May not come when you want it but its right on time.
Theres an old church saying about how someone or something may not come when you want, but it will come when you need it and it will be at the time you need it most. And that is what I recall in my mind when using UKG wallet app. I would like to be paid daily but that is not always ideal for me personally. My allowance from my daily income earnings post on UKG usually on a Monday, Wednesday, Friday or Saturday, therefore I have spending money for the week and weekend to use on gas, food and small emergency unexpected expenses if needed to make it through until the upcoming paycheck. UKG wallet also offers customers to have multiple debit cards and bank accounts to transfer money into once your earnings post which is one of many of my favorite features on the app.
Ive had the app for a short period and its worked well all the way up until I applied for the card. It allowed me to create and activate a digital card however once I put money onto it it became unusable digitally and would not flip over so I could see the back of the card. Im still waiting on the physical card to arrive and the money shows its available $300 but its stuck in limbo until the app decides to start working or the card arrives. Ive spoken with support through email, text, and over the phone however its been over a week and nothing has changed. I was told my card wasn’t activated and I needed to do so in the app that was incorrect. I was then told I needed to call a number “card services” however to they require all information on card that I don’t have access to. I was assured that they’re working diligently to resolve this the term “high priority” was used. However I truly believe Im being passed around with hopes that I’ll just go away $300 while not a lot of money these days is still nothing to sneeze at I needed that $ in an emergency Id be completely screwed. Long story short, If new don’t apply for the card it is clearly a work in progress and they have been very slow getting this particular situation taken care of. I will leave an updated review once something changes.
I used UGK at a former employer, and when I had an issue with another card I went back to UGK. I switched my Direct Deposit to the card. It has been a nightmare. I’m currently waiting on my 3rd bi-weekly deposit. It does NOT post “up to 2 days earlier” as advertised. My employer released my funds for deposit on Wednesdays, I don’t get it til Friday, which is the regular payday. Nobody at UGK can tell me why. They blame my employer (I work for the STATE of Arkansas lol). I was issued a card. My mail is held at the post office. Card never arrived even tho in the app it says it did. They sent it to an old address, wouldn’t let me change my address to the place I actually live. I in turn had the post office hold my mail, still no card. I have asked to speak to a supervisor on numerous occasions, only to be told they will schedule a callback for a supervisor to speak with me, never got that call back. The card isn’t compatible with anything except Apple Pay, so when I go get funds deposited, they have to be transferred to my Apple Pay and then sent to Venmo so I can access my money. It’s an absolutely atrocious situation. Once I finally get this deposit, if ever, I’m closing the account. I just wanted to warn any potential customers DO NOT USE THESE PEOPLE. If I could give less than one star I would!
I gotta say? Some times we all hit rock bottom some of us maybe not but? When you need cash at your hands this app helps you. When you need money before pay day or else bad things will happen? This app has got you covered and you’ll worry less. So? All in all? This app is a great way to receive your own hard-working money, but in an earlier time and when you need it. It’s linked directly to your job of employment so the money is actually yours no gimmicks. Thanks ukg for making my hard times a little easier to make by.
I’m going on two weeks since I enrolled. 10 plus contacts with customer service who “escalate” the repetitive issues over and over with zero resolution. I’d think by now it would be a priority for a company that provides access to payroll and my funds to go beyond escalating? 1) The debit card won’t link to my account 2) Repetitive issues with inaccurate information and no access to all that should be standard with any bank account or debit card. Beyond frustrating 3) App shows my daily hours worked but zero income. Blah- UPDATE: 4/29 still not functioning. They tell me 24 hours to resolve but of course no follow thru. Supervisor refuses to return my call. They contradict all the information, depends on who you speak with as to what info you get. I really can’t believe KRONOS AKA UKG allows it’s operations and customer support to fail at such an epic level.
Better off paying a little more for ADP, Insperity etc.
UKG itself has a ton of issues constantly. Closing payroll takes me forever due to lag time, slow processing etc. UKG wallet is something else to be desired. Apparently the UKG wallet Payday advance option malfunctions frequently. It has happened to me and the “customer service” chat/phone line is unhelpful and unlnowledgeable, there is no time frame as to when things would get fixed and they have one set paragraph for these incidents “due to the technical nature of this incident, it coins take some time” as they off the bat said “it wound take to the end of the day”. Upsetting but I’ve worked with companies who have used UKG and it has always had issues and problems with no help for customers. Do better and quit playing the “we don’t know anything” game.
Despite what I saw online, this app actually works
Thought it was going to be another one of those apps that we needed to wait for updates and more updates before it worked and in a timely manner…. Especially because so many reviews said it absolutely DOESN‘T work. But it DOES! If you get your pay via UKG and have worked, you will be able to advance money from your next check immediately to a card/bank. Brilliant. Thank you!
I paid over $500 in advance my last check and it won’t let me advance still. It’s been a full week of me working so I have the hours available, and they still keep saying they’re looking into the matter. To make matters worse my son whose home for summer break is starving and I’m pregnant and starving as well. They should have taken half of the money if they were going to pull “system errors” like this. Then the chat person asked me to send proof of them taking the 500 from my pay stub and somehow can’t see that I don’t have a balance of anything due. Can’t get food stamps Bc I work full time, can’t advance because they’re having issues on their end for longer than a week. This is why I WONT switch to having my full check with UKG.
The only reason I used this is because my employer uses UKG Kronos for payroll. The only benefit to depositing you Check into this is to pull advanced from your checks earned wages. But you don’t even need an account for that. If you run into any issues forget customer service. They are rude, incompetent, unresponsive liars. They will claim escalate your issue and tell you 24 hours it will resolve, but you will wait weeks and still not have a resolution. Do not trust this company with your money. I would immediately transfer your wages elsewhere and do NOT pay any bills with it. If you have a dispute or if anything happens to your money you can forget about getting it back. This is not a bank it just pretends to be. Your money is safe in this app!
Most support reps seem to be clueless when contacting them via chat in the app to resolve an issue. Had different reps give me completely different answers which none seem to address the issue. At times, the fund availability does not reset on the expected date. When contacting support, it should be common sense to view and see that 70% of the time the funds availability resets on a specific date within a pay period. When that does not happen, its pointless and a waste of time to ask support to review previous dates of availability as they only seem to copy and paste generic answers which clearly does not address the issue.
I really appreciate being able to advance money when I need it. It’s always a challenge to meet my expenses. And there are so many great features to this app. I just wish I could set up a direct deposit to my credit union easily. Oh well. I discovered that the app has another nifty feature which allows you to develop a savings plan. I can’t believe how easy and convenient it is. Now I can plan out a vacation!
It’s really a great app. I love how it tells you how much you’ve earned for the day. I definitely like how it allows you to take a certain amount out of your check. But for some reason it hasn’t been letting me login in. I’ve used the same login since I downloaded the app and it won’t let me login anymore. It tells me to check to make sure all the information is correct and try again but it’s correct and it still won’t let me in. I’ve even changed my password twice and it still won’t let me login.
I was advised to download this app by my HR advocate to help with a bill in a pinch. Literally solved my problem in a literal 60 second minute. Amazing, seamless. Thanks for taking the time to make sure your app runs smooth and there’s no weird glitches or bugs that cause delays. I didn’t know how or if this would work but I’m blown away by the ease. 10 out of 10, def gonna recommend.
Hey everything works well. What would make the experience even better is if Wallet and Pro Classic could sync up to convert the amount taken out early into hrs and deduct it from the hrs worked portion in Pro Classic. That way it’s easier to calculate what we should actually expect when the paycheck comes in rather than trying to remember how much we took out.
In theory it sounds great and at times it is. However, my earnings are hardly ever update within the 24 hour time frame. It’s annoying to always have to reach out and wait for the technical department to fix the issue. Today the chat advisor told me my earnings don’t update within 24 hours because he and I are in different time zones after he told me they update within 24 hours of me clocking out. It would be wonderful to get factual helpful information in a timely manner instead of what I’m getting.
I’m going on a trip this weekend and to have access to my funds earlier than anticipated has made me not only enjoy where I work, but want to actually work more so my paycheck is bigger 😂😂. I’d definitely recommend this app to businesses or anyone who wants access to their pay early!
The app does not update like it should. Therefore you cannot really access your pay in advance because it’s showing you didn’t actually work when you did. When you reach out to chat your message is never responded to. You have to call a live person. It really is a terrible app. Employees get excited that they have access to a pay app and then it doesn’t work properly. I’ve had Daily Pay at another employee and it immediately updated as soon as you clocked out and you had access to your funds if need be. Much better app.
My employer started using this app and I downloaded it, I transferred money and it never arrived. Everyone I spoke to couldn’t help or would t . The emails were ridiculous as they come from many different people ! I still haven’t got my money and I provided bank statements to show the money was never sent but they sure took it out of my check when payroll came around ! It’s been 2 weeks no resolution ! Payactiv powers this app and OnShift which my other job uses and have never had an issue ! Oh good luck on speaking to a superior there isn’t one !
This has been a wonderful app to use tied with my payroll. Getting an advance on your next paycheck doesn’t get easier than through UKG. Instant transfers to your account and for a much smaller fee than you see with a lot of other apps like this.
Since I signed up it’s been nothing but a headache, immediately can’t access my account because it’s stuck at the “State of residence” screen like I’m just signing up for it, despite the fact that my account and employer are already set up. Support is no help, I was told last week it would be resolved in 48 hours. Well, a week later and it’s still not fixed and they won’t return my emails. Do yourself a favor, and simply struggle until payday this whole app is a joke and I regret signing up
Very clunky is not user friendly Simply saving options not available or at least after the 10 phone calls to your customer service line they could not answer questions they could not tell how to use this app they could not tell me this was the correct app for what I was trying todo They could not assist me on how to have access to my money using there app and creat a rainy day fund with the amount that I would like to put in when I wanted to put it in
I don’t normally write reviews. But it’s such a downer when you’re using this wallet as a benefit and the app, or business, or the team is dysfunctional. They say it takes 24hrs to update earnings. Yet there’s a lapse, without any updates, which takes days. I don’t think it’s fair to offer a dysfunctional service. You’re getting people’s hopes up and creating an exciting offer of benefits for hard hours worked (healthcare), and letting us down.
Tried to get a debit card and it says can’t verify with the information I gave. Customer service can’t help and don’t have any resolution to help fix my problem. But yet it tells me to call in or chat to get assistance this app is a joke.
Only thing…. My actual card don’t work and none of the reps could help me. So instead of using my card for purchases, I have to transfer money to another card for a fee. Other than that, accessing money from my pay a week early is awesome.
Norman Brown was absolutely phenomenal with his customer service. He was able to get a problem that I’ve been having with the app resolved in less than four minutes. Thanks again.
UKG updated the app and now I cannot access my savings money. I tried to contact costumer service and was fold they cannot do anything about it and asked me to send an email which I did and up to now, for almost a month I see my savings money with zero balance in the app and no one seems to know what’s going on and where my money went. There is a scam going on and I want to warn everyone not to deposit your money in UKG. So annoying and frustrating.
This is nice to have the option of having a portion of your pay ahead of payday to take care of pressing items, without the fees of doing a payday loan. I’m glad our organization has given employees this option.
There is not access to on demand wages, that’s a lie
This company needs to be sued for false advertising. They claim to allow you access to your earned wages yet that is not true. You can only access wages 2 of the 4 weeks of the month because on the 2nd week of your pay period they won’t allow it and say they haven’t been paid yet. It’s a super unprofessional way to do this type of business and they need to just delete the app. Awful compared to all others.
I just need 100 before my next pay day simple and quick. Had access to alot more from my previous work days but a great way to avoid those high interest payday loans
When I was able to log in which was months ago the features such as access earned wages didn't work, like screen wouldn't even load. Now I can't even log in changed my password 20 times even though I knew I was entering it correctly. Still getting an error message saying make sure you entered the correct info and it has been MONTHS. No updates to the app nothing and judging by the reviews customer service doesn't care. 🚮
So far I absolutely love this app! It’s very convenient especially when you need emergency cash only thing I don’t like about it is the debit card doesn’t act right on my mobile wallet for some reason
Got the card it worked once, ever since then it’s never worked again for over three weeks. I have messaged them and called them with no response. The three times I spoke with someone I was told it would be fixed in 24 hours. No follow up never fixed trying to get the account closed now. Don’t waste your time it doesn’t work nor do you get your money. It’s honestly more of a headache and anything else.
If you’re hoping to use it to get your funds early you will be disappointed. Spoke to many agents trying to get assistance with my issue. No one could help me connect the account to my company so that way I could use the funds available. Their idea of troubleshooting was to reset my password over and over which did nothing. I chose to delete my account with them, which will take days for them to do, very disappointing.
I’ve used payactiv for a few employers & NEVER have I felt so played ! You work , clock in on UKG & for some STRANGE reason the advancements are never properly updated & they blame the employer instead of actually looking into the issue . It’s very inconvenient & they honestly do not care to fix it as MANY others have had the same issue for YEARS ! I’ve gotten my lawyer as well as my district manager involved because I honestly think they are stealing some how some way .
I've been using this for years now it is such a blessing to have especially in an emergency situation. They barely charge you anything and the money gets deposited within seconds.
The app works, but barely. Forgot password? Good luck, you’ll look at a load screen for an eternity. The app crashes when adding cards through a certain a screen, but you can eventually get a work around to work. This app could be greatly improved with some bug fixes. Until then, 3/5 at best.
I have had an issue for weeks now where I cannot access my pay. I talked to my work and they told me it was the app. I was injured at work so I didn’t receive my regular pay check but after my pay checks resumed and I recovered the app never continued to display my balance and hasn’t worked since. I have contacted their customer service over half a dozen times and no one has helped me fix the issue.
I cannot give a worst review for an app! I’ve tried countless times to contact someone for help and have been getting case numbers with promise’s for resolutions in 24/48 hours and nothing. Sent emails no responses…no one seems to want to help on this app. Come on people! Be professional and get on it! At least respond to the online chat, at least respond to emails! At least get back to your cases that were opened. Anything!?
I used two different cards, my discover card wouldn’t link at all for some reason but customer service telling me that they do accept discover debit then I used my Walmart money card and it linked, however when it came down to accessing my money early, it stated that my card wasn’t valid!!! Sooo frustrating! How it’s not valid but you linked the card! This app needs a lot of improvement!
If you lock your card and the app messes us your SCREWED! I’ve called,left voicemails,emails,the chats and NOTHING!! Finally they answered and at first it was 24 hours then it was 48 hours now they are saying days! So much for using your paycheck early cause I will be paid before it’s unlocked and still have to fight to get my money off my card!! Don’t lock your card better yet don’t use this service
These people have locked my savings through their app for 2 weeks now . No one can tell me why I can’t access my money but they continue to take it out of my primary account and put it In a savings account that I have no access to I’ve called dozens of times with no one having any clue of why they are basically stealing my money . It’s illegal unfair and just plain wrong .
The app is very user-friendly and having access to your pay as you earn it is so uplifting. You can meet unexpected needs and be in charge of your earnings.
They are quick and allow up to 50% of your earned wages however, they don’t answer the phone, they can’t adjust and add more in case of emergency and they charge $3 a deposit so be careful and safe so you won’t end up salty
The hours doesn’t update correctly, one day I made $192 and it said I only had $5 available then it updates like 7 hours later and gave me another $35 smh…. And no I was not at my max. Please do not rely on this app, you will be let down when you need it the most. I was in a bind so I didn’t have a choice but this app was just awful and was mostly incorrect.
Yes being able to access my paycheck early is amazing but recently I needed to access some money and it said “system unable to retrieve funds”. So I tried calling and chatting with customer service and not once was I able to get through or talk to a representative at all. Something they need to work on.
Count on UKG Wallet™ being there for you to give you access to your earned wages before payday. Pay bills, stay ahead of fees, and handle the unexpected — with the greatest of digital ease. Powered by Payactiv, Wallet gives you the foundation to keep your finances on track and the tools you need to stay financially fit on your life-work journey. With Wallet, you’ll get: Faster access to your money • Up to 2 days early deposit of your paycheck2 • Up to 4 days early deposit of government payments2 • Immediate access to wages earned today3 Easy, free, instant mobile payments • Receive and send funds to other members • Send funds by phone number • Money is available immediately SmartSpend and SmartSave to stay on track with your goals • Always know what’s safe to spend • Track your spending habits at a glance • Low balance alerts • Auto transfer from earned wages3 Banking without the hidden fees • No minimum balance requirements • No overdrafts • No monthly or inactivity fees • Surcharge-free withdrawals at 37,000+ MoneyPass® ATMs • Free integrated bill pay • Cash withdrawal at tellers in participating banks Convenience and security you can count on • Use the card with Apple Wallet • Touchless payments at stores • FDIC insured • Protected by Visa’s Zero Liability protection • Lock or replace lost or stolen cards • 24/7/365 support in English and Spanish Please note, UKG Wallet is only available to authorized customers of UKG. ----- 1The Wallet Visa® Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from/by Visa U.S.A., Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. You should consult your Cardholder Agreement and the fee schedule at payactiv.com/card411. If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free 24/7/365 at 1 (877) 747-5862. 2 Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. Beginning with your second direct deposit of at least $5 from the same source, the Central Bank of Kansas City (CBKC) will post the funds to your Wallet Visa Prepaid Card when we receive it, rather than on the effective date. This may result in your having access to the funds sooner. The date CBKC receives your direct deposit and the effective date are controlled by the originator. 3 Earned Wage Access requires employer participation.
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