My family has five separate accounts with Westerra Credit Union and it is frustrating that with this mobile app I can only be on one account at a time. I then have to delete the app reinstall the app to get into one of the other five accounts. It is time-consuming and ridiculous that I cannot change from one account to the next. I do not have this problem with any other bank accounts that I’m affiliated with . signed frustrated
Ever since the launch of this new & “improved” app I can’t access all my accounts through one log in as before. Supposedly you can search and find your other accounts to transfer money but that has never worked. I haven’t used my second account in over a year because to do so I have to delete the app, redownload, and relaunch. Once in an account there’s no way to log out to reenter into another. After how many years of this “new” updated app, another update just occurred yesterday. Now I can’t even access my account through the app because it says invalid log in info. But I can log in online and the app accepts my facial recognition but then says invalid credentials. And complaints only go to the bank which does nothing to fix or adjust the app. If my app won’t work what’s the point of using that bank?
Hi, not sure where to reach out to report a bug. Glad to have an app to pay my loan and it pretty much does (did) what I need, except since the most recent update a few weeks ago now. Now when I click “external transfers” (which is how I pay) it automatically/immediately logs me out. I made my payment earlier this month on the website which obviously isn’t the end of the world, but does render the app useless. Once this is fixed the app will be functional again.
I’ve had issues on and off with this app, but for the last week, every time I log in and select external transfer (to pay our car payment) the app logs me out. I don’t understand why it’s this difficult to make a payment.
The last app was so much more user friendly and had way more options. This new one is the worst app out of all that I use. You replaced a perfectly working app with a horrible one. Worst decision you made. I am so frustrated with the app alone I am tempted to close my account with you all together because of the frustration with your app. If I didn’t have all my direct deposit set up through you, I would of done it already.
I haven’t been able to pay a bill thru the app in months. Can still transfer, deposit and see accounts, but it’s inconvenient to have to log onto the website to pay bills.
Every other time I use the app, it automatically crashes out, and to get back in and actually get what I need, I have to reset my entire phone. The UI also is pretty unintuitive.
This app has too many bugs they still need to work out. Can’t transfer externally, check payment history, or pay bills. App just logs you out and ends the session. Very hit and miss with this app.
This app never works when I need it to. I’ve had so many awkward moments while trying to transfer money to my checking, but the app stops working. PLEASE FIX THIS APP!!
Constantly getting locked out and you can read the text in the new app
At least once a month if not more, I am denied access to my account. It is always necessary for me to spend at least 30 minutes for Customer Service to fix the problem which is greatly concerning. The electronic banking and new app are a BIG fail. It took me two days to finally reach customer service. When i do unloaded the “new” app, I was Not only disappointed but the text is not legible. Light grey on white background! Really! I can no longer use the app on my phone because I can’t read the font!!! I tried to log into my account on my computer and a message indicates I am already logged in or my identity is unknown. I’m closing my account due to still another blunder.
I never leave reviews. It’s that bad. First of all, It would’ve saved me a lot of time if I had known that you need to pre-register on their website before you’re able to log into the new app. Unfortunately, the password that I set up to use the app didn’t transfer and so I struggled for at least 15 minutes with trying to get logged in. I’m not even sure how or why it eventually worked. The touch id set up on the web browser does not appear to be functioning on the app. I also was not able to re-setup my auto payment for my loan on the app. When I was frustrated and wanted to get help with this issue, the message feature did not work on the app. It would type a few sentences and then chunks of text would disappear. Then, I finally went back and successfully logged in onto the Web browser, I manually paid for my car loan. Unfortunately, this payment did not post in the app. Apparently, our balances are not available in real time which is, in my opinion, i a minimum feature an online banking app should have. The app is a dumpster fire, but the process of transferring us over and the lack of communication is worse. It definitely was not set up to protect the consumer. These platforms that are not speaking to each other…I imagine it’s inconvenient, confusing, and frustrating for many. I hope that Westerra works with people before charging them late fees on their accounts or reporting them to collections agencies. This could get messy quickly if it isn’t addressed.
Westerra should fire their IT. They forced members to create a new online account (they pretended it was just a mandatory password change) in order to use the new app. They forced members to use the new app because the old app won’t work anymore and just sends you to the App Store to download the new app. You can’t use the old website either. I successfully finished creating my new account on their website. When I got to the log in screen it tried to verify me by my phone number. It gives both an SMS and a voice option. Neither work even though the number is valid and other calls and SMS messages are coming through fine. So, I spent the weekend locked out of my Westerra account. I couldn't log in on the app or the new website either. I went to call in today to talk to someone and try to get this piece of junk new app working but suprise suprise they are having phone issues. If you call, you get a message that their phones aren’t working. So, let me get this straight. You scheduled an app upgrade for the weekend, where nobody was around to answer calls in case anything went wrong. The new app required working phones to verify members identities. Then, to add to the chaos, you scheduled a phone upgrade the same weekend, which also went horribly wrong? And you had no rollback plan? Wow. Perhaps NCUA should get involved. Is Westerra even a viable credit union anymore?
2 hours total of my life so far that I won’t get back. I feel so bad for the poor Westerra employees having to deal with this. This new system is a nightmare to navigate. We had to go on hold yesterday to get one account’s information straightened out since 2 separate charges had been declined on us ( plenty of $ in acct). Today I tried to transfer from one account to another and all I got was a screen saying “success!” You have transferred X amount of dollars. No indication what acct it came from, what acct it went to or date of transfer. Plus no way to designate where you want funds to go (prime, checking, money market). The Westerra employee said she could see it went into Prime but on my phone and computer there is no indication funds were transferred in. She said there must be a lag?! This better get cleared up fast or my 30 year relationship with Westerra will end, so sad I have always been happy with their people and service but I have to know where our money is and have easy access for information and transfers.
Frustrating each time I go on. I need to verify identity about every other time I login. Switching over to the new app was easy enough thankfully. But it’s not easy to navigate. The old one wasn’t flashy but it was simple and easy. This one is clunky. The best part is that it doesn’t update in real-time or after logging out and back in. Super helpful. Most of my transactions are coming up as uncategorized when using debit. I appreciate the effort, but this is not working. Missed the marked Westerra!
Ever since they have made the change to the new application, it has been nothing but terrible for use. Majority of the time I can’t login. It sits there with the Westerra Logo, and nothing. I have restarted the application, I have deleted it and redownloaded it still the same issue. When I do get into it, it won’t show all my accounts, or will be a blank screen. I have been with Westerra since before they were Westerra (over 30 years). Finding me a new Credit Union that has there customers in mind and the use of products updated and working correctly. Shoot, they closed the branch closest to my house too. They are not conveniently located for me anymore either. I suggest all customer to move on from Westerra. They are behind on the times, and don’t care about there customers anymore.
My husband and I received wonderful service from the moment we entered the building. Everyone was was polite, helpful, respectful and courteous. They solved all our problems and were very patient with our lack of computer savvy! I called later with more questions and received the same professional response from them. Thank you !
The frustrations in the other reviews were a real thing. However, ease of use has improved considerably. Great job WCU team! ** Note to developers - leaving the app signed in when suspended doesn’t seem to be great for overall security, nor is it standard. I don’t know if this is just a bug or a design decision.
When depositing checks, the app doesn’t clear the last check deposited so you can deposit additional checks after verifying and accepting the deposit of the first check. You have to log out and back in to deposit each check.
Account balance is unreliable. The transaction notifications will spam you repeatedly with same transactions over and over and over again. Logged out alert is annoying and unnecessary—just log me in again with Face ID like every other app. Originally opened a Westerra account because they were on Plaid and I could pay rent online but now that’s suddenly gone? HUGE step backwards in almost every way. Gonna be closing my account and moving to a different credit union.
Why would Westerra make anything easy?! I followed the email instructions to set up a new password, download this new app, used the new password I JUST created…. And surprise surprise “sorry something went wrong, try again later” I called the toll free number and got a horrendously rude woman ‘helping’ me get into the new app. I’ve had a Westerra account since 2013 and it’s time for me to move on, I’m done. Poor apps that continually have “maintenance” and crash multiple times, followed by rude phone operators… I’m done.
This has been the worst experience to what is comically described as an ‘updated’ app. The old app was way better and now making users set up all e-bills and external transfers from scratch is extremely inconvenient. Can’t organize accounts. Many of the options in the old app are simply not available. This was a terrible idea and makes me feel like if I’m setting up everything new as a first time customer, I might as well do that with a new Credit Union.
This app is absolutely terrible I can no longer sign in with Face ID and it’s not a smooth experience. And I love that I get 50 notifications for the SAME TRANSACTION not only on my phone but when I open the app I am bombarded with banners of my last months worth of purchases (which btw makes it so I can’t tap on anything or even see my balance). Westerra your apps have always been horrible I don’t understand why it is so hard for you guys to make decent app THAT ACTUALLY FUNCTIONS.
This credit union forces you to switch over to their new app and then the app doesn’t work. I have uninstalled and reinstalled multiple times. I have followed the steps online to get set up on the app. All I ever get is an error message. Have tried calling but the wait times are absurd to talk to anyone. Will be closing accounts here. This was a HUGE step backwards and in 2022 it’s absurd that a brand new app was made and they somehow managed to make to this terrible.
App doesn’t give any information about debit purchases
The app doesn’t give any information about debit purchases, it just has the amount and “uncategorized ”. The process of transitioning to this app was not great and it meant I didn’t have access to my account for the weekend. And now I find it’s for an app that is MUCH worse than the previous one?? Ok Westerra, you win, I’ll go find another bank, you obviously hate having my business.
This new app is an incredibly huge upgrade. Lots more features, works quicker, and looks sleek. Only 4 stars because I consistently have trouble ‘verifying check details’ when depositing printed checks via images.
All of my accounts are now transitioned to the new app and everything seems to be working well. I really like being able to view all of my accounts regardless of the account number with a single login now. Nice!
I had to to go on my computer and login on their website to see if my paycheck went into my account. It’s been staying the same amount for three days and I know I’ve spent money and got a paycheck. It also doesn’t show when I transfer money into different accounts it just says there’s an error and can’t do it Stop making new apps there was nothing wrong with the last one!!
The previous version of this app worked perfectly fine, and the ‘new improved’ version is much more cumbersome, wiped out all of our automatic payments, takes more steps to log out, doesn’t fit a horizontal format on an iPad, and several other annoyances. I wish there was a way to revert to the older version that actually worked!
Ever since this new app launched, I've been trying to log in to my account and everytime I do, it says I have the wrong information. I changed my password 3 times now and one I enter in the password that I just created, it still says I have the wrong information. I've deleted and redownloaded the app multiple times now and am still having issues. Please fix
Does not work with Mint anymore. Clumsy app. The app from 2 years ago was WAY better. Also their HELOC rules exclude anything you’d want to do to your house if it involves expanding it. Elevation CU had no problem with my 780 credit score. Close to being on my out of Westerra - for good!! Not sure if leadership changed recently, but it’s NOT the Westerra of old at all, and that’s NOT a good thing.
I've been banking with them for six years now. While my service is great, the app simply never matches the times. Outdated and insufficient updates prove that while good for holding money. App is not great for accessing and moving that money. Which is frustrating. No Zelle access. Setting up transfers is difficult. Please catch up. I want to continue banking with you.
The app is useless. I can’t keep track of my transactions at all. They will not show until a day later or more. Unfortunately if the app doesn’t get fixed soon enough I am going to have to switch banks & I really do not want to I’ve had my bank account for 7 years. Please fix this or just place the old app back!!!
The updated version of the app is good if you only have one bank account. If you have two accounts you need to delete the app completely to log into a different account. You cannot sign out. The new version of their banking software is not good and does not feel secure anymore.
The new app wants me to login but doesn’t recognize the login. The phone support is nil and cannot speak to a person. Now that it is the weekend i’m screwed to access my accounts. It is time to move my money elsewhere. Westerra has failed to deliver service on any level. Now it wont allow a comment without creating a moniker. The moniker Not Happy is taken, so dont try that.
More than several times a month I am unable to access my account and have to call customer service to fix the issue which they can not explain why this happens. The new app and the online portal are both completely not user friendly. Major fail on both and it caused so much trouble rolling it out.
I was a happy Westerra member, until this horrific excuse for a mobile app replaced the old. Opened a new account at a new credit union because of this. 1. Terrible roll out, no communication, had to go down a rabbit hole to find that old app had been sunsetted and a completely new user name and password needed to be created rather than a seamless transition 2. The app is TRASH
I’ve banked with Westerra since 2007. I’ve never had so many issues with accessing my account as I have since they started updating the app. It won’t allow faceid to login in and randomly won’t let me log in at all. I’m considering switching banks after 15 years so that I can find one with reliable mobile banking.
Easily manage your finances with the free and secure Westerra Digital Banking app.* FEATURES • View account balances and history • Transfer funds • Pay bills and people • Deposit checks right from your mobile device • Access spending analysis • Receive balance and transaction notifications • Send secure messages and attachments • Find free ATMs and shared branches Have questions about the Westerra Digital Banking app? Please call 303-321-4209, 1-800-858-7212 or visit WesterraCU.com. *Your mobile carrier's message and data rates may apply. Federally Insured by NCUA. Equal Housing Opportunity. See WesterraCU.com for full disclosures.
The new era of mobile app marketing starts with SplitMetrics AI
