Name: Xfinity
Rating: 4.34518 (1050913 reviews)

User Reviews for Xfinity

4.35 out of 5

1.1M Ratings

1 month ago, AlainaP13

Makes Life Easier

The Xfinity app makes life easier when it comes to paying bills for your Xfinity utilities. More recently I have Xfinity home & mobile services and being able to multitask bill pay in the one app is handy! I’m a member of Xfinity Home & I like that I can pick the day that billing is going to pull my payment directly from my checking account. With a convenience like that, I tend to make biweekly payments. & therefore always on top of it. on the other hand, XFINITY MOBILE gives no options besides auto pay on the 30th of each month. that’s all well and good if you get paid weekly. A lot of people, including our family may work for the ST of CT or other similar jobs that pay weekly. It would be convenient as a biweekly customer to be able to choose my auto-pay date because it’s constantly changing! Nowadays, I can’t always guarantee my mobile payment will be available on the 30th. Just something to keep in mind as I run into no problems on the Xfinity homes side of things. Thanks, and kind regards!

3 days ago, MiLk MoNeY MiGz

This is the worse buisness ever!!

You pay and pay for the worse service ever.. Outtages have been at an all time high it happens every single day for the past 3 weeks and before it was more sporadic but often enough to get very annoying because it goes on for hours.. Xfinity is the biggest sc@m ever and they don’t ever fix your bill or compensate you without haggling them for an hour or two in most cases.. They know how horrible the service is and act like it’s great.. I work from home after Corona and Xfinity has been ruining my life.. I lose so much money due to this company and they can care less.. I will post everything now since they don’t even take calls the automated service hangs up on you if you want to talk to someone about the outtage.. By far the worse and the reality is you can’t change service because they have this area where I live which is ridiculous by now that you can’t just switch.. Trapped with this horrible company has been the worse part of living here.. I hope they get sųed by everyone for their neglect and horrible service.. This is causing emotional distress for me and my family because two of us work online and are the main bread winners and have to take all these days off because they don’t realize or care how important the internet is for some.. Not everyone just surfs the net and watches shows WE HAVE WORK TO DO! THIS IS YOUR WAKE UP CALL XFINITY / COMCAST! WE WILL BE HEARD AND THIS COMPANY WILL EVENTUALLY GET WHAT IT DESERVES!

2 months ago, Bronzegyrl

Xfinity Practices Will be Uncovered

My older cameras stop working. One over a year ago and two on the same day. All the while, Xfinity pushes two-way audio home security cams. I fell for it and got them. Had to upload the purple app with white X. I practiced talking through my cams once and they no longer work. I have an older iPhone which they now say is not compatible with that app. The engineers should allow all phones to be used w/ their apps or in advertisements on the other app or wherever, there should have been a disclaimer that the cameras and app may not work the way they should in conjunction with certain or older model phones. Now…My bill is twice as much at almost (almost $250) and I can’t use the cameras the way they’re intended to be used… and the only place I can see the movement is on an old home security app which will soon reportedly be obsolete… Xfinity is the only party winning in this situation. They tried to offer me some phone (not iPhone) and they wanted me to patronize their cellular services. No, thanks. They already have my internet and home security, which is much too much. And, so this is why I believe they have some kind of way to make your old cameras and products (you get from them) stop working, they make updates to their apps and whatever, to inconvenience customers and force our hands to buy new products. This will come to light one of these days… mark these words… All to make more money.

1 year ago, stihgnob

Awesome speed

I pay for 1200MBPS, I get anywhere between 1% and 60MBPS. Yet they charge me full price. Last night at 1% the pinwheel wouldn’t even spin. But what they don’t ever fail at is taking my money and making me jump through hoops and beg for discounts and on and on about how they can’t do anything without sending someone out here to tell me it’s not my house it’s their outside plant cabling. Ok so why make me go through this process again and again? Why not say well we are giving you half the speed so you’re going to pay half the bill? Because when I’m too depressed to call and beg they get full price because I don’t want bad credit. I’m screwed either way. Plus it makes my depression even worse and more debilitating and harder to deal with anything. Life is hard enough when you’re disabled. Internet and tv are kinda what I am left with right now waiting for my next fusion surgery. So thank you Comcast for emptying my wallet wile leaving me unable to use my service I get robbed good money for. Do you even read this? I doubt you even go through the problem of reading your customer reviews. Because you care so much. The best part is she was sending me to technical support and hung up on me. So no explanation to tech, no notes, no help from her and no tech help. All I want is to pay for what I get. If you’re going to give me half the amount of services then you should charge half the price till it’s fixed.

3 years ago, Sean Hannity Fox News

Terrible app, by a terrible corporation!

Where do I even start? We first got Xfinity years back for homeschooling, it was $10 a month for around 15Mbps. Very reasonable at the time, but the internet has changed, and obviously 15Mbps is nowhere near fast enough today. So a few years ago I upgraded to 50 Mbps, and was charged somewhere around $50 a month. Fine, the internet was fast enough for my needs. But 12 months later, the price doubled. So, I called and got a better deal. Again, 12 months later, price was bumped up. Same thing, except this time they forced me to sign up for a tv service I didn’t want or need in order to get a lower internet price, which ended up being more expensive than before. Now, for the problems with the app. First impressions after downloading it, VERY confusing. No clear way to set up a home, way too many options. This last month I went over 250 GB and was charged an extra $40. Absolutely ABSURD. Nowhere on the app or Xfinitys website is there a spot to see what device pushed me over. I usually never use more than 800GB in a month, but somehow this month I am pushing 1500 GB?! Xfinity is a greedy, corrupt, monopoly corporation that puts profits first. I live in a large city, and Xfinity and Satellite are the only two options. If Xfinity’s competitor from the county next to mine served our area, we would have no data limits and the price would be less than half of what Xfinity charges! SHAME ON ALL GREEDY CAPITALIST MONOPOLIES!

11 months ago, ssseeeaaannn

Worst internet ever

Hands down this is the worst internet provider I’ve ever dealt with. I was transitioning to atnt because they had a better deal but Xfinity said they can provide faster internet and also gave me a discount. Somehow the new internet box they gave me is 1000 percent worse than the one I already had. Literally been on the phone for 2 weeks trying to resolve this. The fact that I work from him this is not ok. This is the worst internet provider based on the service I received. I’m in a meeting one second the next I’m waiting for my internet to connect. I did not have problems before now it seems like they can’t fix it. So when I’m done with work after using my phone hotspot I try to sign back into the internet to watch movies and it says I am not connected. Someone needs to reach out to me about a discount because I am no longer using the internet you claim to provide. My phone hotspot is NOT xfinity. I should not have to wait my phone bandwidth because xfinity is having major problems. Literally can’t even make my meetings at work because xfinity can not resolve this. If I can give negative stars they deserve it because I can’t keep telling my boss my internet is bad when xfinity claims to give me the fastest internet and I have 2 phones and 2 laptops connected and still won’t work. I even disconnect everything except my work computer and it’s still bad.

3 years ago, Sad and Stinky

Uncaring company who broke our waterline and refuses to fix it

Comcast “upgraded” our lines and in the process ruined our internet experience and our lawn. We called and they came out in a day to fix it and found the upgrade had created issues. So they scheduled a tech to come work on the lines a day or two later. In the process they broke our waterline to our house and left. When we noticed it a few days later with soggy lawn and then a huge spout of water coming up, we called and they made a rocket to fix what they broke. Several days later now they refuse to call us back to actually do the work while my family lives with no water, backed up toilets, unbathed kids and parents, no ability to do laundry, cook or clean. We have been loyal customers for over a decade and even have our phones with them but now will be trying to ATT and Verizon since they have treated us like we do not matter. Uncaring when they break stuff but they will be there should your internet be down. Shameful service and I will be suing them in small claims court for damages and mental anguish. We have a 3 year old, a 7 year old and a active 14 year old who plays football and now has to go to school smelling like he slept he hasn’t showered in a month hurting his self confidence and image at school. This is the worst experience I have ever had from a company and will never use their services again.

12 months ago, WelcomeHomeSW

Botched

Certain features are great, like being able to see and manage who’s trying to connect to your Internet router. But recently updated the app and I got a new router and I can’t even FIND the part of the app that lets me manage devices. ALSO when you’re having an outage issue, you’ve changed phones, or offloaded the app, it’s incredibly ridiculous to get logged back in! We recently had an outage in our area, and I logged into the app to try to get updates. I had changed phones, so I had to download the app and login again. Not once, not twice, but 3 TIMES using my email and password; waiting for an authentication to be sent (which wasn’t received) and all kinds of hoops that just didn’t work. Absolutely infuriating! Then, once I did login, it didn’t even give me the information I needed! It didn’t tell me how wide the outage was, it didn’t tell me the anticipated repair time, it wasn’t even clear that the system understood that there was an outage and it wasn’t my own router problem. It did not fail to try to force me to talk to a BOT that didn’t know what the issues were, and didn’t help… and kept coming back and trying to point me in the wrong direction. That’s the last thing in the world that you need when you’re having an Internet outage… is some Bot that wants to point you to FAQs.

1 year ago, amyjoelee

“Updated” app freezes and does not work like it used to.

Can no longer unpause devices or wake devices up with a single click. The “wake up” button, tells you it just “ woke up” the devices, but they don’t work and still show they are in sleep mode. It used to work, but since the “update” it does not work unless you physically change the schedule. Then you have to remember to change the schedule back. The app also frequently freezes - which is a problem when devices are paused, if I want to unpause a device or wake them up from bedtime, I can’t until the app decides to start working again. So no WiFi access until it decides to start working. Extremely frustrating. Apparently need to pay more for a separate device to do what xFi monitoring used to. And - it won’t let me post this review because it says every name and random combo of letters and numbers is taken. I’ve tried 10 names.. still trying. Now we were told we had to update our router “gateway”. App hasn’t worked since!!! Tells us we are offline when we are online.. blocks us from seeing any devices or modifying any schedules because the “gateway is offline” - it is NOT!! And you know how hard it is to get ahold of someone that will help? I tried- instead of helping or sending me to someone who could.. they just stopped responding. Can’t even say poor service.. just poor...

2 years ago, julia1996

Update messed up the app

I rarely ever leave app reviews but I had to come on here to talk about how difficult using the app to pay bills has gotten. Before the random app update you were able to see your statement as soon as you logged in the app. Now the homepage doesn’t even include the bill. It’s on the overviews page which I guess is fine but viewing the electronic statement and previous statements is on a whole different page. Also You have to pay your billin the xfinity chat box which is so random and would be fine if it included a tab for payment activity or transaction history here as well but it doesn’t. You can only view (at least based on my knowledge) current and previous statements as well as any transaction history when you go to the account page. When you get to the account page there is no clear button or tab to get to the statements page, you just have to automatically know to hit your total balance. The app is used mainly to pay the bill and view the bill so why have the developers made it painstakingly hard to do both? I go through a goose chase through the app every month trying to figure out how to see my statement. This is the worst update I’ve ever seen done to an app. I’m not even certain when the update occurred but I know that every since it occurred using the app has been a terrible experience.

3 months ago, Sauterbabe

This app is useless

This is a horrendous company in terms of customer support. They clearly do Not value their customers. The app they advertise as so helpful doesn’t replace the need for help of a live agent. It doesn’t help making changes on a persons account when that individual isn’t tech savvy. There doesn’t seem to be aplace on the app for a customer to schedule a call from an agent. Pricing has escalated out of the range of most people, and this companies profits are clearly not being used to enhance customer experience or satisfaction, especially when facing multiple issues ! When you finally can get through to a live agent, the calls go to off shore call centers. There seem to be few American based call centers or Supervisors to deal with more complicated issues. The off shore call centers are often counter productive to giving customer support! And by the way, why isn’t this company hiring and training more American workers? The level of my services is inconsistent, and services are frequently unavailable. Comcast has the poorest customer service of any company I have ever dealt with! Yet my prices continue to go up and Comcast continues to operate, ever expanding services they don’t have the capacity to support. I see this as a company that is so profit driven that they’ve lost concern about quality, customer satisfaction, and operating in good faith with their customers.

10 months ago, MarioPinedaNavarro

Horrible Service and app!

I have unknown devices constantly connecting to my gateway and I am constantly pausing them from the app. Can’t permanently remove these unknown devices because the app won’t allow that! Now that I’ve been pausing multiple unknown devices, my own devices have also been paused. I checked the app to see the issue but it shows that my devices are connected and have internet access. Restating my WiFi and changing the password doesn’t seem to work either. I’ve connected support just to go through 3 agents with no answer to my issue. I’ve addressed all of my issues with my devices being blocked and unknown devices constantly connecting to my gateway. 2 of the agents even insisted that the issues were MY devices and I had to contact the manufacturer of each device! The funny part is my devices can connect just perfectly to my hotspot and have internet access. They scheduled a technician to come see the issues but according to them they “know it’s not on their end because they see everything is connected to my gateway”. So as it stands right now my devices have no access to the internet for a week until the technician arrives. Oh, I almost forgot to mention that I’m getting charged $130 for the month in 2 days when I activated my account last week. Only with Xfinity would you get this type of customer service!

2 years ago, MarcoReene

Getting connected to your own Apps like the apps that come with Xfinity streaming.

I think that all the apps that come with your package should be able to be presented on the TV without all the complications of codes and getting into this and that things that I don’t understand how to get into to get my free HBO I’m supposed to be having I also got billed for 99 for Paramont which was supposed to come with the programming that I and supposed to have in my package deal I don’t understand why I have to sign in for HBO when I have it free for 12 months with this package I have I don’t understand how to get into these things I don’t understand none of this and I can’t get no one to help me to connect the stuff without having to go into it every single time and put in codes I don’t know how to do. When I had someone come out to hook it up for me you would think that they would have already put in all the channels that are supposed to be in here that come with a package. This is very confusing for me I do not understand how to get to channel is it on supposed to get and it is impossible to get the connection because I don’t know what I’m doing and there’s no one online to help you do things like that they’ve all failed and I have tried so many times

9 months ago, amznwmn

Not showing devices connected or showing devices that aren’t connected

Since the first time I used this app, it’s shown information about my network that wasn’t matching up with real time info. For instance, there have been multiple MULTIPLE times when my iPad is connected, I look at the “Connected devices” on the app, and it doesn’t show the iPad. Or I’ll log off of my Wi-Fi on my phone, open the app, and see that it still shows my iPhone attached. This happens even after I close out the app and reopen it. I also just don’t find it to be user friendly. When I check the Recent Activity page, it continues to show one login from my iPhone 11 days ago, and one login from my iPad 13 days ago, even though I’ve logged on with both devices multiple times just in the last couple of days because of connectivity issues with my modem. None of those logins are showing up. And apparently, the login from a “Mac” (which I initially thought was my iPad) was when someone hacked my Wi-Fi and changed the admin password! When I check the “Security” tab, it just says something like, “Your devices are protected.” Well, I want more information than that! Telling me that is completely useless. What am I really going to do with that information?? It seems like it’s there for the sole reason to make the user feel good.

4 years ago, pookal

Can’t access any of the main menu features on the app

It’s very irritating that the app refuses to exit out of the virtual chat when I open it. I’ve been having connectivity issues with my WiFi and xfinity isn’t able to do a thing every time I call. They make it virtually impossible to talk to an actual representative and when you’re finally able to get in touch with someone they blame it on a local power outage and they give you a time frame when it should come back up. Mind you that I was told 4 different time frames each time I was able to “chat” with someone and that I would receive a text and call for when the internet would come back up. It’s been almost 2 days since my internet has apparently been down with a supposed timeframe that it would be up by the end of the first day and no such text has arrived. The only way I have somewhat of a connection is if I restart the gateway from xFi app. It gives me internet for a few hours give or take before I have to do it again. However when I click on the app to restart the gateway, I can’t access the main menu or any settings on the app because when I open it, it forces me to either activate a new gateway ,speak with the virtual robot, or sign out. There’s no way for me to exit out of these options. Please fix this issue at least because you can’t even resolve an internet issue.

11 months ago, Firecrackerbbk

Don't get suckered into it

Giving 2 stars least I can do I've been with xfinity since 2016. The cost is stupid insane compared to competitors in 2023 ...But I would think loyalty mattered and every time I tried to decrease my bill there was no option (but new customers get sweet new deals?!) well now T-Mobile is here with 5g internet for under $50 so I made the switch. Then also switched my xfinity phones over but it was so easy canceling and transferring my number from xfinity BUT they don't tell you that if your phone isn't paid off you can't get it unlocked for 24-48 hours so here I am stuck in limbo with no cell service because they went ahead and canceled my phone but I can't use my cell service on the new carrier until xfinity unlocks my phone. I was only able to communicate with xfinity via their chat box to resolve this issue then since my account was closed the following day I am no longer able to communicate with the chat box and I cannot call them because I have no cell service. Who knows when my phone will be unlocked but I gave them $581 yesterday to pay off the phone and unlock it ... it should not take 24-48 to unlock a phone. This is malarkey. So here I am posting a snotty review. Go elsewhere you can find cheaper and better services.

3 months ago, ThorntonLofton

Terrible WIFI Experience since my Upgrade

We recently upgraded Internet speeds/WIFI with the new Gateway. All I can say is that it’s been awful ever since. My wireless printer worked fine prior to the install, however now its no longer included on my list of authorized devices and will not connect to the new network. I’ve tried several ways that have been suggested and NOTHING has worked. I can’t keep moving the printer all over to find the “right spot” , as it has always worked from the same location it was initially set up in. I’ve tried to get support - even if it is just someone could help me get my printer back on my device list so that I can connect it. All I ever get is the automated chat bot who really cannot COMMUNICATE! The suggestions are not exactly what I need but they seem to keep returning to me same topics. If I’m lucky enough to get an HUMAN, then it will be someone in another country who barely speaks English, so I can’t understand what they are saying and vice versa. Nothing gets resolved and I’m just left with an elevated stress level! And of course XFINITY asks me to complete a survey, which apparently they have not reviewed because they would have taken some action to reach out. Of course I’m going to call again now and TRY to get a human person to speak with. DISAPPOINTED LONGTIME CUSTOMER

1 year ago, daniellabrad12

My service was deactivated for no reason

I have been a customer of xfinity for over 10 years I literally have everything with xfinity there mobile service and home security as well as cable and internet I have 8 lines on there mobile plan and I’m on the highest package on cable for me to wake to my cable service deactivated I have been back and forth from the app and my cell phone speaking and chatting with customer service representatives since 6:40am and no one can connect my cable service first I was told that I had a pass due balance (wrong) then I was told that I was on a payment plan or arrangement( wrong again) then I was told that I put a seasonal hold on my account wrong again) then it was because of the affordable connectivity plan which I have been apart of since my children started elearning and never had a issue to now I have been hung up on numerous times and when I ask to speak to a supervisor I get transferred back to the automated system and gets hung up on I’m being told that I would receive a call back and no call back yet I really wish that there was a different cable provider because this is no way to treat a customer I literally pay over $800 dollars a month their services and for what to get treated like this it obvious that this company doesn’t care about their customers

2 years ago, Onthefarshore

Slowest App in Existence!!

If I could give this app negative 5 stars, I would. One would think that an internet service provider would have one of the fastest, sleekest apps in existence. They would be wrong, however. This is by far the slowest, worst, most intolerable app I have ever attempted to use. It even puts their obnoxious voice attendant to shame, and that’s nearly impossible to do. Xfinity certainly blew everyone out of the water with the worst costumer service and voice attendant to date, but they truly surpassed everyone for the worst app ever created. I can’t help but wonder if the irony of Xfinity, an internet service provider, having the slowest app on the planet is lost on them. If I had to bet money on it, my guess is they just really could not care less about their customer experience (and I pay over $200 a month to use this garbage). This app is truly a pathetic experience I would not wish on my worst enemy. User beware and be prepared for a frustrating, tortuous app experience that will have you wanting to delete it as soon as you try it. I could never recommend this app to anyone but the Xfinity app creators and their CEOs. If they had to use the worst app on the planet on a daily basis, we would not have to. Of that I am certain. Don’t do it. You will regret it immediately. I give it -5 stars.

2 years ago, ang197119

Update from me on xfinity internet and phone service!

Aside from the inability to reach a customer service agent that is human For help which I wrote a prior review on, In approximately July or August when trying to lower my bill for Internet I was tricked into believing it would lower my Internet bill if I added a phone line. Bad on me for believing them they lie consistently. I knew better but did it anyway. Now I pay not just once a month but 2 to 3 times a month anywhere between $30 and $109 currently due! It confuses me why and what I am being charged for and why it’s not just once a month anymore, I understand I added a phone but every other week I receive a threatening text saying they’re going to shut off or slow down my Internet if I don’t pay more money. this last bill for a total of $109 I did not have the ability to pay until a week later, by some miracle I was able to reach a human being for customer service they allowed me to have my Internet turned back on and set it up for me to pay a week later. I appreciate that but I’m tired of the threats and bills thru texts that I receive 2 to 3 times a month. it’s confusing I don’t like it. I do not recommend you sign up with Xfinity for the above reasons

1 year ago, Chelle5374

Poor service across the board!!

I’ve had service, reception and personal information security issues for 3 consecutive months. I have repetitively reported them via phone call, online “live” chat assistance and texts. Not one time has a tech been here. I waited several days for an appt. Had 2 different dates sent to me by xfinity and they no call, no text, no showed to both of them. I have proof of that. I’m a healthcare provider and depend on reliable service and they’ve been consistently made aware of this. Also have reported that my system has been hacked into and although I’ve made repeated attempts to change my password, network name, pause and forget those outside “unknown” devices these devices/persons instantly regain access!!! Xfinity still doesn’t make this a priority and shows no care/concern for my information/security, not to mention my employment!!! I’ve asked multiple times to speak to supervisors and always get promised return calls which do not occur! Interesting that they NEVER FAIL to bill me full charge for services I rarely can use and are currently threatening disconnection. Ironic though because whoever is hacking into my service has caused enough issues that I cannot even use my Wi-Fi or watch tv currently myself yet I’m getting the bill!!! Do better Xfinity!!!

2 years ago, gchandler86

Comcast is Out of Control

This clown show of a corporation is now requiring the app to do basic gateway functions like port forwarding, managing devices, and firewall settings management, and has shut down the website that used to allow these functions without a mobile device. Of course the gateway manager is also useless now. For such a shameless display of anti-consumer practices that could only be possible with the backroom local monopoly deals ISPs and telecom giants have with each other, one imagines the Comcast executive suite twirling their mustaches and cackling maniacally while adjusting their monocles, warming their hands by the fireplace that has been stoked with fresh live puppies. While it is well known that Comcast is perhaps the worst of the worst in terms of shameless corporate greed and evil, it deserves saying again. In an age when access to the internet is an essential private utility, this behavior is more than shameful. There will be no reprieve I suspect until internet access is classified officially as a public utility and regulated as such, but since Comcast seems to have adopted a policy of shamelessly spitting in the face of consumers, the least I can think to do is spit back. May every SVP-level exec and up at Comcast suffer every misfortune that life has to offer, and be duly and eternally punished in the afterlife.

6 years ago, KYgirlnGA

Love the control but internet drops a lot

We love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!

12 months ago, Nani mau loa

Needs improvement

We have a vacation home and have Xfinity there too. This app is not user friendly for 2 or more accounts. I’ve wasted so much time trying to access both just to make payments and when I try to make a payment for the vacation home (signed in to that home, after having to log out and sign back in) it defaults to my home account. I have already linked both accounts, and went on line to click on manager of both accounts. It still won’t let me manage it. The virtual assistant is useless when you need to speak to an agent. How many times do I have to tell it AGENT PLEASE. It’s frustrating. There should be an easier way to access both accounts off of one app. In fact I know there is, because I am able to view other accounts I have with one app. You claim to have EVERYTHING in one and want people to use this to manage their account. Get it together because I’m tired of having to drive to the actual store to talk to someone in person. They can’t even give me an answer. They suggest everything I have already done. And when I call (once I get through the assistant), they treat me like I’m a total idiot. Offering the same advice which doesn’t work. It’s YOUR APP. FIX IT!

3 months ago, zsozso77

Sell the company?

Xfinity NOW service seems brand new. So new it doesn’t work and nobody knows why. I have talked to 27 people for 23 hours today ver a 3-day period and nobody can get me internet service. The only reason I switched from AT&T is because AT&T doesn’t service the area that I just moved to. Apparently Comcast can’t service me either the modems that they give me don’t have online service. They do not know why the Xfinity app crashes and then tells me it’s going to take 23 hours to upload again. I don’t understand why this is so complicated but I do know that I will be trying to get rid of Comcast and get my money back for the service that they the prepaid service that I’ve been charged for without getting service. The only positive part of this is that everybody has been kind. Most of the people I’ve chatted with or spoken with are not in America. they all say that they cannot work with this program because they don’t have access to it but they still try and leave me on the phone for over an hourjust to come back and say that they don’t have access and I need to call a number or go to a website that sends me right back to the chat where they don’t have access! Xfinity is the pitiful and their products do not work.

3 years ago, Jyy900

Do not use xfinity unless you have to

If i had the availability to use any other provider i would. Comcast/xfinity has always been just absolute garbage. Such a money hungry corporation, random changes in your monthly charges. RANDOMLY - For two months i went through “100% of my data” and this was after about 20 months with xfinity. My life did not change bro, how and where did data percentage even come from for my wifi. And with no changes to my life, i am no longer using “100% of my data” for my wifi. Don't know how it resolved itself but for 2 months apparently i used crazy amounts of wifi - with a 2 person household and NOT the cheapest plan whatsoever. I can see when i made payments for the last 2 years, but i cant seem to be able to see how much i actually paid each month. But i can guarantee, whatever amount they say the plan or “promotion” is, will not be the amount you will be paying. You will be blasted with dumb fees, and you will also not get the quality wifi that is promised from the promotions. Takes time but you will see how money hungry xfinity really is. Outsourced customer service with a frontline of an “xfinity assistant” on the mobile apps that accomplish nothing. False promises and false advertising

5 years ago, Doxiesusie

Assistance with new modem activation

After much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley

1 year ago, Silver_Tycho

When the app works it’s great

The latest update essentially broke the app for me. The only options when I try and use it are Overview and Account. All the other features such as seeing connected devices and managing my gateway are not available. I have a new gateway to replace an older one that I cannot activate because the app is not working properly. I tried to use the chat assistant for help, but it keeps looping and sending me to a screen to download the app which is not helpful at all. I have tried uninstalling and reinstalling the app, but still only Overview and Account show as options. The app also keeps telling me that my bill is past due when it wasn’t due for payment yet. Just to see if clearing that would fix the app, I went ahead and made my payment two weeks early. Even received a confirmation email and text that the payment went through. So now it’s telling me that my bill is past due and when I go under billing, that no payment is due. You can’t have it both ways! I really don’t know what happened with the update, but I do know right now the app is useless and I have an expensive brick waiting for an activation that isn’t happening without me contacting Xfinity and waiting for someone to do it for me.

6 years ago, Kryptonite7584

Want more freedom on....

I love the app. But I gave it three stars because it only lets you set the sleep time for pre-adjusted times. I’m not able to set my own sleep and wake times. Which would be very, very useful if I could. Like for example with the pre-adjusted time I have the Wi-Fi paused at 9:30pmand I can only have turned back on all the way up to 8:30am. I would like to be able to set my own sleep and wake time. Like for instance I have my children’s Wi-Fi paused at 9:30 PM and I would like to have it un-paused at 5:00pm the next day. Because my room is on the other side of the house so I have the Wi-Fi paused at 9:30pm to make sure my children are not getting on their games, phones etc. after I go to bed. In the mornings my children get up and go to school. Well sometimes I’m not always home when they get home from school. They know they are to do their homework before playing on the games, phones etc. but as anyone should know any teenager is not going to follow through on what they are supposed to do especially when a parent is not home to make sure they do as their told. That’s why I would like to be able to set the sleep and wake time as to what fits my lifestyle.

3 years ago, andbooger2

Xfinity

If I could find another service in my area, I would fire Xfinity,I have had trouble with this service since 2016,yes that’s correct, I’m getting bills from my insurance because my medical equipment is not online,I have had it with these people, I pay for nothing,surveillance stays offline,slow to no internet,I’m a disabled person l need my equipment to work,fire alarm goes off no internet, no phone,if nothing is working nothing is done, I’m sick of you people, I will find another service but in the meantime you all just keep taking my money for bad,little to no service, I would recommend that no one buys property here especially if they need internet services, I wouldn’t recommend Xfinity home either,it never worked, I have adt but it doesn’t work to par with bad internet services from Xfinity,$110 for internet that doesn’t work properly and don’t move or upgrade services you have created even more problems,pay more money and still get a promise,I know what the problem is and as soon as I try login in the app doesn’t show up as described, I would guarantee that Xfinity would not even consider reimbursing me for spending $400 a month because my insurance bills me because it appears that I’m non-compliant,I’m perturbed.

3 years ago, unhappy 18 year customer

Terrible service

My internet service has been dropping during peak work hours for the past 3 months. My cable TV service has never been affected by these outages, other than smart tvs losing their internet connection when the internet drops. I have spent countless hours on dozens of phone calls. Comcast sent me their latest Xfinity Modem which did nothing to improve the situation. Now every call involves resetting my Xfinity Modem, disconnecting my devices, tightening connections. Every time the agent says they have fixed the problem, but it returns the next day during peak hours. After 3 months Comcast FINALLY agreed to send out a service technician today who never showed up or even contacted me. I am starting to think Comcast cannot support peak periods of internet demand in my area. I have been a comcast customer for 18 years and am now looking for other internet and cable service provider. This is ridiculous and unacceptable. I recommend any prospective Comcast customer look elsewhere too.

9 months ago, cmarieb1012

Beyond terrible!!

When I use the app, it tells me to sign in before I can look at whatever I’m trying to look at then when I sign in it starts over this goes on repeatedly and eventually it tells you something went wrong and I need to call Comcast to talk to somebody. Fine I would love to talk to a real person anyway so I gladly call however, when you call they don’t let you talk to a real person instead they tell you to use the app, it is such a horrible experience. Over 2 1/2 hours this morning I went through this cycle and the app kept glitching so the one real chat I had was canceled right before everything was confirmed because the app froze. It was impossible to get back to what I had been doing with that agent. I had to start over and I have zero confidence that what I was doing was accomplished. All of this for nothing complicated just having Internet at my new address. Mind you I have been an Xfinity customer for 10 years so it should not have been so difficult. I am going to find a new provider this week because I am so upset about this. The old app wasn’t great. This new one is way worse. And their AI is horrible. I wouldn’t recommend this to anyone and I wish I could give it zero stars.

3 years ago, Mad in Galveston

Little functionality

I’ve been trying for more than 12 hours to get a new modem/router online that we purchased to replace a failed netgear router. It’s bad enough that I paying outrageous amount of money each month simply for Internet for a weekend house that we are only able to get to 4 to 5 days per month. I previously had a router I purchased when we switched from AT&T to Comcast. It failed. I didn’t wanna pay an additional seven dollars a month from the rest of my life for a piece of equipment that cost $150. So we bought a new one. Everything about the router is working. However, neither the Xfinity app, nor the technicians on the chat feature can clear the firewall for it to work. I’m convinced Xfinity does this to punish you for not using their Xfinity gateway. They keep telling me I need to register the equipment. When I couldn’t do it on the app, I contacted the technician on the chat feature, gave them all the information, and they told me it would take 45 to 50 minutes for it to come online. That was 7 1/2 hours ago. Everything on my end is green. When I put in the IP address, it sees all of our attached devices. The problem is with Xfinity and the app doesn’t seem to be able to clear the problem.

1 year ago, TDixon60

Xfinity App & WiFi

I subscribed to the internet service on May 26 of this year. My Wi-Fi modem has been reset two times and I still have the same problem and Comcast was supposed to call me at 9 AM central time today during my work break. Of course they called at 10 AM when my break was over so I didn’t get to answer the phone. I am so disgusted. I don’t know what to do. This is the worst service I’ve ever received. I’ve had problems ever since my phone doesn’t stay connected to Wi-Fi it pauses when it’s not in pause mode. Yes I can’t get through to a live agent I have to go through the automated service on the phone, which does not have a specific reason for me for my calling. I am sitting here now with no Wi-Fi service on my phone. I’m using my cellular data and it keeps pausing when I try to go to certain apps or either the apps won’t open my phone is the main phone and the service is just rotten I would never recommend Xfinity to anyone.

3 years ago, gilgillgil

Be aware

As a loyal xfinity member I was disappointed by their contract. I fully understand what a contractis , however xfinity does not let you aware unless your physically seeing that bill every month. I signed up for paperless billing to help me save an additional 10 dollars and receive my statement through my email. I also sign up for autopay to have xfinity take that money out of my account every month, which also helps me save money. I however like a lot of people do not live in my email box nor do I have the time to view the statement. The money is taking out of my account for a bill that I pay and assume I have coverage. I was amazed to find out how much my bill would have been if I would not have called and made aware that my contract was expiring and I would be charged almost double the amount for what I pay now. Xfinity is horrible and bad customer service for not letting customers physically aware of the contract expiring. I phone call would be nice, at this point I would even settle for an automated voice letting me aware of contract details. By all means my dentist calls me for an appointment!!! B aware and don’t trust and assume that xfinity has your back, because just like any corporation there in it for the money.

1 year ago, Don’t Use Xfinity

Terrible Idea, Worse Execution

Xfinity is actively pushing to replace its customer service representatives with chat bots since that’s about the only way they have left to cut costs and remove the last scrap of value from their service. They push the in-app ‘assistant’ as the solution to any problem one could have, which is no more than an automated receptionist. When the chatbot reaches the end of its 3 step troubleshooting algorithm it asks if you’d like to speak with a ‘live agent’ (the same chat bot but its messages are sent with a differently colored bubble). The ‘live agent’ somehow works even slower, and will require you to complete each of its steps every time you encounter it (there is no ‘I’ve already tried that’). What makes this all so incredibly stupid that I can’t believe anyone actually paid to design and launch this is, after investing hours navigating the go-round and taking the same troubleshooting measures that don’t work, the app can crash and close, with no way to recover where you were in their troubleshooting process and forcing you to start all over. Xfinity is the only internet provider in my area and will be the sole reason I move to where I can find a new ISP. Maybe one with actual customer service.

3 months ago, half-halt

Needs more work

I have the Xfinity app which generally works ok to oversee my account and turn on and off devices well… when it works. I have a situation where I need to monitor devices and internet access and this is done fairly well although a bit frustrating since for each device I have to back out and restart the choices each time. Occasionally the app does not load the information I need (outages or account info) but the xfinity customer service is wonderful…. When you find a human and not a fake voice. Biggest problem I have is there is no option to verify a purchase from the flex tv box or prevent a purchase other than a “purchase pin” on the tv which I have installed but it has still allowed a purchase to be made, so I don’t know what’s happening with that. Nor can the flex tv box be disconnected from the internet through the app as all the other devices can be. At the very least There should be a parental choice that allows an option for a text alert to be sent to a preferred phone to allow or not allow a purchase to be approved.

5 years ago, malibogtribo

My new xfinity system doesn’t work still

So on July 9th I was excited for my supposed new great system from Comcast. I was told I would have faster internet, reliability would be excellent.... Well after install that night my bedroom tv wouldn’t work on any channel . I was told to reboot my new less than 10 hour installed system. It worked for about 30 minutes and froze again. Because of my busy schedule it was 6 days later before I could meet a second technician to resolve my issues. He worked hard my living room tv seems to work better and my internet seems to work better, but my bedroom tv still freezes and needs the box to be reset every couple of hours. Don’t know what the problem is but I still don’t have a dependable system. The people are willing to come out in a couple days but the fact is I still need to clear my schedule to let them in and free time is not a luxury I really have. Not sure how to feel about the whole situation other than angry and frustrated at the same time. But they still are sending me a bill for an in dependable service that I can not seem to use when I actually can sit and relax after my 16 hour work day.

2 weeks ago, poiutewdfghkk

Bugs a-plenty

So hard to connect to WiFi on Xfinity Mobile site. Took forever with the iPhone, now trying with the iPad. No idea why it’s not working, as I can view to pw and it’s identical.🤷🏻‍♀️ As I try rating the app it wants me to “Tap a Star to Rate”. Can I do that? Nope, they’re all blacked out and don’t respond. I’ve copied this bc rewriting gets old as I keep trying to rate the app. Maybe someday…. Oh! I have to hit Send, then it asks me again in another box and That one actually Works!!! 😂😂 Next gripe: When signed on the Xfinity app, allow it to actually know it’s signed in. I try to change a setting , like EcoBill, and it wants me to sign in again. I guess it’s opening a browser. It asks for a verification from the app to allow the sign in, so I allow it. Then Nothing., no browser opens, and no matter how many times I try it keeps taking me through those steps and getting Nowhere. I’d like to change the default browser it tries to open but finding that setting has been impossible so far. The bot is no help whatsoever for any of this. All the other things I could be doing but instead I’m trying to do *anything* with Xfinity and that takes so many Days of my ever shortening life.

3 years ago, coleyh315

Thank you

We are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future.

2 years ago, Rapitonie

Very buggy app. Bring the website back to manage gateway.

First of all it’s dumb that you HAVE to use their app in order to setup and use the xFi router. The app is still very buggy and the website should still be an option because not everyone has a phone. Secondly, I am one who takes advantage of the advanced features on routers. For instance, I use port forwarding for many things in my house but am unable to delete or add any ports to current devices that already have ports forwarded. I know many other people online who have this issue and they also would like the website back and are very upset. My theory for what’s causing port forwarding issues is that Xfinity requires your devices to have an iPv6 address and port forwarding does not seem to like iPv6 addresses. And lastly, it would be nice to be able to control our home internet if we are paying for it. Many options are disabled because their so called “engineers” disable many settings from being changed for “performance reasons”. I can’t even connect to the 6Ghz band because you are not able to manage each individual band. Hopefully Xfinity can fix these items, but for now it’s best to use your own equipment.

4 years ago, houdinipyro

Horrible internet issues

Update: I posted the below email and got a response to go to a forum with a link for more help and when I try to click on that or copy the link it is impossible to do so. Seems to be another way Comcast just messes with you. Thanks again!!! I have been paying for the highest speed of Internet, and for the last seven months have continually had intermittent Internet connectivity, which is even more frustrating now that we are all working from home as we get constantly kicked off of our VPN. I have spent over eight hours talking to Comcast people on the phone and through their stupid chat line, and have yet to get any resolution. They make it so difficult for you to troubleshoot and speak to anyone to get the problem fixed, that you end up just getting frustrated and giving up. I am not giving up, but I am so frustrated and I’m looking for other Internet services other than Comcast. In a society where customer service is the most important thing that we produce these days, this company has absolutely no idea what they are doing, and have done everything in their power to make it difficult to receive any customer service. Comcast if I could give you zero stars I would!!!

10 months ago, TechLover2017

Total garbage and useless

This must be one of the worst account apps I’ve ever used. It’s impossible to get all your account info properly displayed. It gives partial info and managing your packages and add-ons is a task if you’re even able to. I tried to add on a premium channel package but haven’t been able to do so as I cannot trust the app being correct. Couldn’t get to my info without using the assistant as everything appears to be hidden or you get a message to call a number instead. Calling defeats the purpose of using an app. It showed my current rate and the add-on should add $10 but immediately the updated estimated cost jumped by $30. I won’t continue purchasing a package if the info is not reliable. New apps and improvements should actually help improve customer service and this app is no longer intuitive as the old one was. The web version is also no longer as helpful and clear as it used to be. I hope this is not a way to force people to call customer service so they can try to sell you more or convince you to upgrade for something you don’t need as they also recently tried to do but that’s a different story unrelated to this app or is it?

2 years ago, Fatbody757

Electronically Neutering the End User

I much preferred X Finity when you could log onto the modem itself in order to alter settings and change Nat functionality for devices such as game consoles. Now the modem tells me to login to the xfinity app, which is literally one of the most useless pieces of software I’ve ever had the displeasure to encounter. Now let me preface this by saying that I realise this is a decidedly first world problem. I am playing a game console, A non-essential piece of technology. However when I am spending $150 a month for a service I expect that service to work reasonably well. But when I try to enable port forwarding from my modem interface it sends me to the Xfinity app which appears to have no functionality or capability to do port forwarding. By the appearance of this situation that I’ve observed tonight,The quickest way to optimise my Internet service for gaming seems to be to change Internet providers. I dearly wish that this was an easy thing to do but apparently this is not the case. Please Xfinity, get rid of this appAnd place high-level functionality back in the hands of people who know how to log onto your modem.

4 years ago, clw781

App hasn’t worked in over a month

I previously moved out over a month ago , the app worked fine before then, when I got to my new address the app tells me to text an agent so we can get you up and running. I text the agent , the message says we have found multiple addresses associated with my mobile number and to determine my proper location and to enter my house number. I text the right address ,then It says we’re going to call you. Comcast customer care has transferred me 4 times trying to figure out why I cant sign in. I tried deleting and re-installing the app, they checked to see if i’m at the right address which It was ,I still can’t sign in. I can sign into the “my account” app and also the xfinity website, my modem is working fine I have over 200 mbps. Comcast customer care tried nothing that I didn’t try , asking me if i’m using the right account and password , its incredibly frustrating when I need to use this app for the XFI pods, when they go down theres nothing I can do about it, I can’t check their status nothing , It shouldn’t be this difficult to figure out considering it was working fine at my last address, i’m using the same modem I had before makes zero sense.

3 years ago, Bjkauf

Regret having their service EBB department conduct to disabled persons

Definitely none of this is showing up so I assume this will just die off. My bill was changed in Sept to cut out cable and someone put the double play on it and charged me for Tywin months. They would not go backs to when I officially called with my EBB number. It said Driving, ill call u back pending and I was told not to worry about it and they never applied it and it’s expired I was transferred more than 6 times hung up on and had 2 good reps but not able to help the EBB department saw their mistake and told me too bad. Told me they would not go vack and apply my benefit. Months went by and now they said to refill it out they never applied it so r told me it was still pending four months later they were uncooperative and I’m disgusted with being stuck with people who when I tell them I’m disabled treated me worse. Nobody would give any names or if without a threat of complaint and then no help at all. I’m so disgusted by the treatment I got from EBB department and supervisors I could just cry. I have been on the phone for hours and im just home from the hospital

4 years ago, TeriMIchele

Alert sound not consistent

A waste of time and frustration. Just go to your admin page through your browser. Absolutely zero help with app flaws. While I appreciate being able to see unauthorized devices connecting to my network. I am dissatisfied and disappointed that the alert notification does not always work. How effective of a app is it, if it’s basic alert system does not function properly all the time? I am constantly having to check for myself to catch the unauthorized devices connecting, to pause them. I have spent since April 2020 trying to get Xfinity to address the unauthorized devices ability to keep connecting no matter all the menu actions I repeatedly take, and switching out my modem 4xs so far, and still I have unauthorized devices reconnected within a week or two. Why does Xfinity have a app to find issues, but it’s like pulling teeth to get anything but basic help for the issue instead of actually diagnosing why it keeps happening? Very frustrating. I like the app, but Xfinity customer support is time consuming to get them past just the basics each time. Customer support is in bad bad shape. Who are their Trainers? Epic fail! The app is great, but fails to notify consistently.

3 months ago, Shopper Online

Negative Stars

Worst service and no support, nothing ever works, multiple apps that provide zero resolution. You have to listen to all the promotions and then it tries upon you off to chat and I’m disconnects and then you can’t get any home. Restart your devices over and over without getting help speaking with anyone then you go to chat he’ll for five hours to try and make it an Appointment and no one shows up to the appointment and then when you call again, no one knows that there was an appointment and when you’re almost done with Chad you’ll get a text message that says to call the 800 number so you’re just going in circles and then you have to resort to trying to go to LinkedIn to find someone who might be able to contact someone to help you and this will go on for weeks months and years. no Internet connection. There’s always intermittent service problems with all your devices. I can’t imagine handing over your security to Comcast. They can’t even provide basic services. They never showing up for an appointment. There’s never a complete work order and when they need to go to the power pole, they show up without a ladder.

4 months ago, hoblywobly

Xfinity WiFi is HORRIBLE!

We changed to Xfinity when my kids wanted cellphones for their birthdays. Two kids wanting cellphones within 3 months. Xfinity had a great sale so we got new phones so our kids could get our old phones. Sadly we signed up for a 2 year contract!! We researched and noticed that Xfinity uses the same “towers” as Verizon so thought we’d have great WiFi like we had with Verizon. Not true! Xfinity WiFi spins its wheels repeatedly. I have accidentally purchased items on games because not responding, not responding, not responding then somehow it’s purchased?!?! I’ve fought with game apps, Apple, and my kids (until it happened with me) because of this horrible WiFi connection and they don’t care. We get kicked off the internet at least a few times a day. Can’t get WiFi at my job; had no problem getting WiFi at work with Verizon. I really wish we would’ve stayed with Verizon. We had no issues with them! Changing to Xfinity was like a kick in the face. It’s been horrible! I do not recommend them for WiFi! Verizon is what you want if you want no issues with your WiFi and connection 100% of the time! Thank you Xfinity for wanting this review!

5 months ago, Z Knight

endless loop - useless

During an Xfinity service outage I turned to this app (using cellular data) to try to find out what was going on. Once logged into the app I found a button to help me see an outage map. When I clicked on it, it opened up a browser within the app a asking me to log in again. I did so and it sent a notification to the app, which this browser was running inside of, for me to confirm my login. The notification did not show up. I eventually found that if i closed the app right after making the outage map login request, that i could re-open the app and have the notification visible. I could then approve it, but since i had closed the app in order to make the login request show up, the app no longer knew that i was trying to see a map and showed me nothing. I repeated this stupid cycle several times before realizing that xfinity developers had made a stupid mistake with this design and the app is badly broken. Similarly, I tried to use the app this morning to request a credit to my account to compensate for last night’s outage, and this wretched app sent me into a similar endless loop. This app is badly designed.

Description

Your Xfinity experience, enhanced. Easily manage all your services in one place with the Xfinity app. Plus discover the power of NOW. NOW is a simple new way to get internet and mobile. It’s just what you want, and nothing you don’t. With all-in monthly pricing. Backed by Xfinity. Xfinity customers also get: • 24/7 real-time support anytime you need it. • Tools to help you seamlessly activate your equipment and test your internet speed. • Xfinity Rewards. Enjoy special perks, unique experiences, and product benefits just for being a customer. Customers who rent our equipment get even more: • Everything you need to manage your account, all in one place — pay your bill, view your plan details, change or upgrade your services, and more. • Personalized tools and tips to help improve WiFi performance. • Advanced Security to protect your devices and help keep loved ones safe online. • Parental controls so you can set family-safe browsing and pause WiFi to any connected device. • Ultimate control with tools to help you set up your WiFi, assign user profiles, and get help improving the performance of every connected device. Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity. Need help signing in? • If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted • Look up your existing Xfinity ID: xfinity.com/id • Or reset your Xfinity password: xfinity.com/password Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at xfinity.com/privacy/manage-preference