Constant crashes, forced logouts, frequently cant connect, and now I can’t log time if I’m working graveyard shifts. If you work past midnight it’s a royal pain recording your time correctly. Upgrading my rating to 2 stars for now because they seem to at least be improving things.
There were flaws with the last version. Like editing lunches and breaks for employees using the app would lead to an error and give a phone number to call. But now!! I got the update sometime last week or maybe earlier. Regardless the time I couldn’t log into the app. It would crash as soon as I put in my log in credentials. Today, at least 7 days after I got the update is the first time I’ve been able to log in (mind you I’ve been deleting the app reinstalling and turning my phone off am on hoping it would help) So finally I can log in, it looks cool more up to date. It’s Saturday, a new pay period for my job so I go to the “calendar” to view last pay period. I get the loading spinning icon and....... IT CRASHES !!!! Horrible.
This app is the actual bane of my existence. Hardly ever functions the way it should, app crashes and has to be reopened on a daily basis, at times does not register clock in/out punches, claimed that my company ID does not exist when I literally clocked in with the ID the same morning. Our uattend time clock device is completely obsolete; has hung on the wall with a loading wheel for the past year because it worked for a week and stopped. I’ve hoped for so long that my employer would discontinue using their devices and applications for time keeping. Save yourself and employees from this grief and run far far away.
I try to like this app despite all the negative reviews, but it’s really hard too. This app doesn’t even come close to being “stable”, I constantly have to keep calling my employer to fix my time card because I’m constantly missing punches due to the app solely not letting me punch out for absolutely no reason, and on top of that, sometimes the app crashes right as you open it so there’s another chance of missing a punch or possibly punching in late. I’ll Update Review if problems are ever fixed but till now I’m stuck bugging my employer to fix my hours.
Of course there needs to be updates and maybe the last version of this wasn’t perfect but it was simple, loaded fast and never crashed. This new update made the app crash constantly. If you make it past the crashing level then you have to pass the ridiculous loading time for the app to even OPEN! It might look a little sleeker but whoever approves of these updates should be fired. The problems with the app now are beyond frustrating and they should never been approved.
I click my guys in and out at the end of their shift. Many times it will clock them in TWICE instead of clocking them out. I do a group punch and it will drop the last guy or 2 and not record their time. I have had several instances when it shows guys in then out but doesn’t record their time. Last thing, I clocked 2 guys in and out. It recorded the times twice on one guy and not at all on the other. I need a better time keeping app.
Comparing it to the previous version is a lot more troublesome to use. Now is almost impossible to select a job to log my hours since the menu won’t let you read more than 4 letters from the job name. Also it doesn’t let you correct in case you log a wrong amount of hours. Previous version didn’t looked as good but was way more functional than this awful version.
I don’t know many apps are out there for this purpose but I know this: uAttend doesn’t work as it should. The BASIC tools don’t work, like: logging in; clocking in/out; adding/removing lunch/coffee break; checking the previous weeks. That is BASIC functionality! I hope this company at least read their reviews because 1.9 score is trash.
The app is extremely slow to open. If you are going to have an app where people need to use it to clock in and out for work it needs to open faster. It takes way too long to open the app just to sign and out. Please work on this! Other apps load quickly not sure why this one has to take so long.
I would give this app negative if possible. Fails to work properly under the easiest conditions. I cannot clock out after it took THREE HOURS to clock in. This has happened for a week now. I have been working at this company for a week. I don’t write reviews for apps, but I am so filled with hate red for this app that I must.
It requires location services to be enabled when punching in and out, which means it’s recording your location, so it’s most likely selling that data to advertisers. The app was fine without this requirement so there’s no reason to add in this functionality that no one asked for and everyone hates.
Worst app ever, constantly freezes and glitches. It closes itself out, I have to open it five times before it works. In general features are more difficult than needed to be used. The old version was better but even then it was scraping the barrel.
I’ll type my password in perfectly and view it, still won’t let me login. Says password incorrect, I’ll reset password and then try logging back in and it’ll still say wrong password. If you’re a employee or employer, use a different app/company. This one is a waste of time and money
Idk how this app can continue. It's literally the worst app of its kind I've ever used. Won't open 45% of the time, crashes on launch 45% of the time. So it's a functional app 10% of the time. Do they not employ a tech team? If so, are they first year students?? If not they should be terminated. And horse whipped.
Like anyone using this app I have to use this for work purposes. After the recent update I’ve been having lots of issues. Honestly the only app I’ve been having issues with and it’s really frustrating when you can’t punch out. If the app is going to be marketed to businesses for convenience it should be convenient.
My boss has me using this to track my time and until the recent update it worked fine but wish it would show total hours worked. Since last nights update it no longer recognizes my phone but won’t let me login either
Can’t log in.... Crashes.... Total waste of company resources developing this company embarrassment! Makes me want to ditch the entire system and go elsewhere. They need to rethink their mobile system entirely. It used to work until the latest update to the app. Look around before you decide to go with uAttend.
My company recently switched to this. I can clock in without issues and then I clock out and problems arise. It says I can’t clock out for a minute and I try again with the same error message. If there are bugs please fix it.
I lost all my credentials when the new look of the app installed by itself and showed up on my phone hours before my shift. I lost all my usernames and passwords before my shift so I had to scramble to find my information in time to punch in. My information should have carried over. Very frustrating.
Every. Single. Day. It does not LOAD… I have to close the app out at least 10 times for it to finally work. This has been going on for a year now. I absolutely do not recommend. Find a different app to use.
We have been using Uattend for years with no problem. Now with new versions of app every time it updates you have to input company ID number and user and password! Updates seem to happen every day!!! This is ridiculous Aghhhh
The app used to work fine on my iPhone 10s. With the update, I can’t log out half the time. Getting annoyed with having to uninstall and reinstall to have app glitch again. It is as if it can’t keep the correct time.
I am agreeing with my fellow reviewer. Since update 2 days ago I cannot punch in or out without deleting the app and reinstall it! This is more time wasting than I care to do while working! Would be nice for it to be fixed!!
The uAttend mobile app works in conjunction with uAttend’s Cloud-Connected Time and Attendance System. Employees appreciate the convenience of in and out punching in the palm their hands while administrators and supervisors manage timecards with ease. For a personalized touch, the app displays your company logo upon login once you’ve added it to your existing uAttend account. SMART PUNCHING Hourly employees can clock in and out for work, lunches and breaks. It’s all possible in the app! To streamline the process, the app shows the next most likely punch option available to each employee. When someone is on their lunch break, they’ll return to a screen prompt to punch in from lunch.Once punched in, the employee will see their punch status along with the time, date and department they are punched into. They can even transfer departments with the touch of a button. DEPARTMENT TRANSFERS When transferring departments employees are prompted to enter the new department or search by name. Once you transfer it automatically punches you out of your existing department and punches you into the new one. EASY ACCESS TO TIME CARDS Employees with permission can view current and past time cards. It’s easy to approve or email their time cards to a supervisor or themselves in an instant. ADDING TIPS AND EXPENSES Employees can add tips and expenses right from the app. This comes in handy for reporting purposes and so payroll can handle. Add expenses based on the expense codes your account has set up. Track gas, team lunches or whatever you need by selecting the category and adding the amount. Once everything is entered, you can filter by gross pay, notes, tips and expenses. LEAVING NOTES Keep the lines of communication open knowing staff can write a short note to their supervisor with each punch. ADMINISTRATOR/SUPERVISOR FEATURES Administrators and supervisors enjoy real-time oversight on employee time and attendance regardless of location. The app provides a list of all employees and their punch status. At a glance you’ll know who’s in, who’s out and who’s missing. Filter by different statuses to identify who’s at lunch. Administrators view and edit all departments while supervisors view and edit departments or employees they are responsible for. Email timecards individually or to multiple people. EDITING TIME CARDS Within your account, you can filter by employee or department to return results. Search employees to show gross pay, overtime, benefit hours and more. Email the timecard summary for all employees and add notes before sending.As an administrator you can edit punches, facilitate group punches, approve timecards and even contact support directly from the app. If you change your pay period after the fact, there is a way to recalculate timecards as well.