Nothing loads in the app unless connected to vpn. Same for the website. A plain white screen is displayed with no feedback or indication of app activity. The app could include a disclaimer or more information about why it could not connect to the servers. Deeper iOS integration, like notifications and FaceID, are desirable. The app looks good. Interface is intuitive. Similar to the website. Lots of potential once the bugs get cleaned up and the company’s service offering continues to mature.
I debated getting this a year ago and finally did. It was easy to setup with all my accounts and devices. It hasn’t been updated in over a year. The app could use a lot more work considering it is from Allstate it should be amazing. I look forward to them putting a lot more work and time into it!
As a basic information platform, this app works ok but would be much better if you could perform monitoring functions. For example, the LifeLock app, which is where I have transferred from, sends alerts/notifications from the app, with a link back to the alert that you can then respond to. This allows someone to manage their alerts on the fly instead of having to log into the web account to do the same thing.
The app is pretty much worthless! Can’t add extra email addresses to be monitored. Everytime I try to add family I get an error message that something went wrong, try again later. Also what do you do with the limited info that you have a breach!? Really? There should be some thing beyond requesting to have the company delete your data. Which BTW doesn’t work 75% of the time.
I am a software analyst and have been “testing” this app comparing it with the internet access and have not encountered any issues. I am very satisfied with the performance and see no differences from the app and internet. Quality Assurance Verified/Approved.
After the latest app update, I can’t login to my account from the iOS app. After entering my credentials and entering the passcode sent by text message, I always get “Sorry, we are unable to access your account” screen. I can login to my account from my laptop web browser, so this appears to be a bug in the app.
The app was nothing special to start with, but now it won’t even allow me to login. I am wondering what I am even paying for that I can’t get elsewhere. AllState doesn’t even work to remove personal information from people finder websites and such (which have no business even existing, all they do is sell people’s personal information without their consent, they profit off harassment and ID theft).
The service provides good monitoring but the app doesn’t work well. The Face ID stopped working recently and you can’t add a gmail account. I spent an hour on the phone with support and we couldn’t get a gmail account added. The app needs some work.
Glitchy, can’t remove what its found in you, no way to cancel subscription. No way to add gmail account as it will have a loading screen forever. Can’t add more than 1 email. While other, cheaper options can find 70 website on you and will let you remove it, this will find 8, glitch, crash, and you won’t be able to cancel your subscription
Under dark web monitoring I wish there was a feature that said the monitoring was active. Also I hope that there will be more dark web monitoring categories other than having to click “other” to monitor other info that isn’t offered under the main categories.
Giving this a try because my employer provided such a good deal. During the set up process it told me it wouldn’t monitor my 13yr old credit because she shouldn’t have any. I know that but how will I be alerted if anyone is attempting to use her credit fraudulently before she can DUH The low balance alert won’t go below $500. Well sorry I’m not blessed to keep $500 in ALL of my accounts regularly. Thanks for reminding me. The email alerts unlike LifeLoc do NOT have a link to the website in order to address the alert quickly. If they weren’t ready to put some real thought into this, what was the point
The service is good but the app is terrible. I have to login with user and password every single time I use it. You’re better off using the browser because the app just loads the website anyways. Really needs Face ID so you don’t have to log in every time.
Get plenty of alerts of some type of usage with our SSNs and when I got to the app or their website to see more information it says “something went wrong” EVERY SINGLE TIME! Completely useless and this has been going on for many months that I have had this service through work. Absolute crap I do NOT recommend.
Tried to opt out of marketing, enter my details on each and the form goes nowhere. So what is the point? Many things didn’t work. Your request could not be completed. If you would like to make your Opt-In or Opt-Out request via our automated phone system, please call…
This is the worst app I have every used! It never works, you may want to start by getting rid of the Touch ID? Not sure that’s around anymore. You can’t login every. I have changed my PW 5 times and talked to your call center. The browser works fine so it’s not user error!
I don’t understand how this ever passed any quality check. The app just shows a web version of the identity protection. Does not remember your login, does not have any features. This is less than an MVP
The app will not allow Loading of user name and passwords. Waste of money. The developer responded by stating to update my IPhone IOS s/w. My iPhone is already updated and the problem is with the app design and not the iOS.
I can never get this app to load. Doesn’t matter what I try. Was bad enough it was a website reskinned as an “app”, now this. If this wasn’t payed for by my employer, I wouldn’t use this service in a million years.
Love having mobile access, but don’t love having to login every time. Am I missing something about where to find the ability to use face recognition to login?
App never remembers my user name and then doesn’t seem to remember my password. I then have to use Forgot My Password and when it texts me a code it doesn’t recognize that either! Takes several attempts just to get into my account and then it isn’t very clear about what it’s telling you. Will not renew.
I don’t know what happened with this app, but it just spins and spins after I login. Used to work great. I tried deleting and re-downloading, but it didn’t fix the issue.
Have used the app for a couple years and not had issues. Now the app logs in, sends a code, and spins in circles. I was on IOS 15.7, so I upgraded to 16.3, redownloaded the app, but it still occurs. It’s been happening for a couple months now. “Come on man!”
On iOS 16.1, I login enter two factor authentication code, a progress wheel appears on a blank white screen, and that it it. The app never transitions out of that state.
Please bring update every single day on the Allstate app and please bring new features every single day so you can try to beat Norton 360 is right now I have Norton and I’m thinking about getting your service 100% when October 17 comes just please bring updates every single day and bring new features and improve it and bring the security more high-level so that you can beat Norton start tomorrow morning please bring updates every single day and bring new features and make it more more easier and more faster to start tomorrow morning bring updates every single day and bring new features and please do that is I’m getting app 100% when October 17 comes that’s when my subscription ends with Norton 360 Deluxe but when I get your service please don’t disappoint me I don’t wanna get mad I wanna stay at the service forever please improve it 100% so tomorrow morning please bring us off a bit every single day improve it now and make it more better because if you if you’re if your identity protection company then improve it that’s your goal improve your app and make it more better improve both of your apps and just make it better the goal is to protect peoples identity do it don’t just say you’re gonna do it do it do you have to bring updates every day around you bring update every day to improve yeah that’s better than I do now
You’re in good hands® Meet the Allstate Identity Protection app – the all-in-one, easy to use app to help you protect your and your family’s personal information right from your mobile device so you can stay protected wherever you are. Signing in is simple and secure. In a matter of seconds, you can review alerts, see your Allstate Digital Footprint, access dark web monitoring, check your credit and overall Identity Health, and more – putting advanced identity protection right at your fingertips. No other identity protection service offers better family protection, has a more comprehensive set of education materials & tools or a more extensive suite of alternative data sources to help detect identity theft before it happens. And if your data falls into the wrong hands, you can rely on our US-based Identity Specialists to provide expert resolution 24/7/365 with an industry leading 98% satisfaction score following identity fraud. Not a member? Sign up at aip.com. Allstate Identity Protection is provided by InfoArmor, Inc., an Allstate Insurance Company.
The new era of mobile app marketing starts with SplitMetrics AI
