WiZ Connected

I love these light bulbs and the app is pretty good too, but lately as of the new year approximately, every time I open the app to make adjustments or turn on/off the lights I get “unknown error occurred” ghost banner at the bottom of the screen. Even when the app is responding to my commands like on or off, it’ll do what I ask but still also says that error at the bottom. Most of the time when I initially open the app I’ll get no connection to the bulbs and it’ll just show them in the state they were in the last time the app worked. I’ll have to close the app entirely and reinstate and then second or third time the “handshake” will happen and I can use the app controller. I use Eero WiFi mesh and an iPhone. Idk What’s with the latency in getting this app and hardware to wake up.

Like others, I was a little hesitant to download the new app after some of the really raunchy reviews out there. But I realize time was running out and I had no choice so I took a deep breath and made the plunge. Everything works so well. And has so many new features that are really cool and really gonna make using the WiZ lights easier. I should say that I had my app on an Apple device and I use my Apple login. Maybe that makes a difference and makes the transition easier. I also realized that several years back when my father started using the lights (we had a shared Apple family account) there was an original set up that only had one light - our first WiZ lightbulb. But then there was a second account they had all the lights and all the configurations. I accidentally loaded the old account first and seeing only one light almost had a stroke, thinking all the other reviews were right. But then, after some thought and taking a few breaths, I signed out and resigned back in using the other account and everything appeared as it should and worked great. So maybe some of these negative reviews. The individuals have multiple accounts and they accidentally tapping into an old account. Just a thought. But so far the experience has been great and everything is working very well.

I got two WiZ lightbulbs at the clearance isle of my local store at $0.99. Now I think I know how they got there. The setup was tedious and took almost an hour as the lightbulbs refused to enter pairing mode. The app itself has some nice features, but they only work 10% of the time, with the bulbs randomly going offline way too often. Every time I try to do something with the light I see the “unknown issue occurred, try again later” message. EVERY. SINGLE. TIME. No matter if I want to change light color, mode, turn light on/off, go into settings, anything - there’s always an error message. The app is EXTREMELY poorly built. A lot of the buttons, instructions, graphics, menu items, etc. do not fit onto the screen and are not clickable. I can see a button that I want to press, but I only see the top few pixels of it and can’t click it. Most of the instructions (especially in pairing mode) only showed the first few words, the rest was off-screen, making the already painful pairing process even worse. A lot of the elements that are meant to be centered are all over the place. There are a lot of typos in the app interface. For reference, I’m using an iPhone 13mini, my WiFi is provided by the latest Spectrum modem. A note to the dev team: if I don’t see significant improvement to the app within the next few months, I’ll be returning the lightbulbs to the clearance isle of my local store - where they belong - and advising everyone else on here to do the same.

After switching from the original WiZ app to V2, we have had nothing but issues. Most annoyingly is that I am the primary Owner. I then go through the steps to create a profile for my wife, share it with her and then everything is good for 2-4 days. Then when I go into the app to turn on or off lights, all my rooms I have setup(which the setup process is impossible at time) then grey out and it tells me that the owner has changed my accessibility or whatever. Go to my wife’s phone to access the app(who is set to owner as well) and then it does the same thing to her. Have to delete both setups on the phones, start the process all over and sometimes when trying to setup the bulbs, it will fail on finding the bulbs for 4-6 hours. I have to wait a day or 2 before WiZ v2 will FINALLY find the bulbs and let me add them back into my rooms. And yes, rooms. I have multiple rooms setup with this app and I have to go through the whole process each time this happens. And why are you guys limiting what settings I am able to set to the 4 quick buttons? I like having Night Light, Day Light and TV Time as easy access and I can only choose 2 of those for the easy access buttons. There is just so much wrong with this app. Please bring back the old app. This one is horrid. Oh and to boot, if you download the old app, that’s still able to be downloaded from the App Store, it just crashes out so you can’t use it.

I can’t believe this is “2.0”… the old app was so easy to use. This new version is significantly less user friendly— basically a downgrade of the whole product line (which is crazy considering that the bulbs have only gotten more expensive). Fewer customization options, fewer accessible colors, and most annoyingly, when I automate a room there’s no way to choose which lights will participate or to what degree. What’s the point of having scenes if I can’t schedule them (outside of Circadian Rhythm, which is a useless feature for anyone who doesn’t have the exact same schedule every day). I have had hue and wiz bulbs in every room in my home for years. I use them to assist with my adhd time blindness which has been an enormous help. This app is so clunky that I actually find it eating up my time rather than helping me best utilize it. I have now redownloaded the “legacy” app to find that all of my schedules and other information have been deleted, so I will now have to re-do all of my automation by hand. Worth it to be able to delete this terrible new version. Ex: In the past I was able to have just my bedside lamps participate in the wake up phase, but with the new version every light in the room has to do the same thing. Cue horrifying bright light jarring me awake from my overhead light… so now I can’t use these lights as an alarm clock/time cue. That was the whole point of buying them in the first place.

I was very skeptical about downloading this app after seeing the assortment of terrible reviews foe this app. I reluctantly decided to make the switch today and…..it was a flawless transition! I don’t miss the old app already. I don’t think anything was wrong with the old app but this one is just better. My light seen much more responsive and there is way more functionality in this new app. It has features I didn’t even realize I was lacking in the old app. Also (ppl who have lots of bulbs) it transferred all of my settings and rooms from the old app without me having to reconnect a single light bulb (I have 10 by the way). I if you are worried about this, just make sure you have a log in created on the V1 app and then use the same credentials on the V2 app. I would do this before ever downloading and/or opening the V2 app. In a nutshell I’m excited, in my case, none of the bad reviews were true. I don’t have to invest in another smart light ecosystem and I have a lot more functionality in this new app making things work faster and smoother. Oh and lastly, this app is not difficult to navigate at all. All it takes is a little common sense and exploration.

I was initially captivated by Wiz Lights, drawn in by the promise of a harmonious, connected home. Eagerly, I invested in a full suite of bulbs, anticipating a seamless integration. However, my experience has been tarnished by persistent crashes that necessitate a full system reset far too often. For a product positioned at a premium, the expectation is reliability, which, regrettably, has not been met. The Wi-Fi connection, a critical component for smart lights, has proven to be disappointingly unstable. While I acknowledge that no technology is perfect, the challenges in rectifying these issues are disproportionate to the premium price tag these lights command. When operational, the brilliance of Wiz Lights is undeniable, yet the shadow of unreliability looms large, casting doubt on the product’s completeness. Moreover, the color modes offered lack the dynamism and innovation one would expect. The current selection feels uninspired, with many modes appearing indistinguishable from one another. This is particularly disheartening given the potential for such a feature to elevate the ambiance of any space. In conclusion, while Wiz Lights shine bright when they function as intended, the overall user experience is dimmed by technical difficulties and a lack of creative features. It is my hope that future updates will address these shortcomings, fulfilling the promise of a premium smart lighting experience.

I have used Wiz lights for several years now. I’ve never had one die, I’ve had some minor issues with connectivity at times and some issues with the lights not storing the settings like returning to previous setting after power failure. In recent months I have had more issues with the Wiz app giving errors when attempting to do basic tasks like turn off lights. Almost every action I do gives an error. Abut half the time the task still happens but I still get an error. I have a wiz remote that will not delete or change set lights it controls. So that has basically been deemed useless. I have grown to be hesitant to change or add anything to my home in fear that it may effect other devices that continue to work in my home. I also really liked the “away” feature in the last version of the app. Gave me peace of mind that I could set my lights so it looked like I was home when I was not. I also would love to see the wiz remotes be more useable as a whole house device maybe storing scenes from rooms on the numbers instead of limited to multiple scenes for 1 room. In general a remote would be used to change between two scenes or simply on and off. If I want more complex control, I would open up the app. The remote should be usable for more.

I have three bulbs. The set up seemed easy enough. That’s why I bought these after doing some research. I had one bulb get set up in less than a few minutes. Next bulb even easier. I was very excited because I did my research and for once it paid off. Not so fast! The third bulb… same bulb as the other two, refused to connect. The app kept asked my about the 2.4 ghz but the first two set up so that wasn’t the issue. Here is what really frustrated me beyond the fact that I could not get this last one to connect. I went to the manual set up in the app… white screen! I tried to go to customer service in the app…. White screen! Nothing drives me more insane than to need troubleshooting and the app itself is as much the problem as the device. Worst part is that nothing will change and I am stuck with a bulb that doesn’t work and an app/company that seems as dysfunctional as the device. I gave it two stars because I want to be fair. Two devices did set up easily. Update: The developer left me a nice message which seems like a form letter. Obviously they did not read my message because they asked me to go into the app and hit chat support. Did that several times…. White screen! That should tell you something about this company. Buyer beware.

I have been using WIZ for a couple of years now for our bedroom lights. Our bedroom doesn’t have any overhead lights so we have to use lamps, making this the most convenient options. I have them connected to my google hub for quick voice commands and I have this app. I used the previous version with virtually no issues. It rarely displayed that there wasn’t a connection or glitched out. I cannot say the same about this new app. Nearly every time I open it my lights aren’t displaying as registered and I get the error that my lights aren’t on when they clearly are. For example, I just opened and closed the app 5 times before it displayed my lights were on-before I could adjust. I don’t like the new setup either, it feels way more difficult to navigate than in the previous version. I was excited to try this new version and it’s been a big let down. There’s no point in having these lights if I can’t actually use them with the app, or even through my google hub. I just receive error after error that there was an issue and lack a connection (even sometimes when I am in the middle of adjusting brightness and color). Please fix these issues with the app so it’s actually functional.

I’ve been using these light bulbs for the last few years- all the lights in my house have been switched to WiZ at this point. I never had a single issue with the original app, I tried to put off downloading the V2 because of all of the terrible reviews. When I got the notification that the original app would no longer be supported I finally switched. It worked fine for the first couple weeks, but now my lights do not respond to the app whatsoever. I cannot pair the lightbulbs- even thought they all worked seamlessly before switching. When I try to do ANYTHING in the app nothing happens and I just get an “unexpected error” notification. I feel like I’ve tried every angle to get these to work again. Physically removing the bulb from the socket and trying to pair it again, restarting my WiFi, NEW WiFi, a WiFi booster, etc It’s especially frustrating because over the last 3 years I’ve replaced every bulb in my house with these. I really liked these, the convenience of being able to turn the lights off after I leave the house, and the ability to adjust the brightness and color is great. After reading others reviews it seems like there isn’t anything that can be done by the developers. I’m disappointed.

I gave it a chance, I gave the development team a couple months to screw this thing together properly, but it hasn’t happened. The timer system doesn’t seem to work, or rather it follows some hidden clock rather than the times I enter for my time zone. The app doesn’t connect to my network constantly. It’s basically random as to whether the app will let me operate the lights. It’s infuriating. My idea of how this app should work is that EVERY TIME I open it while standing in the room I want to control, I should be able to open the app and control the lights. This is true about 50% of the time. The switches are on because well, the lights are on. I can’t turn them off because, the app won’t connect. If it works sometimes, it should work all the time. To be very clear, this is not a problem with how it’s set up. It is not a problem with my modem or home network. I will be contacting support about this. The old app worked, every time, I never had issues like this. How about copying the programming and making it look a little cleaner. Instead you built a new app with a crappy networking process. It might look “newer” but I’d rather something work than look good.

UPDATE: Not only does the app not work, but support is nonexistent. You can’t just tell every individual person who is having issues with the app - which appears to be everyone who has used it - to contact support individually. It is completely apparent that the app is total crappola and these problems are not cases of user error or faulty home WiFi setups. When I asked who whom I could contact about reimbursement for my now unusable bulbs, I was completely ignored. Someone should start a class action lawsuit against the manufacturer for this. The original wiz app had its problems, but it worked well enough that I was satisfied with my purchase of the accompanying smart bulb. Satisfied enough that I replaced numerous bulbs throughout my home with them. Slowly but surely the apps glitches got worse. Then they come out with a new app that not only didn’t fix the glitches, but was even less user-friendly than the original. 90 percent of the time the lights are marked as “offline” in the app. 10 percent of the time I’m randomly able to control a random assortment (but never all) of the lights. I feel completely swindled, but Philips clearly has no interest in customer satisfaction, so I’ll just toss these now useless bulbs and take the L.

I don't know why none of these developers can make a decent app for these beautiful lamps. The previous version didn't allow for programming your own dynamic lighting, but you could create personalized static colors, and name them. Looks like they just took away the ability to name your colors for some reason. This was helpful for me because I have unique colors for specific needs and now I have to tap on a bunch of swatches to figure out which color it is I'm looking for. Besides the on / off switch the rest of the features are useless. Who needs to program various colors throughout the day based on a schedule? Even if I had any need for this, it's so confusing and time consuming to do I wouldn't bother. I was hoping to use this to "hack" my own dynamic mixes but it doesn't work for that purpose. So much for that. The existing color cycling "moods" are ok but the speeds are all wonky and adjusting them doesn't seem to make a difference. I don't use most of them. They should get rid of the holiday ones altogether (except Diwali because that one is beautiful)

I’ve been using these bulbs for well over a year now. We had some issues with the old app and they just created the V2 app but I decided to go with the original app based on all the reviews. It wasn’t smooth on the old app like everyone else says. I was having so many issue that I decided at the beginning of this year to switch. It was pretty spotty to start but then after complaining a couple times, it worked all the time with no issues for a few months. I was enjoying it and was surprised. Well, over the last month or two, this app has been complete garbage. It just randomly stops working and will only connect to one room and only one or two of the three bulbs all linked together. And it stays like that for a day or two. I have to start using the lights the way I used to with the light switch. Which defeats the reason for having these bulbs. I even spent four or five hours with customer support in the app and they never got it working. I’m with everyone else and done with these things. They would have to pay me to use these bulbs from here on out and even then I wouldn’t use this app, I would just treat them like a regular light bulb.

It is very easy to attach devices to the app. The UI is smooth and slick. It is easy to turn lights on and off and I like how you can set a fade time for a light as it is going off. There is a library feature where you can set up a scene. Scenes are not what I thought they would be and seem extremely limited to just setting one group of lights to particular settings in a single room. Furthermore, you should be allowed to add any device in any room to a scene. Another limitation is that if you want to use the automation feature, you cannot use one of your scenes for the automation. It makes the notion of a scene, the most hobbled feature in the app. While, it is true that one could add all lights in the house to a room called House and then create a scene out of that, it defeats the spatial concept of rooms and could end up being even more confusing. And then, still, you would not be able to use the saved scene as part of automation. As slick as the app is and as reliable as it is, it still feels wholly unfinished.

I truly do not understand how you could make an app more user un-friendly. Compared to any other smart bulb app this is cumbersome and confusing and keeps glitching and turning my lights on and off. The original app is still much more responsive and easier to get to the adjustments for the bulbs but now it just pops up this stupid window every time I try to use it. THIS APP HAS BEEN UNUSABLE FOR ME FOR YEARS NOW so it’s not like I can even use this version. Take off the stupid pop up on the legacy version for real. I still don’t see any option to create your own dynamic scenes which almost any other smart bulb app lets you do. Absolutely bonkers to release a new app that makes you hit like 3-4 buttons just to adjust a bulb when original app was only one tap to adjust bulbs. This has fully convinced me to never purchase any wiz devices ever again. Can’t even make custom presets and the current app version has never worked correctly and even if it did it would be a downgrade from the previous app and every other smart bulb app. Just trying to use this version instead of legacy right now my light is strobing uncontrollably. Ridiculous.

Takes forever for the app to recognize that the bulbs are on/receiving power. & if I turn the light off via the app & wake up for work I find myself unable to turn the light on in a reasonable time to get ready for work in the morning. & it’s impossible to bypass the app if I turn the light off via the app no matter how many times I turn the switch on/ off. Getting dressed & brushing my teeth in the dark gets old. I’d prefer to use the original app it was more responsive & had the ability to recognize that the switch is on. It’s NOT a security system so I don’t see why there’s not a way to flip the switch in a way to just have a basic lighting function take effect without having to wait for the app to respond/establish a connection? Such as the functionality of (when the in the app the light is “on” & the app recognizes that, you flip the switch On/Off/On you can set it to change two different light settings) maybe throw in some kind of bypass for that in the next update as well as establish a better & quicker response time for the app to recognize that the bulb is receiving power.

Since the 1.16.7 update two days ago the app has lost the on/off toggle for all my lights. The original app worked perfectly perfectly but after pushing everyone onto this new app ever update has made it worse. Intimately the app was laggy and never seemed to be in sync with what position my lights were actually in. I would have to restart it multiple times before it would sync. This never improved and the next updates brought a permanent error message anytime I tried to adjust light. Now the on/pff toggle is just gone. I guess my bulbs are a year or two old at this point and it seems like this company stopped caring about old product to pursue remotes for fans. I guess if I had invested in a name brand it might have cost more up front but save me in the long run because they seem to maintain standards of backwards compatibility that this company doesn’t care about or old customers. So love you new ceiling fan why you can because the fancy remote controls will be broken in 6mo when this company goes after it’s next product line and forgets about the existing users.

In the last 3 to 4 years since this app came out, I already installed it and deleted it four times. You just get annoyed by the nonsense interface that is built in this app. It seems like the developers have a really difficult time putting together a, great and useful app. Where are the delete controls, now, to delete color themes for the rooms? Where have they been located within the app? Unreal, it has been four years, probably, and this app is still junk. Not to mention, that this app will make your bulbs defunct because the app/servers with Wiz, have been probably hacked. If you end up questioning if bulbs are having problems, disconnect from your account and delete the app, to troubleshoot the issue. I had replaced good bulbs, thinking that were having issues, instead it was the app that was making the bulbs flicker for no reason, at whatever hours, and whenever. This is the reality with dealing with these Wiz people for about four years, now.

I bought a Philips light bulb because with this app, I could set a time along with a brightness. This means, I can bring up the light slowly in the morning. It worked well until recently. Now, I get: Unknown issue occurred Something went wrong please try again later. The bulb still works according to the schedule I set up. I restarted the app and my iPhone. Same problem. I tried the help through the app. After getting past the chat bot, I waited more than 10 minutes without a reply. When I got a response, I was asked to provide info, that gave me the unknown issue error. After waiting again, I gave up. I thought about deleting the app and starting all over, but decided not to. I have something that works somewhat (I cannot turn the light on or off from my phone or change the schedule , but the schedule still works). I don’t want to reinstall only to find out it it is totally useless. I have the latest version. I will look for another product. Based on my experience, don’t use this app.

I have never used any product in my life that was so un user friendly why is the set up process so difficult for a lightbulb? it refuses to connect every single time and it needs so much user information The smart app seems like a nice user feature, but they should also include a remote in the box if they know that their app is not going to work and why does it have to connect to 2.4 GHz this is not 2014 the nationwide standard is 5 GHz now please even a 14-year-old can design a better app wiz do better and actually put in effort I don’t even have a high school education and I know how to design a better app it looks as if there was only about an hour put into this app until they consider is complete for the public this app feels like it was designed by a 10-year-old with down syndrome just let us use our expensive lightbulbs with the advertise features without requiring a significant amount of user data and a tedious, set up process. It’s so basic and easy to let us do that this company is in serious need of a new design team

Because they’re the opposite of smart. Idk what Philips was doing when they created the Wiz but they clearly can’t CARE less. Don’t dare think for a second “oh look another Wiz app, V2, must mean improvement!” WRONG the original app kept closing out. The v2 app won’t even let me set up a light to the room. It won’t let me click on “start set up” the prompt literally follows 0 command. Its not frozen, because when I press the “start set up” I can see the color get highlighted but when I release the button / remove my finger from clicking or pressing it does absolutely NOTHING. Terrible. I’m so very disappointed in WIZ a year ago I thought I would just update to HUE if Wiz didn’t improve but TODAY, I wouldn’t DARE touch the hue system simply because it’s made by Philips and they’ve managed to royally mess the Wiz V2 app up. Such a small issue should not snowball but with Wiz it SOMEHOW always does. Looking into other brands especially those that allow multiple rooms to be connected to one remote control without the constant use of an app!

I love my wiz lights, but the new app isn’t so unnecessary and has actively made the user experience worse. I never had any problems quickly switching between the different color options and intensities on the old app, which was perfectly streamlined and easy to use. The new app seems to have tons of new functionality, but this functionality is useless behind a rather difficult and counter-intuitive UI. The response time between choosing a light option and it activating the lights is worse as well. I have never written a review before, but I am compelled to now because this is one of if not the worse declines in UI functionality I have ever seen. The old app worked perfectly fine, was intuitive, and fulfilled all the wants I had for the service. Maybe the new UI will just take more getting used to, but the old UI was seamless and easy to use immediately. More bells and whistles is not necessarily a good thing.

This app is honestly the worst I’ve ever used. Unfortunately that means the lightbulbs I bought are now just overpriced, regular bulbs because they don’t work as smart bulbs. The major problem is that the app doesn’t work properly. I tried to schedule my lights to come on and shut off at a certain time but it doesn’t work. Several fixes later and it still doesn’t work. The app is also very confusing and needlessly complicated. I was asked to agree to a user agreement, privacy policy, sign up for a membership, sync the lights, set a schedule, etc... and then it just didn’t work. The live chat support is also unhelpful. Their response time is slow and they weren’t able to fix the problem. They will just waste your time and then act like it’s your fault that it doesn’t work. They won’t even answer simple, yes-no questions. For the record, I’m pretty tech savvy. My Wi-Fi is working fine. I’m using an iPhone 14. I know how to screw in a lightbulb, and I know how to use a smartphone. The app is trash.

Where do you want the review to begin-first of all your going to force people onto an app that is nothing but problems. It’s a pain to link multiple phones to the app to control a house. Let’s now move on to the biggest issues-the app is telling me lights are on that are off and has us constantly checking those rooms. Or it won’t connect to lights that are on to turn off. I should have to worry if the light in my toddler’s bedroom is on yet I do because the app is faulty. Other issues is it won’t turn off our lights or connect to the lights in my bedroom. I have to keep resetting the app to get it to connect. As I read reviews I see I am not the only one with these issues yet you act like it’s user error when it’s clearly not. Why release an app and give people to use it when it isn’t even working half the time. FIX IT then have people use it. It’s obvious it NEVER got tested before it was rolled out onto users. And the biggest questions-why fix something that’s NOT broken and working great?

I felt compelled to review because I held onto the old app for a long time and avoided switching over because of the reviews. So far I haven’t had any issues with the new app that everyone else seems to have. I didn’t migrate the data from the old app I just signed into the new app and all the information loaded into it. I kept the old app for a week to make sure I didn’t have any problems and so far nothing. I do like the redesign of the app and seems very intuitive. Only have one issue with a light not coming on with the schedule but that was happening with the old app so possibly could be just the bulb itself. Your mileage may vary but so far it works smoothly and efficiently. If it starts to act up I will revise this review.

The Wiz system is great, when it works. The system is still worth buying. However the new app makes the system questionable. I think with a major overhaul(needed) this system would be a top recommendation again. Issues with the app/system: 1. Connecting lights. The process is clunky and frustrating. I have issues connecting to my router because it doesn’t separate the signal bands like the older routers would to 2.4 GHz and 5GHz. 2. The new app is constantly glitching and difficult to use off of wifi. The old app would allow me to control my lights from outside of my house. Let’s say you pull into the driveway at 11pm and you want mood lights on to set a vibe or for basic safety. It’s hit or miss. 3. Deleting/creating a new home/room. Need I say more. The front end and back end is messy. Not sure how much QA was done from the development side with this. 4. Allow me to create a home with multiple wifi networks / connections. It’s common for homes to have multiple WiFi access points. Routers or range extenders. Maybe this wouldn’t be a problem for mesh networks. I believe in this system. To circumvent many of these issues I’ve used the remotes but the preprogrammed lighting options are limited so for the most part I’m stuck with those 4. I recommend every user of this system to pick up a remote. It’s worth it!

I've got over 50 wiz devices, been using them for several years now and I love the hardware and the v1 app was a little basic, but simple to use. This version is terrible. It's far less intuitive and more difficult to navigate. Making all that worse - it's designed for a phone size screen and doesn't scale correctly on the ipad. I get what the devs were going for, but this is a big fail. The GUI is not fun to use in any way. Urge you to keep the v1 app alive until you work things out. Take a suggestion from the devices you're running on. It'd be really nice to be able too set up my room layout like icons on my phone or tablet. Give me a 10x15 grid that I can move my lights and devices around in and setup my own custom layout. The tabs in v1 weren't perfect, but they're leaps better than the list menus in v2. I seriously don't know how you could use v1, then believe v2 is an upgraded experience in comparison. I mean come on... List menus? Really!?!!? I do like that you added some new features, looks like there's native support for motion sense now. I've not checked it out yet because I just can't bring myself to spend more that 5 min in v2. If this were a hardware alone review, it'd be 10 stars. Really really great lights and smart plugs. Wiz (Phillips) keeps adding new bulb sizes, which I really hope they keep up.

DONT GET THIS ONE. STAY WITH ORIGNIAL WiZ app. I don’t write reviews but this app (WIZ V2) kept annoying me enough for me to write one. It is very buggy. 80% I can’t get my light to turn off properly. I always run into trouble where it says that it’s not turned on and it shows as off on the app. Having a widget won’t allow you to turn it off or on, if you click on the widget buttons it will open the app. Original WiZ app allows you to turn on/off your light without opening the app. Sometimes it TAKES FOREVER to have it pick up your light bulb. I once spent 2 minutes waiting and nothing so I had to get up and manually turn off my light. It does not have a timer. The original WiZ app had a timer I had just in case I fell asleep it would turn it off at a certain time. This one does not. Does it work? Sometimes. But if you don’t want to end up annoyed and want an app that runs smooth with your light bulb STICK WITH THE ORIGINAL WiZ app.

Whenever I try changing the automation and touch “Save,” I get “An unknown issue occurred. Something went wrong, please try again.” This has always happened ever since I bought this overpriced smart bulb, but SOMETIMES, it randomly works even though it gives the same error message. Typically, in order to change anything to do with the light, I have to flip the power switch off, then back on. Only then can I choose a color mode and brightness level. I still get the same error messages, except it works. Sometimes, this also lets me change the automation, like the time, color scheme, etc. But it’s so hit and miss that it’s practically useless. I’ve bought a wide range of smart bulbs in the past year, and the Phillips one was the most expensive, and the worst of them all. Only one other brand gave me any issues (constantly disconnecting), but it at least worked fine when it was connected.

Bathroom: We still can’t figure out how to add a bulb to an existing light set. The store inventory did not allow us to purchase all bulbs at the same time. We set up fixture with initial bulb stock. Adding new bulb later did not sync with other bulbs in same fixture. It comes on, but not able to sync color to others bulbs on fixture. Garage: We added 4 bulbs, all synced initially. Light switch manually turned off and when switched back on three bulbs from smart device seem like they can be controlled and one bulb from device cannot be controlled. However, outside show opposite pattern: three bulbs are off and only one bulb is on. This is very misleading and confusing. Not sure how to correct these issues.

An in app error is preventing me from even connecting my light. The old app was better. Update: tried again a week later, still the same network error at the same point in the process (listing the rooms in my house). The developer says to use the in-app support tool... but there is no option for it! Yes I see the developer response telling me to use it but at this stage in the process there is no means of accessing it. I even made an account (they require you to sync with either facebook, apple, or Google account, they don't even offer an email option) and I still had the same problem at the same stage! I even tried using their instructions to migrate my house from the old app. They instruct the user to download the old app again if they deleted it, but once you download it the main screen only shows for a couple seconds then shuts down. I really wish I could return my light as their ASININE app has made it useless. 🤬

I’ve owned WiZ products for the last several years. That has built a track record for me of trust and reliability for their service within my home. I’ve found WiZ product compatibility with multiple home automation standards a desired trait that more of these types of products should be required to maintain. The WiZ application in one of multiple venues to interact with the products. Within the app all WiZ devices can be controlled to a precise art. I find the application straightforward and has only improved of previous iterations. Setup has always been incredibly efficient and one of the quickest I’ve ever dealt with in smarthome environment. I’ve recently taken on a renovation project for my elderly mothers home. Safety is a big factor for her current needs. The WiZ product line has all that I need for me and her to be happy with. I will be installing WiZ cameras, exterior and interior lighting and make sure she has the available mobile switches and remote for additional ease of use. She is no longer afraid of this technology. She now finds like I do that it makes life a little easier. Thank You WiZ! Keep making a great app and countless great products!

At this point it Hass to just be laziness. In 2024 I have never worked with a lighting app that can’t even remember the last setting it was on. If you have it set in your bedroom and you turn them off when you turn them back on it, all defaults back horrible white if you have four lights and say you have two of them off and you go to change the color, it turns them all back on and changes the color of all of them! This is the worst intuitive app ever and this company does nothing about it! App developers… You know what would be nice… That when I turn the lights off and I turn them on, they turn on with the same setting I had last time! It’s no fun to reset your lights every single time you use them! Especially because you have to have the app to do it. Literally the lights are fine. The app is nothing more than an inconvenience, and a big annoyance! Fix this app.

This new updated app is awful. I never had any issues controlling the lights from my phone with the old app. When i was finally forced to upgrade to the new one, half the lights that use this program no longer want to work or occasionally will show they are working in the all. It has turned into an expensive bulb I have to manually turn on and off. I haven’t changed my wifi, location, or set up in any way besides the app and always have issues now. Update: No response from developer help. They leave a comment on everyone saying to contact them for troubleshooting. The app has only gotten worse where it now says there is an unknown error and to try again later. If I use wifi or cellular I get the same message. The worst part it is always random. Sometimes it will work after a few tries and other times I just give up and manually control the light. I’m not sure how this app has a 3.9 rating…

I worked hard to understand and set up my original version 1 app and was doing pretty well with it so when they said I had to use the new app and they would migrate everything for me I thought I would be ok. But no turns out they had 3 different accounts on my list and I chose the wrong one and could not pair some bulbs even manually Finally I deleted a bunch of lights in one account and chose another which I have gotten to work after 3 HOURS of concentrated effort. If the bulbs were not so $&@#% expensive I would have smashed them. The new app is horribly counterintuitive to use and it is maddening to be forced to update and mess up something that works. You need to do some naive user testing before releasing When theses bulbs go I will not be buying Phillips again. And for the record I have used multiple brands of computers, software and handheld devices successfully for 30 years.

There seems to be a 1 in 10 chance that when I open the wiz app that it works well, 9/10 times it won’t connect to my bulb, spits out “Unknown issue occurred Something went wrong, please try again.” Every. Single. Time. If I hadn’t set up the bulb on build v1, I’m fairly confident that it would take up to a week to set up the bulb in its current format. I don’t know if it is an issue with the bulb compatibility but I had fewer issues on v1. Which stinks, I had to switch apps just for this to continue and become worse, at least from my perspective. Update: After a recent update, software hasn’t missed connection, but I still constantly get a pop-up saying “Unknown Issue occurred Something went wrong please try again” even if it does work which is clunky and annoying.

Honestly, the lights are great - when they work. The app is horrible. My lights always magically aren’t connected, and the only way to control them is to completely reinstall the lights like I’ve never owned them. I don’t know what happened in the past few months - but it’s been a complete nightmare whatever was done behind the scenes. I would suggest any other brand where people have no issues controlling their smart lights from their app - the lights are a dime a dozen - nothing special from others. If you can’t get your lights to consistently work with the app, the app is probably more important to customer satisfaction. I’ve gotten to the point where I just let them only work with the schedule I have set up - cause magically that works just fine, but controlling them manually now is just a gigantic hassle. I will never buy this brand again due to the horrible app - it’s that simple.

The quick actions and shortcuts don’t allow you to toggle a light on if it is off or off if it is on. This means tediously having to creative on and off versions and running out of space for quick actions on the widgets, or shortcuts on home screens. In short time using v2 app have hit some stability issues, e.g. Widget is failing to launch app when I select to add a quick action from the widget (although it can be done if you launch app yourself and can find quick actions). Update: shortcuts/quick actions are not controlling all the selected bulbs (maybe only newer generation ones?) and cause them to gray out until app restart? On off from room control? Since only the few newer bulbs have the SpaceSense (which wasn’t mentioned in the constant nagging to upgrade to app v2) this new app doesn’t seem to have been appropriately tested and appears to be a downgrade from the v1 app.

If you have a functioning app that works well with your product, and for whatever reason you want to release an updated version, make sure the new one is also functional, at the very least, and working. First of all, it now takes 4 clicks to get places that should take 1 click. Want the color menu? Well, randomly click around until you find it because it’s super unintuitive now. Everything is laggy and you don’t know if your press registered or not as it takes 10 seconds to respond. In those 10 seconds, if you pressed it again, all your commands will execute 10 seconds later. Adjusting the brightness and speed in particular is a nightmare to get where you want it because you have to wait to see where on the slider your press registered, or if it registered at all. The old app was fine. All the functions were responsive and the layout served its purpose. I just want to change colors and adjust the brightness. I don’t need a graphically amazing user experience, especially if the actual reason I’m in the app doesn’t work right. It’s been several months since its release and it’s still broken. Review after bad review hasn’t gotten them to update it at all. Please prioritize the only way customers can interface with your product, please. I’m downgrading for now.

I love the concept of this app. If it worked that would be great. I constantly tells me there is no connection which is just not true. The app is worse than the last one which also struggled with stability. It will frequently only link to one or two in a large group of lights. I have to force quit and restart the app almost every time I try to use it. The lights are great. Wish the app was too Edit- several months later downgrading to 1 star for zero improvement. I’ve invested too much in the bulbs to give up but if there is a third party developer that can make something that works PLEASE DO. This is unusable Yet another update with zero improvement months later. Absolutely terrible. Please some developer make an app for these great lightbulbs that is stable and functional! Worst app that I continue to use because I’ve spent too much on the bulbs to walk away.

I never write reviews, so I really hope feedback is taken seriously. The app is fine, though not user friendly - you have to go through a bunch of unnecessary steps just to set one light setting. It’s not as easy to use as the original version. Also too, it would be nice to go back to the settings/lighting options without having to go “back” through a ton of pages. However, it does turn my lights on and off, so I guess it does the job. The reason for my review is due to a bug of the app that no matter what section of the app I navigate to (home, library, etc) it automatically brings me back to the automation “tab”. Sometimes I can’t even set the light mode I want because of this. It’s annoying and counters the whole purpose of the app.

months in, I still am sticking to original app. it still works better lol I was going to give the new one a try at some point if the app devs got their act together but I can see from the recent reviews they are still ignoring the elephant in the room and gaslighting their own customers pretending all is well. so, I can continue using the original version 1 app. why? because it STILL works better after a year observing the lack of improvement on this what appears to be train wreck new version. devs. take it personal. i mean it. you should. i cant tell you how many reviews ive read saying this simple request: DO BETTER! until you do, stop insulting our intelligence and at least admit this version needs drastic improvements before telling people to leave the original app which still works far better technically.

What clown PM thought this was a good idea? Oh let’s release a new app that can boost in app sales but make our product unusable. Genius thinking! I can’t follow your migration instructions because downloading the new app causes the old one to crash upon opening it. The fact you have migration instructions at all on a consumer product tells me you as a PM don’t know what you’re doing. The new app, after signing in, recognizes my rooms i previously set up BUT either the new UX is terrible or there’s no way to manually set up my existing bulbs (that couldn’t be auto migrated by following your simple 10 step process that can’t be followed because it causes the old app to immediately crash). If you’re going to force all your users over by July you are going to force a lot of people to drop your app and hardware entirely. You’ve got a lot of work to do.

Update: It’s had some hiccups & bugs, but our internet has been weird lately. Everything seems to be fixed by updating the app. My initial review was also five stars, but contingent on the app’s usability over time. It’s still five stars and I’ve finally figured out how the new interface works. Here’s my minor complaint… I wish there had been a video tutorial, because the new app is more difficult to learn than the old one. It’s not as intuitive/accessible. Despite this it’s not enough to dock a star, the app functions flawlessly so far and is light years ahead of the old one. My lights respond faster than ever.

Adding a new lightbulb went from being a seamless process that my grandmother could do to a pile of nonsensical process. The new app does not even identify what wifi the cell is connected to so I need to type the name of my router by hand along with the password. I don’t know you guys but you had something that work well and was a easy as connecting AirPods to my iPhone to something that resembles trying to come out with a workaround inside a Linux distro from the 90’s. I’m a big time geek and seeing other fellow programmers ruining an app for the sake of giving a refresh just makes me really frustrating. Older people could not figure something like this out. I wouldn’t buy it for my parents and then have to deal with all the connectivity issues for them. A good product works seamlessly and effortlessly. The process of adding a new lightbulb is neither of them in this app.

Had issues with version 2 when it first came out and people lost their minds me included. Left a bad review. They listened and they fixed it so I’m back here changing my review so I can sleep at night credit where credit due. Haven’t had issues in a while. I still like the first version interface better. Things feel hidden in version 2. Like I have to be on the look out for an Easter egg to change what color white I want. Layout of the controls the first version was simple. You didn’t have to think. It was faster to make a change especially to a different color but what eves. Im griping. As long as this new one don’t glitch I guess we are copasetic.

The WiZ v1 app is perfect! It’s an actual functional app designed to control your smart lights. This new app is horrible marketing garbage. The focus of the app has switched from controlling your existing lights to pushing you to purchase more things from them. My desire is to control my lights, not to be bombarded by ads. Horrible. And why are you shoving that garbage down your existing customers’ throats? I’m already a customer and within the WiZ system. Of course I’m going to continue to buy WiZ bulbs - if using them is enjoyable and functional. If your app turns to trash then I’m going to get rid of your entire system. Maybe focus your marketing on getting new customers instead of angering your existing ones with a trash app. Maybe focus on building good products and apps, and your existing customers will stay happy and continue buying products.

I’ve been using this for almost two years now and it’s been great. The old app was so easy to use and I’d use my Alexa all the time but recently every time I opened the app it would just berate me to use the new one. So I downloaded it. Tried connecting my light to the app but wouldn’t work until I looked it up and found someone saying I had to delete my home from the other app which I ended up doing. Before then I wasn’t told to do so and got frustrated for over 15 mins trying to figure it out. I finally did and I spent an hour trying to connect my Alexa again but didn’t work. It just kept saying it couldn’t find a device on my Alexa app. I looked it up on Reddit and Alexa isn’t even compatible with this new app?? I deleted the old one and I can’t even get it back. The whole reason I got this light was to use it with my Alexa so what’s the point