phone with them. But they did fix it and then it would happen again so I got them to fix it for 4 times and then I gave up. And so I wanted to get my phone unlocked from them when it was originally a different providers phone and they said you will have to pay for one more month of service and I decided to get the data and talk and text plan well that worked for like 1 week and it didn’t work anymore. So I just waited out the month and I called them to get it unlocked and she said they can’t get it unlocked and then I recalled them and then another person answered and said she will get it unlocked and I will get a email in 72 business hours to confirm it’s unlocked. Well it came over 72 business hours and so I called again and then they said I have to pay for a year of service to get my phone unlocked. I’m not doing that I’m paying for nothing I’m wasting my money on it. So I have to get a new phone because of tracfone they screwed me over. They should be ashamed of themselves.

Pros: Have always liked Tracfone because it saves so much money for a student who doesn’t need a lot of text/min. Just needed an available number for emergency use. Cons: The app could be better when it comes to loading. Also maybe like give free data access while using the app because I couldn’t buy more data when I’m out of data unless I have WiFi so it’s a huge problem when I’m out and I need data desperately. Bugs to be fixed: After I bought mins/data the app brings me back to dashboard but I couldn’t buy more airtime if I want to. Only the last 4-5 buttons are there. The add and buy airtime went missing unless I exit the app and login again. Also the loading on my a available text/min/data seems to always not be accurate. And the loading takes very long or doesn’t load at all. Additional suggestion/request: On top of free access while using app because (more likely than not you’ll get more people to buy your product anyway), can you show details of the plans the users currently have. I clicked on my auto refill plan to check on it and I could not find details of exactly how many mins/data/text other than price and plan. Anyway, I still like this plan overall despite some flaws in app. Saves me money in general and from where I’m from, cell service is not bad. (Except sometimes during heavy rain, call will go through but actually the other end wouldn’t receive it, not sure what problem exactly it is)

On the app, the Balance Summary part on the Dashboard has been showing “You’re request is taking longer than expected. Please try again later” error for nearly two months now. I have chatted and called numerous times with customer support about this issue and I have received responses varying from “it’s fixed now” to simply being hung up on. I have tried ALL of their suggestions several times over and nothing has worked. This is a issue that has been causing customers problems for, what I can tell as far back as 2015 and it needs to be fixed!! Good luck getting someone on the phone who actually knows what they’re doing & speaks/understands English because they all seem to reading from the same script for pretty much everything. It comes down to good phone service and prices but if you ever need help with anything on a customer service or technical support end… well, you’re pretty much screwed.

I been a tracfone customer since 2004 when my mother gave me my first phone and she had to put minutes on my phone I only use it for emergencies but since being a tracfone customer I don’t have no contracts I have more freedom than any cellular service provider and also this I can add any minutes without any deadlines which is great, I’m extremely Grateful for having trusted service provider that has helped me through years now minded me sky the limit, the only few downside is that the whole phone company is not near where I’m at, and also the annoying outages that rarely happens like in 2020 when my service was down for a couple hours but other than that it’s amazing and great service to have

This app is great. I have used tracfone for years, but I dread ever needing to call customer support. I recently called to switch my wife’s number a phone I bought from tracfone and had used it for a few months to try it out. When my wife’s other phone died we wanted to switch her old number to her new phone. They told me that her phone wasn’t compatible with tracfone (again, I bought the phone from tracfone and had been using tracfone minutes with it already). I was on the phone with them for over an hour and never got it resolved. This was just the most recent experience-I have had similarly frustrating experiences in the past.

I have been with TracFone for many years, and it worked fine for a cheap no contract service. I’ve even highly recommended it to many friends and family. My only concerns have been recently when I had to call customer service after the extremely rude chat assistant couldn’t help me get the service I’ve always had. Apparently they just decided to stop offering the service I’d been bragging about to others. Now I feel cheated and embarrassed about having recommended them. They cannot treat a long-term customer with respect and constancy after all these years? Shameful! No thank you Ramel. I will not be putting myself through your inept and rude customer service again. There is no excuse for their inability to actually do something about how your business has cheated me and embarrassed me. I don’t need idiots telling me how sorry they are for the inconvenience when they cannot do something about it or connect me to someone who can. No way to run a business.

Tracfone has been great for us, used it for years when we lived where we always had cell signal. We live now in the mtns in the western USA and don’t get a cell signal at home but they let me receive calls via Wi-Fi and they/that has saved us from being locked out of our bank accounts, and Apple account by letting us get the verification codes via the Wi-Fi, that in itself is worth everything to us. We won’t be without it, even with the limited use we use when in town or where we get a cell signal. THANKS load’s Tracfone..

I had Tracfone on my very first phone back in 2017. I switched to a different service provider a year or so later and it didn’t work well, so I decided to get a new phone and switch back to Tracfone. Oh. Mah. Word. From error popups in the app, to trying multiple times to reset my password, to going as far as trying to make a new account… it was a weeks- (not week; *weeks*) long struggle. And that’s just the problems I had with the app and my account!!! The chat service is actually kind of stressful- if you don’t respond for 60 seconds or so, or are trying to type out a lengthy response, the agent almost always assumes you’re inactive and shoots out “Are you still there?” or even prepares to end the chat! Phone calls with customer service can easily take 40 minutes to an hour- or more! Finally Tracfone in general is very hit-or-miss. I think it works great for people who need phone service but don’t plan on using data that often. But if you’re like me and rely on having access to the internet while out and about (such as checking an email from work while at a grocery store), having to buy Tracfone card after Tracfone card just to have enough data for a few days isn’t the most efficient.

This cell phone company is the worst company you can get. They don’t have a clue what they’re doing. Two weeks into every month they start sending me text messages every couple of days saying that my service is ending soon and when I call them, they tell me don’t worry about it. It will renew every month no problem and then at the end of the month I have to call them and spend three hours on the phone trying to get them to reconnect my service and frankly, it has been so much of a hassle for me the time I spent with this company that I am filing a complaint with the Better Business Bureau against them, and I urge every single person who has ever been with this company to also file a complaint with the Better Business Bureau in the hopes that other people and companies don’t get screwed over by doing business with them.

My father has been with tracfone since 2006. He had a phone that worked on the 3G network and needed to be replaced since 3G will be obsolete eventually. I’ve been working for three days to get the new phone activated. EVERY customer service rep has me do the same actions, they don’t keep notes on what each of them has already done. One day I spoke with four reps and was on the phone for almost five hours, anywhere from 40 minutes to an hour each. It’s now the fourth day and they still can’t activate the phone so it can make calls. Funny thing though…the minutes and days transferred over and I’ll lose them now (1,100+). They say they don’t have a complaint department so I’ll let the whole world know my complaint here, and I’ll file a complaint with the Better Business Bureau in Wisconsin and Florida.

My issue is signing up for unlimited plan and all minutes accumulated are wiped away. I have a new phone and my current minutes for the 2nd year did not transfer to my phone after Year was over. Called support and having taken picture with date and all minutes showing before I set up my unlimited minutes they would not accept screenshot.. I have a phone with minutes and text over 5000 in both text and minutes and I fear if I sign up for another unlimited plan that Tracfone will wipe out my current minutes. This process to set up unlimited plan needs some major adjustments to not lose customers minutes purchased.

Constant log outs make app irritating to use. It didnt use to log me out each time i minimized the app but now im FORCED to RELOG BACK IN EACH AND EVERY TIME I WANT TO CHECK MY DATA OR ANYTHING, the finger print log in no longer works and when i autofill the password(they are so stupid you can not even paste your password into this one app for tracfone yet any my other apps will let me paste it..), it wont accept that a password has been auto-filled it i go the EXTRA STEP AGAIN AND type a space and erase it IN THE to make the app notice the pass word so i can even hit the log in button… if you try to type after the auto fill to get it to recognize the password has been filled it will just erase the password…. Been going on for a week now and im getting sick of it and thinking of looking for a different provider that takes better care of their VERY IMPORTANT ACCOUNT WATCHING APP. These Scammers at tracfone must be trying to make use go over our data limits while we cant watch them so they can charge us extra while they force us blind to our accounts if we cant reach out passwords..

The service is just as good as my previous carrier. I may have to buy minutes and data before the end of the year, however I am still saving over $400 a year even if I do have to add extra minutes and data. This is a big deal when you’re on a fixed income. My biggest surprise is that I cannot tell the difference in the quality of service and your TracFone mobile app is way easier to use in my previous carriers mobile app. Thank you TracFone for being there with the quality of service that you provide.

My husband and I have been using TracFone for so many years, we’ve lost track of the number of years! One of The absolute best features is the ability to mix our plans at our own individual digression. I prefer to pay for minutes as I need them and he prefers a more structured plan. There are many, varied plans and features we have tried throughout our years with TracFone and have appreciated all of them. We hope the best for their company in the future. And thank them for their service. V.U. Tennessee

I used my card to purchase minutes in the app, but somehow my account got hacked and my card information was stolen to purchase minutes I did not authorize and that didn’t go on my phone. I called Tracfone to report it, but they did not do anything for me to get that $40 back nor the minutes that were purchased using my card. I was just told to change my password. I did that and had to cancel my card. This app is not safe to use your card information on. One thing the app doesn’t have is that I would like to be able to receive receipts showing what I bought and when on the app. Also, I’d like to be able to view my phone usage on a report, showing the calls I made on which days. The app is lacking a lot of important information that every customer needs.

I just had to remove it in hopes that the redownload will fix it. Lately, it won’t log into my account even with my thumb or if I manually enter. Actually I have to back the last character out of password and reenter it just to login almost every single time! Lately all I see is the error message that app isn’t available. Like the service cost but rarely have 4g and app doesn’t work for the most part. ALSO AND MOST IMPORTANTLY, MY PAY DATE KEEPS GETTING EARLIER AND EARLIER AND WHEN I SPEND THE TONS OF TIME IT TAKES TO GET A REP, THEY BEHAVE AS THOUGH I DON’T MAKE SENSE. LIKE I’M NOT SMART ENOUGH TO SEE THAT MY PAY DATE WAS THE 20th, then the 15th, then the 12th, etc etc etc. Is it too much to ask anymore for reasonability and respect and honesty?

Imagine that you are driving at night and your car breaks down (you’re a woman in this scenario). You go to call for a service or a friend, but none of your calls will go through. Only now do you realize that you are out of minutes. You can buy more, but it will take several minutes for them to be applied. During that time you could be killed by a serial killer. I’m exaggerating a little bit, but I’ve been caught in several bad situations without minutes or data (no maps). I’ve left feedback in their surveys asking for a warning notification when you’re running low several times, and I know friends of mine have, too. They also are now plan-based, which is totally different from what they set out to be. I’m done with TracFone because I don’t feel safe with it.

I still cannot access my account. The app stopped working suddenly several months ago and nothing I do lets me log in. I have to use the web browser and go to their website and log in every time I want to look up how much is left on my account. The website has sometimes not worked as well. I am a long time customer - around 15-20 years. There are now many other options for phone service available, and they have much better app options and better customer service. I'm considering leaving and taking my money elsewhere after Tracfone has gone downhill so much in recent years. If you're not using them yet and just looking to see right now -- STAY AWAY. I do not recommend Tracfone anymore.

I’ve had this problem with Straight Talk and Tracfone. I’ve even reinstalled both apps and they won’t retrieve my data information. I just get the circle of death that keeps going and going and going...well, you get the idea. I have to go on the websites anyways so this app gets 1 star because it does show when your plan is going to expire. Update it people so we don’t have to use the website or text. Is that not what these apps are for? Convenience? Then fix it.

While resolving some problems with a credit card as well as a store account I was on the phone for several hours to a couple 800 numbers. Then I was shocked to find out that all of these calls (on hold time) were charged to my phone account. When I called Trackphone about the situation I went through several representatives (on various occasions)And none of them told me that Trackphone will not allow Wi-Fi calling. Apparently, these Trackphone employees were also ignorant about the topic of Wi-Fi calling and tried to give me instructions that were useless. This wasted over an hour of time which I have to pay Trackphone to use

I have multiple phones with Tracfone. Have been a member of TF for @ 20 years now. I can keep track of all my phones on all my devices. I buy air time a year at a time. It’s MUCH MUCH cheaper than any other carrier I am aware of. Uses the same lines and towers as ATT. 1.5 gig storage (on the yearly plan) is way more than enough.....unless you want to store the Library of Congress! Very very few people need the 5 gig storage that most all other carriers are trying to make you believe you need.

I have been pleased with Tracfone for many years, more than 17 years. However, I recently discovered I am locked out of the app, and the ability to sign in on line. I spoke with 2 technicians on Saturday. A corporate technician was supposed to have called today, Monday, over 1.5 hours ago. No call yet. I have removed and re-downloaded the app many times, as well as restarting my phone. It won’t recognize my email, phone number, or serial number. I don’t know if it was somehow related to a Saturday early morning iPhone update.

I’ve had TracFone for a number of years now and always pay at least a year in advance and absolutely love it. I believe I’m using an iPhone 6 for my TracFone which is used for all of my business calls. I have an apple iPhone 11 that I wish I could use with TracFone but it’s a sealed unit and no place for a SIM card, so I guess I’ll have to keep my present carrier with it. Anyway anybody thinking about getting the TracFone should go for it because for the yearly price you can’t beat it.

I paid like $100 one January and I didn’t have to pay for minutes, texts, or data until September. The prices are great especially if you usually use your phone on WiFi. And the app is waaaaayyyyy better than it used to be it’s much quicker and it’s always up to date now. And they still have they still have the bring your own phone program so you can have an iPhone without the expensive coverage bills of other companies.

You can get unlimited phone minutes for $20 a month which includes a little data for necessary surfing. This keeps the monthly expenses so low! The signal strength is excellent because they use Verizon and AT&T towers. And you can get through to a live person in their customer service. The only downside is they do not offer the plans with more data like the big 3 carriers, but that is how you save money - you don’t pay for much data.

I’ve been a Tracfone customer for over 6 yrs—I buy the 1 yr service card & extra data as needed. The minutes & text & data rollover with continuous service. Tracfone offers a good choice of smartphones including older Apple & Samsung Phones or SIM card. I don’t need to call internationally, but you may buy international call minutes. Tracfone service meets all my cellphone service needs at a very manageable and affordable price. I’m very satisfied!!

I've only had one problem with it, but the problem was created with my account. Somehow it lost my password and email info. My internet connection had gone down last night and it seems to have effected it. My first call went to an awful rep who left me hanging on line. I had to hang up and recall. The second rep was EXCELLENT. She was polite, patient and easy to understand. She walked me through several steps, and fixed the problem. I was extremely pleased with her. My app and account are now working fine!

After two months of phone not working and many contacts with Tracfone the phone was finally fixed so we bought another year and data through the app, but after a few days unlimited phone and texts and all data disappeared. Through many chats and phone calls got phone texts back on, but no data. After many more chats and calls got some data back, but nowhere near what was bought. After many more phone calls and chats, a letter was wrote to Tracfone with no response. After 5 months all I can think to do is to contact our states Attorney General to resolve this because Tracfone does not care.

I have used tracfone off and on (mostly on) for about the last 10 years. I have never had a dropped call, and am quite pleased with the day-to-day service. My only complaint if the few times I have had to deal with customer service on the phone. That has been a nightmare every time. The 2 times that I left tracfone was because I didn’t get the help I needed. The fact that I don’t have to call them very often is definitely a positive.

This app is great that it constantly shows the current balances & has a widget to quickly view as well from the iPhone lock screen!! It’s great that when you open the app it updates the balances right on the front page so you instantly know how much data, texts, and minutes you have as well as the Service End Date. And that all shows on the widget too! :)

My wife and I have had tracfones for many yrs and for what we pay and the guality we get cannot find a better deal anywhere. My only complaint was yrs ago I had to call and talk to an operator,being a little hard of hearing always had to have them repeat a lot. Now my daughter in law does everything on line and its just great. Please keep your pricing low as you have for so long. We really appreciate it. BEST DEAL GOING THANKS DAVE LEBLOND.

The app is slow and clunky but works. The Trackfone Myaccount app needs a major makeover. It just needs to be redesign from the ground up. Seems to me like they are still using the same API codes from the “Nokia monochrome days. As new technology comes along, they just patch on new codes with whatever chewing gum they can find. When new codes are out of reach, we’ll, they just paint over the old ones. Honestly the app works if you are patient and persistent to get around nonsense.

I have been a Tracfone customer for over 10 years. I find the current website to be easy to use and complete in its functions. There was a period of time when It was transitioning to the current one where i could not have said that; it, the website, was frustrating and not reliable. Now the transition is complete and the website functions very smoothly. 5 stars 👍

The My Account Tracfone App is flawed, with no way to contact the app developer. The Dashboard part of the app used to give you realtime data on remaining for Data , Call Minutes and Text. This function no longer works, the doenload wheel just spins forever! This data will show upon the internet website, but is slower and less convenient. The app requires a better interface with the Tracfone data systems. Of course , data availability across Tracfones support system, is awful. Try to get a tech support person to verify anything financial you have already done!

I love it , period. So far , for years now , I’ve had it and while its signal strength hasn’t always been there for me , I still rely on it a very great deal. I love not getting a bill. When I’ve called customer service in the past any issues I’ve had were resolved very satisfactorily. It’s the only wireless service I need and use. Thank You for being there for me Tracfone. I appreciate you !

I can not access my tracfone app. Everytime for months it sends me: "Error 15 This request was blocked by our security server." I am a great customer and really like tracfone...I have been trying by multiple calls to fix this issue. They (tech) did fix it once months ago for a short while but it is BACK!!! I can only get info via phone call. I love to access info via app but cannot. I spent along tim again today and the tech guy could not help. He ended the call because he was unable to help! Someone please help!!! Don't make me swith phone companies!!!

Tracfone offers some great plans and add on options that I really like. However, their website can be very temperamental at times. Logging in from my computer today proved to be impossible. From my iPad— the same. Finally, logging in from my iPhone using their app, I was able to renew my phone’s plan. Good luck talking to a real person when you try calling the helpline.

The only service I have had is TracFone and it has served me well. I started with a flip phone years ago and now have an iphone. The website isn’t always available, I have always gotten my needs taken care of over the phone-customer service or through the app.

Service is great but I can never hook up my family’s account into my phone to see the data and such I’ve used, hopefully one day it fixes but until then the app is unusable on my phone, customer service through there is great though and they helped me by giving me a number to text to find out my balances, I doubt they read though but if they did I hope they implement a thing for iPhone that can automatically tell you your phones balance at least

The Tracfone My App is now junk! My husband and I both lost ALL of our minutes, text, and data. As of April 19,2023. Spent countless hours on chat, and phone trying to Reactivate our accounts. I had unlimited minutes and texts and service end date of June 19, 2023, however trying to access my phone it showed INACTIVE service and NO minutes text or data. I ended up having to purchase another card in order to be able to use my phone. Usually we have never had a problem with the service until this past week and update

This is an additional comment regarding the app. To date this App functions fine, I am able to get support and account info without any problems; however, I have never used it to purchase anything. To those wishing to purchase online i suggest you don’t trust personal info to any app that doesn’t use highest security; ie, face, fingerprint, etc. to identify purchaser.

I have used Tracfone for years. Liked the service. Then signed up for unlimited talk and text. It came with limited data. The issue is whenever it runs out of data. I have to call the help desk. It takes 30 plus minutes to get them. Then the standard bouncing ball. They refuse to go to higher tech right away. Multiple reboots. Then sent to higher tech. That usually disconnects. Then another 30 min wait. The then the bouncing ball. Then … you get the point. Many minutes maybe hours getting them to transfer the purchased data minutes to the unlimited data plan. The data does get put in a bucket and kept there but it is unusable. Till someone from higher tech fixes it on their end. Very dissatisfied with the unlimited plan. Will probably never purchase again. They just don’t have the bugs worked out yet.

I recently bought a new Tracfone IPhone 6s. I called and had my old number and data transferred from my old LG phone to the new phone. The number and data did transfer and the new iPhone is working fine, but my old phone is still working with the same number. Also, I can’t delete the old phone from my account and the new phone isn’t even listed. I’ve called customer service 5 times and spent at least a total of 4 hours talking to them. Still not fixed. Don’t buy a phone from tracfone. When my data runs out, I’ll be switching providers.

I have used the app for a number of years. I just changed my email and now it will not work. Nothing comes up on dashboard except INACTIVE.I have been on the phone three different times and it still is not corrected. I was initially told it would be two days. Well that was not true. The last person thought she was on a talking marathon. Talked so fast I couldn’t understand her and really did try to do anything to help me. Very unhappy with tracfone app. Of course owned by Verizon now so might not be as good.

Iv used a lot of phone companies in my 29 years of livening on this planet, and I have to say your service is amazing and one of the best if not the best iv had and I am never going to switch back…. If you would let me get a year of service for free and I’ll tell everyone who wants to get a new phone company to switch to you guys !!!!

Good Day Tracfone, i want to find out i have my iphone 6 s for more then a year with tracfone sim card and using straight talk to buy my bundles. I want to know can you unlock my iphone please? I’m visiting a friend in an other country and can only use the phone over wifi... please assist with email address where i can contact someone that can help Thanks. Johan Bezuidenhout

I have had my tracfone for a long time and I am so glad because when I hear about the problems of others, I feel blessed. I have always received excellent service. No one can make me give up my tracfone. I try to tell others to switch but they continue on because of contracts or unbelief. That’s what I don’t have to worry about. Elder Linda J. Jones-Nadeem

Twice now I’ve bought an unlimited plan after using up a prepaid plan and it just gave me a zero balance on minutes data and text and nothing would work. Tech support couldn’t figure out how to fix it without messing it up further and trying to get me to do a factory reset on my phone. Was on the phone all day with them trying to get a refund because they couldn’t even find my transaction after tech support deactivated my account and reactivated it several times. Done with tracfone, switched to Mint.