UKG Dimensions

The mobile app has so many issues that it goes down more than it is useable . The only way you can always get in it is to take s picture of it for Apple IPhone, know where it is in your photos, press and hold the square logo in the center and go to it through safari. Otherwise your app will be crashing on your phone and you will get a white screen that looks like the search froze or network connection lost. Other times, Foodlion daily specials comes up. Work needs to be done to fix the issues so employees can check there schedule 24/7 without worrying s about a schedule change that you did not receive.

I cannot see any department staff without digging and even if I click on a location I can’t really see what it says bc it trails off and your cell won’t allow you to see the full description. Definitely PC friendly app-not phone friendly at all. If I click on anything looking to see what it is the app will boot me out and I have to sign in all over again, losing my place. If you search for something in the search box you have to completely delete the word for what your searched when finished before it will let you see “my information “ again. My app started with three quick links on the homepage. I went in and added all the quick links on my dashboard and it will not show them all-it just gives you 6 of them and the others aren’t on the dash at all. The dash also won’t let you configure in what order you want you quick links (ie my schedule, my time off, etc). I also cannot see who I am working with or who else is scheduled that day bc again, it’s not cell friendly and once you do find a name for a coworker the information ends with their job title, not any information listed on their shifts and it appears the information trails off again where it is not visible by cell. So again, it’s awful. Should not be this difficult to manage-not user friendly at all. I’ve been messing with it for a week and I still can barely figure it out. No one needs Another problem in their life-so fix this.

Garbage app. Only gets one star because I have to use it and it functions well enough that I know when I’m going to work once I see it. Screenshot to see my schedule so I can plug that in elsewhere. Ridiculous that it signs out if you open a different app or navigate away from it, even just in one second. The most annoying thing I have ever encountered. Garbage. Waste of time. Can’t even see my schedule for more than three days at a time; where I’m working. Hot, stinky garbage. Navigating to time off requests is okay, but there is no field to type in why I am requesting time off. That’s important and then I am left explaining in person or sending a blanket Microsoft Teams Message to my management team as to why I need to request time off. Garbage. Can’t see which department I am working until I click into my time on a certain day in schedule, brings up another page but it is only a piece of it, if scheduled in meetings or facilitating you have to click to the side to see that, navigates away from the other days. Why can’t it all be on one screen? You could see it so much more clearly if it had smaller boxes in a weekly or pay period view of each day and a scheduled department label for the days. Can’t believe it signs me out even if I want to look at my calendar app on my phone. Total waste of time, paper would be easier for the user.

My work started using this app recently for our timecards and scheduling and I thought it would be a great upgrade but it was a flop for us. Downloading it and setting it up was so needlessly complicated. I spent so much time trying to help our employees just download the app, let alone teach them how to use it! Then once you get it set up, it is such a long process to even sign in! There are so many steps and verifications and it is SO slow and then sometimes once you get through all those it’ll crash and you have to start over. Our less tech savvy employees hate it and I don’t blame them. I will say the tiles are nice and make it easy to find what you are looking for. But it needs to be faster and crash less often and you need to be able to sign in easier. Using Face ID or Touch ID to login would be a HUGE improvement. Our passwords need to be at least 15 characters long so being able to save your password with Face ID (like you can with just about any other app) and use that would make it MUCH easier. Employees have also said that being able to see your pay stubs on the app would be nice since you can see your time card on there already. Overall it’s ok but could definitely be improved.

Edit 2: Had to take it down to one star because now I can’t log in at all. This wouldn’t even be an issue if you would just implement a very basic feature like FACIAL RECOGNITION. I turned my phone off and then on and still can’t log in. Complete garbage. Edit 1: App just keeps getting worse. Now it auto logs you out when you put the app in the background. Still can’t use facial recognition to log in. Please get your act together and make the app easier to use. Eliminate unnecessary steps. I used to have to take pictures of my schedule so I knew when my days off were and could then make plans better. Then I found out that it was online. Great no more picture taking! Then the company I work for replaced the old working just fine system with this pile of garbage. The app is the least of the problems now but this is about the app. The app only shows a handful of your scheduled days whereas before I could see two weeks worth of my schedule. Now I have to go back to taking pictures. They need to make it easier to edit punches. They need to make it recognize 30 minutes as a break instead of claiming it’s a “long break.” Needs a lot of work to get to four or even five stars. Facial recognition would be nice too so I don’t have to constantly log back in with manual typing.

My workplace recently started using this system and the phone app is awful. It’s extremely slow, buggy, and regularly freezes. It’s not just on my phone either. There have been multiple shifts in the past month that we’ve been using it that multiple employees will all be unable to get into their apps when trying to leave at the same time. It usually takes a full minute to two minutes just to log in on the app, and then you have to wait for the home page to fully load so it will recognize what square you’re pressing. And THEN another 30-60 seconds for it to accept your punch. And if you call out sick, you’ll keep getting a popup about adjusting your time card, and when I hit “no I don’t want to adjust my time card” it wouldn’t accept the current punch I was trying to submit (it would just go back to the clock in/out page and show my last punch as the PREVIOUS punch) making me repeat the slow process of clocking in or out. You would think a system meant to be used by large corporations would run much more smoothly and efficiently, but I guess that’s capitalism for you.

My work just changed from Kronos to this and this was supposed to be an upgrade. WRONG! Took forever to load to my phone and then once it was loaded took me 3 times to get signed in and to my dashboard. The only way that happened was by turning my phone off for a few seconds then turning back on. Every time I sign in I get a bunch of apps to choose from when all I want is this dimensions app which of course is the last one. I click on the dimensions icon/app then my screen goes blank and nothing comes up until I shut my phone down and turn it back on. Then I may or may not get the list of icons/apps but I finally get to my dashboard once there the rest isn’t terrible except for number of steps. The old app we used clicked on schedule and you got your schedule. Now click schedule then have to click on the day and then on an icon named list to see the entire day and several clicks to view time card. Way to time-consuming need more short cuts have to click to many times if you can even get signed in. Do not like this app it becomes to frustrating. Need a lot of improvements!

Hope you’ve got a PHD in computer science! You’d need one to navigate this app. It’s impossible to view a complete calendar of your schedule, and the way that it’s set up makes no sense. I haven’t yet figured out how to see the details of a specific shift. Time off requests don’t show up under the requests tab, but just in your main schedule, and the MONTHS in which they’re requested don’t appear at all. Did you take off for the 12th of November or the 12th of December? Who knows! Good luck! This is the worst UI I’ve ever experienced in my life. The app loses it if you back out of it for even a second, sends you to a different menu entirely, or just crashes, so you have to reload the entire thing and sign in again. I am genuinely contemplating quitting my job just so I won’t have to use this app anymore. In the meantime, I’ll be reverting to taking photos of the physical master schedule binder at work. Dimensions is that bad. All of those 5 star reviews have to be plants, because there’s no way a human being has ever tried to use this app and enjoyed it.

I continually try to ride into UKG Dimensions and I said nothing to my employer Kroger. Let me tell you something this app and everything about it is just it’s a big joke doesn’t do anything I work for Kroger and I’m a part of daily pay so whenever I clock in and clock out at night I get that I get that that days pay well. I’ve been here a year and it’s nothing but but a hassle 34 times a week I’ll try to clock out and what we can register so now I’ve been actually trying to go back in when I clock in to check it to make sure I’ve clocked in or not well today I did and it looks like I clocked in at 11:32 when I went to clock out tonight didn’t show that I clocked in at all so I’m leaving town to go see my family and I was just picking up money today and so now I can get paid if there’s nobody here to approve my clock in and barely pay won’t pay until my clock is approved so this is not going issue. This is ridiculous you’re a fortune you work you work for a fortune 500 company you can get your Apple work right it’s a joke.

A time clock app should have a single core job: Keep your time punches accurate. I use this app daily, and the vast majority of times I use it to log a time punch, it takes longer than a minute to log in. How can a time punch service be designed in such a way that you are late to punch in/out because it loads so slowly?? “Why don’t you open the app early?” you might ask. Good question! You can (and should), but if anything causes the screen to leave the app (switch apps, have an alarm or timer go off, etc), you must log back in. Of course this doesn’t even touch the issues with “oops something went wrong” once you’ve gotten into the app and tried to punch in/out, forcing an app restart, and another minute down the drain. This app appears to be the equivalent of a car manufacturer making their vehicle brakes with a 2 second delay: If you plan ahead, all is fine, but the likelihood of you needing your brakes instantly is high, and the system is not designed for that. My suggestion? Use the website, which keeps you logged in for 30 min, doesn’t take minutes to log in, and can be set up through things like shortcuts to open automatically on Google Chrome. I don’t rate apps, and I rarely consider anything to be worthy of a one star rating, but this app fails spectacularly at the one single thing it is designed to do, and I can’t see how that isn’t deserving of a one star review. That said, all else with the app works well enough.

Just started using this through my work and was promised that Dimensions would be ‘my new favorite co-worker.’ That is very inaccurate to say the least. The login process is slow and painful. If you get in the app to say, request time off, if you leave the app for even a second to reference your calendar the app logs you out. There is no schedule view that allows you to see your schedule for the week in it’s entirety on one screen. Because of the slow login process most employees will screenshot their schedules to avoid having to login all the time. But while there are several ways to view your schedule, none of them include having your full week with start and end times visible in one screen. Also no option to request paid time off, only unpaid. The app is also constantly offline or freezing, both on the phone and on the in store kiosk. Being forced to use this app was literally one of the contributing factors to me quitting my job and seeking employment elsewhere.

This app cannot even be used. You open it and click on your calendar to see what days you’ll work? Nope, it logs you out right away. Press the wrong button and it takes you to Food Lion webpage… for some reason. Nothing about this app makes any sense and the bugs in it are so obvious and make it completely unusable. I can’t even see my full work schedule, which is literally this app’s main purpose. EDIT: after reading some of the “reviews” it seems like there are a suspicious amount of 5-star reviews with random titles and descriptions (it looks like someone used the text prediction tool and just went for it. Nonsensical sentences). Which is interesting considering all of the reviews that make sense are 1 or (generously) 2 stars. This leads me to believe that there are people making fake accounts posting fake reviews. Not sure what the case is but clearly this is proof that you should READ all reviews on any service, not just see the 4.7 star rating and go, “Oh! A good app!” This app is a complete joke.

By far the worst scheduling app I have ever used. I have so many complaints about the functionality and design of this app. First, the app logs you out whenever you navigate away from the screen. Sometimes it will even log you out when you are in Duo to verify the login. This means that a user cannot toggle between a clock or calendar and the Dimensions to verify schedule times and shift requests. Second, the app only shows four shifts at a time when in “list” mode, and the “calendar” mode only shows the days you are scheduled, not the times. It would be so helpful if the calendar showed the days AND times a user is scheduled to work. There is also no streamline way to add a schedule into your Google, Microsoft, or Apple calendar, which would really improve the functionality overall. Finally, myself and many of my coworkers just find it difficult to read the schedule in Dimensions. Something about the way it reads does not resonate well with a lot of people.

Kronos is not consistent across platforms. It acts one way on the desktop, a different way on my tablet, and currently on my phone it doesn’t work. And even within one platform, how it works or functions isn’t always the same. One moment I have to log in one way and then another moment I have to log in a different way. Why it even logs me out to begin with I don’t know why. In a 3-week period I have had more problems and issues with clocking in and out than I have ever had. Several days in a row I clocked in late because the app wasn’t working properly on the phone. It took me that many days to realize I need to stop using the app on the phone and use it on the tablet. And just when I thought the app on the phone was fixed, I was wrong and of course I clocked out late because I then had to search through my bag for my tablet. Over 35 years of working and I NEVER had problems with my time sheet until we started using Kronos. And my co-workers are having similar issues.

I’m forced to use this app in conjunction with my job. I’m not going to list all my problems with this app, but the main issue is the fact it states (“ Punch Accepted”). This is simply not true. I always verify that I get the “Punch Accepted”, but despite this at the end of the day when I verify my hours there’s a punch that was not accepted. This means the app lied to me. Today was the 3rd time this has happened to me. One thing I wish this app had, witch may fix the problem, is what the (“ Punch Accepted”) actually is; by that I mean am I punching in, out, up, down, from side to side maybe. When you have to take breaks or go to lunch it’s always nice to auto confirm what the punch is actually doing. This issue has made me very frustrated, to stay positive I made myself a song…. Am I punching in, am I punching out, am I punching down I can’t confirm what it’s about, I do this Hokey Pokey my brain is spinning all around, that’s what it’s all about!

Don’t like the new updated format where you see your schedule. The previous format with the calendar as the main thing you see was preferable. It was easier to see what days I was scheduled along with all the other color coded items such as unavailability, requested time off, holidays, etc.. The schedule list as the main format is not favorable at all. I very much do not like this new update as it makes it difficult for me to see my schedule as a whole which is important for me because my place of employment schedules a whole 4 weeks in advance. If the previous format could be re-implemented or something that was more similar with the color coded items, that would be a lot better than just seeing a bunch of black dots on a calendar that mean multiple different things!!!

There is no training or explaining how to work this new app. I find it frustration. I have asked for help from different people at work. Only to realizing they are still figuring it out for themselves. What I realize is no one’s been trained and it’s a learn as you go, trial and error process. I would like a overview of how to use this new app. Kohl’s does a great job of using the computer to train their employees. It would be nice if they had a computer training course on how to use this new app or a basic print out of how to navigate the app. There are a lot more whistles and bells on this new app compared to the other one, which can make it harder to navigate and more confusing if no one shows you how it works. This nickname has been chosen, try another one. do you want my review or not because I can’t find a nickname you will except.

Our company just merged to UKG and the app is the primary method of editing our time cards. Setting up the app was mildly complicated but manageable. However, this app consistently does not work. It constantly requires me the re-verify my identity to allow me to log in— annoying but whatever… but then it decides to either give me the green screen of death where there are no options on the screen at all, or as of late, the app likes to give me a blue and white screen of death which also doesn’t have any options at all. Big updates are necessary for this app to be reliable or at a minimum, accessible. With the core functions of this app as bad as they are, makes me quite concerned about security functions as well. 2 stars simply because I do enjoy using the app during the small window that it actually functions.

Constantly crashing is just one of the major issues with this horrible app. You can guarantee at least once a day this app will crash in one way or another delaying your punch in or outs which delays where you’re going next since you need to be in a specific range. Frequently this app is logging you out when you try to punch in or out even when you just logged in. This can only be recommended by the technologically inept or trying to intentionally agitate workers. I would rather walk a mile to and from to punch in physically to start my shift and do the same to end my shift than use this app. There is no convenience to it as it’s very unreliable. And frustrating because of how unreliable it is. There is no excuse for how lackluster this app is especially when employers are forcing it on their employees. Complete junk that tries to look user friendly.

Everything about this app seems “designed to annoy”. Extra steps, steps, steps ... Want to check your time card? No problem! ... well .... actually clicking “time card” just takes you to another screen, where you can now select “My Timecard” (which is the ONLY choice on that screen, so thanks for that extra step). And then it will only show the pay period that just ended, so you need to open the calendar now, and select “current pay period”. Did you approve an employee’s time off? Great. But wait, she wants to change her plans... Just go in and change it right? Wrong. If “I” sign off on my employee’s PTO request, it can only be edited by “MY” superior. Sorry ... but that is asinine. Kronos Dimensions is frequently “experiencing connection problems” - usually when people need to clock in or out (naturally!). I find the whole Kronos experience annoying, overly finicky, and a complete waste of time. The icing on my particular slice of cake came yesterday, when I FINALLY was able to log in, after a 20 minute period where the app just spun and spun, I tried to enter a punch for my employee and Kronos - get this - BEGGED me to go to the App Store and leave a review. Be careful what you wish for, Kronos.

The best part about this app was when it suggested I submit a review of it. That gave me so much joy as I thought about ripping in to this god awful piece of software that is complete trash. I’m pretty sure my company hates its employees by making us use this. It’s just the worst. Kronos was not great but it was possible to clock in somewhat quickly. This app takes several attempts as after you sign in it signs you out. And then you can finally sign in. Taking over a minute to login is a failure in design when the app should automatically sign you out just like 100% of any other apps ever made do. Another awful “enhancement?” Is that you can no longer see a map of clock ins and outs. If you can not see/do this, then what is the point of a mobile app? Just have us do it on the computer like we’re in 2013 and didn’t have this additional nonsense.

When I enter my information and password to sign in, it takes me through all the steps, then tells me I have successfully signs out. It would be great to just be able to sign in. Making the app more user friendly: It would be great to have icons that at are more straight forward labeling. When I am looking for my time of requests, it would be great to have an option for an icon that says requests, with all the requests I have placed, approvals etc. when checking my time clock, it would seem more logical to be labeled time clock review. Maybe there is a blanket option for multiple businesses and that is why the icon options don’t seem as applicable to our needs. Being able to customize the icons for different businesses would be something that would make a difference in user ease, if that is the case.

Moved to UKG for our scheduling because we already used this company for time keeping. We use Microsoft email for our log in. I can’t jump between my personal calendar to UKG without getting immediately logged out. It makes checking my schedule and picking up open shift painful. We work multiple locations so I can’t see who else is working at the same time, I can’t see who is coming to relive me, or even who some of my managers on duty are that I may need to contact without combing through the view locations list. I’m not one to throw my phone for any reason. But if there was a log to show this, it’s happening frequently. Devs! Stream line, look at what your competitors are doing. We’ve literally had people miss shifts because they didn’t know “when to work.”

Not a great app it’s a 2 star app but am marking as a 3 for 1) effort and 2) as a message to the App Developers that improvement is needed. The app is sluggish especially on mobile during certain functions vs accessing the same content without the app via a typical website through a traditional browser. For example, it (mobile) does not show all displays for scheduling vs when loading via the Kronos website in a traditional browser (no app) which shows more and seems to works better. Long short—the app works, but it’s limited therefore most of the time will opt to log into the content via the website address on a laptop/desktop not using this app Hope that helps

As a user of this app for about two months now, I have to say it’s mostly functional, but only after you’ve spent time learning it’s weird quirks and wobbles. It constantly logs out (which, given it has financial info on it makes some sense) but doesn’t send you to the login screen. You must force-close and reopen the app to sign in, no Face ID or “Remember Me” options available. The geofence clock-in function works only half the time (even when standing in the same spot for testing purposes) and the notification/inbox system is egregiously difficult and unintuitive. I think UKG has some good ideas for this app, but is averse to the notion that oftentimes simpler is better.

Since day one I have not been able to access or look at my paystub‘s, my paycheck my pay periods my hours my schedule I’m not really sure why I have this app. My job uses it and half of us can’t use anything on it because it says it’s locked or it just doesn’t open and we all have access to what is on our boards. We can’t even chart through this put in for time off or anything. I don’t understand what the point of this app is if we have these many problemsAnd now, when I click on the icon on my phone, it comes up with a black screen for like two seconds, and then disappears like I didn’t even click on it. I don’t know what the deal is, but somebody needs to get something figured out because this is my employers idea of communication this app that doesn’t communicate.

Quite frankly, all of the 5 star reviews must be from bots and not real people. The app is not user friendly, neither is the desktop version either. You can’t stay signed in to the app, therefore you can’t get notifications if your schedule changes/is posted, if employees put in time of requests, or for anything really. Currently, there is a bug on the iPhone app where as soon as you log in you just get a blue screen. I deleted and reinstalled the app only for it to work for about 2 hours before going back to a blue screen. Trying to edit or add any shifts (especially if they have to be transferred to another location) is a lengthy process for no reason, and half the time the transfer doesn’t save so you have to do it 4-5 times to keep it up. Overall, a subpar software and worse app.

This is the most annoying app I have ever been forced to use for my job. It would be fine to use but this ridiculous app signs me out every time I switch apps on the phone. This means, if I check my phone calendar while I’m creating my schedule, I have to go through the whole sign in process again. If I answer a phone call while I’m in the app, again it logs me out. And don’t expect to be able to use it if you’re in a foreign country, because the stupid app is region locked. It’s only a bit better than their former Kronos app, which crashed all the time. At least they fixed that part.

I’m the associate of the store 🍖🦁 using this apps for receive the schedule. The reasons that I don’t like are - Most of associate is below standard technology’s knowledge and they always has a question about their schedule and how do they look thought to the apps. - User Experience (UX) and User interface (UI) design is not friendly. The major using this apps is checking the schedule. When we open the apps we’re expect to see that button obviously and easier to understand. I understand that we get use to with how we get the schedule before but if you wanna chance you should do it better. - It’s soooooo difficult to make a schedule on the phone. have you ever try before? When we make a schedule we can see just one row and not able to rotate the phone to see more row of schedule. You need to improve the point so bad and others point as well I’m not try to be over claim your app. I’m the end user that hv to deal with this app from now on and I don’t want to get frustrate every time I use. I believe you try to create the apps to help HR and associate. I’m really appreciate for your Idea. And I will look forward to see the better app as well. Thank you ;)

I don’t know how to navigate how much time I have off for personal time, sick days and vacation time. You keep information from us so that we miss deadlines. I want to know up front what I’m entitled to. Also to the benefits of education which will help the company. I feel truly dishonored by the sales I make through all my knowledge of cooking and food. I feel like I am being used by CEOs who make $130 benefits at the end of the year and I am only given a $10 gift certificate. Guess I’m a disgruntled employee who doesn’t feel appreciated for their contributions. We run around ragged and tired for the efforts we put in while you make the millions off of us the way slave masters and slaves did. Why shouldn’t all of us have a share in the profits? These are ethical questions you need to ask yourselves.

The app cannot even do something as simple as remember a login. I am constantly having to get a text message for two factor authentication, but now I have changed phone numbers. I recognize that fact is my fault in itself but I have been using this app for almost 2 years and it STILL asks for authentication via text roughly every week. On top of that the app takes forever to load and is not even remotely user-friendly. The GUI is atrocious and everyone that schedules with this app essentially relies on word-of-mouth on how to use or copy and paste. I hate that as an employee I have no other options but what can you do except hope the app gets better

I have never used such an awful app in my life and I wish my place of work would find something else. It will not stop logging me out despite me asking it not to. It has me constantly change my password so I have forgotten my password finally and it locked me out of my account. My coworkers and I are constantly having to text our managers when we work because we cannot get into the app. I hate that if I forget my password I have to go to work and change it or call a phone number instead of it just emailing me. I tried every combination of the password I use so I know it’s the app this time and not me forgetting my password. I cannot believe the million dollar company I work with can’t find a better app to use.

Don’t even know how to tell you how much i dislike this app. Sign in is awful. It won’t remember your log in info so each time its a process. For some reason, and it seems to be random, you’ll try to sign in and it will take you to a page that says something about tenant URL and you can’t escape. You just can’t. Most MADDENING OF ALL- it frequently tells you to Reset your password for various reasons but has no explanation of what is acceptable as a password. Do you have to have a capital? Special character? Whats the length?? OMGOSH. Its astounding to me that someone who makes an app doesn’t see this. So you GUESS at the format (because you’ve been out on sick leave for 3 months) and it tells you your number sequence is too common. WHAT?!?!??? THEN TELL ME THE GUIDELINES!!!!!!

Even writing a review is automatically disconnected unless you put in the search for it and not available through it’s own pop up review. This should raise serious questions on it’s design for employee use. It is not user friendly on purpose and it’s obvious. Finding your points is difficult, but when it does show anything, it errors intentionally. There’s no confirmation for people or editing why they need a day off once it is submitted. The options to see why you might be terminated are not actually available within reason. I would love to put up a “standard” employee that isn’t working with computers to show how to use it.

As the title says, this app is glitchy beyond any level of functionality. The login process requires two factor identification, which only works about a quarter of the time. You have to repeatedly shut the app down, restart it. If you leave the app, even for a few seconds to check email for example, and return to the app you get a error message. There is a very reasonable chance that the problems I’m experiencing are caused by my company’s (Intermountain Health) firewall login process, more than the app itself

Use this as an employee for work to manage time cards, schedules, and other stuff. The login process is a web browser. The app itself is insanely slow and feels like a web wrapper. Nothing responds like you’d expect an iOS app to. No sliding from the edge to navigate back, no transition animations, pages reload every click, and iOS accessibility features work poorly. The homepage is probably the only “clean” part of the app, everything else is disorganized. The disorganization is further emphasized when you realized some information is displayed in multiple locations when it isn’t needed. My biggest gripe is that the app resets the moment you swipe away. If you accidentally swipe home or to another app, you’re sent right back to the login screen, or the app simply crashes. No, the app does not save your work either when this happens. UKG pretty much has a monopoly in this market so I’m sure they don’t care about the user experience, but I wish they’d make an attempt to make this app better.

This has made picking up shift or even seeing a calendar of my shifts next to impossible. The tabs are not intuitive and the app is slow. There is nothing distinguishable between regular and double time shifts and no way to know if where we are picking up is where we will be working without someone who knows nothing about our skills and positions as RNs approves our shifts. No one want to work with this system that is an unbelievable failure so far. There is not even a calendar to set up a schedule by. Who has ever made a schedule by a list of days? Also no way for mass texts to be sent out to let RNs know that there are open slots. We have already reverted to our old system that gave us that ability.

Honestly I think this is the only app I use that I try not to use. Need to check my schedule? Let me open my photos and check the screenshot because the app makes you log in every. single. Time. Need to request time off? I talk to my manager in person or text her in advance because this app makes it impossible to easily request time off. Want to know how many hours are on this paycheck? Haha no just ask your manager or pray your hours are correct. Want to pick up a shift? Haha you picked up a shift for a store 2 hours away. Why is that even an option….just text your manager. I’m sure this app was meant to help management, I’m bothering them way more. Everyone is. Please fix this app. Please. Idk how you can but please.

My company swapped to this system for our scheduling and it has been a disaster; nothing but problems with the app and the desktop version, causing complications for employees. It takes an arm and a first born child to log in and find what you’re looking for, if it even loads before it kicks you out; if you have to swap to another screen temporarily to say, double check a date you’re requesting, the app has already logged you out. This app also doesn’t allow for calendar synchronization unless your company has opted in for the Pro version. I don’t have hours to sit and transfer 3 months worth of scheduled dates to my home calendar, so that my family can see it. Wish we never swapped.

You know, when My job requires us to use the app, to Clock in/clock out, it would be nice if I could actually do that. I’ve been “late” numerous times, just because it fails after attempting to sign in. Why must I try 10x before it finally goes through? Possibly for security reasons, I guess, it logs you off automatically if accidentally lock your phone, and then you have to try another 10x+ to try to get back on. My schedule is on there, and sometimes I forget what I work the next try, so again, trying to login on to it, and it just fails constantly, is utterly annoying. I hate the fact that my job went to this app.

I’ve said this before, but the app is not intuitive and I constantly have connection issues. Sometimes it takes five minutes to boot up and sometimes it never boots at all. The interface doesn’t make sense and things are not centrally located. I’m still not able to request time off in the app and have to go to desktop to do that, which defeats the purpose of using the app. Even loading on desktop can be slow. I got five+ emails about the same in-app notification. There’s good elements about having a time-clock interface you can access remotely, but the app takes a lot of software finessing to get it to do what you want, like wiggling your broken headphones in the jack to get both sides of the audio.

The run around is stupid ridiculous, I do not have time for this , all of a sudden asked to choose a different account when I have only one account. When I click on use a different account it gives me the ONE option to choose from the one I have been using . I reset my password and tried to sign in and it signs me out automatically. Because of my VPN it shows Virginia log in attempts but all at the times I try to log in. When I was able to log in to the limited account access , which did not allow me to see my wages . I have had no trouble from when I first set this up till now when I need it the most .

Let’s start with the pop up asking me to rate the app. After two attempts at trying to log in and getting kicked out, the app finally loaded. Then here comes the pop up to rate the app which froze everything completely. Annoying! Two more tries later I’m back in. I wouldn’t be so agitated since I already know this app is buggy. But I was in a hurry and need my schedule info immediately. The multiple attempts to log in bugs me to my core. Then getting in and the app not loading!!!! …. Anyway, I’m only using it because my job has switched to this for scheduling. If not, I would have deleted this thing a long time ago.

1.) no way to find staff telephone numbers 2. It doesn’t separate night shift and day shift. When I am trying to see who works a shift I have to go through each and every employee. Yes it says 7p or 7a but they are all muddled together. We should be able to separate the 2 shifts so when schedules are being made, it’s not taking forever to separate nights from days 3. Why is the calendar days on the right side of the cube when you are lookin at the entire month on the schedule. That is distracting. 4. There are not enough options to choose from when we are trying to correct the schedule if a mistake is made. These are the main things to correct. Especially number 2 from above

Extremely difficult to just get logged in, and when I finally do, I will likely get kicked to the Food Lion shopping site with no way to get back to UKG. Calling the help number is useless; had difficulty understanding the service rep due to his accent and he sent me to somewhere else that didn’t seem to have anything to do with my situation and that hung up on me, to boot. This is, without a doubt, the worst, most non-user friendly app I’ve ever encountered. I avoid it as much as possible because every encounter turns into a long, drawn out ordeal. I wouldn’t use it at all, but I wanted to find out my schedule. Not really much to ask, but apparently too much to ask of this app.

Hate the Interface. Not user friendly. FINALLY….I can view my schedule in whole instead of only one day then losing it completely and then not being able to figure out how to view that one day again. Every time I want to attempt to use the app (knowing it’ll be futile anyway), I’m greeted with a white screen that flashes at near seizure inducing speed with this message “unknown error. Please contact your administrator.” ( I only know this because I was able to capture it on a screen shot after 163 attempts). I always have to completely close app in background and re log in - which is SOOOO inconvenient. Especially because I’ve YET to find any other functionality inside the app. At. All.

Have to use this app because my workplace switched to it. It’s not very user friendly except for people who are tech savvy. It logs me out of the app constantly if you minimize it at all. Pretty much if you are leaving the app for any reason, you have to close it from running in the background or else it will log you out. Its nice being able to use my phone to do scheduling things but that’s only if it’s working. Trying to change availability is super confusing and I honestly haven’t figured it out. It’s easier for me to just use the time clock at work to do stuff. Wish we stayed on the original system.

The app is great until you need to switch over to another app or if you close your phone for even a second, because it immediately signs you out and then shows you a “signed out” screen that you have to fully close out the app and then re-open it to sign in again. I hope that y’all add a way to either stay signed i, or perhaps Face ID, cuz I find it quite annoying that it’s easier to get into my banking app than it is this, where worst case if someone stole my phone they could clock me out of work, oh the humanity. Anyways, really annoying, please improve this aspect!!!

It would be generous of me to give this app two stars, but I’m being realistic here. This app is incredibly slow, has a difficult-to-understand user interface, crashes as frequently as it works, logs users out every time the phone locks or switches apps (incredibly frustrating when one’s job, like Kroger, has you using multiple apps to clock in/complete tasks), and is so difficult to navigate that I’ve now had to write notes/take screenshots for myself just to remember how to find my work schedule for the next week. I appreciate what y’all are trying to do, but there must be better ways to accomplish the end goal.

Tracking time is difficult when you cannot see the time automatically removed for lunch breaks. System not conducive for people who work flexible schedules. System should allow you to add and delete time AND see your accumulated hours, on the front-end, at ALL times!! Should not have to wait on a Manager’s approval to see ACTUAL time worked. I have to maintain a spreadsheet that calculates my hours as I cannot see my real time in UKG when corrections have been submitted. The ability to freely add and delete and see time adjustments on the frontend should be available up until the end of the 2wk work period. Managers approval needed at the end of the work period.