Name: 1-800Accountant
Rating: 2.34314 (102 reviews)

User Reviews for 1-800Accountant

2.34 out of 5

102 Ratings

3 years ago, JBaugus

Not Worth It

Initially when they have you on the phone, the sales people will give you the world. Sounds fantastic right? Wrong! The app is nice but your bank account will disconnect from it all the time which is a pain to get connected back, then once you get it connected again it looses all your data. Very frustrating and useless sometimes. When it is working, it’s nice to be able to pull up reports and not have to do the calculations yourself. I definitely don’t recommend. I’m sure when they reply, they’ll say something like they can’t find me in their records or something blah blah blah.

5 years ago, IrishTraveler

STAY AWAY! Don’t spend the $$$

Not only is the app glitchy, but the service provided by 1800Accountant is not worth the $$. I started a business last year, and like many of you got a call by them to solicit their services. I felt pressured into using them as their “salesman” told me I needed to have an accountant firm help me file with the IRS to select how I would be taxed. I properly formed my LLC with the state and IRS, but they told me that the IRS doesn’t see it that way and there were potentially many fines I would face if I did not have an accountant file a form with the IRS. Needless to say once they had me on the hook for the $2000 initial payment, my “dedicated accountant” knew nothing about this mystery form that had to be filed. Nor did they tell me there was a $30/Month charge I would start getting charged for ON TOP of the $2000. All and all I stayed with them until today when my taxes were filed as I had already wasted enough money on them. And even my taxes they put together were incorrect. Missed over $2000 in deductions and had I not had and independent account review their filings my tax burden would have been an additional $4000 out of pocket!! Very disappointed and would STRONGLY recommend to stay away. Support your community and local accountants who will have your best interest and companies best interest at heart. Can’t stress enough how disappointed I am with this company.

4 years ago, Boscloner

Glitchy and Very Slow App

**Update** the developer responded and said “I’m glad we were able to resolve this issue with you!” - but don’t listen to that, it is not even close to being resolved, nor has anyone reached out to me about these app issues and nothing has been fixed! I think they may be trying to control the public narrative on this, but this app is really terrible, so is the website. This app is incredibly slow, sometimes taking more than 1-2 minutes JUST to log in to the app. This also happens on the desktop browser. I can’t add many of my credit cards and bank accounts, which is CRUCIAL to a bookkeeping and accounting service, how else are me and my accounts supposed to keep track of finances and purchases? They keep saying, “try again in a few days, try a new browser” though I’ve tried them all for a while now. I’ve had nothing but performance issues and glitches with this platform. If not fixed this week, I will be wholeheartedly seeking a refund after paying nearly $4600 in total services from them!

3 years ago, Twishkas

New Business? DON’T DO IT!

As a new business owner I thought I was doing the right thing spending thousands for tax “advice” and help. Not only is there no real advice given, it’s incorrect advice to line their pockets. Not only was I wrongly and told to file as an S-Corp, causing me headache and unnecessary extra paperwork- I’m having to do all the work myself in the portal they provided which isn’t even worth $50. I’ve been bounced around from person to person and one of the tax “advisors” said out loud, while talking to herself, “I really need to learn this”. You think?! I also just learned that although it was told my payment was for filing of all the taxes and forms, it really only covers income tax. I’m left to figure out state tax, sales tax, and county rendition filings on my own. Huge disappointment. I definitely will not be using this service again.

3 years ago, Shop with SeatGeek

It’s a scam

I missed their deadline to file my tax return by 1 day apparently and it’s now been 72 days and still doesn’t seem like it’ll be done anytime soon . Let me be clear I did not miss the federal deadline April 15 I missed their deadline which I assume is March 31st but I honestly don’t know they were never clear about when the deadline was. I would message the team just about everyday for an update and they still tell me it’s being reviewed . I just don’t understand if I missed their deadline by one day why should I be penalized 70+ days ?!? 30+ days ago they said my return would be done in a week and nothing yet . Now I’m going to penalized with late fees which would never have happened if I had just did my taxes in person with a cpa

5 years ago, Mr. Offhaus

Good system Horrible service

Had extremely complicated situation where the portal wouldn’t connect to my bank account otherwise the portal was working fine but after it was all said and done the technical support team wouldn’t help the billing department wouldn’t help. And not a single person was helpful to try to resolve the issue . Got bad attitude from everyone. As I was going to cancel my service I got double charged for a renewal fee and they took 4k out of my bank account and then I had to fight with them to get it back . Better off just using quick books and getting your own account who’s hands owns

6 years ago, aaronljc255

Okay app

I could easily change my star rating if I felt the app was more user friendly. Maybe it’s a fairly new app, and I understand that new things take time to get used too on my part. But it seemed like they were trying too hard to make the app easy that they ended up making it hard. I feel like there are good things and certain settings that come with the app that make it good, but what features are here that you couldn’t find elsewhere.

6 years ago, Andy Smooth Too

Best Bookkeeping App

Downloaded 8 months ago and use it every day. Super easy and intuitive, especially for a new business owner like me who doesn’t understand debits and credits. I like how clean and simple the dashboard is, it only has the features I need to track expenses, mileage, create/send invoices, and generate reports. Best part is it comes with a Bookkeeper, if I ever have questions, they are always available to answer them which saves me tons of time and $$$.

5 years ago, yeeha234

Done with them before it got started. So many communication problems.

Canceling my services. It’s been one thing after another with this business! Once assigned an accountant he flakes on TWO meetings. Then just went head and took $600 out of bank account two weeks before the next installment is due! They have me a quick refund however my trust in this process is now gone. I asked to cancel my services in writing with the 30-day period so hopefully they will honor their refund policy. Not holding breath.

7 years ago, magmagirl1974

Excellent app

Convenience, sleek graphics, and ease of use make for a perfect app! It allows syncing and organizing multiple bank accounts, generates reports, stores large documents securely, gets ready for tax season by gathering information. You can literally drag and drop your prior year return, and it fills in half the information for you! What more could you ask for, from the 1800Accountant team?

1 year ago, Chef John Boswell

Inconsistent App

The concept of the app is great but the execution is quite poor. The app is very finicky, it will sign you out constantly. The app is touchy when trying to track miles and often I have to log them manually because it closes itself out when trying to track miles. There are a bunch of other small layout and design issues that I wish would change. Again the idea is great but it does not come through on actual user friendly execution, too many flaws and glitches.

4 years ago, Sid the squid 3492

2020 taxes option not there?!

How about an update? Also fix the invoicing tool, right now it’s worthless. Also, how about adding the option to link personal bank accounts separate from business accounts, so my accountant can see everything and give sound advice. Good platform but y’all need to make it worth the money we’re spending. My dedicated accountant and team should be reaching out to me to help keep me on track.

4 years ago, ccarpio

The app, the software and webpage leave much to be desired

I could go on and on about what is wrong but the essential flaw is that nobody seems to have thought, even for a moment, about the user experience. The whole system seems to be thought in terms of how 1-800 Accountants can get the info they need and not about how the user (the client) can get what we need without some extra effort or jumping through hoops

1 year ago, 3yr customer

Horrible Service

Save your money. 1800 accountant is full of false promises and you will never receive the service you expect. This is a work from home company and the employees don’t communicate with each other. If you need anything urgent, it’s not going to happen.. you might be lucky to get one response a day. Also 80% of the employees can hardly speak English so it is impossible to portray your needs to them. Overall 0/10 service and company.

3 years ago, Sunny270

Terrible !

I am not even sure if the developers are paying attention to the critical feedbacks because most issues are still unsolved. This makes me to conclude that customers voice is insignificant to the 1800 accountant team and they just only care for sales of their services more than customer retention and satisfaction. Pathetic ! I don’t recommend this company or it’s services to anyone until they show an ability to improve. Period!

4 years ago, 1liquidkid

App hardly works

This 1 800 Accountant app leaves the screen while trying to set an appointment. The message center doesn’t work and the coloring is either invisible on white or black lettering on dark gray background...just horrible. It is anything but convenient to get something done via this application.

2 years ago, M. F. Ruckus

App hasn’t been updated since 2019

Here it is December of 2022 and the app hasn’t been updated since 2019. One of my biggest issues with the app is when trying to message someone you have white (or invisible) letters on a white background so you can’t see what you’re typing until you hit submit. I have to open the notes app to see what I’m typing and the copy & paste it into the app. Please fix.

1 year ago, pg-frustraedcbizuser

Can’t sign up

Can’t even crearte an account. Enter details (email, password, name etc) click ‘sign up’ and nothing happens , no feedback to say if any information was wrong , no indication if sign up completed - just nothing. So I can’t even use the app. Tried clicking several times, tried repeating whole process twice, which is a Pain because all the fields clear and have to be re-entered

3 years ago, SSSJWC

Is this a scam??

I have paid over $3k and have yet to have anything completed, for payroll to tax filing to bookkeeping. Numerous attempts to get answers. My contacts keep changing and I attempt to tell the new person everything. 3 months and counting. About to miss tax filing deadline. No one will call me. Perhaps this review will help, warn others and maybe get someone to take ownership of this bad customer experience.

5 months ago, jimmyVVS

Absolute Scam

Do not work with this company. An absolute scam. They will waste your time and end up causing huge tax and financial issues. Insane lack of communication, errors in submissions and issues with the tech platform in general. No customer service standards - if you are even able to reach someone! Hope this company goes bankrupt for all the clients they’ve wronged.

3 years ago, Scot Louie

Glitchy, not worth the fees

The app malfunctions regularly. The messages don’t work in dark mode or light mode. The bank accounts always disconnect. The app crashes regularly Outside of that the company is a total rip off. They charge you so much for the bare minimum. Hardly communicate and send automated emails that are elusive and lacking details Would not recommend

1 year ago, Grassrabbit254

Worst business choice

Please don’t go with this company. When it all started I was talking to someone pretending to be my tax advisor (spoke my language well). Once I paid almost 3 grand I receive a call from another country speaking to someone I can barely understand and that can barely understand me. That was just the start but do not hire them.

3 years ago, Sandy Beach 7777

Poor app and bad service provided

The app was missing certain tasks & functionality, lots of bugs. It was recommended I use desktop & use website. The service provided by company was bad. The sales team is great, but once they have your $$ they’re done. I can’t get anyone to call me back and can’t make an appointment online or app. Not worth the cost. l V

4 years ago, prviking

so far so good (-:

It does take a week or 2 to get in the habit of using and at times I think it is slower than other times but then again I am impatient.

6 years ago, BMWofford

Don’t use the Mileage Tracker - Jan 2019

The mileage tracker is very glitchy, and I have lost over 100 miles in tracking so far this year. The app randomly logs me out in the middle of doing tasks. I have complained to the developer numerous times, and the problem still persists. I am running it on an iPhone 10s, with the latest version of iOS & the app software. Functionality on the rest if the app is ok.

4 years ago, bernietmac78

Dark mode

I use my phone in dark mode. However whenever I have to send a message to an accountant I have to change it to regular white mode because the my texts are invisible until I switch out of dark mode.

6 years ago, Bilderberg Bob

Fantastic TaxApp !!!!!

The 1800 ACCOUNTANT iPhone app looks and works much like its browser-based version, offering simple navigation, an able help system, and generous coverage of tax topics.

7 years ago, Fattady

Easy to use

This app is easy to use and in some ways better than the desktop version

1 year ago, CoinupBTC

Terrible customer service, terrible app usability

You can’t schedule a appointment. You can’t even read what your typing on there messages. I get a new tax person every year that doesn’t remember anything about me and my business. Huge headache

2 years ago, Avarasteh

Too glitchy - can’t book appointments

Calendar feature doesn’t work - when you try to schedule an appointment the app auto-quits - really just useless

5 years ago, Bobby Digital 2020

Cannot see font when replying

Just upgraded the app and my replies are invisible until I hit send. Is there a setting or patch to fix?

3 years ago, jordank1986

Poor services

Tried to do my taxes with these guys. The accountant I had cancelled two meetings pushing my tax appointment right up to the deadline. Ended up cancelling my services due to the lack of urgency anyone at 1-80 accountant took on my behalf. I got none of the services I paid for from them.

2 years ago, Ddwabbbbbbey

App review, not the business

My messages are white font with white background and you have yet to fix it despite me reporting it to employees. I can’t see what I’m writing on the app to the people I over pay to handle my business taxes.

6 years ago, Z090

App ok, actual accounting disappointing

These “professionals“ failed to file reports to state and IRS even after promising to do it over and over. Really regret trying to use them. Understanding their English over the phone was next to impossible. Me thinks they are overbooked and can’t keep up.

6 years ago, bucketfull

Mileage app stinks

So clunky. I like the customer service but the app Requires me to calibrate to it way too much. Needs to be easier to use and take less of my valuable time!

7 years ago, death derby

It’s good but...

They really need to make the update apply to the iPad, the fact that I can’t download the update because it’s not compatible it’s frustrating

5 years ago, inbounddigital

DO NOT USE THIS SERVICE!!

Worst accounting and tax preparation service I’ve encountered. App is horrible - too many bugs and glitches. Filed taxes and the accountant estimated my taxes to be $1000 more than what was due (verified by the IRS). Do not use this service, they will take your money and cost you a bunch more in inconveniences.

1 year ago, Mezney

Company is alright app is trash

This app is trash, it crashes all the time, not user friendly. When you try to chat with a rep the words your typing are white

4 years ago, Focker65

Not impressed

Save yourself A LOT of money! Go with quick books instead. Bad customer service slow response to messages and never want to answer questions.

2 years ago, Any Name Will Due

Needs update

Need’s updating. App only goes up to 2019 tax year. Update for better service

6 years ago, Z. Man

Mileage tracker glitches.

The apps mileage tracker just randomly stops tracking in the middle of routes.

5 years ago, jbooth170

Poor UX and UI

The scheduling tool does not let you pick a time, only a date. The messaging system doesn’t show the text while you type.

6 years ago, TechnologyNinja

Would NOT recommend

Ran into different bugs using the mobile and web app. And was mislead about the pricing. Would not recommend.

1 year ago, Amber Eve Johnson

Trash

Has not been updated in 3 years and expected to enter personal tax info… beware

6 years ago, Chlela

Why do I keep getting promoted to login??

Credentials should be persisted and for extra security you can prompt for fingerprint/face id/pin but please stop asking me to login

6 years ago, sandeld

Crashes every time

Can't even open it.

1 year ago, An imprisoned teenager

Terrible

Awful

1 year ago, rafael blas

Outdated

Error message what is going on?

1 year ago, drzizzy

SCAMMERS

Lying fraudulent company that doesn’t deliver services. Steer clear!

7 years ago, bosses$$$

Ceo268

Best bookkeeping app out there for free

Description

From 1-800Accountant, America's Accounting Firm: 1-800Accountant app provides all of the power of a full-service accounting firm at your fingertips. Easily sync your bank accounts, send invoices, generate financial reports, and upload important business documents. 1-800Accountant app was built with the small business owner and freelancer in mind. Only our platform offers the unique combination of a cloud based accounting software coupled with the advice and support of a dedicated accountant so you can concentrate on growing your business. Create your account today so we can start working together towards your goals. FEATURES - Schedule an appointment or request a call from your Dedicated Accountant - Sync cash, credit, and investment accounts - Categorize transactions as they appear in your account - Create journal entries - Produce invoices on the go - then download and send a PDF all from your phone - Upload receipts, invoices and other important documents into our secure document center from a saved file on your phone or by taking a photo in the app - Create and download Balance Sheet and Income Statements - Manage multiple business entities We know you are always on the go - now your accounting needs are everywhere you need to be. Your 1-800Accountant account is available on all of your devices so you can be productive anywhere, anytime. These features are just the beginning. At 1-800Accountant we are working tirelessly to make running your business easier. New and exciting additions are on the way! We love hearing from you. If at any time you have questions or feedback for the 1-800Accountant team, please call us at 1-800-222-6868 or send us an email at [email protected]. This app may require access to your photos or iCloud in order to upload receipts and documents. This app uses Google Analytics to gather data regarding features usage. You can turn it off in the app’s settings. This app may require access to phone location in order to track trips.