Verizon Call Filter

Utilities
Rating
4.5 (80.8K)
Size
86.2 MB
Age rating
4+
Current version
16.2
Price
Free
Seller
Verizon Wireless
Last update
3 months ago
Version OS
13.3 or later
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User Reviews for Verizon Call Filter

4.51 out of 5
80.8K Ratings
4 months ago, OngweL
Free Version Works Great
I am a longtime Verizon customer and I was enrolled in the free version when they set this feature up. I really appreciate a way to filter the calls as they had been quite annoying. I’ve had the free Verizon Filter app since inception and it works great. I have not tried the plus but for this Free version, I have been pleased with the basic functionality over the years. It allows you to set up the risk level of calls and it definitely filters them showing they are potentially spam. You can definitely see the caller ID as the call is coming through and it allows the caller to leave a voicemail mail even though the call is filtered. You can unblock the number if it is not spam or leave it blocked. Personally, I’ve been pleased with the free version. I’m sure the Plus does even more but for basic functionality - this works great and they have kept improving.
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5 years ago, AMidnightSoul
Randomly starts blocking all calls!
The app quit working and started blocking all calls. There’s no way to see this is happening because it doesn’t tell you when it’s blocked calls and the calls don’t show up in recent cal history. I only figured it out after someone called my home phone to ask why I didn’t answer my iPhone. At that point, after troubleshooting, I realized I wasn’t receiving any calls at all on my iPhone, but to the person calling, it rings like normal and then goes to voicemail. In troubleshooting that issue, I tried to turn off spam filtering and it wouldn’t turn off. That allowed me to realize it’s probably what was causing the issue so I uninstalled it and bingo. I started receiving calls again. I reinstalled it a few days later and it worked for about a week before it started blocking all calls again! I’ve uninstalled it for good now. In addition, you can’t block #’s with the app. Verizon requires you to pay a monthly fee to block more than a small amount of #’s (I think it’s 10). It’s unethical to charge consumers to stop unwanted calls because it shows you have no incentive to help fix the issue of spam calls since you’re using them to make money. How long before Verizon starts helping spammers so the problem becomes some bad all Verizon customers are forced to sign up for their blocking service?
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3 years ago, Ads block message
Useless!
An update! This app, after missing most spam/telemarketers/robocalls, for a year of “use” finally started blocking calls! Yes, it blocked calls, in fact, it BLOCKED ALL CALLS, including my friends and even my sister! I started getting texts asking me what was wrong with my phone, did I know it was saying I wasn’t available or some such nonsense... Finally logged onto Verizon acct, checked the Call Filter report, sure enough, it listed several recent calls which it had faithfully blocked: calls from friends and family, and there was no option to unblock them either! So I went back to my phone settings and unchecked the option for blocking calls via call filter, and also deleted the app. Really, Verizon, is this the best you can do? Every morning I get at least one unknown call, a number I don’t know, always around 9:00 to 9:30, they never leave a message and good old “reliable” call filter NEVER blocks them! So I launch call filter, the stupid thing says it’s checking my subscription—WTF? Too bad it doesn’t devote more energy to ACTUALLY WORKING! Then I add the annoying number into the CF “personal” block list, what for, I don’t know. This app is a waste of time! Verizon obviously doesn’t have a clue as to whether a call is reliable or whether it’s spam!
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1 year ago, plasmatron
Nearly worthless
The app no longer shows a log of recent calls, even after uninstalling/reinstalling, hard reboot of iPhone, etc. The log is visible when logging into Verizon’s website, however. Meanwhile, Call Filter doesn’t let you block voice mail from specific numbers, like harassment calls from an ex. Those calls still go to voicemail. Only numbers previously identified by Verizon as spam can have voice mail blocked. Doesn’t matter if you have the free Call Filter or the $3.99 per month Call Filter Plus. Verizon support has no suggestion for a fix and just suggests permanently uninstalling the app. Which is fine. It appears to do very little beyond the standard iOS blocking function. Don’t be fooled by Verizon’s quick responses to reviews. It’s all a show. The company arguably has the best network but the worst customer service. When working this issue, their support person was immediately baffled. The solution offered: They could help me uninstall the app and cancel the monthly $3.99 charge. No offer to get with a developer of the app to see why it’s failing, no answer on how the app’s call log is supposed to work. This is SOP for Verizon. For years, every interaction (no exaggeration) with Verizon customer service has been riddled with baffling incompetence.
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4 years ago, spclark123
My Experience
I downloaded the Call Filter app and used the free plan it provides but Verizon can choose to automatically sign you up for the Plus version and charge you $2.99 a month. I didn’t realize this until I noticed my bill was getting a few dollars higher and higher each month and I hadn’t ordered or purchased anything so I done some digging on My Verizon App and I found what the charges were and that Verizon could enroll you in it themselves without even verifying or confirming it with you before hand and was VERY upset!! I then figured out how to take off the Call Filter Plus from my bill and did so but more then likely will not get my 2.99 back for each month they charged without my permission, unfortunately. And it being Easter Sunday, plus with Covid-19 accommodations I can not get in touch with anyone from Verizon about getting a refund if possible until 7am tomorrow morning Monday, April 12th 2020. So my advice would be to not download this app at all unless you want the “Plus” Version because they will automatically sign you up for it anyways and you won’t know until you realize you bill is increasing monthly without any changes you have made yourself.
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9 months ago, Minnie Bell
This never gives you the name of spam callers.
I hate that never provides who calling with the name or sometimes location I was told I’d have a 30 day free trial for this update of call filter. It’s 3.99 after the fact when I got my first bill, I was billed a total of nine dollars and some change which means I never got the free trial and I feel that this should be a free program. You should never have to pay for spam protection from a company that you are using their service. You shouldn’t have to pay extra to be able to block these calls automatically and whatever other features it has that you have to pay, for it should all be free for this particular thing due to the fact that we get so many spam calls throughout our entire world. I could see if you were playing games or other items that would need to be purchased but to have Spam Block call have to purchase it to get a higher process of the Spam Block I disagree I stopped it. I took it off my phone because they overcharged me and I never according to what I’m looking at on my bill so goodbye to this program it’s not good at all
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1 week ago, Pixel 196,5
It’s certainly better than nothing
I just use the free version and have it set to the most permissive setting — it only automatically blocks definite spam and allows other calls, but tells you which ones are likely scams. True, it gives no info other than that, but at least if I’m trying to decide if it’s worth picking up or not, I’ve got a hint. One thing to be aware of is that it will mark some calls from doctors or anyone at medical facilities (and some veterinarians, I see in comments) or other healthcare-related companies as possible spam. If you get a lot of calls from doctors or related to healthcare, leave this on the most permissive setting so the call will go through, even though marked as possible spam. I’ve *never* had a doctor’s call or similar get blocked automatically, but if I had a stricter setting, they would have been blocked. I communicate with doctors often enough that if I’m expecting an important call related to medical stuff I pick up calls marked as possible spam. If not expecting one, I may let it go to my voicemail, but that’s fine with me since likely not urgent in any case.
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3 years ago, Vzw customer
Reduce the number of steps to report spam
The current path on iPhone> 1) Spam Number > 2) click on the “i” circle icon > 3) Share Contact > 4) Search Caller Filter > 5) “...” Click on the 3 dots > 6) Mark as Spam > 7) Select Label > 8) Select Robo Caller > 9) Select “Add” to mark as Spam > 10) Click “OK”to confirm that the Spam Number has added to the spam list 11) Select Report Caller > 12) Select a category > 13) Select “Scammer” from the drop down menu > 14) Select “Report” in the top right hand corner to Report number > 15) Select “OK” to confirm report of number > 16) Select “Block caller” > 17) Select a Label > 18) Select “Robo Caller” from drop down menu > 19) Select “Block” in top right hand corner to Block a number > 20) Select “OK” to confirm that the number has been added to my block list It takes TWENTY STEPS to confirm ONE NUMBER that is a Robo Caller to report as spam, add to spam and block list! That is only one number of twenty robocalls that I receive daily so is the app really that efficient at call filtering and reporting these robocalls? @ $2.99 a month the app and customers paying a premium for this service deserve an easier way to deal with robocalls and this needs a major upgrade
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5 years ago, NaniC1211
Can’t see who’s auto blocked!
I was paying for the premium call filter and it was working just fine. I did get a few calls slip through but that is to be expected with spoof callers as well as I found it annoying that they could still leave voicemails but overall I was happy. That was until today. We just recently experienced an earthquake and I tried to call my sister and boyfriend and I got a Verizon error message. I was confused and thought maybe something happened and my bill didn’t get paid so I check, nope, I was fine. I tried calling my mom and dad and that worked which was even more confusing. Finally after troubleshooting I went to the app and removed the blocking feature and I was able to make a call. The annoying thing about is I let the app auto block for me so nothing showed up on my block list but when I turned off I could call. So annoying! The app should have shown me what numbers were being auto blocked so if there was a mistake I could fix it but it didn’t. I don’t know if it’s because I’m an iPhone user or what but that was annoying and alarming considering what just happened.
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5 years ago, DarkKnightKirim
All calls in or out blocked
I started receiving calls from my own phone number (spoofing) so I called Verizon and they suggested call filter turned on on their end which was free then also suggested I get the app for additional features. So I did both. App installed and I set it up and subscribed for an additional 2.99 a month. Everything worked fine until about an hour ago. All of a sudden I couldn’t make calls or receive calls. I’d get dead air then call failed error or I would get all circuits are busy now message. On incoming calls I couldn’t hear anything and the caller obviously couldn’t hear me. First I reset all settings. Then restarted phone. Nothing. Next I chatted with tec support via the Verizon app. Ran test on my line said it was fine. So next I went into my Verizon app and canceled the call filter app subscription. Then went into settings/phone and turned off call filter. Uninstalled app, then ran magic cleaner. Went in and reset settings. Rebooted phone. Still nothing. Around 15 to 20 minutes later i received a phone call then checked if I could also make calls again. It worked. Sorry Verizon I love you but won’t be installing or using your call filter app again.
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5 years ago, Meeseeks240
App works as it should.
I see a lot of really bad reviews. A lot. And they are all coming from pretentious individuals who believe everything should be handed to them. So let’s settle this. Your number is public information. It can be found easily. Spam calls, robo-calls, whatever you want to label it, are not very different from spam emails. You’re going to get them. This app will help keep the amount of those calls from coming through, but it doesn’t stop them all. It can’t, realistically. I’ve been issuing since day one, and as time goes on, I get less and less spam calls. If you’re using this app, do your part and report those spam numbers as they come it. That’s how the database is built. By the consumer. Is that too much work for you? Then drop your service with Verizon, toss you phone in the trash, and start using smoke signals. Because that is the ONLY way you can stop all the spam calls.
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3 years ago, PhillyDude01
Both versions practically useless
I’ve tried the free and paid versions of this app. The free version is completely useless unless you like being told you need to subscribe whenever you click even the most innocuous looking “features”. Even number blocking, which is already integrated natively into the phone, requires a monthly subscription. Seriously Verizon? So I guess that makes the free version even LESS than useless because it actually doesn’t even perform basic features already on the phone unless you pay extra. As for the paid app, it too is practically worthless. Sure, ponying up the three bucks a month unlocks all the eye candy but that’s literally all it is; eye candy. It doesn’t do squat to stop annoying spoofed calls and robocalls. After upgrading to the paid version, the number of spam calls I received actually skyrocketed. But hey, at least I have a nice pretty new log of all the calls it allowed through. Honestly, if phone companies spent as much time sincerely developing ways to actually HELP their customers rather than thinking up new ways to fleece us for more money for features that should be free, half these problems wouldn’t exist.
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5 years ago, Johnking34567
Not sure it does anything
Update #2: It would be really nice to have Verizon address directly the question of why so many calls are labeled robocall, potential spam call, etc. but they still ring through? This has been asked in numerous reviews and Verizon still has never given an answer that I’ve seen other than some generic nonsense. Update: After using this for several months, I’ve probably only seen maybe two calls blocked. Since virtually all spam calls nowadays appear to be spoofed, I don’t think reporting a number really does anything. Sometimes the scammers even seem to be spoofing legitimate numbers. Until Verizon has a way to deal with spoofed numbers, I don’t really see a way to effectively block spam calls. I’m not sure this app does anything. I can’t say I’ve seen anything blocked. It has identified some calls as “potential spam.” However, even though I have the app set to block all spam, including potential spam, these calls still merrily come through and are not sent to VM. Verizon has such a good network. It’s kind of embarrassing they don’t have a more effective call blocker app. I won’t even talk about Verizon charging $3 per month for this app.
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5 years ago, Janos C
Doesn’t block any spam calls even when set to
Unfortunately this app / service doesn’t seem to work at all. About the only thing it does is at least identify calls that may be spam calls (comes up as “potential spam”) but doesn’t block those call even though it’s set to block all spam calls, even the potential spam calls are set to be blocked in the app settings. There have also been several times when the same number has called multiple times (was clearly a robo caller) I marked it as a spam call in the app, and calls from the same number still got through. In addition... Calls from numbers that are clearly spoofed numbers also get through. It’s disappointing because when I was with T-Mobile, I had their anti-spam app / service and it was much better and was a lot more effective. It did a lot better at identifying (and blocking) most spam calls and spoofed numbers. I’m going to delete this app off my phone and unsubscribe from the call filter service. Even with the paid version of the app, I still get at least 5 calls a day that are identified as spam calls, in addition to other calls from spoofed numbers.
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4 months ago, Lisa4013
Useless
It allows spam calls to come through and just marks them as spam. Verizon then wants money so that I can list off all of the spoofed the numbers that call despite these VoIP calls autogenerate a different number every time. Verizon is the most expensive mobile carrier in the US, and then wants to charge money for an app that is useless to begin with? If Verizon has the ability to identify and block probable spam calls, which they do why should we pay more money for them to not even block the ones that are probable spam. I am sure senior citizens are being scammed and are victims of identity theft due to these calls not being blocked. What kind of company allows criminals to steal from their customers when they have the ability to prevent it? Not a good one. Update, well they updated the app. It still lets loads of spam calls through (more than it blocks). It also blocked calls coming from a doctor’s landline as “VoIP, and this is an office at a major university hospital. Without notification when it happened. They still want us to pay for the “better” service with this?
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3 years ago, pitdoug1998
Useless now.
Face it. The thieves and swindlers have outsmarted Verizon. Sometimes I get a 10-20 calls a day, no name, just American based #s, usually local. When you call back you get a non working number or a hang up. When I filter calls that show 'unidentifiable caller', or whatever, I miss calls from new clients that I haven't made a contact out of yet. Frankly, we're done with Verizon. They're are so many USA companies that provide the same service for MUCH less, and they're more responsive to their CUSTOMERS. I LOATHE AT&T, but after we switched to Verizon the unwanted calls started IMMEDIATELY! They sold us out, period. And my word, the price has gone through the roof too. So to summarize. Over THREE THOUSAND, unwanted calls annually. And a USELESS app that doesn't deal with them. They're crazy expensive. They sell our information. And now it's been revealed they take some of our hard earned money and give it to the monsters at Planned Barrenhood. Which seems crazy from a business standpoint, leave the brutality aside. You can literally put a number, then a dollar amount, on the killing of future customers!
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5 years ago, boltg
STILL no eSIM support.
Although the most recent update (which I’m running) claims to fix this issue, the app still DOES NOT work if you use eSIM as your only line. I reserve my physical SIM slot for my secondary (foreign) line, which is necessary because my foreign carrier does not support eSIM, and also I prefer to keep that line “off” when I'm in the USA, which is generally not supposed to be an issue and is also the safest way to ensure you don’t get hit with roaming charges or unwanted call/texts from my foreign number. As I’ve discovered, the call filter app still won’t even activate if your VZN line isn’t on the physical SIM. As a work around ive been able to activate call filter if I turn on my physical sim line; again this is not my vzn line so I’m not sure why it makes a difference, but at least it provides a workaround until the problem is truly fixed.
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1 year ago, Cookingfeverfraud
App says this number hasn’t contacted you recently when you try to report it as spam
This app is useless. I am so frustrated. Some days I can get over a dozen spam calls a day and when I report it as spam on call filter, the app says this number hasn’t contacted you recently. Really, they JUST CALLED. How can I click on the number, click on report to go to app then it says this number hasn’t contacted you recently. So how much are these scammers paying Verizon to make sure these numbers aren’t reported as scams. I am so angry! I have been a Verizon customer for almost two decades but this makes no never mind to Verizon to assist their most loyal customers. In addition, most other calls are reported as VOIP networks like Commio, IP Horizons and other VOIP providers. Does Verizon try to block these pesky VOIP vultures. H E Double hockey sticks NO!! So how much are these VOIP providers paying Verizon to let these scam artists continue to harass their customers? I am so over Verizon. As soon as my contract is up, I will research and find a cell phone provider that cares about their loyal customers. This app is useless and so is Verizon!
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3 years ago, Proteus846
Doesn’t Know I Have Verizon?
I have a screenshot now of the screen that greets me in this app saying, “You’re not connected to the Verizon network. You must be a Verizon Wireless customer to use Call Filter” with the word “Verizon” clearly visible as the cellular network I’m connected to on my phone’s statusbar. Clicking “Join us today” takes me to a webpage where I enter my number and encounter the error “You’re already a Verizon customer”. In other words… this app has no idea what it’s doing, and my subscription to Verizon’s call filter service is absolutely worthless as a result. Nice work. My guess is that this app can’t identify a Verizon eSIM, and can tell that I don’t have a physical Verizon SIM in my phone. Every iPhone released in the last two years has had eSIM capabilities, and Verizon supports eSIM… so if this is the problem, they need to fix this. It’s long overdue at this point. Considering that there’s a paid tier of this service, and both the free and paid tiers require this app to work… this is inexcusable. Good luck selling an app that doesn’t work, Verizon. You’d think this was AT&T by the way this [doesn’t] work.
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6 years ago, EDS Group
Frustrating setup, but works great!
It took me over a week to fully set up this app so that it integrates with my iPhone. I’m not sure why I didn’t give up. But I’m glad I didn’t; one set up properly, this app works great. I was already paying for the advanced collar ID service, but all that did was improve the information that was Displayed with each car. This app actually stops the calls sending them to voicemail instead of annoying me all day long. It’s not perfect; but it is a significant improvement over life without it. If you do purchase this app, take the time to read the instructions, the Q&A and the tutorial. Be sure to note the statement that it takes up to a minute for the feature to be added to the Apple Phone app. For me it actually took many tries over several days before the feature actually showed up in the settings for the Phone app and I was able to enable the call suppression feature.
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5 years ago, cheme75
Barely useful
Very disappointed in the poor performance of the free app. Been using the FREE YouMail that is still catching far more than this app. Basically too many slip through that ultimately end up going to YouMail. Also saw they put out an update which never showed up in my App Store updates listing. Just happened to manually find it by accident. For a company as big as Verizon that generally charges the most for mobile service, it extremely disappointing to find them nickel and diming their customers in order to get premium call blocking which in all likelihood is less effective than free third party solutions. Anyone reading this, YouMail is free - ya, they say their service is providing the voice mail service on legit calls as a bit of advertising and there are small ads at the bottom of the app, but it works well, allows for custom VM announcements, sends push notifications and/or emails, transcribes VM in the app, etc. The free features are enough for most people. Paid services focus more on business features. Verizon could learn something from YouMail. Meanwhile I can do without the vzw call filter.
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5 years ago, ricklu888
Not effective
Ok, this app is getting a lot of bad reviews for the wrong reasons. This is a Verizon app and is for Verizon users. You have to setup in your Verizon account prior to installing the app or it won’t install properly. The basic app is free, while the app with extra features has a monthly payment. Now, having cleared the air on that, why am I giving 1 star. The app is totally ineffective at stopping the most common type of spam call which is the spoofing of real numbers. I installed when the app first came out. I get about 10 spam calls per day. During the time I have had the app installed, I have received only one spam notification while all of the other spam calls have gone through thus stopping about 1%. I have the filter set at the highest setting for stopping spam. I will keep the free version installed for a few more weeks to see if the blocking abilities improve. If it worked I might be willing to upgrade to the premium version, but not at this point. If blocking does not improve, I will uninstall the free version. With current capabilities the app is not even worth being free.
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3 years ago, Mike 2123
BLOCKS LITTLE TO NOTHING
I would like to manually change my rating to 0 stars as it is warranted. I installed the Verizon Call Filter on April 24 on my iPhone 6S because I was receiving 3-5 spam calls per day. I had the Verizon rep assist me with making sure that all of the settings were maximized to filter out the most possible potential spam calls and the sensitivity level was set to the highest level possible. Well I would like to report that between April 24-May 27 I have had to manually block 42 incoming spam calls as opposed to the Verizon Call Filter blocking a grand total of 3. Yes that’s right a measly 3 blocked calls is the best that this inept, shoddy useless service could produce and to add insult to injury they have the temerity to charge $2.99/month for the service or should I say non service. Don’t waste your time or money on this totally useless service. It doesn’t work!
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5 years ago, F!XM33
Getting Better Over Time ... with all our input and help...
IMHO ... I think this is the possible beginning of a change in the SPAM War... Please know that if you block a Verizon call on an IOS iPhone - those blocked numbers will not ring through - but still will go to voice mail - where they can leave a voicemail AND if they do those Blocked Number Voicemails WILL NOT ALSO SHOW UP ON YOUR IPHONE’s Visual VoiceMail on your phone!!! To use Verizon’s SPAM Filter EFFECTIVELY esp with iPhone (not sure if it’s the same for Androids) UNBLOCK ALL NUMBER’s on your iPhone! ... and let the call Filter Do It’s Job. The more of us who use it the smarter it becomes... More and more often - on calls that the Filter knows actually to be SPAM - the Filter is self-blocking those out - they never ring through - but you still get a memo of what number and when that number’s call was blocked. Hopefully in the future, as the Filter sees more and more quick hang ups from all of us... the system will backtrack the VOIP data to its originator and start monitoring z AZ and slamming shut each of the numbers it’s temporarily using to SPAM us. If say even 20% of all of Verizon accounts have this in app’s feedback to our responses to calls ... it should put a major dent in yet a larger number of the SPAM we’re all receiving.
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2 years ago, ShadowfiresJoey
The app is a scam - updated review
UPDATE TO MY ORIGINAL REVIEW: The developers contacted me and clearly didn’t bother to read my review. They asked me to send them my contact info so we can check I’ve set up the app correctly. There’s nothing to set up, and my complaints had nothing to do with the app working incorrectly. My complaint was that I will not pay for any features on an app that’s supposed to be included in my monthly cell plan. The developer response only further shows how out of touch Verizon has become with its customers. Definitely switching carriers! ORIGINAL REVIEW: To get anything useful with the app, you have to pay. Very misleading for Verizon to say this is included with my already very expensive cell phone plan but then charge you for any of the features that actually make the app worthwhile. I’ve been with Verizon for over 20 years, but they just want to nickel and dime for features that should already be included. I’m so over it. I can’t wait to pay off my call phone and switch to a different carrier this year.
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4 years ago, YuriNikko
Works well for what I wanted
I’m not sure about others but I rarely use my phone to actually make calls and when I do it is from people I care about. When those calls are being outnumbered by scammers and spam then I feel something had to be done and thankfully Verizon offered this app. Yes, you can spend some money to get an upgraded version which I did because I was tired of getting illegitimate calls. I have it set to block everything identified as spam and I assume it allows people who are in my contacts because I have had not had any issues with receiving calls from any of them. Some simple things you need to know before you use this app: - You need to be a Verizon customer - You need to actively report spam calls as you receive them. They will still show up on your call list as a “missed call”. By sharing the caller with the call filter app you help build their database of spam. Bottomline: if you, like me, are tired of getting a call only to see it’s some unknown number then this app is worth a go. I opted for the paid version only because I wanted more options and services. Don’t expect the free version to be stellar.
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5 years ago, Trip jt
More calls since downloading ap.
I wish I could say this AP does all I expected from the description, but it sadly does not seem to work that way. I don’t see any decrease in calls! Rather since installing the ap I am averaging 6 calls or more a day where prior to using the filter they were sporadic and maybe 2 a day in cycles. Now it’s every day all day long. I still have to manually block the calls and there does not seem to be any more calls identified with who is calling. I’m spending more time manually blocking calls and researching where they are coming from. Plus since we added the AP we are getting text messages without identifying numbers. They are for a weight loss product in the header. There is a web address in the body of the text with a message saying Do you need to loose 52 lbs? And it is spelled loose not lose. Obviously a scam or some fraudulent situation. I have spent so much time filing complaints with the FTC since installing the AP and I paid the 2.99 for Premium. Now I just want it to stop even more! I’d give a zero star if possible!
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3 years ago, MommaJ1211
Horrible!
First of all Verizon Wireless shouldn’t charge us to block these type of calls, it’s something that they have control over and shouldn’t allow these type of calls to come into their customers!….However since they don’t, what else are we left to do but get the app and pay for the service. It worked seemly fine for a few weeks, if numbers came through I would go to the app and “block/report” them! There’s the option to allow certain numbers, and I have several numbers listed on that “allow” list. For some reasons it detects my grandma’s number as spam, so I had to put her on that “allow list”…however she would tell me that she tried calling me but yet I’d have NO missed calls!! Well, I just happen to be looking at my phone when she attempted to call and saw a quick flash up “call block”…and it showed her number!! This seems to be happen more frequently with other numbers, that are within the Verizon network as well! I pay for monthly service for our cell service (way too high) and now paying for this service for it only to block the people I need to talk with most!! And there’s NO way of knowing that anyone has been “blocked” unless you happen to be looking at phone! Verizon Wireless, do your part stop taking more money from your customers, fix the entire issue without charging us for this crappy service that doesn’t even work! Sincerely, a customer for 19yrs!!
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4 years ago, Juniorandres
does nothing
downloaded the app on my iphone 11 and paid for the monthly subscription and it was worst started getting texts all day at least five a day from people I didn’t even no and then started getting through the day like six calls from states I didn’t even no I downloaded it because I was just wanted to keep safe because I only used to get a spam call like once every three weeks but I notice that varizon is in back of all this they start sending you fake text and calls through every single day so you think it is working I unsubscribed and erased the app and haven’t received not even one fake text or any spam calls they do this so you can think it works and fall into paying for premium features really disappointed they offer you the free version and does nothing it could be months and no blocking but when you pay premium suddenly lots of fake text start coming in and calls they have control of this can’t believe this I’m allready paying so much for my phones and plan that’s incredible
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5 years ago, StangShifterGaskets
What a waste of time? Really Verizon?
With the number of spam robo-calls increasing every day on my iPhone, I read about Verizon’s Call Filter and hoped it would eliminate most of those annoying calls. (By the way, I had to get rid of our land line due to the deluge of robo-calls and spam calls.). I called Verizon and was assured the app worked well. I decided NOT to get the Premium version (thankfully) and gave it a shot. Well, a week later maybe 2 spam calls were flagged. The majority were let through as normal calls. Consumers deserve a solution that really works. I blame companies like Verizon, AT&T, Sprint for not being 100% proactively committed to eliminating this growing problem. Pretty aggravating when you can’t answer the phone because 80% of incoming calls are spam calls. Factor in the possibility that your cell number is also your business number and the problem is magnified. All that said, folks, trust me that this app is a complete waste as it doesn’t come near being a “call filter”. Shame on you Verizon!
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4 years ago, LivNLetLiv637
User Errors
Verizon doesn’t sign you up automatically without you doing anything. When you download the free call filter app you’re asked if you want to start a 30 day free trial of the “plus” version. If you aren’t paying attention and if you agree while clicking through then after 30 days the $2.99 will be charged to your account. To remove it simply log in to your account, go to “add on’s” and take it off. I love this app, I pay for the plus version and after setting it up for how I like to use it I really like how I can report those annoying calls I got everyday. After about a few weeks of using the app to report spam numbers it seems like I don’t get spam calls anymore. Thank you Verizon.
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5 years ago, Halmeowni
Spam = $$$ for Verizon
I agree with other reviewers who are concerned that Verizon has little incentive to stop the spam calls, because they are making money off the problem. I like Verizon, but I’m very concerned about these awful calls - my social security number “has been suspended” or I am in danger of being arrested because of some fraud in my name - these guys are frightening and the company that I have used - for more than a decade I think - ought to be doing something about it that isn’t a conflict of interest. The more spam calls you receive, the more likely you will be to pay them $3 or $8 per month to try & stop the calls. I pay an obscene amount of money as it is. People in other countries do not pay $100 per month for cell service, check it out. But I digress. Verizon, please address this issue in a way that doesn’t incentivize you to help the spammers. I am still your loyal customer because I feel that the other providers will have the same problematic issues and not as good a network as yours.
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5 years ago, Maddogs vol
Not working as advertised
I was trying to find a spot to write to you instead of writing it publicly, but since I can’t find a contact for this app specifically anywhere, here we go. If you are going to give the option of block ALL spam, than anything with spam in the name (Including potential spam) should be blocked. Right now I’m paying extra money every month to still be disturbed with spam call but at least get to know they may be spam. I don’t want to see them at all even if it means missing a call or two; they can leave a message! Please fix it or add another ultra layer that reads, “will absolutely block all calls with spam in the name. Are you really, really sure you want this?!?”, and I will gladly click YES I DO! Right now, this isn’t worth the extra I pay to Verizon to have the subscription, and I won’t keep it much longer if this continues. I don’t want to even see potential spam. Thank you for listening.
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5 years ago, Oliver Thomas
Well worth it
Yes, the service costs money, but it is well worth it. No one picks Verizon because they are the cheapest carrier, but you do mostly get what you pay for. Their customer service is second to none, and while they offer a free spam call notification service, this adds a lot more with filtering calls out entirely, and once set up correctly, an easy way to register (rare) uncaught spam and robot calls with the app using the “Share” function from the Phone app. All in all pretty seamless. Eventually Caller ID will hopefully implement security, spam call centers will become subject to fines and legal actions, and this will become a built in feature on all phones. For now, it’s well worth the $3 service fee per month in saved time.
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2 years ago, HLT022
Worst paid app does nothing clogs up VM
This app blocks incoming calls that are legitimate and calls that are spam are still coming through even though they are marked as potential spam and they fill up your voicemail. This app also does not allow you to Mark text messages and spam. It’s the dumbest app you can’t use it from your phone but have to manually go in and add the number as it won’t give you theNumber that just called so you can mark it as spam. And why is it that I can only block 10 numbers? This is a paid app. I would not recommend this app and I cannot believe that Verizon is not able to come up with a better user interface. I think I’m getting more spam calls now that I signed up for the paid version. Verizon will send you a generic message to see if it’s not working contact them but they know you can see the reviews that everyone is having the same issues. They won’t do anythingTo fix the app.
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5 years ago, Isaac Chi Town
Should Be Free
I pay you $350 dollars a month. Make It FREE. This is ridiculous. That you, Verizon, have the ability to monitor this, what I would consider to be an illegal marketing strategy, of telemarketers changing and hiding their numbers so that they can ignore the “Do Not Call” rules put forth by the FCC, who in all honesty, should be doing much, much, more than they currently are to stop this shady business practice. Why don’t you put your boy Thomas (or Richard as most of us know him) in a commercial with some nerds and a giant version sign behind him getting some ice cream and talking about how annoying spam calls are then roll out this feature as a FREE service to ALL Verizon users and then steal back some of your market share instead of gouging your CURRENT CUSTOMERS by luring them into a free trial of something that costs $50 Per Year / Per Line! That’s just simply not good business. I can’t wait until T-Mobile and Sprint steal more of your members by offering this on the house, then maybe you’ll do the right thing.
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1 year ago, TunaFish#5
Good. Certainly Better than Nothing
Predictably: Sometimes it IDs calls ads spam correctly, sometimes it doesn't ID spam calls (because a degree of learning needs to happen somehow to make an identification.) This is expected and fine. Good: You can report a call by swiping its record in the call history to reveal a button to do so. Peculiar: I just found my own number in the blocked calls list 👀 ! I removed it from the blocked list, so now my# is on my "allowed" list. That's fine, except the unpaid version only supports 5 "allowed" callers (numbers that bypass the filter regardless — good if your spouse works at a spam house, I guess) fortunately I don't get a lot of calls from strangers. If I did, I'd probably use this list more, and this would REALLY frustrate me.
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2 months ago, LuckyGirl*59
RE: Verizon Wireless Call Filter
First of all, I have always loved Verizon Wireless for their service and wide area of wireless coverage they provide. I don’t think anybody likes receiving Spam Calls, annoying text messages and harassing calls, right? Well, Verizon offers a free Call Filter Service that alerts you of any potential Spam calls. Potential spams can leave you a message which gives you time to determine if you recognize the call. I appreciate being able to report potential Spam or blocking annoying calls. This is a wonderful free feature for relief of mind … I would give Verizon a Star Rating of “10” instead of “5” if possible. Thank you Verizon Wireless!!
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3 years ago, Encrypted blood
Why must I pay for the service
My carrier is Verizon. I pay way to much for my phone plan, and would expect part of the contract would protect me from unsolicited phone calls. Verizon has a responsibility to their customers to protect them from criminals while using their services. So the fact that I have to pay an additional 2.99 a month for something that should already be included in my contract for free is ridiculous. It’s hilarious to me that one of the perks for the paid subscription is being allowed to report a spam caller. Why should that “privilege” be reserved only for premium members, if the information has the power to benefit the company itself? Why am I supposed to pay Verizon to give them valuable information? I switched from AT&T, which offered a free app that would often block 100+ calls per week for me. Verizon’s application expects you to pay for improved services that should already be incorporated in your contract to begin with.
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5 years ago, DevBlue
No way to unblock a number
For two weeks I’ve had someone calling that was went straight to voice mail. Every time I checked the call filter log to see if that number was in it and it didn’t appear to be there. I scrolled though the end list of numbers block an it wasn’t there. Today I figured out you could search and sure enough the number is blocked. Since the number is in their system as a global there is no option to unblock the number. I contacted support thinking I was missing something and I’m not. I tried turning off the blocking feature both in the app and under Apple settings. That didn’t stop it from blocking the number. I deleted the app. That didn’t stop the block. Turns out if you have it on your service plan it still is filtering calls. I basically have to stop blocking all SPAM numbers and blocked number to have one number to be able to call me. The ability to white list a number is critical!
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3 months ago, Born🏁Free
Call filter
Need more people in this space for the rest the year so that they have the opportunity of being able to work remotely with me for free in my area and not having any problems with the job I’m doing right now and I’m working with a company that I have been looking for in a few weeks that I’m looking for a place to live with me for my children 👧 to work with my daughter for a few years or two before she goes into the workforce I work in Baytown so I’m looking for someone that is interested and willing to help with that and also helping out with my kids and help out for a couple years in my family
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3 years ago, ℭ𝔓
It did work, for a bit
As with most, I’m sure, I was furious with all of the scam/spam calls to my phone. I found this app and decided to try it. I’m only using the free ‘option’, so keep that in mind. At first (for a couple of months) it was fantastic, as it seemed to catch almost all bull$h1t calls and prevent my phone from ringing. Apparently all good things must end. I haven’t seen a call get filtered to spam in at least a month, and it is back to 2+ garbage calls every day (up to 9 max so far) with no sign of slowing. Basically, this is useless now. Verizon needs to add an option to block/filter all VoIP calls, so these scammers who use it to send phony numbers as the source caller can just be shut down. Yes, that would hinder some legit calls, but I’m okay with that. Gimme the choice, at least. I’m about to change my number - and carrier - over this bombardment.
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5 years ago, CourtBella
People are so idiotic
I think this app is a great idea! I see a few reviews complaining that they want to cancel verizon because of spam calls as if any cellular provider has anything to do with robo calls. No matter what carrier it’s the phone number that is getting the spam calls not the service provider. I’m sure it takes some type of technology to provide this service hence why you may have to eventually pay for the app. At least verizon is trying to help with the problem instead of saying just ignore the calls like you’ve always done. Some people have businesses and can’t afford to just ignore every unknown phone calls. Don’t listen to some of the moronic reviews, if you want a piece of mind give the app a try or just deal with unwanted calls everyday.
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3 years ago, BuckeyeGirl23
Saves me SO many spam calls!!
I hesitated before opting for a call filter but I wish I had done it sooner!! Call Filter has not just saved me from answering robo calls, political calls, random surveys and who knows what else—-but most times I DON’T EVEN HEAR THE RING!! Can you imagine how peaceful your daily life can be without the almost constant interruptions by your phone ringing?!! Your wanted calls still come through. You won’t miss the call from that special person or the job you applied for—those ring through as usual. It’s the annoying spam calls that no one ever wants that Call Filter recognizes and prevents from getting through. No more interruptions at mealtime, or when you’re in the shower,…Call Filter is amazing!!
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4 years ago, inkstainedwretch ,retd.
And MORE Datatheft!
The REAL problem is the telcos refuse to create a system that checks for spoofing. This CAN easily be done - since EVERY phone call in the US and rest of the world is Voice Over Internet Provider these days, it is simple to check deep header info instantaneously and check to see if it matches the Caller ID, easily spoofed because it relies on early 1960s technology- a number played in after the first ring using Bell 103 (max 300 baud, or about a hundred thousandth of current speed. If Caller ID does not match call header, it could be automatically blocked. But Verizon and other telcos MAKE MONEY selling lines to obvious robo-callers - US lines abd the IP lines that connect them to “boiler rooms”, phone banks, in Mumbai. So robocalls are good for telcos, the more the better. Unfortunately, the Trump-appointed FCC board has no interest in stoping the 12+ robocalls- including those which are outright criminal (Social Security “agents” don’t call you-ever, nor does Apple). If you get the SSI fraud call, report it IMMEDIATELY with the callback number to SSI’s Inspector General. But don’t bother blocking phony numbers that show up at random other than “800 -Service”. Use this app and you’ll find: Emergency call from a phone on the road? BLOCKED. Really important calls? BLOCKED YOUR CALL LIST? In VERIZON’s hands. Sounds like a bad deal to me.
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5 years ago, Sld6364
It works, however...
...to be able to get all the bells and whistles you need to pay $2.99 per line, which for our family plan is $12. I put the paid version on to try it for the family and all the spam and robocalls stopped. The problem is, when I signed up, it said that if I chose to add it to the family plan, it would be $7.99 total. When I tried to add it through the chat, I was told it wasn’t available and would be $2.99 per line. I pay a bill of $350 per month for 4 of my family members to be on the family plan. I don’t want to add more. (Btw, I compared T-Mobile to everything we have, and the prices were virtually the same.) So I have changed Call Filter to the free version and we’ll see how well it works.
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3 years ago, Doc'sDad
To Report a Call takes two requests
When I have a new number to report, I must share the caller information once to Verizon Call Filter and wait while it looks to see if I have the paid coverage. After that determination is successful it leaves me with page with a “Report” in the upper left corner. If I click on “Report” it takes me to the Report page but looses the call information. I then have to cancel out and share the call information again to report the call. Not sure why it needs to check everyday for coverage when I pay my bill on auto pay for five lines each month in advance. And why should I have to share the phone call information twice. Rating will be a three until this gets fixed. Also, there needs to be two classes of calls that get either dropped or sent to voicemail. Class one is medium and high risk calls and all blocked numbers. Class two is low risk calls and unknown callers. I have to leave all as send to voice mail because I do not know all numbers my doctors might call from or I have a friend not in my directory. This would allow my to drop class ones and greatly reduce the useless voice mails.
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9 months ago, Professor Media
Crashed on open
Update: obviously the person responding to these complaints has been asked to copy/paste the same irrelevant response to everyone. No, no one's settings are incorrect. No one changed anything. It's hard ti screw then up! The app broke. The correct response from Verizon should be "We are working on this, thank you for your patience." And, they should be asking us to forward them the crash reports, which I can see in Settings. Any responsible, capable developer would know about these and ask for them. But this problem is so pervasive, they should be able to observe it on their own. The problem is probably only affecting apps that got upgraded to a new version, while Verizon is probably only testing clean installs. We don't want to do clean installs, because we don't want to lose our settings. This is so sad. If anyone has ever called Verizon to ask about the call filter app you know that no one there knows anything. The company is too big, and has totally fragmented, siloed departments. Original review: Have used this for years. You just broke it. It will not open - it just crashes. Like everyone here is saying. Don't ask me to email you anything. I suggest you just pick up a phone and watch it crash!
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4 years ago, Inanc E.
Don’t ever download this app
OMGGGG!!!!!!!!! I really can’t with this app. I downloaded it thinking Yayy it will help me Get rid of all the spam callers and etc. However, that wasn’t the case, it was blocking calls from people from contacts that I have frequent phone conversations with... people were telling me they can’t reach me... since I didn’t receive any calls I was so surprised to hear that they were calling me and automatically defaulted to VM... I had to troubleshoot this for a good second. I deleted the app after deactivating the service but Problem was still persisting even though I deactivated and deleted the app. I did an another research and found out that this is the sketchiest app ever because apparently they still have access to your phone after all that so you have to go in your iCloud storage management to stop them accessing my phone. So I did that. Now it is functioning perfectly.
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5 years ago, fraysldenhoven
Good idea, but ineffective. Verizon should do more!
I’ve had Verizon Call Filter for about one year. For me it’s not only in effective in reducing the number of bad calls I must see, but the reporting process is a waste of my time. Smart scammers/fraudsters use special software to display phone numbers that their computer selects at random for their calls. That means that it will do no good to report or block the number for most of these calls. Unless Verizon develops a capability to detect phony caller IDs, Call Filter will never work. To inhibit the less sophisticated scammers who use a non-random number over and over again, I’d recommend allowing the user to select a total and permanent block so that that number never shows up on missed calls or voicemail unless the user decides to do so. Call Filter is a noble idea, but it hasn’t reduced the burden of the calls for me. In fact, after going thru the reporting process for each call, I’ve spent more time than I spent with my old method: If I don’t know/recognize who the call is from, I don’t answer. If there is a voicemail (which there usually is not), I may decide to listen just in case. In my experience, legitimate callers usually leave a message. Bottom line: Verizon’s Call Filter is a waste of my money. I’ve decided to cancel and wait for a better remedy.
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