Name: Zero Motorcycles NextGen
Rating: 2.73529 (68 reviews)

User Reviews for Zero Motorcycles NextGen

2.74 out of 5

68 Ratings

5 years ago, Raptor2380

Requires Bluetooth Connection to be Useful

Just got an SR/F and I love it. Usually, products I research meet my expectations...but every once in a while those expectations are greatly exceeded. I’m happy to say that the purchase of the SR/F is absolutely one of those times. The only thing that caught me off guard is how this app integrates with the bike... I’m a Tesla owner, and you quickly get used to the Tesla app leveraging the built-in LTE connection of the car. That being the case, it really surprised me to see that you really can’t do much remotely with the SR/F even though it has an integrated cellular connection too. Without being in close proximity using Bluetooth, all you can really do is “poke” the bike for some basic momentary status. You cannot adjust settings, charge target, etc. from a distance. I guess I’m just wondering why the cellular modem can’t be used to accomplish most (if not all) of the same functionality you get with the Bluetooth connection so that you don’t have to be close to the bike to change and monitor things. That would give users the same seamless Tesla-like experience no matter where they are. Obviously not a deal killer, but this would certainly be a welcome change as you guys are considering improvements to the app experience.

2 years ago, M3Chief

Latest version is a failure and doesn’t do what it’s supposed to.

I’ve had my SR/F for almost three years now, and this app is a big disappointment. Recent previous versions had been working OK, but this one is a failure. Two examples: 1: Remote connect is gone, so I can’t check on the status. For example, when my motorcycle is plugged into a public charger, and I’m several blocks away, in a store, or restaurant, or library… 2: It won’t update my firmware, and hasn’t in many weeks. When I try to update, it tells me there is a newer version available, but when I tell it to start updating, within two minutes, it gives me two failure messages, always the same. A Bluetooth connection failure message, which will stack up multiple times, making it annoying to get to go away, then the update failure message: “Firmware transfer has failed. Please key off your motorcycle for 3 minutes and then try again“. I try at the end of every ride. It always fails. This app is a failure.

2 years ago, beg bike rider

Don’t use this app with 2022

Navigation is not as good as waze 2/5stars Find a charger uses Google maps and it loads chargers you can’t use specifically for the bikes because it loads dc chargers and restricted chargers as well when PlugShare allows for the filtering of chargers you can actually use. 2/5 Remote connect is pretty amazing 5/5 Charge target doesn’t work thru the app 3/5 Cypher works well 5/5 Custom mode limits to 104mph 1/5 Firmware updates usually take 5 tries 2/5 Over all app is a nice touch but needs some kinks worked out to make it more user friendly

5 years ago, Rider of the SON

Awesome!!!!!

I had the Sr than purchased the Sr/f and I have recently purchased the Sr/S which is the best by far. I love your bikes and hope you never lose your zeal to make riding safe and fun. I do hope you consider the Damon motorcycle coming out in 2021 with co-pilot and blind spot detection as well as collision. I have one on order but for now you are still number one. :) Darnell R Bailey This is a follow-up to my previous review. I am very displeased with zero at this time. I presented zero with an obstacle I am having with my bike when I charge it. The range on my bike does not reflect the range on my app. Example: bike says 81 miles and app say 160 miles. If this was my only obstacle I would be fine, but every time I charge my bike to 100% SOC my miles get lower. I am fully charge on my bike and it says I have 81 miles. I thought at first after I road it very conservatively the mile would change. This is not the case my miles are very close to what the bike says. My BIGGEST obstacle is the no answer from zero. I have bought 3 zeros in the past 7 months but will be looking to resolve or sell my current SR/S. I am very disappointed in your customer service zero Darnell R Bailey

4 years ago, Konacyclist

No notification when charge target is achieved.

Since the above (one time) issue of no notification upon completion of charging, I have had no subsequent problems and I have had highly positive experience with this app. I use it regularly to control the charging level and monitoring charging. I have it found it very reliable and easy to use.

2 years ago, Shiftingdragon

Over all good

Overall pretty good, allows you to tinker with your motorcycle preferences. The only thing is the dashboard settings on the app, I don’t think they translate to the actual dashboard. So it’s like having 2 dashboards…and the phone one unless it’s mounted on your bike while you ride is useless.

4 years ago, vfffsdhklfnmlggch

Last update took away the best feature

After the last update I can no longer use the ‘remote query’ feature to see the bike’s current location or to see the charge level and if it is currently charging. The rest of the app is pretty basic and I really only use the ‘remote query’ feature. Without that I have really very little need for the app. Bring it back PLEASE!

4 years ago, Schnookster

Simply terrible

I just bought an SR/S and the bike itself is amazing. The app, on the other hand, looks like it was built by an high school intern. it is almost as if they worked as hard as they worked to design a great motorcycle on creating a terrible app. I’m rooting for this company. They make a great motorcycle. Find yourself a great App company to create an app worthy of the bike. There are plenty in India that could a great job quickly and inexpensively.

3 months ago, RGOFHST

2 zero bikes? 1 app

It doesn’t appear that you can have 2 bikes associated with this app which is shocking. To switch bikes it says to forget the other in Bluetooth settings. Why? I liked the GEN 1 app for its dashboard capability for the fxs. Not really useful app to be fair. Even on my SRF the upgrades require a dealer trip. Why bother at this point if the app is useless. Firmware updates ha! Even that doesn’t work. Just take it to the dealer.

8 months ago, Allennennen

Pretty underwhelming

Can’t even show the proper model based on VIN? I have to look at a SR/F every time I use the app… no option to change. Remote connect literally never works unless the bike is on, making it useless to check charge etc. Clicking “notification settings” in menu crashes the app. App shows a random ride mode called ROLLIN that cannot be deleted, missing canyon mode. Zero’s Customer service little to no help, weeks between responses, even though I response within minutes. Was a mistake to purchase, will be trading back in. Feel bad for the dealer that the manufacturer is dismal at owner support.

2 years ago, RoryRed

Test much?

I’m always surprised how many bugs get released to the public… and go unfixed for months/years.

3 years ago, Lil Pank24

V20 Update is horrible

What once worked with problem is now a daily problem since I updated to V20. Unable to check the remote status of my bike for tracking or charge level. This update came out months ago and zero has no fix for a feature that I have obviously payed for. There needs to be a fix asap with this and magic charging.

5 years ago, Alberto_Knox

Great app for the SR/F

Though not thoroughly intuitive this app gives good details and allows settings that are more difficult to find through the bike’s menu system. Tip: you have to use bike’s menu to turn on Bluetooth pairing the first time.

2 years ago, ericoff

Terrible Experience

The app is horrible. The login screen tells me I’m not registered. The register screen says I’m already registered. Attempting to register again with another email says the bike is already registered. There should absolutely be a way to reset your password either on the app or the website but there’s nothing in either of those places

3 years ago, Capribeach

Just purchased a 2020 SR/S

I totally agree with the previous comments. I also am a Tesla owner. You would think after 12+ years Zero would be more advanced with Bike to App integration. These bikes are for city use only not for at all for highway especially if you want to go for a long day ride.

1 year ago, Hdjsonsidoqkdnzoam

Buggy

Really silly small things are incredibly difficult with this app. My bikes time is off by 7 minutes and there’s no way to modify it. Pairing is buggy and often fails. Changing the dash doesn’t push the update to the bike. Just a really poor user experience. Looks like an Apple UI, but functions like a blackberry.

2 years ago, Metabolicgpu

Cypher upgrades worked for my ‘22 SRS!

Great easy to use app. It had a slow pass, but it is way better and very very good today.

2 years ago, kev_paris_88

Connectivity is a scam

I just bought a new Zero SR 2022 and was super excited about the connectivity features. But the app does not allow you to connect over anything else than Bluetooth. It is a total waste of money, no connection to your motorcycle to see its location and statistics. A real disappointment!

3 years ago, Paul H. Martinez

Never been able to program “Custom” mode

Gives you all the data you could want but forget programming custom Never got that to work and gave up on it. Email inquiries to Zero went unanswered

5 years ago, Vince loves this

More info than I know what to do with

This is just a perfect app to use to manage and monitor the Zero!

4 years ago, camoto13

Clearly not a priority for Zero

It’s painfully obvious that Zero considers this app a side project. The lack of functionality and crippled UX highlights how few resources are being aimed at building and maintaining this. Interestingly, mobile app development should be the easiest part for a company that has so much engineering expertise. Love the bike, really disappointed with the app.

4 years ago, Outofworkactor

Meh

Needs a lot of work. Not really sure if the security and location functions really work. Is someone tampering with my bike? I don’t know. Can’t connect 99% of the time.

4 years ago, StevenSinger

Lacking in features

With Tesla and Other Manufacturers apps are way better for Harley and BMW Step it up Zero

4 years ago, nevetsyad

Far better than the legacy app

Nearly perfect. Five stars for sure.

2 years ago, SpartanNinja75

Remote connect now works with new update!

Finally the app remote connects to the bike!

2 weeks ago, Schwagerjt

Zero App for Zero eMotorcycles

Works well. Was able to update the firmware without any issues. I wish that you could display more information on the screen than just 4 items. While riding, it’s nice to know battery temp, motor temp, estimated range, and instantaneous efficiency but I would also like to see the trip odometers and it would also be nice to see the ambient outdoor temperature and temperature of the control board. Car dashboards contain a lot more information and on many of them you can change the screen to the next screen to reveal information contained in deeper level menus such as checking tire pressures while driving… I think more could be done to improve the dashboard screen and give it additional functionality. On the app, one should be able to change riding modes. I don’t know what happened with the last update to the firmware but I can’t select ECO mode while riding. They made a modification that lets you set traction control and ABS but those should be in a lower menu from riding mode. On the DSRX the modes are Standard, Performance Eco, Rain, and Canyon (which gets replaced if you create a custom mode). One SHOULD be able to change riding modes while riding and not have to stop or put the kick stand down. With this critique I offer a suggestion: Mode Button changes riding modes when bumped to the right, and while in the menu selecting riding modes, the turn signal button should change Traction Control mode when bumped left and ABS mode when bumped right. Releasing throttle confirms choices. Left bump on mode button exits menu and restores function of turn signal button.

4 years ago, DJ HiFi

Super useful. Love the custom ride modes.

Excellent app. I love the custom ride modes. I wish you could see the VIN in the app tho.

1 week ago, Matt's dad, Tim

App is non responsive

None of the upgrades work. No details of the upgrades are available. Zero contacts have been totally unresponsive.

2 years ago, schadoe6

Would rate higher if it worked

Updates do not work. Moto and battery logs cannot be shared with support people. I can however, customize my dash and my ride mode.

1 year ago, GrantMeStrength

Very poor

Issues registering and simply crashes when trying to use navigation.

4 years ago, Enz295

No intuitive

Not easy to use.

4 years ago, f15ranger

Amazing

Love the options !

3 years ago, Shawn Leary

App is useless Sad

for the money spent on this, it’s so embarrassing

2 years ago, Despaña70

La app no funciona en mi iPhone

Si no son capaces ni de hacer una app que funcione, que podemos esperar de la moto?

2 years ago, dsrtrt

App doesn’t work for remote connect

Have to use third party app zerong to get remote connect functionality or use zero app on android phone. Bluetooth connection ok

5 years ago, dyerusr

Will not recognize 2018 S ZF13

My Zero S would pair with my old phone (Android) with the previous version Zero app no problem. Switched to Apple and once again, the phone and old app pairs and recognizes my bike. While my new phone has paired via Bluetooth with the bike on current (Apple X) phone and works with the previous app, this newer app (Next Gen) will not recognize my bike at all after spending quite some time on it. The phone recognizes the bike via Bluetooth right away, but not the app at all. Note - I checked the firmware on my bike and it is at the latest revision. So I ruled that out as a potential culprit. Would love to use the app once it works w my bike.

Description

The Zero Motorcycles NextGen App version 2.7.1 offers essential integration for Zero Motorcycles FX, FXS, FXE, S, DS, DSR, SR, SR/F and SR/S. Offering integration for all your motorcycle’s performance data, customization, and experience into the palm of your hand. For select models you can customize your motorcycle’s performance, assemble your own dashboard, relive your rides, monitor your bike’s whereabouts and so much more with the Zero Motorcycles NextGen App. NextGen 2.7.1 combines all the best features of both of Zero Motorcycles’ previous app offerings to date, with compatibility with the entire Zero Motorcycles range from 2013 forward. App Features Zero’s NextGen App works with the bike’s dash and Cypher II or Cypher III operating system to create a feature-rich ecosystem.  Common features for these models include: * Select and create ride modes * Personalized dash options * Scheduled and target-based charging * Charging station location assistance * Extensive notifications, including state-of-charge (SOC), time-to-charge and last-ride statistics. * Ride data: location, speed, lean angle, power, torque, SoC, energy used/re-generated * Remote diagnostics and Cypher III updates * Provides ownership data when connected to Cypher III motorcycles * Model restrictions apply. Not all features will be available for FX, FXS, FXE, S, DS, DSR. Not all features will be available for SR prior to MY22. The Connected Bike MY20-MY21 SR/F and SR/S, and MY22-MY23 SR, SR/F and SR/S are connected through cellular networks, transmitting info to the App at all times. Ride information, current bike status and location are always available. This connectivity gives you the ability to monitor the bike in four (4) main areas: Bike Status & Alerts, Charging, Ride Data Sharing, and System Upgrades & Updates.