Yodel App

I have Senior passes to Mass Parks and National Parks. I have had them for years. It would like to be able to add them, but your system has not thought about that type of pass. Your help will be appreciated

I have tried many times, over two years, to purchase day passes for parking at a local state park, or to buy the MA Resident Annual Pass. All these times the app has been useless. The map location fails to know where I am, despite me giving it access, or simply accept a payment for a day pass that I needed (never works). I wanted to pay for parking yesterday and it failed to do its basic task despite me trying for 15 minutes, so I risked it and parked without paying the fee knowing I might get a ticket. That’s how much faith I had in the app, willing to pay 4x more out of frustration. I find myself now logging into the my state’s DCR website to pay for the annual pass to avoid using this app for the rest of the year. Developer, please, do a broad user acceptance testing (UAT) to make sure that your application’s features actually work. Failing to perform its basic tasks loses customer’s trust, limiting your scope and reach.

I came here, as instructed by the Mass. DCR to purchase an annual resident pass $60. It collected my info on 1 page and then showed me 5 state parks on another beginning page, then it ends there. Dead end. We all know there’s more than 150 state parks in Massachusetts. The app says ‘plan a trip’ but how can you -when they only show you 5 of the 150?! I entered multiple state parks and it was unresponsive and just blank. This is an Awful app, non intuitive, not helpful and not interactive to find anything to plan. There’s no help, no faq, no info, no tips…Just a Dead end. Deserves no stars. Stay away, call DCR directly to get rid of this ridiculousness.

I went to buy a pass for me and my wife, and when I first tried to do so it gave me an error message telling me to try again. I then tried again and was able to purchase two passes, but when I went to my passes realized I had been charged 3 times. After reaching out to Yodel support, they said that “Yodel Pass is not authorized to determine if a refund can be issued.” Which is absolutely ridiculous and infuriating since clearly this is a problem with the app and has happened before (look at the rest of these reviews!!)

What a pain in the neck! First time I use this app trying to pay for parking. Asks for my email I give, then I pick the park I want to pay, I choose an all day parking and start to pay, first it starts with my phone after I enter my number it will not accept it which doesn’t allow you to go any further so I asked the question after explaining what is happening and I get the answer to what I’m already doing. I explain I’ve already done that and the response “I don’t know how to answer that” this app is horrible.

I feel like a lot of people are buying passes AT the location where they might not get service on their phones. Either buy them before hand while on WiFi or if you have a wifi enabled vehicle, connect to that and boom. You’re in!

So here is my review you can’t buy a season pass through the app.. you have to go to the DCR website and redirect to the yodel sight.. once you pay for the pass you then have to link your account to the app.. which honestly should be automatically linked if you buy a pass.. so 3 steps to get a season pass.. I hope the state has extra staff to help people through this process that know what they are doing..

I was able to set my account up in 5 minutes. Added contact, car and credit card info. Purchased a one-day vehicle permit for our picnic ($7) and we’re off …. Stores any permits in the app for quick and easy retrieval.

App is required for parking at my local state park. I’m having issues with the app and I don’t always have my phone charged. The park doesn’t support cash or card payments anymore so being forced to this app incurs complications for me to enjoy the state parks. Horrible and discriminates those who don’t have wifi or have app access. Apps such as these should recognize these issues and work with clients to support flexible payment systems. 0 stars, and make payments more assessable!

I had my ATM, no cash. I found the App trying to find a way to pay for a parking pass. Luckily I was able to find a pass I needed and did not have to drive an hour back just to get gas. Use the App with confidence, just make sure you have Wi-Fi!

The state park I am at uses this junk app for firewood purchases. I tried buying two bundles of wood. After 10 minutes of farting around with a phone in the woods I now have two transactions each for two bundles and no interface or contact info for reversal. Terrible experience. Terrible UI. Terrible idea. This app is far worse than a locked box with a slot in it. Save yourself the hassle and just steal the wood. I have paid for the next guy.

I’m a resident of another state that is now using this awful app. If you buy a pass from the state parks site, there is no way to show it in Yodel. Using Yodel is undependable at best, so you’re forced to use the regular state DNR or Parks site, but then no way to load your passes in the app. Kudos to the sales team for this app - you’ve clearly hoodwinked multiple states in to buying vaporware. Now put the same effort in to actual app development & support!

I think this app is super innovative. I haven’t had to wait on link when I’ve needed to park even once. Highly recommend using it if it’s available near you.

My very first time using the app, I went to pay and got an error message. Then when I attempted to pay again, two passes popped up when I only need one. There is no place to report such errors on the app and thus no way to get my money back. Disappointing.

I am forced to give this app one star because I can’t give it a negative ten!!! It doesn’t allow you to link passes already bought. They make you share so much info. I literally want to go to the beach, not apply for a new passport. It might have been a good idea but the execution is horrible. Do better.

I used this to get the MA state park pass. The app constantly logged me out and many state parks are in areas with poor reception so it’s not possible to access the annual pass I purchased. This is the second year they have used this app and no improvements have been made. Very frustrating.

Privacy invading overreach. I just want to take my family to the park with a permit in the window like I used to. With this partnership with Mass DCR I now need a mobile phone and to provide a mobile number, email, and license plate and location tracking — just to PARK A CAR at a public park. Elitist baloney for the wealthy. I’m also voicing my disapproval to DCR.

MA now is selling all state park parking passes through Yodel which is highly problematic. The app doesn’t even give you an option to purchase an annual pass only daily passes. The app crashes when looking for certain parks. Very frustrating and currently, totally useless.

None of the info or payment fields are properly coded to work with the phone’s auto-fill functions. No Apple Pay either. But it does work once you manually enter everything.

It works but doesn’t accept ApplePay and otherwise feels like it was built 20 years ago. Why does government always feel so far behind?

With someone with computer, this app is in such a bad state that it would not pass a beginner developing class. Why id it becoming mandatory to use for simple things such as hourly parking in some state parks is beyond me. Great example for mis management for business classes though

Great concept but crashes each time I tap add vehicle. Tried closing and at different times. Pretty useless if I can’t add my vehicle info for a parking app.

Went to buy a day pass and told me there was an error processing the payment and to try again. They charged me a total of 3 times and there is no where to get help or refunded! Don’t use the app just pay when you get to the place you want to go

Crashes when you try to add a vehicle, which makes the app useless.

Wouldn’t accept 3 different credit cards and the error message was improper English and other than mentioning a credit card it was non descriptive. I need up using a machine in the parking lot and saved the processing fee charged by Yodle.

Had to enter my name, phone, email, and credit card manually with no option to auto fill. No way to use Apple Pay. Such a waste of time for an app I needed to use one time. 👎

When I try to use this app, I get an error message: We couldn't complete your payment at the moment, please try again later. This app is simply just a frustrating waste of time.

I bought my season pass on the Mass website, can’t connect it. Tried to add vehicle, app crashes. Emailed and sent a Facebook message over a week ago, nothing. This is useless and now I can’t even use my pass.

Man is this a terrible app. I needed to buy a bundle of firewood at a park, and it kept calling it a “pass”? That doesn’t make any sense. But even worse, I had to enter a credit card number. Why can’t I use Apple Pay?

The UI/UX of this app is terrible. It’s also constantly crashing and you have to start from scratch every time. Took us 20min to get our parking pass, never again.

Crystal cove and local government decided to use this app. There is no validation option and it's literally killing the restaurants in that location. Horrible app that took forever to use. What a horrible decision by our gov to use this app.

App seems pretty straight forward however we have a family pack (4 passes) and we’re only allowed to log on to 2 devices? Why not 4 so al 4 of us can access the passes at any time??

The price on the app was $5 more than the maximum for a day pass with no option to buy a hourly pass. If you don’t have cash you are forced to use the app. Where does the overcharged money go? I will contact my reps office to inquire.

Useless since the payment never goes through and you have to go back to the lot to pay

I’ve tried multiple times to click the camp sites but they all say unavailable sooo I’m fairly sure y’all gotta fix this app because I’m not the only one complaining dum dum

The app shows my email address where my license plate should be. It does not have an edit button. You can’t contact Yodel and MassDCR can’t edit the license plate. They adviced me to send a letter for a refund and buy another pass. Really???

I want to pay for parking not have all my information saved forever to this app. Doesn’t think about the end user at all.

Went through all of the steps of downloading the app and registering only to have it crash when I try to add my vehicle, rendering the app completely useless.

Takes data it doesn’t need in the longest, most irritating way possible but it’s that or get a parking ticket. Not sure which is worse

Have to always login and put codes and information in. Very annoying app

I would have better luck actually Yodelling until a ranger showed up than using this application.

Paid $15 for a day pass at Doheney State Beach through the app and received a $71 ticket. Had they let us check in at the gate it would have been free for military.

The team that made this app is completely incompetent. It's one of the worst apps I've ever used and this company should be fined for scamming the state of California with this garbage.

Didn’t work, payment wouldn’t go through tried many times. Not worth downloading.

Worse app ever - I just want to pay for parking and you ask me to divulge so much information. What a disgrace… never parking here again

Great app, very easy to use!

My job started using this app and it has poor functionality.

Park forces me to use this ap to pay but when I search for my park or use my location, there is no start park that matches. What a waste!

I got a ticket using this app even though I paid for parking. Also super buggy and hard to work

DOES NOT WORK at Doheny State Beach. I called the number for assistant… Pre-recorded message sounded like it was from the 90s on an answering machine. how did our state park system adopt this technology?