Login and password process is extremely cumbersome. It forces password resets that disrupt what you are trying to do. I only need to access this app once or twice a year to renew registration or some such and it always forces a reset. I was hoping this app would reduce the amount of clutter in my wallet and cars but it utterly fails at that. I end up having to use the main website from a computer rather than fight with this mess.
This app is nothing more than a terrible “wrapper” for their website. There is no biometric login capabilities. Can’t really access the policy documents. No way to easily see your insurance card(s). Just make sure you keep getting the paper insurance cards because this app is garbage.
App is slow and crashes often. No option for fingerprint login. Links for documents don’t work. Not sure why this app is available. I have to use my computer for most activities because the app doesn’t work well.
Had for over a year. Awful from day one. Today it’s just a blank screen...nothing... Why isn’t anyone working to improve? Reviewing docs is confusing. Hard to find proof of insurance cards. Payment is difficult. Have a PAY NOW button. Have a YOUR POLICY DOCUMENTS button. Have a PROOF OF INSURANCE button. Have a CONTACT US button. How hard can that be?
Login is extremely tedious, with no fingerprint scan ability. When login is complete, information is high level only. I downloaded this app with hopes of functionality and have since deleted it. Not worth the time and effort
What a terrible experience every month. And now I need to update my cc for payments and it only asks for the expiration month and not year. So I get an error that my date is wrong. Is cheap insurance even worth it?
This has to be the most worthless app in the App Store. It does absolutely nothing that it’s suppose to. I find it inconceivable that in todays technological world that they can’t get this app right, Western National should be embarrassed to have their name attached to this garbage.
This app is absolutely horrible. Not user friendly at all. Can not access documents unless you go in from email, cannot update my credit card info to pay my bill, no online insurance card for ease of use. Yuck
I can’t get past the 2 factor Authenticator. It sends me a passcode to my email, I enter it, the screen refreshes asking for another passcode, I get a new passcode to same email, and repeat. Thought it was my VPN at first, but no.
I just downloaded the Western National app last week but I've been a customer for almost 2 years. The app looks like it has some useful information if I'm ever in a pinch like towing location information and steps for changing a flat tire. Hopefully I won't have to use it too often - but it's nice to know I have the info if I need it.
Looks like it could come in useful. I don't get pulled over very often, so I'm not sure how frequently I'll be using it, but the ability to access my auto cards would be handy if/when I do. Login was easy. Sweet.
Wow this is great. I used it and liked even before the ID cards - roadside assistance and it was super handy. Now with ID cards can't wait to pitch those annoying little cards I can never seem to find.
The Western National app gives you quick-and-easy access to account information and services, including: • The ability to pay a bill and to view your history of online payments (available by signing in with your MyAccount profile) • A digital copy of the ID card for each vehicle on your personal auto policy (available by signing in with your MyAccount profile) • Access to basic policy and agency contact information (available by signing in with your MyAccount profile) • Location services to help you find the nearest auto repair center, tow truck, locksmith, or other service provider • Access to other useful auto & home resources ("What to do when your car runs out of gas", "What to know before you tow", and several more) • Contact Western National Note: Certain services are available only to customers of Western National Insurance.