For the last few months I can never deposit my checks! If you try calling, no one answers. I was left waiting 30 minutes and then after 30 minutes it said another 30 minutes. I should just change banks at this point. I’ve been with this bank since it was Astoria. Astoria was the best. Sterling needs to care more about service to customers. This is a horrible app and horrible customer service. I also worry if I had a bank emergency, there is no help.
Locked out 3 days in a row/unknown security question
My account has been locked three days in a row. I called each day and the first two days Customer Service said I tried to open the App too many times and unlocked it without my changing my password. Today I asked for a text with a password reset link and got one, changed it, then was forced to get another verification text, then went through this same process on the App. It then asked me to answer a Security question I have never seen. I am increasingly worried that someone else is trying to access my account. I have been a customer for 35 years and learned along the way that the Developers actually read, respond and improve the App and online banking program, unlike Customer Service. I asked tonight to speak with a Supervisor and the Representative refused. FYI, I was locked out on an iPhone with a saved password which has been working with Face ID. Hence me being nervous about being locked out repeatedly. I noticed Face ID was disabled the first day and reset it only to be locked out again.
transaction SMS notifications do not work as they should. the old version of the app sent me the exact amount that was charged at the time, this app sends (or not) messages without details at some odd times, never at the time when I'm doing transactions. Previously, it was immediately clear whether the transaction passed or not, and now you have to log in to your account every time and check in case of doubt. sometimes it's not possible because there are people around. earlier, you could just glance at the phone discreetly and it was known. I'm talking about this because I had several situations where the card reader jammed, I got an SMS from the bank with the transaction passed, and the seller wanted to make the transaction again because he thought it had failed. Only after showing him the SMS did he believe that one transaction had taken place. Notifications can now only be set from a given amount up or down, and as I mentioned before, they do not show the exact sum and Real time. it's frustrating.
New app is a horrible my checking account was missing took 3 days to get it back .. was calm and patient because I get it new technology can have glitches……now my mom says my account is showing on her app. When she called they insisted it was hers and now a manager has to call her back… excuse me what? She is not a joint account holder we do not have the same address and it’s my name on my account along with my name being on many of the withdrawals …...thankfully it’s my own mother but what if it were a stranger or someone who takes advantage now I have to do fraud alerts and check to make sure my account isn’t magically drained because it is also under someone else name in addition to my moms and they have full access to my information ! I literally contemplating taking legal action this is insane! It’s is a huge violation problem I’m not one to call people out on error but this is a HUGE error I have never had a problem with this bank and have been with them my entire banking life and it’s sad to have to feel like I need to change everything now
First, this won’t download - I have to open it from the app store. Second, sometimes when I log in I get someone else’s list of accounts and balances (!!!!) Sometimes it insists my login info is invalid. Then It works (same saved info) the next time. Third, bill pay is soooo screwed up, with no notification to depositors of all the fun changes, and no actual help available (the same number for everything, no actual help, as they don’t know what you’re talking about half the time, and can’t change anything, and don’t get me started on offshoring help with banking issues…). Mobile can no longer do bill pay; in order to use the web site for bill pay you have to remove adblocking AND third party data sharing…this for financial info….and they wait a week before processing (printing and snail mailing checks that had been next day electronic)…..and there’s more. None of this has been fixed, and no, they can’t explain it or fix it in the branch either. I used to love Webster.
The app won’t let you change your password. You will be able to go through all the process to change password but then stuck at a blank page with nothing. If you closes the page and tries to log into the account with the new password it will tells you that it doesn’t work. And the best part is when you go back to reset your password with the exact same new password you have in mind, it will tell you to not to use the same password agin! WOW THAT’S FUN. what’s even better is that if you tries to use the webpage, it will leads you to an error page if you tried to reset the password. I have once and only once logged into the app about two weeks ago and I have already setup the faceID. All I wanted to do is to login to the app and check my balance and the app just bumped me out and ask for signing in and disabled faceID. HORRIBLE APP, the old one was even better than this. Oh and let me tell you what, the initial setup from two weeks ago took me one full hour.
Hi there, I have a very secure randomly-generated password for my account, however I’m not able to paste it from my password manager into this app’s login form. I believe this is actually a hindrance to my overall security because it pressures me to engage in less secure login mechanisms like Touch ID or the “Save ID” toggle (which I’d prefer was not switched on by default because i have to remember to switch it off every time I go to log in). The alternative is to write down my account password somewhere in cleartext so I can just take a look at that and type it in manually when I need to log in, which is both inconvenient and unsafe itself (and the high complexity of the password makes it very difficult to remember by design). Anyway, if it that pasting functionality was introduced I’d be very happy indeed, and 100% would change this to a 5 star review, because other than this I have no issues with the app and think it’s totally fine. Thanks
This “new” app is absolutely horrible. The old app let me set alerts where I could set a low threshold on my checking. I have not been able to do that on this app at all. Also, I used to receive an instantaneous email receipt of mobile deposits and also approvals when they went through. Now it’s a guessing game as to whether or not the check was accepted because nothing shows up in my checking account for days on the app. I have to obsessively check my account to make sure checks are clearing and I’m not bouncing anything. It’s become a game of shuffling money back and forth to savings so I don’t incur overdraft fees. Tonight, a paycheck I deposited bounced on the payers end so my account was a negative balance! Again, I was checking my account multiple times to makes sure a different mobile deposit was cleared and luckily caught it! What gives Webster? I’ve been a customer for many many years now. This is the worst banking app I’ve had from any bank yet!
If I could give 0 stars I would. The new app is terrible- difficult to navigate & every transaction is always “pending” or on “hold” for what reason exactly since more than sufficient funds are in my account? I never know what is going on with my accounts! I have been a Webster customer since it was First Federal Savings & have been a loyal customer for 50yrs. Now of course a new owner ruins an excellent bank just as all new owners seem to do with any acquisition! In addition to the app being horrendous to use, I’ve also been informed that new fees will be added to my accounts for the bank to have the privilege of using MY money!!! If fees are indeed added, that will be the last straw for me. I will take my money & business elsewhere! Please correct this horrible app, stop threatening to charge fees to customer accounts & bring our true Webster Bank back to it’s loyal customers. Perhaps Mr James Smith should return as CEO!!!
The old app was fine and the desktop works ok too, but this app is a dumpster fire. I have changed my password, deleted and re-downloaded the app, called tech support FIVE times, bough a new phone in case that was the issue and I still can’t log in. I sign in and then it asks for my daytime phone. When I put that in it saves and I’m asked to “continue” and then I am brought back to the login screen. Endlessly. It is not the wrong user name or password because I intentionally typoed and it gives an error. I had my brother download the app and the exact same thing happens to him. We absolutely can’t be the only ones having this problem. It’s really important because I am far from a Webster bank location so need the app to deposit checks. It’s been since August!
Why did Webster have to revamp the mobile app? First of all, it’s dark in black and white with no color. Everything listed in the list of the checking account had the name of the merchant. For pending transactions, unless you keep track of your transactions, you won’t know what is what. I had to change my password to something really long. I’m constantly having to sign back in. That’s very annoying when I have to do my bills and I’m looking here and there and I have to keep signing in. The Zelle feature isn’t working correctly and no one has been able to help me. I’m very frustrated and angry. I don’t like this mobile banking app at all. You can’t look up old statements or anything. Awful app.
Why in the world would you do this to your customers?!?! I can no longer see transactions until DAYS later! I can no longer get balance or transactions alerts! Oh and when you deposit a payroll check plan on waiting days for it to clear! Is this Webster or Sterling Bank, I’m unclear on what your business name is!! Your previous app let me access all the above immediately, why would you go backwards instead of forwards? I hope you are reading all these reviews and realize the loyal customer base you are about to lose! ALL my accounts will be going to another bank that knows how to treat their customers! And when you call customer service you can barely understand what they are saying!! Just WHY?!?!?
The mobile Webster application stopped working on my Apple IPad on Friday Aug 30, 2024. This application did work OK since this app was changed to the Webster/Sterling app without any problems until Aug. 30. Will load, will not open app and will only provide a Webster screen.. Have reloaded the app numerous times with the same result. Since I assume you did some work on your app 6 days ago, I assume this problem was caused by Webster. Again, this app used to work on this iPad. Now it does not. The same app works OK on my iPhone and on my PC with minor problems. All other apps on my IPad work with no problems. So what is the problem???
I’m not sure what was the reason for a whole new all instead of updating the current one we had. Not only did I have to download a new app, once I downloaded it i noticed one of my accounts wasn’t showing on the app or website. Of course I called and was on the phone for 1hour only to be disconnected with who ever was trying to help me. I repeated my self about a 100 times stating that both the app and the website are missing one of my accounts the person helping wasn’t useful and now have to waist more time going to the bank to fix the problem. By the way depositing checks on the new App unbelievably frustrating.
This merger and creation of a "new app" was the worst decision Webster could have made. The app is barely functional. It is slow, will not let most people into their accounts, shows false balances, is continuously glitching, etc.. The promise of new features was enticing but, most do not even work and all of the unnecessary buttons make the app confusing and hard to navigate. This merger and app alongside the way this entire situation has been handled is enough for me to consider leaving Webster altogether. If you're thinking about opening an account — DON'T. They have seriously gone downhill and are prioritizing money over their customers.
I have tried to get online for months. Call wait 30mins then nothing. Second time waited longer told it should work and had wrong version of app. Still couldn’t get online emailed support 6 months ago never got an email reply. Again today on a very long hold. Guess it’s time to go to another bank. Service at Webster is by far the worst I have experienced. Created login and all it says are credentials cannot be validated. The you call and get a different explanation each time. It should not be this hard or take so long to get a live person. How about no reply from previous email.
This app worked for a short time and then refused to let me log back in. I had problems over a year ago and had to uninstall and reinstall the app for it to work again. I also had to change my password in order to get back in. However, it no longer allows me to log in and instead tells me to call a phone number if the problem persists. How about fixing this garbage app??? Also, I find it mighty suspicious that it somehow has a rating of over 4 stars when it doesn't even work and so many people have complained about that. Paying for fake raving reviews, are we?
If I have to call to reset the password one more time!!!!
Garbage! Every few months the password resets on my phone and won’t take the login in from my fingerprint. Each time this happens and I don’t have access to all 3 security questions I have to call make a 10 minute call to reset it. This last time I called “Mike” took all my sensitive personal information then told me to reset my phone because the fix wouldn’t take until I did. Well I did and the app won’t let me reset the password. Im going to call again but as soon as my bills are cleared I’m changing banks. This is a huge waste of time.
UPDATE YOUR APP PLEASE - NOT UPDATED FOR NEWEST IOS-Can’t even log into it
I have been a Webster customer for many years. I can’t even log into this new app. It tells me it does not support rooted or jailbroken devices. Mine is neither. I have had my phone for a couple years and purchased new directly through my wireless carrier. I’ve never had any issues like this. I just want to be able to do my mobile banking. So frustrating! I’m coming back to update my review because upon further research it appears this is an issue with the app not being updated to support the newest IOS for iPhone. PLEASE UPDATE THE APP SO I CAN CONTINUE TO DO MY BANKING!
This is (currently) a horrible app. I expect improvements will come, but right now it’s worse than the old Webster app which wasn’t great, but at least similar to the website, so familiar. Update Nov 2023 - So then apparently improvements are not coming. App has actually changed for the worse. Today the quick balance feature says I need to call them for some reason or other. What a joke! Why they decided to replace a workable app with this abomination is a mystery. I guess I’ll just have to find a new bank with an app that that actually works.
I’ve never liked this bank since day one. Old app was fine. This new forces you to accept their terms in order to access your OWN money and account. No access if you decline… should’ve let people get around this at least during this new app launch. Now new fee’s on top regular services. My main issue is no balance change notifications (my own way of knowing my bills were actually deducted and it being my own account security). The only alerts to set up are for “app news”… I’ll be closing accounts soon so i’d suggest others do the same.
The old app was basic but at least it worked. First check I tried to deposit using the new app, I got an approval message everything looked good, and now a day later the bank has no record of the deposit whatsoever. It’s not a pending transaction, it’s just completely gone. Tried to make another deposit and I got an error saying I’m trying to exceed the maximum cumulative daily deposit amount. So I just can’t pay my mortgage I guess. Don’t use this until they work the bugs out. Unfortunately they already killed the old app.
Not a lot can be done on this app as compared to other online banking apps. Webster looks aggressively to apply fees Stay away from Webster if you can. They have long holds on money coming in and out of your accounts. If you give them money. They hold it before they give you access if you pay someone they hold the money. Any opportunity to charge a $60 or $70 fee they take it. They’ll cancel and not honor your checks because of their fees out you in a negative balance. Which they will charge you a series of fees for. It’s really terrible
Every time I try to log in to my account I get a pop window Attention. We are unable to validate your information. Please try again or check that your log on credentials are setup correctly in online banking. Please contact us if problems continue. Second attempt is always successful.
since the conversion from the old app to the new the experience has been less than ideal. The details of payments are obscure to the point where i contacted the bank believing there was fraud on my account due to the merchant description being completely nonsensical. I liked the old app, i’m sure i’ll get use to this one but there is definitely room for improvement.
Everyday i have to reset my password. I even gave Face ID set up and it doesn’t work. I then try logging in that doesn’t work so i have to reset the password every time i want to log on. I’ve deleted the app, cleared history and cache, called the bank IT department nothing fixes this. It’s super annoying and I’m about to pull my account and go to another bank. This has been going on for months with no fix. I have an iPhone 12. There are no updates for sterling national banking mobile.
The new app is an absolute dissapointment. It is slow and frustrating to use and lacks some of the features the old one had. Previously you could make notations on transfers which is helpful when you have your kids accounts linked. It is also more challenging and awkward to deposit checks. Plus the daily limit is tiny. This app eradicates many of the conveniences the old one possessed. I have been a Webster customer for years and always loved them but not this- Please update soon!
Three times now since the implementation of the app I have not been able to transfer money between Webster accounts. This has been going on for months and has not been fixed. The customer service staff is always very kind and apologetic which is appreciated but it’s a waste of 45 min of my time every time it happens.
This app has a hard time with mobile deposits. Very often it asks me to retake photos of my checks and then still can’t make the deposit. That means I have to drive 2 towns over to visit the bank in person. There used to be a Sterling in Nyack but they closed it. Not convenient at all. May have to switch banks if you can’t fix the app.
The old app was flawless. This new one often claims my password is wrong, yet its automatically inserted from the touch id. It locks me out about once a week with this glitch. Its a permanent feature since the new app came out last summer. 5 stars when it lets me login, but Unacceptable for a bank to lock me out of my money due to buggy software. Also the software blames it on you not entering you “credentials” properly. Transferring to a credit union tomorrow
This version continues to disappoint. Although there are nice features and clean displays. It takes days to see transactions. Previously you would see it by next day. The constant access issues are an issue. Even working with face or fingerprint access you need to re add your password every couple of times of using the app. The things that were constant in previous version are a disaster in this version.
The interface is incredibly simple. There are VERY limited actions of what you can do using the app. What I find annoying with it being 2023….I can’t see statements natively. I can’t see my interest rate natively. All this I have to go to the website. And with interest rates continually fluctuating I’d like to see where it’s at on a continual basis.
I am constantly locked out of my account because of the app. I have Face ID set up, yet I will randomly be blocked from getting into my account and forced to call and talk to a representative to get back into my account and access my accounts. This happens CONSTANTLY. It is absolutely infuriating and makes me want to close my account at this bank because it happens seemingly once a month or every couple months and is an enormous pain.
The original was way better, 2 days in and I cannot get into checking to pay bills, called an did everything they told me still cannot see or access my checking Now a week cannot access my checking hello have bills to pay App is bad put the original back up it was easier this is horrible My checking hello nobody seems to be able to help where is my🤬checking Been 2 weeks now and nobody seems to be able to help me I have bills Tired of making phone calls and getting no where and hang up’s, talking with the bank they can’t help This stupid if I have to do something stupid like open a new account I might as well just change banks Can I please get my checking account back Is anybody listening
This app rarely works because it’s always down or simply can not validate your credentials. It’s extremely annoying and I think it’s ridiculous that you are forced to call the bank but the bank is closed because they’re not a 24-7 type bank. What are you supposed to do when it is an urgent crisis or fraud concern? Nothing! Going to another bank that actually cares about there customers because Sterling does not!!!
If you read online you will see many people having issues being locked out. The reset password email doesn’t even send. The telephone number looks wonky. Even an hour of customer support and them resetting password doesn’t work. What a distater. Already a week not getting into my account. It shouldn’t be like this. I will definitely take my business elsewhere.
I don’t know if I’m the only one having this issue, but when I try to open the app I’m told that there’s an “Error”. I have to close the app and reopen to get to the homepage. After this all I have to do is sign in, but it’s very annoying to have to open, close, and reopen every time. Please fix this!!
The “new” remote check deposit feature is so terrible, it’s laughable. The old app would automatically take the deposit pictures when the check was detected by the camera. The new app frankly does not work and is so unnecessarily difficult to use. Also, you can’t see images of the checks you deposited anymore - just a white box with text in it. How absolutely useless.
All of a sudden it kicks my other “Savings” accounts off. Everyday I’ll get an alert from Acorns and other apps saying that I need to reconnect to my bank. I never had that problem. I called Webster Bank and went to their branch and no one has an answer. Does anyone working on this app has an answer?
Very easy to deposit checks. I only wish it could take something more than $5000. The phone app is particularly accurate. Works just as good as the other banks.
I am not happy that you took away the memo option to keep track of what the items were for. When I transfer money from one account to another, it’s very helpful to be able to add a memo. And very infuriating not to have that feature any longer. If it was simple, I would switch banks and not use Webster anymore for that reason alone. My Chase bank account allows for a memo and it’s very helpful.
The app is very frustrating. The font is very small-I have tried to increase it. I get an error message 6/10 times I try to use instant balance, the Face ID is also not working. I personally think the bill/activity part is not the best and it’s organized poorly.
Constanty unstable. Always get a phone number to call the bank when there is a problem. Do not call the bank delete the app and download again...problem solved.
Garbage app. Never ever loads properly and always errors out. Logs you out of Face ID every single time you leave the app so you have to type your password in every time. Does not give as many options in the app since the update. The old app was so so much better. Genuinely am leaving this bank because of the app. It’s 2024. Get it together.
Every since the switch transfers between simple accounts under the same name won’t go through. Current balance is a one number, available balance is significantly less DAYS later, and not just over the weekend. Businesses days go by and no change. Someone clearly just wanted to “make a name for themselves” because this switch over was nonsense.
I wasn’t aware they were moving apps, and my issue is logging in. As my credentials were correct and everything …I’ve tried resetting my password but apparently my account is under a different number. I’ve tried email and I never got the email. This is just like the M&T bank, they had so many issues, I’m going to go to my bank in person to see if they can help.
Fored to update to this new yellow app and I get caught in a loop to add profile information. Hit save, says details have been saved successfully, hit continue and it logs me off. Do the same thing get the same result. If I hit cancel as I’ve already saved the info, it logs me off. Please test your apps before releasing them and making me update to an app that does not work. This has been a huge waste of my time. Thanks, Zach
This app is for Webster Bank clients enrolled in Personal Online Banking. Bank securely from your mobile device with the Webster Mobile app. Manage your account whenever — and wherever — you want. - Deposit checks using the camera on your phone or iPad - Instance Balance - view account balances without logging in - Transfer money between accounts - Add payees to pay bills quickly and easily - Zelle - securely send, request, and receive money through your mobile device - View real-time account balances and transaction history - Find ATM and branch locations To start using mobile banking, download the Webster Mobile app. You can enroll in Personal Online Banking by choosing ‘Enroll now’ on the login screen. For more information, please contact Client Services at 800.325.2424 Carrier data rates may apply.
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