I love this program, great price too. The location on Clark Rd, Sarasota, FL is always out of service, and I’m not sure why. I also get logged out frequently and I try to log in and it says “Too many devices per account, on only my device. I’ve tried to contact the customer support number for the car washes, main support line, and left messages and no response. I hope the app support end gets better and become resolved. Otherwise I love the program!
I bought the subscription and tried to use it at a nearby store. Keep in mind, this store was on the map and there are advertisements on their pumps promoting the circle k car wash subscription. However, when I tried to use the app to do a car wash, it kept directing me to a completely different store. It would not let me start the wash at my local store, it had the address to a random one and would not let me edit it. Keep in mind, in my settings my local store was selected so why would it assume I’m at a different store hundreds of miles away? Also, I had my location on, and when I clicked on my local store it even said I was there. I refreshed it multiple times, I even uninstalled and reinstalled the app, and I even powered off and on my phone but nothing. The app had no problem accepting my payment and charging me for the subscription, but I was not able to use it! I have not even used it once this is ridiculous!
The app rarely works, you’re supposed to be able to get 2 washes per day, constantly will not get a wash for a few days then try to get one and when I go there it says “something went wrong try again” several times then eventually “you used your car washes for the day” when I hadn’t had one for that day let alone that week. When it does work very few circle k washes honor it. They said the one down the street from me honors it, turns out it doesn’t. I emailed the support email about why the app keeps crashing giving I have to drive over 30 minutes away to a circle k that honors the unlimited wash plan only to have it not work. Their support emailed back saying to call them, I called, waited on the phone for over an hour then had to leave a voicemail where they said they would call back within 24 hours. Over 3 days later still no call! Don’t get the plan or use them it’s just a scam.
I purchased the CK one month, unlimited wash option for $26 at the Circle K in Bossier, LA. Said top of the line, "supreme" wash with clear coat, wax& dry NEVER gets my car clean. MAJOR dust & dirt remain on even the mid door panels & it's their, "top of the line" option. Purchased unlimited washes for one month. Returned 12 days after initial purchase and, HAD 2 PAY AGAIN!!!! Rip off. Who has time energy, much less the money right now?!?!
Signed up to get the buy one get one month free car wash at my local Circle K. Was able to get 2 whole car washes before they took the car wash out of service because of a drunk driver. So I go to the next nearest location which was 3 miles away and they don’t except the car wash app there, the manager at that location looked through my app and found where I am supposed to change the location and their store was not in there, the next closest store that excepted the app was over 60 miles away. 45 days later and my local Circle K has not repaired their car wash so I canceled my membership to the car wash app.
Every few weeks it stops allowing washes. Says car wash is out of operation. Tr I’d deleting and reinstalling app to correct. Sometimes it works. Sometimes have to call tech support. Major inconvenience.
Absolutely disappointed purchased one month subscription they charge my credit card for a $90 and I was never able to sign in to the app and use the car wash. Every time I try to login, it says too many devices log into the account that’s absolutely not true. I signed up from that very same device. Once they charged my credit card, didn’t let me login. I have to call credit cards and dispute the transaction as they have no customer service whatsoever. Skip this up in this car wash at absolutely any cost there are much better ones out there.
I don’t know what has happened with this application. I have used it for about three years and outside of an occasional glitch it has been just fine. Easy and convenient most of the time. Lately it has rarely worked. They have tried to make it a bit more sophisticated and efficient, but instead it just doesn’t work. It is embarrassing to be at the entrance of the car wash with others lined up behind you and have to fumble for your credit card to start a wash that you have already paid for. TIME TO CANCEL.
I purchased a one time voucher using the app because I didn’t want the subscription service. I was in line at the car wash at the time. I was not able to use the voucher that I had purchased at the car wash.I asked for a refund through the app and got no response. Thankfully, I used PayPal and was able to easily dispute the transaction.I am very glad that I did not enter credit card information into this app. Apple should be doing a much better job of making sure that apps on their store are not taking money from people.
The app is good. The company/car wash customer service is 1 star. I’d give 0 stars if possible. For an entire month, the car wash by me was closed. I spent $50 and got absolutely no car washes. I called customer service a number of times to get a refund. When they finally responded, they emailed to ask the best phone number to reach me. I gave it to them and never heard back and that was a week and a half ago! Don’t sign up for the car wash monthly subscription and save yourself a ton of money! 🙄
7 out of 10 times that I go to get a car was at the store down the street from my house In Broomfield colorado. My iPhone says oops something went wrong on our end. I get so sick of being excited to go wash my new Car I pull up try to use my app and thrn this happens. Even worse is when someone pulls in behind me. I’ve had to ask other cars to please back out so I can get out. It’s humiliating, Buyer beware
Inconsistent washes and frequently closed wash bays
It seems every chance I have the machine closest to me is always down like the McDonald’s ice cream machines. I just drove to the 3 nearest stores and they had trash cans in front on the wash bays so you can’t use them. Then when you do find a machine that’s open is doesn’t even work right. Not worth it. Was a family premium subscriber but not anymore. Also, I’ve reached out to support via the app and text and have not heard back. It’s been weeks since I’ve reached out.
Great concept, but horrible execution. Car wash has been closed for over 10 days. I’m paying for a service I’m not able to use. Tried to call several times but hold times are insane. I think Circle K tried to do too much, too fast. They are clearly overwhelmed and the customers are the ones that suffer. I have canceled my subscription. App has a lot of issues as well. They need to do more work.
It’s not working on my iPhone. It keeps saying “ Sorry something went wrong. I already paid for the monthly car wash and now I can’t even use it? Like come on now. I really dislike that. It’s a shame too because I was really looking forward to driving up without having to pull my cc out. Frustrated too the max
It’s been two weeks since the app has worked on any of the three phone numbers associated with my account. I get an error message as soon as the app tries to open, so I don’t even have access to cancel an account I can’t use. I emailed and called (had to leave a voicemail) four days ago but haven’t received a response.
App offers a subscription. Unfortunately the Circle K car washes are often out of service. If you have the subscription then you may find yourself driving from car wash to car wash to try and find a working one. I tried three today but none of them were properly operational.
seems like this either works for you or it doesn't. my experience in colorado has been fine- i have a few local locations to choose from and never have a problem getting a wash. only complaint is there is usually a line at the store closest to me during peak hours. maybe it works a little too well :)
The carwash charge for this service show up as “Internet Purchase” to Mastercard not “Vehicle Maintenance” or “Carwash” which is not allowed on commercial fleet accounts. Disappointing. The idea is great though and local carwash is new and only one that thoroughly cleans truck running boards.
Unable to add family members for US phone numbers. It kept on saying invalid phone number and my number on the bottom is also displayed in a non US 1-xxx-xxx-xxxx format. It displays 1-xxx-xx-xx-xxx format. Please fix it asap.
The App doesn’t work and I was charged for the program. Is this a scam? The employees are aware it doesn’t work and have print out a free wash. The new employees don’t know what to do and so I can’t wash my car unless I pay for something that I already was charged for. DO Not Sign Up for the App that takes your money and doesn’t work.
Just wanted a simple wash, machine told me to download app so I did everything , I paid for my wash but the app just kept loading for almost 5 mins so I closed it then opened it again and it said I already used the wash so I wasted money for nothing. Not using this again
I was thinking about getting this car wash service. But not now after looking at the reviews!
I was thinking about getting this car wash service. But not now after looking at the reviews! Too bad too, this would have been great! I hope Circle K gets their act together! Great concept! Fix the glitches!
Right when I bought a one-time carwash voucher and tried to redeem it at my selected location, the app crashed and only opens up to “Oops something went wrong! Please try again” over and over. I just wasted $7 on this app for it not to even work. I want my money back.
Every one of their washes within 20 miles of me in Eastern Washington have been closed/broken whatever for over a month. It’s not weather related, hasn’t been cold for weeks now. They just don’t seem to care enough to repair them. Don’t waste your money on a monthly plan.
I think this is a good concept and the price is right. Just signed up (on a slightly wonky app) but it has not been any trouble to actually obtain a wash — so far so good.
Love the subscription but now every time I want a carwash, app freezes. I have to delete the app, reinstall all it, and enter all of my subscription info back in. I emailed for help a few weeks ago, no one got back with me. At this time I cannot recommend
I’ve tried to register multiple times and never get a text to register. My husband already paid for the membership and I can’t use it because of this. There is no other way to sign up.
Paid for the app, tried to use it, seems to work, but not the car wash. Broken, clerk says the service is very poor. Suggest traveling to the next city and try that K store. App customer service never responds Don’t buy this without interviewing one of the store employees first.
I will change my review to 5 stars if Circle K can add an “out of service” button to the app that won’t navigate me to an out of service car wash. Thinking about cancelling since this has happened multiple times.
So apparently this app is only good for the washes in Illinois. Even though the ones here in Arizona say something about a subscription on them. Seeing as how it won’t generate a pin unless you are physically at that store. Skip this app. I’m sure there’s a lot of cheaper ways then a cross country road trip for a car wash.
App does not work; if you scan the ID for the wash you’re left on a loading screen that leads nowhere. After you try twice it just says “you’ve exceeded your daily washes” and you’re just screwed. Don’t buy. Go somewhere else.
App is not working, customer service no answer, money charged no delays
App is not working, customer service no answer, money charged no delays!!!! For over 3 weeks! How sorry! No customer service so called return call back!!! None!
Despite having a Circle K less then a mile from my house it only shows the one circle K like 20 miles away, even if I type the exact store location still nothing shows up, really sad love the car wash at my local circle k here in Clermont FL (4311 S Hwy 27)
This app is sketchy and not always dependable. But, worse than that is the car washes that are inoperable. You pay for a subscription and then can’t use it because the carwash is constantly out of order. When you try to contact customer service no one replies. Total SCAM!!!
Over half of the car washes I try to go to are closed. Some of them have NEVER been open. The maps need updated or stores fined for not having car wash open
Upon launching the app, only 9 locations are available to select. None of them display the city and are not recognized as local. Additionally, it insists that I accept the terms and conditions without providing a link to them. If I could give 0 stars, I would.
App never works. It is very difficult to get immediate help. Store employees are clueless to the app and how it works. I used it one time and had several months of charges. Circle K would only return on month of subscription.
Your app wants me to select a unlimited package and gives me the first month free. But....... there is no where that the app shows what I will be charged per month after my free month. Do you really think I’d sign up for something without knowing the price?????
Disappointing!! Same issues as others that don’t seem to addressed, CircleK locations aren’t local, no way to pull up the one that’s close to me. I won’t use their car wash since I can’t use the app, surprisingly awful app for a company of this size.
Wash was out for almost 2 weeks app had no info and wouldn’t allow me to even get into the app to look for another wash. Wash is now fixed and app is still not working 40$ a month for what lol
The app is great, but I can’t even login to the app due to SMS texts not being delivered to my phone. I’ve contacted customer support and the issue still persists.
Every time I open the app I get “oops something went wrong, please try again” on multiple devices. Have emailed twice with no response. Circle K is committing theft at this point.
Oops! Something went wrong! Please try again! Refresh..Refresh…Refresh…. Meanwhile it’s a beautiful day, I just paid for my subscription today and MY CAR IS FILTHY!!!!! Fix your app Circle K!!!
Circle K Carwash app. Circle K Unlimited Wash is the quick and easy way to keep your car shiny day in, day out. Sign up to our easy to use subscription plan today to enjoy all the benefits of washing your car as often as you like, no long-term contract, and convenience monthly billing.
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