Name: Connect Resident
Rating: 2.16364 (55 reviews)

User Reviews for Connect Resident

2.16 out of 5

55 Ratings

5 years ago, shatlen

No Face or Touch ID support

Will be nice to have Face or Touch ID integration instead of having to login every time.

5 years ago, Grif332

I like the app, but the current login keyboard does not lend itself to entering an email address, which is used as the login id. Could you change the keyboard type to improve this entry? If possible,could you also consider adding other options like "Remember my Id" and "Touch ID"?

1 year ago, ML4822

Pretty good app

Easy to use and does what it needs to do - access to account information, make payments, report issues, etc.

5 years ago, unecxd

Can’t Login

Try to login-“username and password don’t match “. Requested forgot password. States password being sent to my email address. Never received. Also yesterday when login to community website- my password was changed to some bogus password no one associated with me would ever use? Firstservice apparently doesn’t want anyone to have reasonable access to the residential community!

2 years ago, jenniferdmiddleton

Everything not accessible

It doesn’t show the whole dashboard, so I can’t send ACC requests through it. 🤷🏻‍♀️ There’s even a video that tells you how to send one, and the video shows that you SHOULD be able to see the whole dashboard…

4 years ago, Super Fru S Trated

Click Pay won’t allow me to actually Click Pay!!

Worst mobile app! I think it’s a way for them to make money on late fees! Had to sign in about 10 times and reset password 10 times all for the pay app not to “click” and pay!!

4 years ago, melskul

Can’t find my property

I’ve tried to sign up several times but when I search for my property, either by account # or address, my property is not found. Impossible to actually see my own information or HOA documents.

1 year ago, Rosasbellas

Portal is awful

Doesn’t work, can’t log in. I’m getting a pop up saying,”There was an issue processing your request.” I see far more negative reviews than positive.

3 years ago, Kjanda

Trash app

Hardly ever works. Now it says “service not available”. Need to reset password almost every time. Trash app. Developer needs to change line of work.

4 years ago, WhyRequireUniqueNicknames?

Garbage app. Do not recommend

Don’t waste your time. App does not recognize user and password. Save yourself from undue stress and use the website instead. First Service Residential should be ashamed for pretending to have a functioning app.

3 years ago, bmayrina

Useless

The app is useless. Can’t even submit a service request. All you can do is pay your invoice. The HOA itself is useless. The inly thing they’re good at is collecting payments.

3 years ago, Spili1

Completely useless

It is difficult to log in, requesting to reset the password does not yield a reset email. The company behind it is equally inefficient. Not surprised the app is not working.

5 years ago, bron2392

Annoying by design?

Why even have a keep me logged in button if it doesn’t do anything? It’s almost like it’s engineered to be frustrating to use.

4 years ago, kurt89523

Rarely Works

6 years ago, Jfjfigojj

Very limited

Many options, but simple email to Management could not be sent. Error message, so what is the use? Frustrating.

9 months ago, Gbeasley

Cannot log in on Home Screen

I’ve tried for 3 days to log in but just get a circle turning. I reached out to Mary Ely, but no response

3 years ago, Stolz Adler

FirstService Connect- useless

Don’t waste your time on this app if you are a board member trying use Board View!

5 years ago, jjbahale

Can’t connect

App gets stuck at the very first page and can’t load even the sign in page.

5 years ago, TickerTape

Can't access

My HOA manager is saying this is just for new websites, but the description suggests something long-term. Should all First Residential HOAs have access to the service?

5 years ago, first service

Useless

Can’t even register your account on the app itself.

4 years ago, frustrated, owner in Carlsbad

Can’t login

It’s like the rest of this company, I want to vote this company out of our community

4 years ago, feropri hotmail

Wasting time

Was told to use it for my building . Impossible to sign up.

1 year ago, gator1661

Resident

The app is pitiful.

1 year ago, Bearwifey

Verification code

Cannot register in the app. Verification code doesn’t arrive on time. It results time out situation.

4 years ago, Live4learning

Can’t login

I enter my username and password. Says they don’t match. I go on a computer and get logged in right away!

Description

With FirstService Residential Connect Mobile for residents, instant access to your community is always at your fingertips. Easy navigation and 24/7 availability means you can quickly take care of community business at your convenience. Key features include access to Forms and Documents, Account History and Payments, the Opt-In Resident Directory, and a lot more! Continued use of GPS running in the background can dramatically decrease battery life.