Zmodo

Every time I go and open the app, it never works the first time, I always have to close it and reopen it. And now I tried resetting the cameras to be linked to a new Wi-Fi network and cannot get them to connect and or stay connected so I shut down the app and restarted it, hoping it would work and nothing. It’ll probably take quite a while of troubleshooting and many opening and closing the apps to get it to work. Would be so much better just to work the first time, was that being said, when it does work, it is great! I would say about half of the time when I try and fix some thing I can’t get it fixed and it is quite annoying.

I am absolutely sick and tired of having to uninstall and reinstall the app, I am fed up with having to press the reset button on the back of my NVR because the system jams up and just freaking stops working. When I try to set everything back up after a fresh reset, the app automatically jumps to searching the LAN network for devices online, and I didn’t even select it! Why is the app searching for something that I did not select? After I select the Zmodo Netwerk to connect my phone the next part of this process is supposed to be that it joins my local Netwerk. Instead it just jams up and doesn’t join my local Netwerk. Then when I go back and try to search my local area network again, The app goes back to trying to search my local area network when I haven’t selected for it to even perform a search! Will you people please fix this crap?! Why do you continually put us people through all of this frustration over your crappy app? I have already uninstalled and reinstalled your app three times today, it will still only identify four of my eight cameras online, and I cannot get my other four cameras to identify on the system. Either fix this garbage or I’m going to buy a different system and I will forever put on the Internet how much of a piece of junk your system is.

I tried the free trial and my cameras haven’t worked since… 3 months. I have called and texted to try and get assistance with tech support on 3 separate occasions. They were very very disrespectful and no help at all. (as I was trying to explain the cameras weren’t recording correctly and I sent a pic of the wrong time stamp … he proceeded rudely, “it recorded right there why would you tell me it didn’t”. Completely dismissing what I was showing him. Acted as if I was lying to him. The free trial did worked for live data ONLY…. But the clips were so short it missed everything. For example: someone pulled into my driveway (captured) by the time they got out of the car, to my door, and knocked, the camera had stopped recording. So unless I was available at that exact moment to view live… I have no idea who was at my home. Which bothered me. I tried the free trial. Now I cannot see ANY recorded clips. They won’t open or play. And anything not live is time stamped 3-4 hours behind. My boyfriend also tried to talk to tech support since he works in the IT world and it was no help.

1. Motion alerts absolutely captures nothing! Two years I have these installed outside sounding my house it gives me pictures of something happen to my residence but whenever I have a visitor mailman’s here every day, snow season people remove my driver way snow, summer these people treat my grass and cut my grass however all these events these camera didn’t capture at all, what am I supposed to expect for the purpose of security what am I paying for??!!It gives me around 15-20 pics a day showing events with absolutely nothing but my yard view on the pics, once in a while it captures a blurry someone’s one leg or a corner of someone’s shoulder but mostly I captures nothing but just my yard views. 2. Four of these eight cameras stopped working after two years for no reason. 3. These devices are horrible connection with internet. I spent 200$ on those cameras and a 800$ to install them, I’m planning to look other companies to reinstall different brand cameras, someone have better experience or recommendations?

I’ve had my Zmodo cameras for 3 years and I have a few things to say about them. 1. The cameras work well no matter the placement. Day, night, rain or shine. They are going to be working. 2. Number 1 is the only positive thing about them. 3. The application development is equivalent to drink hot dog water. Most of the time the the app is slow running and does not like to sync with my cameras. I truly have never been able to connect a camera on the first try. 4. When you get motion updates you get 5 seconds of capture if you don’t subscribe to the app and pay an extra few. So not only did I have to buy my cameras. I have to subscribe to your lame service that barely works just so I can have more than 5 seconds of recorded motion. Further more they only backup your recording for 7 days. So if you get robbed you better make sure you deal with your hotdog water app record trimming day one or you won’t have them.

I bought four cameras about years ago, I was unaware at the time of purchase that you would be limited without a subscription service, but that's my error, and when I bought them I was more than happy with them without needing 24/7 recordings. I mainly wanted them for my animals and the motion detection was extremely accurate, and picked up everything. However for the past year and half the clips of motion capture, are now only 5 secs max. And will not pic up anymore motion til a long time as past! I'll leave food for my animals, but i can't see which one...in the daytime too. A car will pull in my driveway, and it will record for 5 seconds, and that will all the motion capture, it won't record them coming to the door, me coming to the door, or them leaving if I'm not available. Also my garage briefly caught fire while I was working, it caught me working here and there, but there was no capture of the fire, or my reaction at ALL! That's not fair, when I would get motion activation all the time. And now years later I have to pay for what was the normal free use. I really hope no one breaks in and kills me, because the only evidence would be 5 seconds of them reaching for the door 🤦‍♂️ I don't need your 24/7 coverage subscription, just the normal motion detection!

This is a complete waste of money. first off. the real-time surveillance is a myth. Most of the time, most of events are not even recorded, much less notified. And if they do, the recording is not there Second. This thing is freezing freezing freezing all day and night, in and out. You see someone approaching your house or at your doorstep, but the camera is not showing a thing. Or showing a glimpse of that then goes like that never happened Third. The replay is useless since there is no fast forward to search for anything. Just a bunch of bars that presumably show activities but nothing to show when you get to it. So you have to spend as much time as the real events to go thru them, I mean it literally, to search for something. That something will not be there despite a hello or whatever color bar that shows activities. Fourth. The cameras drop connections 6. Times out of 10 and you have to relaunch for connection. In the case of an urgent need to see who is approaching, don’t bother. You won’t see it. By the time the cameras reconnect, that visitor is already inside your house, or the event has already passed FINALLY Not worth the money spent. They have a lot of work to do. I got 2 sets of them but Im so sorry I did this to myself

Okay hole there is always room for improvement when it comes to technological advances, I will say that the ZModo apps, and camera systems are very efficient, extremely easy to install and definitely pretty easy on my pockets as opposed to other camera set ups. I love these things but I wish the cameras were able to oscillate or self rotate to span the entire area:) I do want to THANKYOU! I feel much safer now and feel that these cameras work very well both day and night (night vision equipped). Please continue your company’s great work thus keeping the safety of my family as well as others’ as your top priority V’s. The extremely large corporations that seem to be more geared towards making that cash:)

As of the last 6 weeks, all notifications I get will say NO FOOTAGE AVAILABLE DURING THIS TIME even though the graph shows many instances of stored events - they all say nothing avbl during this time, even when clicking the notification itself and the app taking me directly to it. It’s ok when it works, and is good at differentiating cars from animals and people USUALLY but not always, but the software is more of an unreliable hassle than it should be. I have another camera from a competitor and their software is more reliable but it tracks everything as an alert and doesn’t notify you if it’s people, animals, or vehicles. But aside from that annoyance, the event review console works great on their’s. I want Zmodo to be better but it seems to be worsening instead of improving. Both my app and my iOS are always updated to current versions.

I’ve had an outdoor zmodo camera since 2017 no issues ever, and have recently gotten some indoor cams to watch my pets while at work. The cameras themselves work as they should no issues with wifi or anything on my end, however the app is horrible. Every time I get a motion notification and click it to open the app, I just get a blank loading screen and eventually returns me to a log in screen. I have to exit the app, reopen it just to view the motion alerts. 95% of the time I want to just open the app itself, it will stay on the Zmodo screen and not show anything. Once again I have to close and reopen the app just for it to work. Definitely don’t recommend, I should’ve bought a Reolink or a Ring but against my better judgement I chose this.

Had problems buying my subscription and my cameras go on and off and I believe their hacked or they don’t work and weird images on them called many times and no looks into it. I should have tech look it or pi see for them self. Please Zmodo look at tech and see and I had one camera won’t turn on for months n I have cloud I pay for this service because it cheaper then others but a lot problems

2 times I was emailed with special holiday promotional pricing for their cloud service and both times my account was singled out and blocked from purchasing due to “some kind of error” that “hasn’t affected any other user.” I was forced to buy the service at the higher rate because nobody could be bothered to address my issue. When someone did address my email after a week they said they’d honor the 2nd emails promotional pricing but that I’d have to purchase it at the full rate and then email them for a refund for the difference.I asked for a refund for the services I already purchased at the higher rate and they refused saying that because I purchased through Apple and not their “web app” that “there’s nothing we can do.” Don’t trust these people they don’t care one bit about customers.

5⭐️'s for all aspects- Don’t understand the bad ratings- never had a problem with the fixed Wide Angle units - VERY inexpensive Cams>moved many times, easy to reconfigure if you READ the instructions —- App is Constantly updated incl NEW features along with improvements, Cloud Service is very reasonable & reliable, nice images, esp like the 720P Cams due to lower bandwidth req's & better low light vision - Overall incredible Value for the money 💰- if you don’t like these go spend 3x the money & you might get better Cams\Features.... Just hope we’re not being monitored given it’s a Chinese Co.

I’ve had these cameras for a couple years now and for the price I don’t have any real complaints. However I have a huge issue with the company sending me spam through the app (sales announcements, new products, marketing junk). The spam comes through the app using the same notification alert that you would get if motion is sensed on the camera so you immediately want to look and pay attention to it. I’m sure that’s what the intent was however as a consumer who paid for the product I should not have to be subjected to spam for a product I’ve already paid for. I brought this up with support and they said there’s no way to opt-out from this “feature”.

Omg I’m so glad I didn’t read the reviews before purchasing the Zmodo camera. I asked a friend what he was using and he sent me the link and I ordered it. I’ve had my camera for about 5 weeks now and love it. We use it as a dog cam. When we leave the house our dog barks. I get the alerts just fine. I can hear him and I can talk to him. The image looks great. I have no complaints at all. I even recommended it to a coworker. Reading some of the reviews I was thinking it’s probably the operator not the equipment.

I bought my first camera a few years back and have been pleased with them ever since . I now have 8 cameras and have had very little problems with them . The regular updates and improvements are great . If the developers are reading this I don’t know if you are working on it or not but I would like to see a grid choice for multiple layouts . You have it set up so it will show a 4 grid but I would like to see the multiple (6) or up to 8 or even 10 . Thanks for a great product .

App functions very well most of the time, I have very little complaints with getting the live feeds from all of my cameras. I am not a fan of the detection area for motion sensing though. Most other cameras I am able to select specific areas with little squares on the screen. This one only allows you to resize a big box. I have a big bush that my camera looks at and I can’t remove that from the detection area without also removing an area that I want motion to be detected. I wish I had the little squares or something better that I could select specific areas and not be limited to one big box.

I’ve owned two Zmodo Cameras since 2016. They worked great for years. Originally purchased as a baby monitor and they performed as expected actually better than expected. Skip ahead four years and what was an awesome application with affordable cameras is no longer. I’ve been beyond disappointed and frustrated this week. The application is no longer notifying me of sound or movements. My camera that was once used as a baby monitor turned into a nighttime seizure monitoring/notification system allowing for me to keep eyes and ears on my son who’s got Generalized Epilepsy. He’s been seizure free for almost 2 yrs and just started having breakthrough cluster seizures lasting over 10 mins. (Life threatening) Now I’m stuck with a pointless device that won’t notify me if he moves throughout the night, let alone have a seizure. These are hitting the trash and it’s time to find a reliable company that would never pull the wool over their loyal customers eyes by forcing a subscription in order for their device to truly function like it use to. Key words USE TO!!!

I totally bought this camera for outside after my car got broken into! I have since had to take it inside as my Mom is on hospice palliative care with my brother in the service and a sister in Colorado and a Brother who is out north we have all been able to access the camera and be able to share in Moms transition! So while I love the camera to begin with it means so much more that we can all share this Via the camera so Ty Katherine Wolff burns

For me the app works great. Some issues with making a clip and getting the time stamp to work. I would have given this a 5 star if there was an option so select an alarm of your choosing when a motion was detected. You only have the iPhone “pling” sound. Not something that will get your attention for sure. I’ve written them several times about this and never heard anything back. It’s either something they don’t care about or just can’t get working. Who knows!

We have used Zmodo cameras for 4 years. If we had in issue their support team was helpful friendly, and courteous. They walked us through every step. Their is a subscription service available to save recordings for sometime depending on the level. However I did not use this service until recently. They have always notified us when they detect motion. For a 100% D.I.Y. security system, I highly recommend Zmodo.

I am not able to go to my phone home screen and click on the Zmodo icon and have it open. The screen turns white and has the Zmodo logo but it just stays like that and doesn’t ever show me my Zmodo home page. So I can’t view my cameras! I’ve contacted customer service but no one has gotten back to me. I pay $9.99/month and want and need to view my cameras. Other than this current issue, the video quality is decent. More expensive brands have a better quality however I would rather pay for the Zmodo brand at a lower cost and get less quality picture. I can still see just fine. Just not as clear as the competition.

For every update they post, it made the app worst to use. The PLAY/Live button for watching live feed, is getting smaller and smarter, you can’t get 100% of the time to hit the right thing. there’s already a “Events” tab/button on the bottom of home page, there’s no need to add a listener to each line of device for “Event”. Implementing for UI design, making the button larger, the higher finger hit rate, you make the user easier to use. On notification, please have a option to let user enable/disable if they want to show snapshot on each notification event (like motion detection, etc.) on locked screen. In the previous revision, it’s just show title, which it’s already good enough.

I’ve had these cameras for over 6 years. They are easy to connect to WiFi and they last for at least 3 years. I’ve had to replace it once. I had an issue were the app kicked me out and wouldn’t let me log back in. I reached out to Zmodo customer support and they fixed the issue in less than a day. For me it’s worth the $5 a month to have peace of mind when I’m not home.

For an app that should allow you to playback past camera recordings it makes it extremely difficult. This app must have been developed by people who don’t actually use it. If you want to check view a recording from a few days ago at specific time, you have to be very careful because there are many ways you can accidentally leave the screen you were on and have to start all over again. You also have to scroll very carefully. And if you hit a dead spot where there was no recording, we’ll guess what? You have to start all the way back from the home page. I feel like the people who are developing this app should find a new career. I’ve been using this app for over 6 years now and it just get worse some how. Unfortunately I am stuck using Zmodo cameras which also are just as bad, but I can’t afford new equipment. Avoid Zmodo at all cost if you can. It will only frustrate you.

I have not used this service in a few years, I came back to reactivate the service and the cameras, and I have noticed now that the application is far less stable and reliable than it used to be. There are a lot of times that the cameras do not motion, or the app refuses to playback the cameras and motion making the app basically useless for any sort of emergency. Of the seven motion detections I received this morning, only one was actually viewable. The rest were either corrupt, or just not playable by the app for some reason. Liked Zmodo back in the day, but I don’t think they’re going to survive.

We use these cameras around our house for live streaming/monitoring our kids. Never subscribed to any services. It works perfectly for our needs. I’ve bought several more devices and might subscribe in the near future. Honestly, great devices for our current purpose. Will update my review if our opinion changes once we subscribe.

I have purchased this camera before and it seemed to be good enough for the job. It has its flaws, rotating for no reason and getting stuck facing the wall, etc. but now, you cant even set a detection area so no alerts pop up and getting ahold of customer service is a joke. No one answers and it says to contact them thru email… if someone can find where THAT is ill be extremely grateful. What a waste of money and I have to pay for the subscription to even save the alerts and shocker, cant get alerts!! Super annoying

I’ve had this camera only about a month & a half and at my window as a bird cam. Lately, more & more I can hear & see birds on my windowsill eating the seeds I put out, and the camera is not recording them like they used to. Then about 5 minutes later it records a non movement scene so it has nothing to do with the wifi signal, the camera is just not working properly. Sometimes I put a pile of seeds out in the morning & I come home from work, the seeds are all gone, the camera picked up none of it…..disappointing.

I installed 6 cameras in my house which never worked that great to begin with, but now they just don’t work at all. I don’t know if the company sold or what. But the service has gone from not-so-good to not-working-at-all. And yes, I have done the software updates. Some cameras have never been able to sync up to the proper time. Connection to the app has always been unstable at best. Now the app can’t connect to any of the cameras. I plan on throwing all of them in the trash and going with a new wired system, and you can bet I’ll be doing my research to make sure I never give this company another dime.

5 stars so it’s towards the top Not only is the subscription per camera very costly, it’s very unreliable especially when every second counts, on all my devices it takes opening and closing the app 2-3 times to finally get a feed Don’t buy if you intend in keeping your family safe you’d have better luck with a squirt gun and a pillow

I got 4 cameras I have to buy the cloud service because without it you cant play back or go to a certain time of day really I’d consider it a budget camera system which isn’t that bad the only downside is the app which glitches closes by itself or won’t load until I close the app myself it would be much better if the app was updated every so often.

Cameras frequently go offline requiring detachment, deleting devices, adding devices, and putting the cameras back up. We’ve tried resetting our modem, unplugging and plugging them back in. We’ve looked at our LAN up and down for potential conflicts. Nothing works and customer support is nonexistent. This ritual should not be standard practice for their customers and we’ve been going through this on a weekly basis since day one and we’re getting tired of it. When cams go offline, potentially critical footage is not captured to the cloud and it can be hours before we realize we’ve been offline. What am i paying $30 a month for? I live on a fixed income. Please fix the problem, make a reliable device, or get out of the business. At this time, I can not recommend this product. Save yourself the constant headache and stay away from this brand.

Do you guys beta test your software before a new update? I pay for 4 cameras per month on the cloud service. When I receive a motion alert on my iPhone , I open the alert, takes me to the camera that alerted me, then just sits there, it will not play. I have to back out and then open the alerts again, then find the said alert to see whatever the alert was. It’s frustrating because i didn’t have any issues before this update. Also the playback is horrible, the zoom feature seams outdated and sluggish. Please do something Zmodo, I have 6 of your cams at my home .

I’ve been using Zmodo for years. I would like to turn change cameras in full screen & listen while in full screen. I can turn on mic on mobile, but have to close full screen to go back and turn on speaker for each camera. Very time consuming. Would also be useful if I could change the order of the cameras

I have had this security camera system for almost 5 years and every time I have my internet provider send me new equipment, I have the most difficult time reconnecting my cameras. The most recent situation is using some precise location feature. I am not sure why zmodo needs to use my precise location. They are great when. It troubleshooting the cameras for like weeks.

I have 4 cameras and I love them! I get to monitor my animals when their outside to see what they are doing. I also can tell when my neighbors dogs come over. Live in the country and we been having a lot of burglaries and car thefts. Motion activation is a little sensitive bug I rather have it sensitive than not working when I need it to.

The time stamp on all 4 of my cameras is different. Also, in the Playback of recorded video, the time stamp doesn’t match the scrubber. Those two items together, means that if I am looking for a particular time, I don’t know which time to look at, the scrubber time or the video time, or if either of the times are even right. Also during Playback, I’ve seen the timestamp embedded in the video jump ahead by 30 minutes. The video did not jump ahead, just the time. How hard could it possibly be to have all the cameras sync to a single correct time?

Cameras inside and outside the home. Decent quality, very odd playback windows. 10 seconds of a 40 second activity. When constantly viewing live the feed will freeze until you touch the screen. Would give another star is there was an APPLE WATCH APP where you can view the footage.

The app not only keeps freezing, it has crashed my phone twice. The play back on the cameras is no longer a short video, it’s a single still photo that doesn’t even show what tripped the camera to begin with. I used to love these cameras but as time goes on I’ve had to replace 4 that just stopped working for no reason and I’m on a 5th that works when it feels like it. I think it’s time to finally say goodbye. These were good at one time but it feels like the people behind it all gave up on it. Sad really.

The cameras are decently priced compared to the bigger name brands and they work well enough but it only records some motion not all of whatever happened so if you just need an idea of what’s going on it’s suitable if you need more detailed footage buy something better. I will for my next place

Would be nice to have the PIP(picture in picture) option so I could be watching the camera live as well as doing something else on my iPad or phone. I dislike the 10 second skip deal that it does when you go back to watch if you aren’t watching live. That is not helpful at all when you are needing detailed info. A lot can happen in 10 seconds that can be missed on a recording. Please fix this, as we pay a lot for this service.

When using “playback” mode, the video freezes every few seconds...it’s truly annoying and it is NOT what I paid for! I’m very disheartened by the lack of support for the app/cameras... I will probably not renew my subscription at the end of the term, and buy UniFi products and re-install new cameras... It’s unfortunate that I need to do this, I had a lot of confidence in Zmodo, as it came highly recommended to me! But, I’m very disappointed with them at this point! Hope this helps someone make the right choice when purchasing their surveillance system...!

This app and company should be charged with theft because nothing works and no one fixes. How this company is still in business is a crime itself. You think you are keeping your possessions safe with security camera but reality is you were just ripped off because you cannot even use the app and the app keeps the camera off line even though you can see the camera is on. I hate this company and have written many letters with not a single response so now I’ll report to BBB

I’ve had my cameras around 5 years and they give me what i wanted out of a security camera I have 3 cameras and I see everything whenever I’m not at home so far great cameras along with my ring camera I see everything out of state or in California glad I got them thumbs up 👍🏾

The camera works as it should. The problem is mostly the app it lacks controls to move backward and forwards in small increments. That and when looking at an event it’s usually late to see all the motion. How about adding the ability to move back and forth in the video ten seconds at a time.

I’ve had a Zmodo camera for a few years now. At first it work wonderful; but now - the app won’t open unless I get a movement notification and click on that. Night vision is completely useless; so the camera serves absolutely NO purpose at night. During the day it shows black at white; it had colors before now that’s gone. I basically just have a camera for style.

Every time you guys update this app it gets worse and worse. They app just crashed on my like 7 time in the last 10-15 mins. How the hell can I watch my business is the freaking app keeps crashing? And when I switch camera the load time is way to long and I miss what I wanted to see. Can you guys fix this crappy app it take it back to like 9-12 months ago when the app never or hardly ever crashed. Or I’ll just go and buy a different security system that uses a much much better app. Your choice!

with every new update something else goes wrong and video cloud Service does not record properly. it only works in stop motion so you don't ever see what you're looking for because it just jumps around on the timeline. now one of my cameras has quit working and it turns out it's the SD memory card causing it to disconnect. works without SD installed but as soon as you install it the camera disconnects. kind of forces you to use cloud which doesn't really work anyway. this company is a joke!

Every time I open the app, it does one of two things, 1) it opens with the login screen 2) it opens with the splash screen and just locks. I have to completely close the app and reopen it for it to take me to the Welcome screen where I can select a camera. It's a pain, especially when I get a motion alert and want to get in to see what is happening. This has been going on for at least 6-mo and a fix should have been done already. Using latest iOS always, iPhone 12P, Z-App 6.2.6